{ "ucid": "21112178911697651", "call_date": "2026-09-11", "start_time": "2026-09-11 14:26:16", "end_time": "2026-09-11 14:28:51", "duration_sec": 155, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "General Enquiry", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA8df935b08e2abfd1005e6af52e03a454.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 210, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178911697651__DIA8df935b08e2abfd1005e6af52e03a454.mp3", "audio_bytes": 413640, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 137.88, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[3s] CUSTOMER: Speak. (बोलो।)\n[3s] AGENT: Am I speaking with Mr. Nikunj Patel? (निकुंज पटेल जी से बात हो रही है?)\n[5s] CUSTOMER: Yes, speak. (बोलिए।)\n[6s] AGENT: Yes, this is Raunak Mehta calling from JSW One. Sir, do you have any requirement coming up for the month? In HR steel, in CR CR coil steels, in sheets? (जी रौनक मेहता बात कर रहा हूं JSW One से। अभी सर आपको कुछ रिक्वायरमेंट आ रही है मंथ के लिए? HR स्टील में, CR CR coil स्टील्स में, शीट्स में?)\n[12s] CUSTOMER: No sir, there is no requirement right now. (नहीं सर, अभी कोई रिक्वायरमेंट नहीं है।)\n[14s] AGENT: Meaning, have you already bought it or is something still pending for this month's procurement? (मतलब, તમે લઈ લીધું છે ઓલરેડી કે પછી બાકી છે કઈ હજી મતલબ આ મંથ નું પ્રોક્યોરમેન્ટ?)\n[18s] CUSTOMER: No, for now, the stock is lying here. For now, there is no new requirement, that's why. (નહીં, હાલ પૂરતો સ્ટોક પડેલો છે. હાલ કોઈ નવી રિક્વાયરમેન્ટ નથી એટલા માટે.)\n[22s] AGENT: Okay, okay. In which material do you buy the goods? (ઓકે, ઓકે. તમે કયા મટીરીયલમાં લો છો માલ એમ?)\n[24s] CUSTOMER: We, HR and GP. (અમે HR ને GP.)\n[25s] AGENT: HR and GP. And which company's goods do you buy? Which company's material do you buy? (HR and GP. અને કયા કંપની નું લો છો માલ? કયા કંપની મટીરીયલ લો છો?)\n[29s] CUSTOMER: In this, Tata's comes. Tata Essar super. And AM/NS. (આમાં ટાટા નું આવે. ટાટા એસ્સાર સુપર. અને AM/NS.)\n[32s] AGENT: AM/NS. Okay. Do you also use JSW, sir? Then we can give you, we can match the best rates for you. Whatever is going on in the market, according to that. (AM/NS. ઓકે. JSW નું પણ કરો સાહેબ? તો અમે કરી આપીશું બેસ્ટ રેટ્સ મેચ કરી આપીશું તમને. જે માર્કેટમાં ચાલી રહ્યું છે એ હિસાબથી.)\n[38s] CUSTOMER: Yes. From which place would we have to take it? From which place for me? From Ahmedabad? (હા. આપણ ને કઈ જગ્યા થી છે લેવાનું થતું? મારે કઈ જગ્યા થી? અમદાવાદ થી?)\n[41s] AGENT: Our stockyard, it is in Ahmedabad and also in other different places. It's in Pune, it's in Taloja. So it is there, we have availability. JSW is at 31 places all over India. (અમારો જે સ્ટોકયાર્ડ છે ને, અમદાવાદમાં પણ છે અને બાકી અલગ અલગ જગાઓ પર પણ છે. પુણેમાં છે, તલોજા છે. તો છે, અવેલેબિલિટી છે અમારી તો. JSW ના 31 જગાઓ પર છે ઓલ ઓવર ઇન્ડિયા.)\n[48s] CUSTOMER: Yes. And what is your office here in Ahmedabad? (હા. અને આપડા અહિયાં અમદાવાદ ઓફિસ કઈ તમારી?)\n[51s] AGENT: Right now, our operating is from Mumbai BKC, sir, okay? Yes, yes. And the other office is in Delhi. Otherwise, in Ahmedabad, we have our stockyards and all that. (અત્યારે અમારું જે છે ઓપરેટિંગ એ મુંબઈ BKC થી છે સાહેબ, ઓકે? હા હા. અને બાકી દિલ્હીમાં ઓફિસ છે. બાકી અમદાવાદમાં અમારા સ્ટોકયાર્ડ્સ ને બધું છે.)\n[57s] CUSTOMER: Correct, correct. (બરોબર, બરોબર.)\n[58s] CUSTOMER: Do one thing, you send me on this WhatsApp number of yours, is this a WhatsApp number? Just send all the details, yours, I will see it. (એક કામ કરો, તમે મને આ WhatsApp નંબર તમારો, આ છે WhatsApp નંબર? બધી ડિટેલ મોકલો ને ખાલી, તમારી, હું જોઈ લઉં.)\n[62s] AGENT: Will do, will do. Right now the pricing (ચાલશે, ચાલશે. અત્યારે તો પ્રાઇઝિંગ)\n[63s] CUSTOMER: No problem. If I have any inquiry, I will WhatsApp you. (કઈ વાંધો નઈ. મારે કોઈ ઇન્ક્વાયરી આવશે ને તો તમને WhatsApp કરું.)\n[65s] AGENT: Will do, will do. (ચાલશે, ચાલશે.)