Call 21112178911697651 2026-09-11 · Ronak Mehta · 2:35
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 30 turns, clean transcript (0% inaudible) | Gujarati | 30 | supply_led (campaign_name:medium) |
Audio: clear: The call starts in Hindi and quickly switches to Gujarati, with frequent code-mixing of English technical terms.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
mismatched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.02
confidence high · +12/−11
from 20 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak; he jumped directly into a question about requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a benefit hook; instead, he opened with a product list and a direct question about requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent only asked about current suppliers (Q4) and JSW usage (Q5), failing to ask about what they manufacture, applications, volume, or payment terms.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
CUSTOMER: Do one thing, you send me on this WhatsApp number of yours, is this a WhatsApp number? Just send all the details, yours, I will see it.
did well
Pitch (2-3 USPs)
AGENT: Our stockyard, it is in Ahmedabad and also in other different places... we have availability.
Qualify
AGENT: Meaning, have you already bought it or is something still pending for this month's procurement?
Summary
The agent contacted a potential customer who uses HR and GP coils from competitors (Tata, AM/NS). The customer stated they have sufficient stock and no current requirement. The agent failed to conduct proper discovery but did manage to schedule a follow-up call in 10-15 days after the customer requested details via WhatsApp.
Coaching
Your opening needs to be stronger; ask for permission and use a hook before jumping to requirements, and ensure you ask at least 3-4 discovery questions to understand the customer's business.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Am I speaking with Mr. Nikunj Patel? ... this is Raunak Mehta calling from JSW One. Sir, do you have any requirement coming up for the month? The agent did not ask for permission to speak; he jumped directly into a question about requirements. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: Sir, do you have any requirement coming up for the month? In HR steel, in CR CR coil steels, in sheets? The agent did not lead with a benefit hook; instead, he opened with a product list and a direct question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | AGENT: And which company's goods do you buy? ... JSW નું પણ કરો સાહેબ? (Do you also use JSW, sir?) Agent only asked about current suppliers (Q4) and JSW usage (Q5), failing to ask about what they manufacture, applications, volume, or payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | AGENT: Our stockyard, it is in Ahmedabad and also in other different places... we have availability. Although the initial price pitch was untriggered, the agent correctly pitched the availability/stockyard USP in direct response to the customer's question about location. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: Meaning, have you already bought it or is something still pending for this month's procurement? The agent successfully confirmed the customer has no current requirement after the customer's initial 'no'. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: you next month, when should I call you next month? CUSTOMER: you call me after about ten days, after ten-fifteen days. AGENT: Okay, will do. The agent secured a clear, customer-agreed timeframe for a follow-up call. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | CUSTOMER: Do one thing, you send me on this WhatsApp number of yours, is this a WhatsApp number? Just send all the details, yours, I will see it. |
AGENT: Will do, will do... I have sent you my card, you save it, okay? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.645 | 47.3s | 26.0s | 81.7s | 7.2s | 307.0 | 0 | 14 | 16 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello.
agent
1.6s
Hello.
customer
2.6s
Speak.
बोलो।
agent
3.2s
Am I speaking with Mr. Nikunj Patel?
निकुंज पटेल जी से बात हो रही है?
customer
5.0s
Yes, speak.
बोलिए।
agent
5.7s
Yes, this is Raunak Mehta calling from JSW One. Sir, do you have any requirement coming up for the month? In HR steel, in CR CR coil steels, in sheets?
जी रौनक मेहता बात कर रहा हूं JSW One से। अभी सर आपको कुछ रिक्वायरमेंट आ रही है मंथ के लिए? HR स्टील में, CR CR coil स्टील्स में, शीट्स में?
customer
11.7s
No sir, there is no requirement right now.
नहीं सर, अभी कोई रिक्वायरमेंट नहीं है।
agent
14.1s
Meaning, have you already bought it or is something still pending for this month's procurement?
मतलब, તમે લઈ લીધું છે ઓલરેડી કે પછી બાકી છે કઈ હજી મતલબ આ મંથ નું પ્રોક્યોરમેન્ટ?
customer
17.9s
No, for now, the stock is lying here. For now, there is no new requirement, that's why.
નહીં, હાલ પૂરતો સ્ટોક પડેલો છે. હાલ કોઈ નવી રિક્વાયરમેન્ટ નથી એટલા માટે.
agent
21.5s
Okay, okay. In which material do you buy the goods?
ઓકે, ઓકે. તમે કયા મટીરીયલમાં લો છો માલ એમ?
customer
23.9s
We, HR and GP.
