{
  "ucid": "21112178911641891",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 14:16:58",
  "end_time": "2026-09-11 14:17:49",
  "duration_sec": 51,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1eb5937460b631b322427b9a8f44d4d5.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 213,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178911641891__DIA1eb5937460b631b322427b9a8f44d4d5.mp3",
  "audio_bytes": 89640,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 29.88,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello   (हेलो)\n[3s] AGENT: Hello   (हेलो)\n[3s] CUSTOMER: Yes   (हां जी)\n[4s] AGENT: Is this Ayush bhai speaking?   (आयुष भाई बोलो?)\n[6s] CUSTOMER: Yes   (हां)\n[6s] AGENT: Sir, I was calling from JSW One, Jindal Steel Works Mumbai.   (सर JSW One से बात कर रहा था मैं, जिंदल स्टील वर्क्स मुंबई।)\n[9s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[10s] AGENT: Uh sir, were you looking for some requirement in CR etc.?   (अह सर कुछ रिक्वायरमेंट में देख रहे थे क्या CR वगेरा में?)\n[13s] CUSTOMER: Yes, I had put in a requirement, but sir, please call me peacefully in the evening, after five.   (हां मैंने एक रिक्वायरमेंट डाला था बट सर मेरेको आप शांति से इवनिंग में कॉल करिए ना आफ्टर फाइव।)\n[17s] AGENT: Okay sir, okay. I will call after five.   (ठीक है सर, ठीक है। मैं आफ्टर फाइव कॉल करता हूं।)\n[19s] CUSTOMER: Yes, yes.   (हां जी, हां जी।)\n[20s] AGENT: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "Your opener should always reference the customer's online action to build immediate context, e.g., 'I'm calling about the CR requirement you submitted on our platform.'",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called to follow up on a requirement. The customer confirmed they had submitted one but was busy and requested a callback after 5 PM. The agent agreed to the callback and ended the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not acknowledge the customer's platform submission, instead asking a generic question about a requirement.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Call ended before any product or delivery details could be revalidated.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Call ended before any discovery questions could be asked.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No price or timeline was discussed as the customer requested a callback.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, I was calling from JSW One, Jindal Steel Works Mumbai. Uh sir, were you looking for some requirement in CR etc.?\", \"comment\": \"Agent did not deliver an unnecessary pitch and attempted to get straight to the customer's need.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your opener should always reference the customer's online action to build immediate context, e.g., 'I'm calling about the CR requirement you submitted on our platform.'\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called to follow up on a requirement. The customer confirmed they had submitted one but was busy and requested a callback after 5 PM. The agent agreed to the callback and ended the call.\"}",
  "error": null,
  "latency_ms": 41104,
  "input_tokens": 2907,
  "output_tokens": 608,
  "created_at": "2026-09-25 10:59:42",
  "sentiment": "neutral",
  "sentiment_score": 0.02,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.566,
  "agent_talk_sec": 8.6,
  "customer_talk_sec": 6.6,
  "dead_air_sec": 35.8,
  "longest_monologue_sec": 2.7,
  "agent_wpm": 258.1,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 2,
  "words_agent": 37,
  "words_customer": 26,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178911641891",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.83,
      "end_s": 2.25,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178911641891",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.54,
      "end_s": 2.94,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178911641891",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.36,
      "end_s": 3.76,
      "text_en": "Yes",
      "text_native": "हां जी"
    },
    {
      "ucid": "21112178911641891",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.36,
      "end_s": 5.3,
      "text_en": "Is this Ayush bhai speaking?",
      "text_native": "आयुष भाई बोलो?"
    },
    {
      "ucid": "21112178911641891",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.62,
      "end_s": 5.92,
      "text_en": "Yes",
      "text_native": "हां"
    },
    {
      "ucid": "21112178911641891",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.16,
      "end_s": 8.84,
      "text_en": "Sir, I was calling from JSW One, Jindal Steel Works Mumbai.",
      "text_native": "सर JSW One से बात कर रहा था मैं, जिंदल स्टील वर्क्स मुंबई।"
    },
    {
      "ucid": "21112178911641891",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 9.64,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178911641891",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.0,
      "end_s": 12.54,
      "text_en": "Uh sir, were you looking for some requirement in CR etc.?",
      "text_native": "अह सर कुछ रिक्वायरमेंट में देख रहे थे क्या CR वगेरा में?"
    },
    {
      "ucid": "21112178911641891",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.7,
      "end_s": 17.04,
      "text_en": "Yes, I had put in a requirement, but sir, please call me peacefully in the evening, after five.",
      "text_native": "हां मैंने एक रिक्वायरमेंट डाला था बट सर मेरेको आप शांति से इवनिंग में कॉल करिए ना आफ्टर फाइव।"
    },
    {
      "ucid": "21112178911641891",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.24,
      "end_s": 18.94,
      "text_en": "Okay sir, okay. I will call after five.",
      "text_native": "ठीक है सर, ठीक है। मैं आफ्टर फाइव कॉल करता हूं।"
    },
    {
      "ucid": "21112178911641891",
      "idx": 10,
      "speaker": "customer",
      "start_s": 19.14,
      "end_s": 19.64,
      "text_en": "Yes, yes.",
      "text_native": "हां जी, हां जी।"
    },
    {
      "ucid": "21112178911641891",
      "idx": 11,
      "speaker": "agent",
      "start_s": 20.0,
      "end_s": 20.34,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178911641891",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not acknowledge the customer's platform submission, instead asking a generic question about a requirement."
    },
    {
      "ucid": "21112178911641891",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Call ended before any product or delivery details could be revalidated."
    },
    {
      "ucid": "21112178911641891",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Call ended before any discovery questions could be asked."
    },
    {
      "ucid": "21112178911641891",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No price or timeline was discussed as the customer requested a callback."
    },
    {
      "ucid": "21112178911641891",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, I was calling from JSW One, Jindal Steel Works Mumbai. Uh sir, were you looking for some requirement in CR etc.?",
      "comment": "Agent did not deliver an unnecessary pitch and attempted to get straight to the customer's need."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}