{
  "ucid": "21112178912046941",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 15:24:29",
  "end_time": "2026-09-11 15:25:16",
  "duration_sec": 47,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0bfb4d0a1c1b5022cb5cb57e11c3bd31.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 200,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178912046941__DIA0bfb4d0a1c1b5022cb5cb57e11c3bd31.mp3",
  "audio_bytes": 106272,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 35.424,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?   (हॅलो?)\n[1s] AGENT: Hello, Rajesh Steel Traders?   (हॅलो, राजेश स्टील ट्रेडर्स?)\n[3s] AGENT: Sir, hello, I am Aditya Pandey calling from JSW One.   (सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।)\n[6s] CUSTOMER: Okay.   (अच्छा।)\n[6s] AGENT: Sir, I was calling from JSW One, Jindal Steel Works.   (सर JSW One से बात कर रहा था, जिंदाल स्टील वर्क्स।)\n[8s] CUSTOMER: Yes.   (हां जी।)\n[9s] AGENT: Sir, you were registered on our platform, the call was regarding that. Did you have any requirement for HR mill or not?   (सर जी हमारे प्लॅटफॉर्म पे रजिस्टर थे उसके रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर HR mill में की नहीं?)\n[12s] CUSTOMER: For what?   (किसके लिए?)\n[13s] AGENT: Did you have any requirement for HR E250 grade, sir?   (HR E250 grade में कोई रिक्वायरमेंट थी सर?)\n[16s] CUSTOMER: Are you speaking from JSW One?   (JSW One से बोल रहे हो?)\n[18s] AGENT: Yes, yes, yes.   (हां हां हां।)\n[19s] CUSTOMER: No, right now there is nothing in this.   (नहीं, अभी कुछ इसमें नहीं है।)\n[20s] AGENT: Okay, no issue.   (ठीक है, कोई इशू नहीं है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Start your calls by asking for permission to speak and then provide a strong supply or price hook to earn the customer's attention before asking about their requirements.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead identified as a steel trader. After a brief introduction, the agent directly asked for a requirement for HR material without providing a hook or asking for permission. The customer stated they had no current need, and the agent ended the call without establishing a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent introduced himself but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked before the customer ended the conversation.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Did you have any requirement for HR mill or not?\", \"comment\": \"The agent successfully asked for a current requirement, which the customer denied.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with \\\"Okay, no issue\\\" and no next step was committed.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Start your calls by asking for permission to speak and then provide a strong supply or price hook to earn the customer's attention before asking about their requirements.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead identified as a steel trader. After a brief introduction, the agent directly asked for a requirement for HR material without providing a hook or asking for permission. The customer stated they had no current need, and the agent ended the call without establishing a next step.\"}",
  "error": null,
  "latency_ms": 29965,
  "input_tokens": 2907,
  "output_tokens": 658,
  "created_at": "2026-09-25 10:58:22",
  "sentiment": "neutral",
  "sentiment_score": -0.1,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.742,
  "agent_talk_sec": 13.8,
  "customer_talk_sec": 4.8,
  "dead_air_sec": 28.4,
  "longest_monologue_sec": 4.0,
  "agent_wpm": 269.6,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 62,
  "words_customer": 19,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178912046941",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.21,
      "end_s": 0.81,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178912046941",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.0,
      "end_s": 2.58,
      "text_en": "Hello, Rajesh Steel Traders?",
      "text_native": "हॅलो, राजेश स्टील ट्रेडर्स?"
    },
    {
      "ucid": "21112178912046941",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.11,
      "end_s": 5.5,
      "text_en": "Sir, hello, I am Aditya Pandey calling from JSW One.",
      "text_native": "सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178912046941",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.8,
      "end_s": 6.27,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178912046941",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.3,
      "end_s": 8.08,
      "text_en": "Sir, I was calling from JSW One, Jindal Steel Works.",
      "text_native": "सर JSW One से बात कर रहा था, जिंदाल स्टील वर्क्स।"
    },
    {
      "ucid": "21112178912046941",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.3,
      "end_s": 8.68,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178912046941",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.71,
      "end_s": 12.0,
      "text_en": "Sir, you were registered on our platform, the call was regarding that. Did you have any requirement for HR mill or not?",
      "text_native": "सर जी हमारे प्लॅटफॉर्म पे रजिस्टर थे उसके रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर HR mill में की नहीं?"
    },
    {
      "ucid": "21112178912046941",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.2,
      "end_s": 12.9,
      "text_en": "For what?",
      "text_native": "किसके लिए?"
    },
    {
      "ucid": "21112178912046941",
      "idx": 8,
      "speaker": "agent",
      "start_s": 13.1,
      "end_s": 15.9,
      "text_en": "Did you have any requirement for HR E250 grade, sir?",
      "text_native": "HR E250 grade में कोई रिक्वायरमेंट थी सर?"
    },
    {
      "ucid": "21112178912046941",
      "idx": 9,
      "speaker": "customer",
      "start_s": 16.0,
      "end_s": 17.4,
      "text_en": "Are you speaking from JSW One?",
      "text_native": "JSW One से बोल रहे हो?"
    },
    {
      "ucid": "21112178912046941",
      "idx": 10,
      "speaker": "agent",
      "start_s": 17.6,
      "end_s": 18.4,
      "text_en": "Yes, yes, yes.",
      "text_native": "हां हां हां।"
    },
    {
      "ucid": "21112178912046941",
      "idx": 11,
      "speaker": "customer",
      "start_s": 18.7,
      "end_s": 20.0,
      "text_en": "No, right now there is nothing in this.",
      "text_native": "नहीं, अभी कुछ इसमें नहीं है।"
    },
    {
      "ucid": "21112178912046941",
      "idx": 12,
      "speaker": "agent",
      "start_s": 20.2,
      "end_s": 21.4,
      "text_en": "Okay, no issue.",
      "text_native": "ठीक है, कोई इशू नहीं है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178912046941",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent introduced himself but did not ask for permission to speak."
    },
    {
      "ucid": "21112178912046941",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178912046941",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked before the customer ended the conversation."
    },
    {
      "ucid": "21112178912046941",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178912046941",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Did you have any requirement for HR mill or not?",
      "comment": "The agent successfully asked for a current requirement, which the customer denied."
    },
    {
      "ucid": "21112178912046941",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with \"Okay, no issue\" and no next step was committed."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}