{
  "ucid": "21112178911570711",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 14:05:07",
  "end_time": "2026-09-11 14:09:37",
  "duration_sec": 270,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "General Enquiry",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA07e47ccb1c6d87ff8cb814fa9dc1f7f0.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 215,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178911570711__DIA07e47ccb1c6d87ff8cb814fa9dc1f7f0.mp3",
  "audio_bytes": 767448,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 255.816,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] AGENT: Hello, Mr. Shrey Vaghela?   (हेलो, मिस्टर श्रेय वाघेला?)\n[2s] CUSTOMER: Yes, tell me.   (हां बोलो।)\n[2s] AGENT: Mr. Shrey, very good afternoon. Sudhir speaking from JSW One MSME, Jindal Steel.   (श्रेय जी, वैरी गुड आफ्टरनून। सुधीर बोल रहा हूं JSW One MSME से, जिंदाल स्टील।)\n[5s] CUSTOMER: Yes, yes.   (हां हां।)\n[6s] CUSTOMER: Yes, tell me, tell me.   (हां बोलिए बोलिए।)\n[6s] AGENT: You had registered on our website, sir, this is a follow-up call regarding your steel requirement.   (आपने हमारे वेबसाइट पे रजिस्ट्रेशन किया था सर, आपकी स्टील रिक्वायरमेंट को लेके फॉलोअप कॉल है।)\n[10s] AGENT: I wanted to understand this, the requirement you had created, it's for CR2 sheet and the quantity you have put is 0.3 tons.   (मुझको ये समझना था, आपने जो रिक्वायरमेंट बनाया था, इट्स फॉर CR2 शीट और क्वांटिटी आपने डाला हुआ है 0.3 टन्स।)\n[15s] CUSTOMER: Hmm, yes.   (हम्म, हां।)\n[16s] AGENT: So when do we have to finalize this? Because sir, we have an MOQ policy. You can do three tons in a single size.   (तो इसका कब फाइनल करना है अपने को? क्योंकि सर वी हैव अ MOQ पॉलिसी। थ्री टन्स का सिंगल साइज में कर सकते हैं आप।)\n[20s] CUSTOMER: Meaning?   (मतलब?)\n[21s] AGENT: Doing 300 kg will not be possible. It's the company's MOQ policy. For CR sheet, there is a three-ton MOQ.   (तीन सौ केजी करना पॉसिबल नहीं होगा। MOQ पॉलिसी है कंपनी का। CR शीट में थ्री टन्स का MOQ है।)\n[26s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[27s] CUSTOMER: I actually need this GI sheet.   (मेरे को एक्चुअली में ये GI शीट चाहिए।)\n[29s] AGENT: You need GI sheet. What was your quantity?   (GI शीट चाहिए। कितनी क्वांटिटी थी आपकी?)\n[30s] CUSTOMER: It's the same quantity.   (वही सेम क्वांटिटी है।)\n[32s] AGENT: 300 kg?   (तीन सौ केजी?)\n[33s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[34s] AGENT: No sir, 300 kg won't be possible.   (नहीं सर, तीन सौ केजी नहीं हो पाएगा ना।)\n[35s] AGENT: The MOQ itself is of three tons.   (MOQ ही तीन टन का है।)\n[37s] CUSTOMER: Okay, a minimum order quantity of three tons.   (अच्छा, तीन टन का मिनिमम ऑर्डर क्वांटिटी।)\n[38s] AGENT: It's our minimum order quantity. Is this your trading firm, sir? Shri Jay Shakti Steel?   (मिनिमम ऑर्डर क्वांटिटी है हमारा। आपका ये ट्रेडिंग फर्म है क्या सर? श्री जय शक्ति स्टील?)\n[41s] CUSTOMER: No, it's my manufacturing firm, but I trade in two-three products, that's why I have taken the GST of a trading firm.   (नहीं, मेरा मैन्युफैक्चरिंग फर्म है पर मैं दो तीन प्रोडक्ट्स में ट्रेड करता हूं इसलिए ट्रेडिंग फर्म का GST लिया हुआ है।)\n[46s] AGENT: Okay, okay, okay. But sir, the quantity will have to be three tons, only then is it possible to do this.   (अच्छा अच्छा अच्छा। बट सर, क्वांटिटी तीन टन करना पड़ेगा तब जाके पॉसिबल है ये करना।)\n[49s] CUSTOMER: So what will be the rate for three tons?   (तो क्या रेट पड़ेगा तीन टन में?)\n[50s] AGENT: Huh? Sorry?   (हां? सॉरी?)\n[51s] CUSTOMER: Rate, rate.   (रेट रेट।)\n[52s] AGENT: For the rate, you tell me the sizes once. Is it the same size? 0.6, 1250 by 2500?   (रेट तो मैं, मेरेको एक बार आप साइजेस बता दो। सेम साइज है क्या? 0.6, 1250 by 2500?)\n[55s] CUSTOMER: It's just one size, sir, just one.   (एक ही साइज है सर, एक ही।)\n[57s] AGENT: It's the same size, right?   (सेम ही साइज है ना?)\n[58s] CUSTOMER: This is the size of one whole sheet, sir.   (ये पूरी एक शीट की साइज है सर।)\n[60s] CUSTOMER: Length, width, and thickness.   (लेंथ, विड्थ और थिकनेस।)\n[1s] AGENT: Sir, for me, in a single size, MOQ is of three tons, okay? If the sizes change, if the width changes, the thickness changes, then you will have to take three tons of that new size as well.   (मेरेको सर सिंगल साइज में MOQ is of three tons, okay? अगर साइज चेंज होते हैं, अगर विड्थ चेंज होती है, थिकनेस चेंज होती है, तो वो नई साइज का भी तीन टन देना पड़ेगा आपको।)\n[8s] CUSTOMER: Yes, yes, that's not a problem. But tell me the rate.   (हां हां, उसका कोई प्रॉब्लम नहीं है। पर रेट तो बताओ मेरेको।)\n[10s] AGENT: So you do one thing, tell me your actual requirement, what you are planning immediately, because the payment terms are 100% advance against PI. And the quotation we give is valid only for today. So are you okay with the payment terms? 100% advance?   (तो आप एक काम करो, मुझे आपका एक्चुअल जो रिक्वायरमेंट है, इमीडिएट जो आप प्लान कर रहे हो, because the payment terms are 100% advance against PI. और हम जो कोटेशन देते हैं, वो आज के लिए ही वैलिड रहता है। तो पेमेंट टर्म्स को लेके ओके हो आप? 100% एडवांस?)\n[18s] CUSTOMER: Why is it 100% advance?   (100% एडवांस क्यों रहता है?)\n[20s] AGENT: 100% advance?   (100% एडवांस?)\n[21s] CUSTOMER: I'm asking why it is so.   (क्यों रहता है ऐसा बोल रहा हूं।)\n[22s] AGENT: Sir, it's the company's SOP. The first order will be on 100% advance only. It's the company's rule, sir.   (सर कंपनी का SOP है ना। पहली ऑर्डर 100% एडवांस पे ही होगी। कंपनी का रूल है सर।)\n[25s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[26s] CUSTOMER: Okay, that's not an issue, but if I knew the rate and all, I could think about it further, right?   (चलो उसका कोई दिक्कत नहीं है पर रेट वगेरा मेरेको मालूम पड़ता तो मैं आगे कुछ सोच सकता था ना।)\n[30s] AGENT: Look, I am WhatsApping you my number right now. You must have received a 'Hi' on your WhatsApp, look, Mr. Shrey. This is my official number. Right now, I am calling you from the system's number.   (देखो, मैं आपको है ना मेरा नंबर WhatsApp कर रहा हूं अभी। आपको आपके WhatsApp पे हाय आ गया रहेगा देखो, श्रेय जी। ये मेरा ऑफिशियल नंबर है। अभी फिलहाल आपको सिस्टम के नंबर से फोन कर रहा हूं मैं।)\n[36s] CUSTOMER: Hmm.   (हम्म।)\n[37s] AGENT: So you tell me the sizes and this, as per three tons each. I will immediately give you a quote on this and try to close the quote you receive today itself because the prices are valid only for a day. The price is valid for only one day.   (तो मेरेको साइजेस और ये बता दो आप, तीन-तीन टन के हिसाब से। मैं आपको इमीडिएटली इसके ऊपर कोट दे दूंगा और कोशिश करना कि जो कोट मिलेगा आपको, उसको आज के आज ही क्लोज करना है because the prices are valid only for a day. एक दिन के लिए ही प्राइस वैलिड रहता है।)\n[44s] CUSTOMER: Okay. And if I have any other requirement, I can WhatsApp the requirement on your WhatsApp number, right?   (अच्छा। और मेरेको कोई दूसरी रिक्वायरमेंट रही तो आपका WhatsApp नंबर पे मैं रिक्वायरमेंट WhatsApp कर सकता हूं ना?)\n[48s] AGENT: Absolutely, you can absolutely do it. You can absolutely do it.   (बिल्कुल, बिल्कुल कर सकते हो। बिल्कुल कर सकते हो।)\n[50s] CUSTOMER: Okay.   (ठीक है।)\n[50s] AGENT: What to do about this now? Are you telling me the sizes, or how to proceed?   (अभी इसका क्या करना है? ये आप बता रहे हो मुझे साइजेस की कैसा करना है?)\n[52s] CUSTOMER: Uh, I wanted to know the price first.   (अह मेरेको प्राइस जानना था पहले।)\n[54s] AGENT: So you write down the sizes and send them to me, as per three tons each. What is the GSM? 80 GSM regular spangle?   (तो आप मेरेको साइजेस लिख के भेज दो, तीन-तीन टन के हिसाब से। GSM कितना है? 