{
  "ucid": "21112178911673481",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 14:22:14",
  "end_time": "2026-09-11 14:23:51",
  "duration_sec": 97,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2d492d8cc100af8e23819a99b1bafb05.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 212,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178911673481__DIA2d492d8cc100af8e23819a99b1bafb05.mp3",
  "audio_bytes": 203904,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 67.968,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Yes, good afternoon sir, Raunak Mehta speaking from JSW One. Sir, is there any requirement for MS steels for your Prathamesh Engineering Works? In HR, CR?   (जी गुड आफ्टरनून सर, रौनक मेहता बात कर रहा हूं JSW One से। सर ये आपके प्रथमेश इंजीनियरिंग वर्क्स के लिए कुछ रिक्वायरमेंट आ रही है MS steels की? HR CR में?)\n[9s] CUSTOMER: No, not at the moment.   (नहीं फिलहाल तो नहीं।)\n[9s] AGENT: Like, what do you make right now, sir? Is your work in fabrication? What is it exactly?   (Like, अभी like आप क्या बनाते हो सर? Fabrication का काम है आपका? क्या है आपका exactly?)\n[12s] CUSTOMER: We do fabrication work.   (Fabrication का काम बनाते हैं।)\n[14s] AGENT: Okay, so like this will be on a client basis for you then, right?   (Okay, तो like ये फिर client basis के ऊपर रहेगा ना आपको फिर ये?)\n[16s] CUSTOMER: Yes, on a client basis.   (हां, client के ऊपर।)\n[18s] CUSTOMER: How many tons is it? What's the minimum?   (कितना ton रहता है? कितना minimum?)\n[19s] AGENT: The minimum MOQ is five, five tons sir.   (Minimum MOQ जो है पांच, पांच ton सर।)\n[21s] CUSTOMER: Five tons.   (पांच ton.)\n[22s] AGENT: Yes, in HR CR sheets, in coils, we can provide in both.   (हां, HR CR sheets में, coils में, दोनों में दे सकते हैं।)\n[25s] CUSTOMER: We don't have that much work for sheet metal.   (हमारा sheet metal का इतना काम नहीं रहता है sheet metal का।)\n[27s] AGENT: Do you have work in structural steel?   (Structural steel में रहता है क्या आपका काम?)\n[28s] CUSTOMER: A little bit, it requires different types of material, so this is what suits us.   (थोड़ा थोड़ा रहता है, उसको अलग अलग टाइप का मटेरियल लगता है, तो हमको यही पड़ता है।)\n[31s] AGENT: Understood, understood.   (समझा, समझा।)\n[32s] CUSTOMER: Hmm.   (हम्म।)\n[33s] AGENT: Understood.   (समझा।)\n[34s] AGENT: Okay.\n[35s] AGENT: If something comes up, let me know. I'll ping you and keep you on WhatsApp.   (कुछ अगर आता है तो बताइए, मैं आपको ping करके रखता हूं WhatsApp पे।)\n[37s] CUSTOMER: Yes.   (हां।)\n[37s] CUSTOMER: Okay, okay, okay, okay.\n[38s] AGENT: If you get a big order, we will do it, sir. You will get the material directly from JSW.   (कुछ बड़ा अगर order आता है आपको, कर देंगे सर। JSW से directly आपको माल मिल जाएगा।)\n[42s] CUSTOMER: Alright.   (ठीक है।)\n[43s] AGENT: Alright? Okay sir. Yes sir.   (ठीक है? Okay सर। जी सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 24,
  "connected": 1,
  "audio_notes": "clear: There is some minor background chatter on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "24 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Follow the script structure: always ask for permission to speak and deliver the hook before jumping into discovery questions to give the customer a reason to engage.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a fabrication business to inquire about their steel requirements. The customer confirmed they do fabrication on a client basis but have no immediate need and that their sheet metal volume is low. The agent stated the MOQ is five tons, which the customer indicated is too high for them, before the call ended without a firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, is there any requirement for MS steels for your Prathamesh Engineering Works?\", \"comment\": \"The agent greeted and identified JSW One but failed to ask for permission to speak, instead jumping directly into a qualification question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook to create interest, instead opening with a direct question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"Like, अभी like आप क्या बनाते हो सर? Fabrication का काम है आपका? क्या है आपका exactly?\", \"comment\": \"The agent only asked what the customer manufactures and about their client basis, failing to probe for monthly tonnage, current suppliers, or payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"You will get the material directly from JSW.