\n[66s] CUSTOMER: Then to me (તો મને)\n[67s] AGENT: Yes, we will do it according to that. As you will say, whatever our live rates for MOP come, we will do it for you on that. I have sent you my card, you save it, okay? (હા એ તો એ હિસાબે જ કરી નાખશું. જે તમે વાત કરશો, જે આપણા લાઈવ જે રેટ્સ આવશે MOP ના, તે તમને કરી દેશું એના પર. તમને છે ને મારો કાર્ડ મોકલ્યો છે, તમે સેવ કરી લેજો, ઓકે?)\n[74s] CUSTOMER: Okay, okay. (ઓકે, ઓકે.)\n[75s] AGENT: You next month, when should I call you next month? (તમે નેક્સ્ટ મંથ, નેક્સ્ટ મંથ તમને ક્યારે કોલ કરું?)\n[77s] CUSTOMER: Yes. The next call, you call me after about ten days, after ten-fifteen days. (હા. નેક્સ્ટ કોલ તમે મને છે ને, દસેક દિવસ પછી કરજો ને, દસ પંદર દિવસ પછી.)\n[80s] AGENT: Okay, will do. Okay Nikunj bhai, will do. Thank you. (ચાલો, ચાલશે. ઓકે નિકુંજભાઈ, ચાલશે. થેંક યુ.)\n[83s] CUSTOMER: Okay. (ઓકે.)", "language": "Gujarati", "languages": "[\"Gujarati\", \"Hindi\", \"English\"]", "turn_count": 30, "connected": 1, "audio_notes": "clear: The call starts in Hindi and quickly switches to Gujarati, with frequent code-mixing of English technical terms.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "30 turns, clean transcript (0% inaudible)", "band_language": "Gujarati", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 4.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\"]", "pitch_coaching_note": "Your opening needs to be stronger; ask for permission and use a hook before jumping to requirements, and ensure you ask at least 3-4 discovery questions to understand the customer's business.", "usp_relevance": "mismatched", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a potential customer who uses HR and GP coils from competitors (Tata, AM/NS). The customer stated they have sufficient stock and no current requirement. The agent failed to conduct proper discovery but did manage to schedule a follow-up call in 10-15 days after the customer requested details via WhatsApp.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Am I speaking with Mr. Nikunj Patel? ... this is Raunak Mehta calling from JSW One. Sir, do you have any requirement coming up for the month?\", \"comment\": \"The agent did not ask for permission to speak; he jumped directly into a question about requirements.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Sir, do you have any requirement coming up for the month? In HR steel, in CR CR coil steels, in sheets?\", \"comment\": \"The agent did not lead with a benefit hook; instead, he opened with a product list and a direct question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"AGENT: And which company's goods do you buy? ... JSW નું પણ કરો સાહેબ? (Do you also use JSW, sir?)\", \"comment\": \"Agent only asked about current suppliers (Q4) and JSW usage (Q5), failing to ask about what they manufacture, applications, volume, or payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Our stockyard, it is in Ahmedabad and also in other different places... we have availability.\", \"comment\": \"Although the initial price pitch was untriggered, the agent correctly pitched the availability/stockyard USP in direct response to the customer's question about location.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Meaning, have you already bought it or is something still pending for this month's procurement?\", \"comment\": \"The agent successfully confirmed the customer has no current requirement after the customer's initial 'no'.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: you next month, when should I call you next month? CUSTOMER: you call me after about ten days, after ten-fifteen days. AGENT: Okay, will do.\", \"comment\": \"The agent secured a clear, customer-agreed timeframe for a follow-up call.