80 GSM रेगुलर स्पेंगल?)\n[57s] CUSTOMER: Hmm.   (हम्म।)\n[58s] AGENT: Okay, 80 GSM regular spangle. Fine. Tell me the sizes.   (Okay, 80 GSM रेगुलर स्पेंगल। फाइन। मेरेको साइजेस बताओ।)\n[60s] CUSTOMER: You need GI only, right?   (GI ही चाहिए ना?)\n[1s] AGENT: Yes, I will give GI only. And where will your delivery be?   (हां, GI ही दूंगा मैं। और डिलीवरी कहां पे रहेगी आपकी?)\n[3s] CUSTOMER: Dudheshwar, in Ahmedabad.   (दुधेश्वर, अहमदाबाद में।)\n[4s] AGENT: One minute, I am checking. The delivery address you have given, that is for Dudheshwar Road, opposite Government Press, Ahmedabad, correct?   (एक मिनट मैं चेक कर रहा हूं। आपने जो डिलीवरी एड्रेस दिया हुआ है, that is for दुधेश्वर रोड, ऑपोजिट गवर्नमेंट प्रेस, अहमदाबाद, बराबर?)\n[10s] CUSTOMER: Hmm.   (हम्म।)\n[10s] AGENT: 380004 is your pin code.   (380004 पिन कोड है आपका।)\n[12s] CUSTOMER: Yes.   (हां।)\n[12s] AGENT: Okay. You write down the sizes and send them to me on WhatsApp, as per three tons each, I will give you the price, okay?   (Okay. आप मेरेको WhatsApp पे साइजेस लिख के भेजो, तीन-तीन टन के हिसाब से, मैं आपको प्राइस दे देता हूं, okay?)\n[15s] CUSTOMER: Yes.   (हां।)\n[16s] AGENT: Okay, Mr. Shrey. Thank you so much.   (ठीक है श्रेय जी। थैंक यू सो मच।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 61,
  "connected": 1,
  "audio_notes": "clear: There is some minor background chatter but it does not affect transcription quality.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "61 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 7.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer is open to the MOQ and asks for a price, you must provide it on the call or commit to a firm timeline, not deflect by asking them to send details again on WhatsApp.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a manufacturer, inquired about 0.3 tons of GI sheet. The agent correctly identified the 3-ton MOQ as a blocker. Although the customer was willing to consider the larger quantity and repeatedly asked for a price, the agent did not provide one and instead instructed the customer to send the requirement via WhatsApp to receive a quote. The call ended with the next action on the customer.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"आपने हमारे वेबसाइट पे रजिस्ट्रेशन किया था सर, आपकी स्टील रिक्वायरमेंट को लेके फॉलोअप कॉल है।\", \"comment\": \"The agent correctly opened the call by referencing the customer's website registration.\"}, {\"step_id\": \"CL2\", \"result\": \"full\", \"questions_hit\": 5, \"evidence\": \"it's for CR2 sheet... GI शीट चाहिए... quantity you have put is 0.3 tons... So when do we have to finalize this?... 0.6, 1250 by 2500?... The delivery address you have given, that is for दुधेश्वर रोड... 380004 पिन कोड है आपका।\", \"comment\": \"The agent successfully revalidated all 5 required fields: product (CR then GI), quantity, timeline, dimensions, and delivery location.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"आपका ये ट्रेडिंग फर्म है क्या सर?... So are you okay with the payment terms? 100% advance?\", \"comment\": \"The agent asked about the business type (manufacturing/trading) and confirmed payment terms, but did not ask about monthly tonnage, current brands, or share of wallet.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a price despite the customer asking multiple times, instead deflecting the request to an offline WhatsApp exchange.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"GI शीट चाहिए। कितनी क्वांटिटी थी आपकी?\", \"comment\": \"The agent correctly pivoted to the customer's actual requirement (GI sheet) and did not waste time pitching other products.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer is open to the MOQ and asks for a price, you must provide it on the call or commit to a firm timeline, not deflect by asking them to send details again on WhatsApp.