Call 21112178912046941 2026-09-11 · Aditya Pandey · 0:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.10
confidence high · +0/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked before the customer ended the conversation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Did you have any requirement for HR mill or not?
Summary
The agent contacted a lead identified as a steel trader. After a brief introduction, the agent directly asked for a requirement for HR material without providing a hook or asking for permission. The customer stated they had no current need, and the agent ended the call without establishing a next step.
Coaching
Start your calls by asking for permission to speak and then provide a strong supply or price hook to earn the customer's attention before asking about their requirements.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent introduced himself but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked before the customer ended the conversation. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Did you have any requirement for HR mill or not? The agent successfully asked for a current requirement, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended with "Okay, no issue" and no next step was committed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.742 heavy | 13.8s | 4.8s | 28.4s | 4.0s | 269.6 | 0 | 7 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
हॅलो?
agent
1.0s
Hello, Rajesh Steel Traders?
हॅलो, राजेश स्टील ट्रेडर्स?
agent
3.1s
Sir, hello, I am Aditya Pandey calling from JSW One.
सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
5.8s
Okay.
अच्छा।
agent
6.3s
Sir, I was calling from JSW One, Jindal Steel Works.
सर JSW One से बात कर रहा था, जिंदाल स्टील वर्क्स।
customer
8.3s
Yes.
हां जी।
agent
8.7s
Sir, you were registered on our platform, the call was regarding that. Did you have any requirement for HR mill or not?
सर जी हमारे प्लॅटफॉर्म पे रजिस्टर थे उसके रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर HR mill में की नहीं?
customer
12.2s
For what?
किसके लिए?
agent
13.1s
Did you have any requirement for HR E250 grade, sir?
HR E250 grade में कोई रिक्वायरमेंट थी सर?
customer
16.0s
Are you speaking from JSW One?
JSW One से बोल रहे हो?
agent
17.6s
Yes, yes, yes.
हां हां हां।
customer
18.7s
No, right now there is nothing in this.
नहीं, अभी कुछ इसमें नहीं है।
agent
20.2s
Okay, no issue.
ठीक है, कोई इशू नहीं है।