\"}], \"usp_relevance\": \"mismatched\", \"pitch_coaching_note\": \"Your opening needs to be stronger; ask for permission and use a hook before jumping to requirements, and ensure you ask at least 3-4 discovery questions to understand the customer's business.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"CUSTOMER: Do one thing, you send me on this WhatsApp number of yours, is this a WhatsApp number? Just send all the details, yours, I will see it.\", \"response\": \"AGENT: Will do, will do... I have sent you my card, you save it, okay?\"}], \"call_summary\": \"The agent contacted a potential customer who uses HR and GP coils from competitors (Tata, AM/NS). The customer stated they have sufficient stock and no current requirement. The agent failed to conduct proper discovery but did manage to schedule a follow-up call in 10-15 days after the customer requested details via WhatsApp.\"}", "error": null, "latency_ms": 35608, "input_tokens": 4029, "output_tokens": 1010, "created_at": "2026-09-25 10:59:26", "sentiment": "neutral", "sentiment_score": 0.018, "sentiment_confidence": "high", "pos": 12, "neg": 11, "lex_hits": 20, "objection_phrases": "[\"rejection\"]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.645, "agent_talk_sec": 47.3, "customer_talk_sec": 26.0, "dead_air_sec": 81.7, "longest_monologue_sec": 7.2, "agent_wpm": 307.0, "interruptions": 0, "agent_turns": 14, "customer_turns": 16, "discovery_qs": 11, "words_agent": 242, "words_customer": 130, "monologue_heavy": 0, "turns": [ { "ucid": "21112178911697651", "idx": 0, "speaker": "customer", "start_s": 0.67, "end_s": 1.07, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178911697651", "idx": 1, "speaker": "agent", "start_s": 1.6, "end_s": 2.06, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178911697651", "idx": 2, "speaker": "customer", "start_s": 2.6, "end_s": 2.97, "text_en": "Speak.", "text_native": "बोलो।" }, { "ucid": "21112178911697651", "idx": 3, "speaker": "agent", "start_s": 3.2, "end_s": 4.6, "text_en": "Am I speaking with Mr. Nikunj Patel?", "text_native": "निकुंज पटेल जी से बात हो रही है?" }, { "ucid": "21112178911697651", "idx": 4, "speaker": "customer", "start_s": 4.96, "end_s": 5.36, "text_en": "Yes, speak.", "text_native": "बोलिए।" }, { "ucid": "21112178911697651", "idx": 5, "speaker": "agent", "start_s": 5.7, "end_s": 11.2, "text_en": "Yes, this is Raunak Mehta calling from JSW One. Sir, do you have any requirement coming up for the month? In HR steel, in CR CR coil steels, in sheets?", "text_native": "जी रौनक मेहता बात कर रहा हूं JSW One से। अभी सर आपको कुछ रिक्वायरमेंट आ रही है मंथ के लिए? HR स्टील में, CR CR coil स्टील्स में, शीट्स में?" }, { "ucid": "21112178911697651", "idx": 6, "speaker": "customer", "start_s": 11.7, "end_s": 13.8, "text_en": "No sir, there is no requirement right now.", "text_native": "नहीं सर, अभी कोई रिक्वायरमेंट नहीं है।" }, { "ucid": "21112178911697651", "idx": 7, "speaker": "agent", "start_s": 14.1, "end_s": 17.5, "text_en": "Meaning, have you already bought it or is something still pending for this month's procurement?", "text_native": "मतलब, તમે લઈ લીધું છે ઓલરેડી કે પછી બાકી છે કઈ હજી મતલબ આ મંથ નું પ્રોક્યોરમેન્ટ?" }, { "ucid": "21112178911697651", "idx": 8, "speaker": "customer", "start_s": 17.9, "end_s": 21.2, "text_en": "No, for now, the stock is lying here. For now, there is no new requirement, that's why.", "text_native": "નહીં, હાલ પૂરતો સ્ટોક પડેલો છે. હાલ કોઈ નવી રિક્વાયરમેન્ટ નથી એટલા માટે." }, { "ucid": "21112178911697651", "idx": 9, "speaker": "agent", "start_s": 21.5, "end_s": 23.6, "text_en": "Okay, okay. In which material do you buy the goods?", "text_native": "ઓકે, ઓકે. તમે કયા મટીરીયલમાં લો છો માલ એમ?" }, { "ucid": "21112178911697651", "idx": 10, "speaker": "customer", "start_s": 23.9, "end_s": 24.9, "text_en": "We, HR and GP.", "text_native": "અમે HR ને