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"चलो उसका कोई दिक्कत नहीं है पर रेट वगेरा मेरेको मालूम पड़ता तो मैं आगे कुछ सोच सकता था ना।\", \"response\": \"तो आप मेरेको साइजेस लिख के भेज दो, तीन-तीन टन के हिसाब से। मैं आपको इमीडिएटली इसके ऊपर कोट दे दूंगा...\"}], \"call_summary\": \"The customer, a manufacturer, inquired about 0.3 tons of GI sheet. The agent correctly identified the 3-ton MOQ as a blocker. Although the customer was willing to consider the larger quantity and repeatedly asked for a price, the agent did not provide one and instead instructed the customer to send the requirement via WhatsApp to receive a quote. The call ended with the next action on the customer.\"}",
  "error": null,
  "latency_ms": 33224,
  "input_tokens": 5194,
  "output_tokens": 905,
  "created_at": "2026-09-25 10:59:51",
  "sentiment": "neutral",
  "sentiment_score": 0.123,
  "sentiment_confidence": "high",
  "pos": 11,
  "neg": 7,
  "lex_hits": 17,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.727,
  "agent_talk_sec": 85.8,
  "customer_talk_sec": 32.3,
  "dead_air_sec": 151.9,
  "longest_monologue_sec": 8.1,
  "agent_wpm": 355.2,
  "interruptions": 0,
  "agent_turns": 30,
  "customer_turns": 31,
  "discovery_qs": 22,
  "words_agent": 508,
  "words_customer": 173,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178911570711",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.21,
      "end_s": 1.21,
      "text_en": "Hello, Mr. Shrey Vaghela?",
      "text_native": "हेलो, मिस्टर श्रेय वाघेला?"
    },
    {
      "ucid": "21112178911570711",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.5,
      "end_s": 2.06,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलो।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.06,
      "end_s": 5.1,
      "text_en": "Mr. Shrey, very good afternoon. Sudhir speaking from JSW One MSME, Jindal Steel.",
      "text_native": "श्रेय जी, वैरी गुड आफ्टरनून। सुधीर बोल रहा हूं JSW One MSME से, जिंदाल स्टील।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.1,
      "end_s": 5.53,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.8,
      "end_s": 6.4,
      "text_en": "Yes, tell me, tell me.",
      "text_native": "हां बोलिए बोलिए।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.4,
      "end_s": 9.6,
      "text_en": "You had registered on our website, sir, this is a follow-up call regarding your steel requirement.",
      "text_native": "आपने हमारे वेबसाइट पे रजिस्ट्रेशन किया था सर, आपकी स्टील रिक्वायरमेंट को लेके फॉलोअप कॉल है।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 6,
      "speaker": "agent",
      "start_s": 9.6,
      "end_s": 14.5,
      "text_en": "I wanted to understand this, the requirement you had created, it's for CR2 sheet and the quantity you have put is 0.3 tons.",
      "text_native": "मुझको ये समझना था, आपने जो रिक्वायरमेंट बनाया था, इट्स फॉर CR2 शीट और क्वांटिटी आपने डाला हुआ है 0.3 टन्स।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.9,
      "end_s": 15.5,
      "text_en": "Hmm, yes.",
      "text_native": "हम्म, हां।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 8,
      "speaker": "agent",
      "start_s": 16.2,
      "end_s": 20.0,
      "text_en": "So when do we have to finalize this? Because sir, we have an MOQ policy. You can do three tons in a single size.",
      "text_native": "तो इसका कब फाइनल करना है अपने को? क्योंकि सर वी हैव अ MOQ पॉलिसी। थ्री टन्स का सिंगल साइज में कर सकते हैं आप।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 9,
      "speaker": "customer",
      "start_s": 20.5,
      "end_s": 20.9,
      "text_en": "Meaning?",
      "text_native": "मतलब?"