અમે HR ને GP.
agent
25.4s
HR and GP. And which company's goods do you buy? Which company's material do you buy?
HR and GP. અને કયા કંપની નું લો છો માલ? કયા કંપની મટીરીયલ લો છો?
customer
28.7s
In this, Tata's comes. Tata Essar super. And AM/NS.
આમાં ટાટા નું આવે. ટાટા એસ્સાર સુપર. અને AM/NS.
agent
31.8s
AM/NS. Okay. Do you also use JSW, sir? Then we can give you, we can match the best rates for you. Whatever is going on in the market, according to that.
AM/NS. ઓકે. JSW નું પણ કરો સાહેબ? તો અમે કરી આપીશું બેસ્ટ રેટ્સ મેચ કરી આપીશું તમને. જે માર્કેટમાં ચાલી રહ્યું છે એ હિસાબથી.
customer
37.6s
Yes. From which place would we have to take it? From which place for me? From Ahmedabad?
હા. આપણ ને કઈ જગ્યા થી છે લેવાનું થતું? મારે કઈ જગ્યા થી? અમદાવાદ થી?
agent
40.6s
Our stockyard, it is in Ahmedabad and also in other different places. It's in Pune, it's in Taloja. So it is there, we have availability. JSW is at 31 places all over India.
અમારો જે સ્ટોકયાર્ડ છે ને, અમદાવાદમાં પણ છે અને બાકી અલગ અલગ જગાઓ પર પણ છે. પુણેમાં છે, તલોજા છે. તો છે, અવેલેબિલિટી છે અમારી તો. JSW ના 31 જગાઓ પર છે ઓલ ઓવર ઇન્ડિયા.
customer
48.2s
Yes. And what is your office here in Ahmedabad?
હા. અને આપડા અહિયાં અમદાવાદ ઓફિસ કઈ તમારી?
agent
50.6s
Right now, our operating is from Mumbai BKC, sir, okay? Yes, yes. And the other office is in Delhi. Otherwise, in Ahmedabad, we have our stockyards and all that.
અત્યારે અમારું જે છે ઓપરેટિંગ એ મુંબઈ BKC થી છે સાહેબ, ઓકે? હા હા. અને બાકી દિલ્હીમાં ઓફિસ છે. બાકી અમદાવાદમાં અમારા સ્ટોકયાર્ડ્સ ને બધું છે.
customer
57.0s
Correct, correct.
બરોબર, બરોબર.
customer
58.0s
Do one thing, you send me on this WhatsApp number of yours, is this a WhatsApp number? Just send all the details, yours, I will see it.
એક કામ કરો, તમે મને આ WhatsApp નંબર તમારો, આ છે WhatsApp નંબર? બધી ડિટેલ મોકલો ને ખાલી, તમારી, હું જોઈ લઉં.
agent
62.1s
Will do, will do. Right now the pricing
ચાલશે, ચાલશે. અત્યારે તો પ્રાઇઝિંગ
customer
63.2s
No problem. If I have any inquiry, I will WhatsApp you.
કઈ વાંધો નઈ. મારે કોઈ ઇન્ક્વાયરી આવશે ને તો તમને WhatsApp કરું.
agent
65.4s
Will do, will do.
ચાલશે, ચાલશે.
customer
66.4s
Then to me
તો મને
agent
67.1s
Yes, we will do it according to that. As you will say, whatever our live rates for MOP come, we will do it for you on that. I have sent you my card, you save it, okay?
હા એ તો એ હિસાબે જ કરી નાખશું. જે તમે વાત કરશો, જે આપણા લાઈવ જે રેટ્સ આવશે MOP ના, તે તમને કરી દેશું એના પર. તમને છે ને મારો કાર્ડ મોકલ્યો છે, તમે સેવ કરી લેજો, ઓકે?
customer
74.0s
Okay, okay.
ઓકે, ઓકે.
agent
74.7s
You next month, when should I call you next month?
તમે નેક્સ્ટ મંથ, નેક્સ્ટ મંથ તમને ક્યારે કોલ કરું?
customer
76.9s
Yes. The next call, you call me after about ten days, after ten-fifteen days.
હા. નેક્સ્ટ કોલ તમે મને છે ને, દસેક દિવસ પછી કરજો ને, દસ પંદર દિવસ પછી.
agent
80.5s
Okay, will do. Okay Nikunj bhai, will do. Thank you.
ચાલો, ચાલશે. ઓકે નિકુંજભાઈ, ચાલશે. થેંક યુ.
customer
83.0s
Okay.
ઓકે.