GP." }, { "ucid": "21112178911697651", "idx": 11, "speaker": "agent", "start_s": 25.4, "end_s": 28.2, "text_en": "HR and GP. And which company's goods do you buy? Which company's material do you buy?", "text_native": "HR and GP. અને કયા કંપની નું લો છો માલ? કયા કંપની મટીરીયલ લો છો?" }, { "ucid": "21112178911697651", "idx": 12, "speaker": "customer", "start_s": 28.7, "end_s": 31.4, "text_en": "In this, Tata's comes. Tata Essar super. And AM/NS.", "text_native": "આમાં ટાટા નું આવે. ટાટા એસ્સાર સુપર. અને AM/NS." }, { "ucid": "21112178911697651", "idx": 13, "speaker": "agent", "start_s": 31.8, "end_s": 37.2, "text_en": "AM/NS. Okay. Do you also use JSW, sir? Then we can give you, we can match the best rates for you. Whatever is going on in the market, according to that.", "text_native": "AM/NS. ઓકે. JSW નું પણ કરો સાહેબ? તો અમે કરી આપીશું બેસ્ટ રેટ્સ મેચ કરી આપીશું તમને. જે માર્કેટમાં ચાલી રહ્યું છે એ હિસાબથી." }, { "ucid": "21112178911697651", "idx": 14, "speaker": "customer", "start_s": 37.6, "end_s": 40.4, "text_en": "Yes. From which place would we have to take it? From which place for me? From Ahmedabad?", "text_native": "હા. આપણ ને કઈ જગ્યા થી છે લેવાનું થતું? મારે કઈ જગ્યા થી? અમદાવાદ થી?" }, { "ucid": "21112178911697651", "idx": 15, "speaker": "agent", "start_s": 40.6, "end_s": 47.8, "text_en": "Our stockyard, it is in Ahmedabad and also in other different places. It's in Pune, it's in Taloja. So it is there, we have availability. JSW is at 31 places all over India.", "text_native": "અમારો જે સ્ટોકયાર્ડ છે ને, અમદાવાદમાં પણ છે અને બાકી અલગ અલગ જગાઓ પર પણ છે. પુણેમાં છે, તલોજા છે. તો છે, અવેલેબિલિટી છે અમારી તો. JSW ના 31 જગાઓ પર છે ઓલ ઓવર ઇન્ડિયા." }, { "ucid": "21112178911697651", "idx": 16, "speaker": "customer", "start_s": 48.2, "end_s": 50.2, "text_en": "Yes. And what is your office here in Ahmedabad?", "text_native": "હા. અને આપડા અહિયાં અમદાવાદ ઓફિસ કઈ તમારી?" }, { "ucid": "21112178911697651", "idx": 17, "speaker": "agent", "start_s": 50.6, "end_s": 56.8, "text_en": "Right now, our operating is from Mumbai BKC, sir, okay? Yes, yes. And the other office is in Delhi. Otherwise, in Ahmedabad, we have our stockyards and all that.", "text_native": "અત્યારે અમારું જે છે ઓપરેટિંગ એ મુંબઈ BKC થી છે સાહેબ, ઓકે? હા હા. અને બાકી દિલ્હીમાં ઓફિસ છે. બાકી અમદાવાદમાં અમારા સ્ટોકયાર્ડ્સ ને બધું છે." }, { "ucid": "21112178911697651", "idx": 18, "speaker": "customer", "start_s": 57.0, "end_s": 57.5, "text_en": "Correct, correct.", "text_native": "બરોબર, બરોબર." }, { "ucid": "21112178911697651", "idx": 19, "speaker": "customer", "start_s": 58.0, "end_s": 61.8, "text_en": "Do one thing, you send me on this WhatsApp number of yours, is this a WhatsApp number? Just send all the details, yours, I will see it.", "text_native": "એક કામ કરો, તમે મને આ WhatsApp નંબર તમારો, આ છે WhatsApp નંબર? બધી ડિટેલ મોકલો ને ખાલી, તમારી, હું જોઈ લઉં." }, { "ucid": "21112178911697651", "idx": 20, "speaker": "agent", "start_s": 62.1, "end_s": 63.2, "text_en": "Will do, will do. Right now the pricing", "text_native": "ચાલશે, ચાલશે. અત્યારે તો પ્રાઇઝિંગ" }, { "ucid": "21112178911697651", "idx": 21, "speaker": "customer", "start_s": 63.2, "end_s": 65.4, "text_en": "No problem. If I have any inquiry, I will WhatsApp you.", "text_native": "કઈ વાંધો નઈ. મારે કોઈ ઇન્ક્વાયરી આવશે ને તો તમને WhatsApp કરું." }, { "ucid": "21112178911697651", "idx": 22, "speaker": "agent", "start_s": 65.4, "end_s": 66.4, "text_en": "Will do, will do.", "text_native": "ચાલશે, ચાલશે." }, { "ucid": "21112178911697651", "idx": 23, "speaker": "customer", "start_s": 66.4, "end_s": 66.7, "text_en": "Then to me", "text_native": "તો મને" }, { "ucid": "21112178911697651", "idx": 24, "speaker": "agent", "start_s": 67.1, "end_s": 73.8, "text_en": "Yes, we will do it according to that. As you will say, whatever our live rates for MOP come, we