    },
    {
      "ucid": "21112178911570711",
      "idx": 10,
      "speaker": "agent",
      "start_s": 21.2,
      "end_s": 25.5,
      "text_en": "Doing 300 kg will not be possible. It's the company's MOQ policy. For CR sheet, there is a three-ton MOQ.",
      "text_native": "तीन सौ केजी करना पॉसिबल नहीं होगा। MOQ पॉलिसी है कंपनी का। CR शीट में थ्री टन्स का MOQ है।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 11,
      "speaker": "customer",
      "start_s": 26.0,
      "end_s": 26.4,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 12,
      "speaker": "customer",
      "start_s": 26.8,
      "end_s": 28.5,
      "text_en": "I actually need this GI sheet.",
      "text_native": "मेरे को एक्चुअली में ये GI शीट चाहिए।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 13,
      "speaker": "agent",
      "start_s": 28.7,
      "end_s": 30.2,
      "text_en": "You need GI sheet. What was your quantity?",
      "text_native": "GI शीट चाहिए। कितनी क्वांटिटी थी आपकी?"
    },
    {
      "ucid": "21112178911570711",
      "idx": 14,
      "speaker": "customer",
      "start_s": 30.5,
      "end_s": 31.6,
      "text_en": "It's the same quantity.",
      "text_native": "वही सेम क्वांटिटी है।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 15,
      "speaker": "agent",
      "start_s": 31.8,
      "end_s": 32.3,
      "text_en": "300 kg?",
      "text_native": "तीन सौ केजी?"
    },
    {
      "ucid": "21112178911570711",
      "idx": 16,
      "speaker": "customer",
      "start_s": 32.6,
      "end_s": 33.1,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 17,
      "speaker": "agent",
      "start_s": 33.6,
      "end_s": 34.8,
      "text_en": "No sir, 300 kg won't be possible.",
      "text_native": "नहीं सर, तीन सौ केजी नहीं हो पाएगा ना।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 18,
      "speaker": "agent",
      "start_s": 35.3,
      "end_s": 36.3,
      "text_en": "The MOQ itself is of three tons.",
      "text_native": "MOQ ही तीन टन का है।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 19,
      "speaker": "customer",
      "start_s": 36.6,
      "end_s": 38.2,
      "text_en": "Okay, a minimum order quantity of three tons.",
      "text_native": "अच्छा, तीन टन का मिनिमम ऑर्डर क्वांटिटी।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 20,
      "speaker": "agent",
      "start_s": 38.2,
      "end_s": 41.0,
      "text_en": "It's our minimum order quantity. Is this your trading firm, sir? Shri Jay Shakti Steel?",
      "text_native": "मिनिमम ऑर्डर क्वांटिटी है हमारा। आपका ये ट्रेडिंग फर्म है क्या सर? श्री जय शक्ति स्टील?"