\", \"comment\": \"The agent did not deliver a structured pitch with 2-3 USPs based on discovery, offering only a single, generic benefit at the very end of the call.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, is there any requirement for MS steels for your Prathamesh Engineering Works?\", \"comment\": \"The agent successfully asked about a current requirement at the beginning of the call, to which the customer replied 'No, not at the moment.'\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If something comes up, let me know. I'll ping you and keep you on WhatsApp.\", \"comment\": \"The agent did not establish a committed next step, such as a specific callback date, leaving it open-ended.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"Follow the script structure: always ask for permission to speak and deliver the hook before jumping into discovery questions to give the customer a reason to engage.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a fabrication business to inquire about their steel requirements. The customer confirmed they do fabrication on a client basis but have no immediate need and that their sheet metal volume is low. The agent stated the MOQ is five tons, which the customer indicated is too high for them, before the call ended without a firm next step.\"}",
  "error": null,
  "latency_ms": 43552,
  "input_tokens": 3284,
  "output_tokens": 813,
  "created_at": "2026-09-25 10:59:35",
  "sentiment": "neutral",
  "sentiment_score": 0.133,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 2,
  "lex_hits": 13,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.678,
  "agent_talk_sec": 25.5,
  "customer_talk_sec": 12.1,
  "dead_air_sec": 59.4,
  "longest_monologue_sec": 5.8,
  "agent_wpm": 298.8,
  "interruptions": 0,
  "agent_turns": 12,
  "customer_turns": 12,
  "discovery_qs": 8,
  "words_agent": 127,
  "words_customer": 56,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178911673481",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.77,
      "end_s": 1.21,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178911673481",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.18,
      "end_s": 8.0,
      "text_en": "Yes, good afternoon sir, Raunak Mehta speaking from JSW One. Sir, is there any requirement for MS steels for your Prathamesh Engineering Works? In HR, CR?",
      "text_native": "जी गुड आफ्टरनून सर, रौनक मेहता बात कर रहा हूं JSW One से। सर ये आपके प्रथमेश इंजीनियरिंग वर्क्स के लिए कुछ रिक्वायरमेंट आ रही है MS steels की? HR CR में?"
    },
    {
      "ucid": "21112178911673481",
      "idx": 2,
      "speaker": "customer",
      "start_s": 8.53,
      "end_s": 9.4,
      "text_en": "No, not at the moment.",
      "text_native": "नहीं फिलहाल तो नहीं।"
    },
    {
      "ucid": "21112178911673481",
      "idx": 3,
      "speaker": "agent",
      "start_s": 9.4,
      "end_s": 12.5,
      "text_en": "Like, what do you make right now, sir? Is your work in fabrication? What is it exactly?",
      "text_native": "Like, अभी like आप क्या बनाते हो सर? Fabrication का काम है आपका? क्या है आपका exactly?"
    },
    {
      "ucid": "21112178911673481",
      "idx": 4,
      "speaker": "customer",
      "start_s": 12.5,
      "end_s": 13.7,
      "text_en": "We do fabrication work.",
      "text_native": "Fabrication का काम बनाते हैं।"
    },
    {
      "ucid": "21112178911673481",
      "idx": 5,
      "speaker": "agent",
      "start_s": 14.1,
      "end_s": 16.3,
      "text_en": "Okay, so like this will be on a client basis for you then, right?",
      "text_native": "Okay, तो like ये फिर client basis के ऊपर रहेगा ना आपको फिर ये?"
    },
    {
      "ucid": "21112178911673481",
      "idx": 6,
      "speaker": "customer",
      "start_s": 16.3,
      "end_s": 17.3,
      "text_en": "Yes, on a client basis.",
      "text_native": "हां, client के ऊपर।"
    },
    {
      "ucid": "21112178911673481",
      "idx": 7,
      "speaker": "customer",
      "start_s": 17.6,
      "end_s": 18.8,
      "text_en": "How many tons is it? What's the minimum?",
      "text_native": "कितना ton रहता है? कितना minimum?"
    },
    {
      "ucid": "21112178911673481",
      "idx": 8,
      "speaker": "agent",
      "start_s": 18.8,
      "end_s": 20.8,
      "text_en": "The minimum MOQ is five, five tons sir.",
      "text_native": "Minimum MOQ जो है पांच, पांच ton सर।"
    },
    {
      "ucid": "21112178911673481",
      "idx": 9,
      "speaker": "customer",
      "start_s": 21.0,
      "end_s": 21.5,
      "text_en": "Five tons.",
      "text_native": "पांच ton."
