Call 21112178911673481 2026-09-11 · Ronak Mehta · 1:37
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 24 turns, clean transcript (0% inaudible) | Hindi | 24 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.13
confidence high · +4/−2
from 13 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted and identified JSW One but failed to ask for permission to speak, instead jumping directly into a qualification question.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook to create interest, instead opening with a direct question about requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The agent only asked what the customer manufactures and about their client basis, failing to probe for monthly tonnage, current suppliers, or payment terms.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Qualify
Sir, is there any requirement for MS steels for your Prathamesh Engineering Works?
Summary
The agent contacted a fabrication business to inquire about their steel requirements. The customer confirmed they do fabrication on a client basis but have no immediate need and that their sheet metal volume is low. The agent stated the MOQ is five tons, which the customer indicated is too high for them, before the call ended without a firm next step.
Coaching
Follow the script structure: always ask for permission to speak and deliver the hook before jumping into discovery questions to give the customer a reason to engage.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, is there any requirement for MS steels for your Prathamesh Engineering Works? The agent greeted and identified JSW One but failed to ask for permission to speak, instead jumping directly into a qualification question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook to create interest, instead opening with a direct question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | Like, अभी like आप क्या बनाते हो सर? Fabrication का काम है आपका? क्या है आपका exactly? The agent only asked what the customer manufactures and about their client basis, failing to probe for monthly tonnage, current suppliers, or payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 | You will get the material directly from JSW. The agent did not deliver a structured pitch with 2-3 USPs based on discovery, offering only a single, generic benefit at the very end of the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, is there any requirement for MS steels for your Prathamesh Engineering Works? The agent successfully asked about a current requirement at the beginning of the call, to which the customer replied 'No, not at the moment.' |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If something comes up, let me know. I'll ping you and keep you on WhatsApp. The agent did not establish a committed next step, such as a specific callback date, leaving it open-ended. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.678 | 25.5s | 12.1s | 59.4s | 5.8s | 298.8 | 0 | 12 | 12 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello
हेलो
agent
2.2s
Yes, good afternoon sir, Raunak Mehta speaking from JSW One. Sir, is there any requirement for MS steels for your Prathamesh Engineering Works? In HR, CR?
जी गुड आफ्टरनून सर, रौनक मेहता बात कर रहा हूं JSW One से। सर ये आपके प्रथमेश इंजीनियरिंग वर्क्स के लिए कुछ रिक्वायरमेंट आ रही है MS steels की? HR CR में?
customer
8.5s
No, not at the moment.
नहीं फिलहाल तो नहीं।
agent
9.4s
Like, what do you make right now, sir? Is your work in fabrication? What is it exactly?
Like, अभी like आप क्या बनाते हो सर? Fabrication का काम है आपका? क्या है आपका exactly?
customer
12.5s
We do fabrication work.
Fabrication का काम बनाते हैं।
agent
14.1s
Okay, so like this will be on a client basis for you then, right?
Okay, तो like ये फिर client basis के ऊपर रहेगा ना आपको फिर ये?
customer
16.3s
Yes, on a client basis.
हां, client के ऊपर।
customer
17.6s
How many tons is it? What's the minimum?
कितना ton रहता है? कितना minimum?
agent
18.8s
The minimum MOQ is five, five tons sir.
Minimum MOQ जो है पांच, पांच ton सर।
customer
21.0s
Five tons.
पांच ton.
agent
21.9s
Yes, in HR CR sheets, in coils, we can provide in both.
हां, HR CR sheets में, coils में, दोनों में दे सकते हैं।
customer
25.1s
We don't have that much work for sheet metal.
हमारा sheet metal का इतना काम नहीं रहता है sheet metal का।
agent
27.0s
Do you have work in structural steel?
Structural steel में रहता है क्या आपका काम?
customer
28.2s
A little bit, it requires different types of material, so this is what suits us.
थोड़ा थोड़ा रहता है, उसको अलग अलग टाइप का मटेरियल लगता है, तो हमको यही पड़ता है।
agent
31.2s
Understood, understood.
समझा, समझा।
customer
32.4s
Hmm.
हम्म।
agent
32.8s
Understood.
समझा।
agent
33.8s
Okay.
agent
34.9s
If something comes up, let me know. I'll ping you and keep you on WhatsApp.
कुछ अगर आता है तो बताइए, मैं आपको ping करके रखता हूं WhatsApp पे।
customer
36.9s
Yes.
हां।
customer
37.3s
Okay, okay, okay, okay.
agent
38.5s
If you get a big order, we will do it, sir. You will get the material directly from JSW.
कुछ बड़ा अगर order आता है आपको, कर देंगे सर। JSW से directly आपको माल मिल जाएगा।
customer
42.0s
Alright.
ठीक है।
agent
42.7s
Alright? Okay sir. Yes sir.
ठीक है? Okay सर। जी सर।