    },
    {
      "ucid": "21112178911570711",
      "idx": 21,
      "speaker": "customer",
      "start_s": 41.0,
      "end_s": 45.2,
      "text_en": "No, it's my manufacturing firm, but I trade in two-three products, that's why I have taken the GST of a trading firm.",
      "text_native": "नहीं, मेरा मैन्युफैक्चरिंग फर्म है पर मैं दो तीन प्रोडक्ट्स में ट्रेड करता हूं इसलिए ट्रेडिंग फर्म का GST लिया हुआ है।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 22,
      "speaker": "agent",
      "start_s": 45.5,
      "end_s": 48.8,
      "text_en": "Okay, okay, okay. But sir, the quantity will have to be three tons, only then is it possible to do this.",
      "text_native": "अच्छा अच्छा अच्छा। बट सर, क्वांटिटी तीन टन करना पड़ेगा तब जाके पॉसिबल है ये करना।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 23,
      "speaker": "customer",
      "start_s": 49.0,
      "end_s": 50.2,
      "text_en": "So what will be the rate for three tons?",
      "text_native": "तो क्या रेट पड़ेगा तीन टन में?"
    },
    {
      "ucid": "21112178911570711",
      "idx": 24,
      "speaker": "agent",
      "start_s": 50.4,
      "end_s": 50.9,
      "text_en": "Huh? Sorry?",
      "text_native": "हां? सॉरी?"
    },
    {
      "ucid": "21112178911570711",
      "idx": 25,
      "speaker": "customer",
      "start_s": 51.2,
      "end_s": 51.7,
      "text_en": "Rate, rate.",
      "text_native": "रेट रेट।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 26,
      "speaker": "agent",
      "start_s": 52.1,
      "end_s": 55.0,
      "text_en": "For the rate, you tell me the sizes once. Is it the same size? 0.6, 1250 by 2500?",
      "text_native": "रेट तो मैं, मेरेको एक बार आप साइजेस बता दो। सेम साइज है क्या? 0.6, 1250 by 2500?"
    },
    {
      "ucid": "21112178911570711",
      "idx": 27,
      "speaker": "customer",
      "start_s": 55.4,
      "end_s": 56.4,
      "text_en": "It's just one size, sir, just one.",
      "text_native": "एक ही साइज है सर, एक ही।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 28,
      "speaker": "agent",
      "start_s": 56.7,
      "end_s": 57.4,
      "text_en": "It's the same size, right?",
      "text_native": "सेम ही साइज है ना?"
    },
    {
      "ucid": "21112178911570711",
      "idx": 29,
      "speaker": "customer",
      "start_s": 58.0,
      "end_s": 59.3,
      "text_en": "This is the size of one whole sheet, sir.",
      "text_native": "ये पूरी एक शीट की साइज है सर।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 30,
      "speaker": "customer",
      "start_s": 59.7,
      "end_s": 1.3,
      "text_en": "Length, width, and thickness.",
      "text_native": "लेंथ, विड्थ और थिकनेस।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 31,
      "speaker": "agent",
      "start_s": 1.3,
      "end_s": 7.8,
      "text_en": "Sir, for me, in a single size, MOQ is of three tons, okay? If the sizes change, if the width changes, the thickness changes, then you will have to take three tons of that new size as well.",
      "text_native": "मेरेको सर सिंगल साइज में MOQ is of three tons, okay? अगर साइज चेंज होते हैं, अगर विड्थ चेंज होती है, थिकनेस चेंज होती है, तो वो नई साइज का भी तीन टन देना पड़ेगा आपको।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 32,
      "speaker": "customer",
      "start_s": 8.1,
      "end_s": 10.1,
      "text_en": "Yes, yes, that's not a problem. But tell me the rate.",
      "text_native": "हां हां, उसका कोई प्रॉब्लम नहीं है। पर रेट तो बताओ मेरेको।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 33,
      "speaker": "agent",
      "start_s": 10.1,
      "end_s": 17.8,
      "text_en": "So you do one thing, tell me your actual requirement, what you are planning immediately, because the payment terms are 100% advance against PI. And the quotation we give is valid only for today. So are you okay with the payment terms? 100% advance?",
      "text_native": "तो आप एक काम करो, मुझे आपका एक्चुअल जो रिक्वायरमेंट है, इमीडिएट जो आप प्लान कर रहे हो, because the payment terms are 100% advance against PI. और हम जो कोटेशन देते हैं, वो आज के लिए ही वैलिड रहता है। तो पेमेंट टर्म्स को लेके ओके हो आप? 100% एडवांस?"