    },
    {
      "ucid": "21112178911673481",
      "idx": 10,
      "speaker": "agent",
      "start_s": 21.9,
      "end_s": 24.5,
      "text_en": "Yes, in HR CR sheets, in coils, we can provide in both.",
      "text_native": "हां, HR CR sheets में, coils में, दोनों में दे सकते हैं।"
    },
    {
      "ucid": "21112178911673481",
      "idx": 11,
      "speaker": "customer",
      "start_s": 25.1,
      "end_s": 27.0,
      "text_en": "We don't have that much work for sheet metal.",
      "text_native": "हमारा sheet metal का इतना काम नहीं रहता है sheet metal का।"
    },
    {
      "ucid": "21112178911673481",
      "idx": 12,
      "speaker": "agent",
      "start_s": 27.0,
      "end_s": 28.2,
      "text_en": "Do you have work in structural steel?",
      "text_native": "Structural steel में रहता है क्या आपका काम?"
    },
    {
      "ucid": "21112178911673481",
      "idx": 13,
      "speaker": "customer",
      "start_s": 28.2,
      "end_s": 31.2,
      "text_en": "A little bit, it requires different types of material, so this is what suits us.",
      "text_native": "थोड़ा थोड़ा रहता है, उसको अलग अलग टाइप का मटेरियल लगता है, तो हमको यही पड़ता है।"
    },
    {
      "ucid": "21112178911673481",
      "idx": 14,
      "speaker": "agent",
      "start_s": 31.2,
      "end_s": 32.0,
      "text_en": "Understood, understood.",
      "text_native": "समझा, समझा।"
    },
    {
      "ucid": "21112178911673481",
      "idx": 15,
      "speaker": "customer",
      "start_s": 32.4,
      "end_s": 32.6,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178911673481",
      "idx": 16,
      "speaker": "agent",
      "start_s": 32.8,
      "end_s": 33.2,
      "text_en": "Understood.",
      "text_native": "समझा।"
    },
    {
      "ucid": "21112178911673481",
      "idx": 17,
      "speaker": "agent",
      "start_s": 33.8,
      "end_s": 34.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178911673481",
      "idx": 18,
      "speaker": "agent",
      "start_s": 34.9,
      "end_s": 36.9,
      "text_en": "If something comes up, let me know. I'll ping you and keep you on WhatsApp.",
      "text_native": "कुछ अगर आता है तो बताइए, मैं आपको ping करके रखता हूं WhatsApp पे।"
    },
    {
      "ucid": "21112178911673481",
      "idx": 19,
      "speaker": "customer",
      "start_s": 36.9,
      "end_s": 37.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178911673481",
      "idx": 20,
      "speaker": "customer",
      "start_s": 37.3,
      "end_s": 38.5,
      "text_en": "Okay, okay, okay, okay.",
      "text_native": "Okay, okay, okay, okay."
    },
    {
      "ucid": "21112178911673481",
      "idx": 21,
      "speaker": "agent",
      "start_s": 38.5,
      "end_s": 41.8,
      "text_en": "If you get a big order, we will do it, sir. You will get the material directly from JSW.",
      "text_native": "कुछ बड़ा अगर order आता है आपको, कर देंगे सर। JSW से directly आपको माल मिल जाएगा।"
    },
    {
      "ucid": "21112178911673481",
      "idx": 22,
      "speaker": "customer",
      "start_s": 42.0,
      "end_s": 42.4,
      "text_en": "Alright.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178911673481",
      "idx": 23,
      "speaker": "agent",
      "start_s": 42.7,
      "end_s": 44.4,
      "text_en": "Alright? Okay sir. Yes sir.",
      "text_native": "ठीक है? Okay सर। जी सर।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178911673481",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, is there any requirement for MS steels for your Prathamesh Engineering Works?",
      "comment": "The agent greeted and identified JSW One but failed to ask for permission to speak, instead jumping directly into a qualification question."
    },
    {
      "ucid": "21112178911673481",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook to create interest, instead opening with a direct question about requirements."
    },
    {
      "ucid": "21112178911673481",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "Like, अभी like आप क्या बनाते हो सर? Fabrication का काम है आपका? क्या है आपका exactly?",
      "comment": "The agent only asked what the customer manufactures and about their client basis, failing to probe for monthly tonnage, current suppliers, or payment terms."
    },
    {
      "ucid": "21112178911673481",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "You will get the material directly from JSW.",
      "comment": "The agent did not deliver a structured pitch with 2-3 USPs based on discovery, offering only a single, generic benefit at the very end of the call."
    },
    {
      "ucid": "21112178911673481",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, is there any requirement for MS steels for your Prathamesh Engineering Works?",
      "comment": "The agent successfully asked about a current requirement at the beginning of the call, to which the customer replied 'No, not at the moment.'"
    },
    {
      "ucid": "21112178911673481",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If something comes up, let me know. I'll ping you and keep you on WhatsApp.",
      "comment": "The agent did not establish a committed next step, such as a specific callback date, leaving it open-ended."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}