will do it for you on that. I have sent you my card, you save it, okay?", "text_native": "હા એ તો એ હિસાબે જ કરી નાખશું. જે તમે વાત કરશો, જે આપણા લાઈવ જે રેટ્સ આવશે MOP ના, તે તમને કરી દેશું એના પર. તમને છે ને મારો કાર્ડ મોકલ્યો છે, તમે સેવ કરી લેજો, ઓકે?" }, { "ucid": "21112178911697651", "idx": 25, "speaker": "customer", "start_s": 74.0, "end_s": 74.6, "text_en": "Okay, okay.", "text_native": "ઓકે, ઓકે." }, { "ucid": "21112178911697651", "idx": 26, "speaker": "agent", "start_s": 74.7, "end_s": 76.4, "text_en": "You next month, when should I call you next month?", "text_native": "તમે નેક્સ્ટ મંથ, નેક્સ્ટ મંથ તમને ક્યારે કોલ કરું?" }, { "ucid": "21112178911697651", "idx": 27, "speaker": "customer", "start_s": 76.9, "end_s": 80.2, "text_en": "Yes. The next call, you call me after about ten days, after ten-fifteen days.", "text_native": "હા. નેક્સ્ટ કોલ તમે મને છે ને, દસેક દિવસ પછી કરજો ને, દસ પંદર દિવસ પછી." }, { "ucid": "21112178911697651", "idx": 28, "speaker": "agent", "start_s": 80.5, "end_s": 82.8, "text_en": "Okay, will do. Okay Nikunj bhai, will do. Thank you.", "text_native": "ચાલો, ચાલશે. ઓકે નિકુંજભાઈ, ચાલશે. થેંક યુ." }, { "ucid": "21112178911697651", "idx": 29, "speaker": "customer", "start_s": 83.0, "end_s": 83.2, "text_en": "Okay.", "text_native": "ઓકે." } ], "steps": [ { "ucid": "21112178911697651", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: Am I speaking with Mr. Nikunj Patel? ... this is Raunak Mehta calling from JSW One. Sir, do you have any requirement coming up for the month?", "comment": "The agent did not ask for permission to speak; he jumped directly into a question about requirements." }, { "ucid": "21112178911697651", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: Sir, do you have any requirement coming up for the month? In HR steel, in CR CR coil steels, in sheets?", "comment": "The agent did not lead with a benefit hook; instead, he opened with a product list and a direct question about requirements." }, { "ucid": "21112178911697651", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 2, "evidence": "AGENT: And which company's goods do you buy? ... JSW નું પણ કરો સાહેબ? (Do you also use JSW, sir?)", "comment": "Agent only asked about current suppliers (Q4) and JSW usage (Q5), failing to ask about what they manufacture, applications, volume, or payment terms." }, { "ucid": "21112178911697651", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "AGENT: Our stockyard, it is in Ahmedabad and also in other different places... we have availability.", "comment": "Although the initial price pitch was untriggered, the agent correctly pitched the availability/stockyard USP in direct response to the customer's question about location." }, { "ucid": "21112178911697651", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "AGENT: Meaning, have you already bought it or is something still pending for this month's procurement?", "comment": "The agent successfully confirmed the customer has no current requirement after the customer's initial 'no'." }, { "ucid": "21112178911697651", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "AGENT: you next month, when should I call you next month? CUSTOMER: you call me after about ten days, after ten-fifteen days. AGENT: Okay, will do.", "comment": "The agent secured a clear, customer-agreed timeframe for a follow-up call." } ], "objections": [ { "ucid": "21112178911697651", "obj_type": "send_price_will_think", "state": "mishandled", "evidence": "CUSTOMER: Do one thing, you send me on this WhatsApp number of yours, is this a WhatsApp number? Just send all the details, yours, I will see it.", "response": "AGENT: Will do, will do... I have sent you my card, you save it, okay?" } ], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)" ], "objection_phrases_list": [ "rejection" ] }