    },
    {
      "ucid": "21112178911570711",
      "idx": 34,
      "speaker": "customer",
      "start_s": 18.2,
      "end_s": 19.3,
      "text_en": "Why is it 100% advance?",
      "text_native": "100% एडवांस क्यों रहता है?"
    },
    {
      "ucid": "21112178911570711",
      "idx": 35,
      "speaker": "agent",
      "start_s": 20.0,
      "end_s": 20.6,
      "text_en": "100% advance?",
      "text_native": "100% एडवांस?"
    },
    {
      "ucid": "21112178911570711",
      "idx": 36,
      "speaker": "customer",
      "start_s": 20.8,
      "end_s": 21.8,
      "text_en": "I'm asking why it is so.",
      "text_native": "क्यों रहता है ऐसा बोल रहा हूं।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 37,
      "speaker": "agent",
      "start_s": 21.8,
      "end_s": 24.9,
      "text_en": "Sir, it's the company's SOP. The first order will be on 100% advance only. It's the company's rule, sir.",
      "text_native": "सर कंपनी का SOP है ना। पहली ऑर्डर 100% एडवांस पे ही होगी। कंपनी का रूल है सर।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 38,
      "speaker": "customer",
      "start_s": 25.2,
      "end_s": 25.6,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 39,
      "speaker": "customer",
      "start_s": 26.0,
      "end_s": 29.5,
      "text_en": "Okay, that's not an issue, but if I knew the rate and all, I could think about it further, right?",
      "text_native": "चलो उसका कोई दिक्कत नहीं है पर रेट वगेरा मेरेको मालूम पड़ता तो मैं आगे कुछ सोच सकता था ना।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 40,
      "speaker": "agent",
      "start_s": 29.5,
      "end_s": 35.8,
      "text_en": "Look, I am WhatsApping you my number right now. You must have received a 'Hi' on your WhatsApp, look, Mr. Shrey. This is my official number. Right now, I am calling you from the system's number.",
      "text_native": "देखो, मैं आपको है ना मेरा नंबर WhatsApp कर रहा हूं अभी। आपको आपके WhatsApp पे हाय आ गया रहेगा देखो, श्रेय जी। ये मेरा ऑफिशियल नंबर है। अभी फिलहाल आपको सिस्टम के नंबर से फोन कर रहा हूं मैं।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 41,
      "speaker": "customer",
      "start_s": 36.2,
      "end_s": 36.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 42,
      "speaker": "agent",
      "start_s": 36.8,
      "end_s": 43.8,
      "text_en": "So you tell me the sizes and this, as per three tons each. I will immediately give you a quote on this and try to close the quote you receive today itself because the prices are valid only for a day. The price is valid for only one day.",
      "text_native": "तो मेरेको साइजेस और ये बता दो आप, तीन-तीन टन के हिसाब से। मैं आपको इमीडिएटली इसके ऊपर कोट दे दूंगा और कोशिश करना कि जो कोट मिलेगा आपको, उसको आज के आज ही क्लोज करना है because the prices are valid only for a day. एक दिन के लिए ही प्राइस वैलिड रहता है।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 43,
      "speaker": "customer",
      "start_s": 44.2,
      "end_s": 47.8,
      "text_en": "Okay. And if I have any other requirement, I can WhatsApp the requirement on your WhatsApp number, right?",
      "text_native": "अच्छा। और मेरेको कोई दूसरी रिक्वायरमेंट रही तो आपका WhatsApp नंबर पे मैं रिक्वायरमेंट WhatsApp कर सकता हूं ना?"
    },
    {
      "ucid": "21112178911570711",
      "idx": 44,
      "speaker": "agent",
      "start_s": 47.8,
      "end_s": 49.6,
      "text_en": "Absolutely, you can absolutely do it. You can absolutely do it.",
      "text_native": "बिल्कुल, बिल्कुल कर सकते हो। बिल्कुल कर सकते हो।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 45,
      "speaker": "customer",
      "start_s": 49.8,
      "end_s": 50.2,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 46,
      "speaker": "agent",
      "start_s": 50.2,
      "end_s": 52.0,
      "text_en": "What to do about this now? Are you telling me the sizes, or how to proceed?",
      "text_native": "अभी इसका क्या करना है? ये आप बता रहे हो मुझे साइजेस की कैसा करना है?"
    },
    {
      "ucid": "21112178911570711",
      "idx": 47,
      "speaker": "customer",
      "start_s": 52.5,
      "end_s": 54.0,
      "text_en": "Uh, I wanted to know the price first.",
      "text_native": "अह मेरेको प्राइस जानना था पहले।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 48,
      "speaker": "agent",
      "start_s": 54.3,
      "end_s": 57.2,
      "text_en": "So you write down the sizes and send them to me, as per three tons each. What is the GSM? 80 GSM regular spangle?",
      "text_native": "तो आप मेरेको साइजेस लिख के भेज दो, तीन-तीन टन के हिसाब से। GSM कितना है? 80 GSM रेगुलर स्पेंगल?"
    },
    {
      "ucid": "21112178911570711",
      "idx": 49,
      "speaker": "customer",
      "start_s": 57.2,
      "end_s": 57.7,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 50,
      "speaker": "agent",
      "start_s": 58.1,
      "end_s": 59.8,
      "text_en": "Okay, 80 GSM regular spangle. Fine. Tell me the sizes.",
      "text_native": "Okay, 80 GSM रेगुलर स्पेंगल। फाइन। मेरेको साइजेस बताओ।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 51,
      "speaker": "customer",
      "start_s": 59.8,
      "end_s": 1.0,
      "text_en": "You need GI only, right?",
      "text_native": "GI ही चाहिए ना?"
    },
    {
      "ucid": "21112178911570711",
      "idx": 52,
      "speaker": "agent",
      "start_s": 1.0,
      "end_s": 2.9,
      "text_en": "Yes, I will give GI only. And where will your delivery be?",
      "text_native": "हां, GI ही दूंगा मैं। और डिलीवरी कहां पे रहेगी आपकी?"
    },
    {
      "ucid": "21112178911570711",
      "idx": 53,
      "speaker": "customer",
      "start_s": 3.2,
      "end_s": 4.2,
      "text_en": "Dudheshwar, in Ahmedabad.",
      "text_native": "दुधेश्वर, अहमदाबाद में।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 54,
      "speaker": "agent",
      "start_s": 4.5,
      "end_s": 9.2,
      "text_en": "One minute, I am checking. The delivery address you have given, that is for Dudheshwar Road, opposite Government Press, Ahmedabad, correct?",
      "text_native": "एक मिनट मैं चेक कर रहा हूं। आपने जो डिलीवरी एड्रेस दिया हुआ है, that is for दुधेश्वर रोड, ऑपोजिट गवर्नमेंट प्रेस, अहमदाबाद, बराबर?"
    },
    {
      "ucid": "21112178911570711",
      "idx": 55,
      "speaker": "customer",
      "start_s": 9.5,
      "end_s": 9.8,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 56,
      "speaker": "agent",
      "start_s": 10.0,
      "end_s": 11.2,
      "text_en": "380004 is your pin code.",
      "text_native": "380004 पिन कोड है आपका।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 57,
      "speaker": "customer",
      "start_s": 11.5,
      "end_s": 11.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 58,
      "speaker": "agent",
      "start_s": 12.1,
      "end_s": 15.0,
      "text_en": "Okay. You write down the sizes and send them to me on WhatsApp, as per three tons each, I will give you the price, okay?",
      "text_native": "Okay. आप मेरेको WhatsApp पे साइजेस लिख के भेजो, तीन-तीन टन के हिसाब से, मैं आपको प्राइस दे देता हूं, okay?"
    },
    {
      "ucid": "21112178911570711",
      "idx": 59,
      "speaker": "customer",
      "start_s": 15.3,
      "end_s": 15.6,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178911570711",
      "idx": 60,
      "speaker": "agent",
      "start_s": 15.9,
      "end_s": 17.0,
      "text_en": "Okay, Mr. Shrey. Thank you so much.",
      "text_native": "ठीक है श्रेय जी। थैंक यू सो मच।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178911570711",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "आपने हमारे वेबसाइट पे रजिस्ट्रेशन किया था सर, आपकी स्टील रिक्वायरमेंट को लेके फॉलोअप कॉल है।",
      "comment": "The agent correctly opened the call by referencing the customer's website registration."
    },
    {
      "ucid": "21112178911570711",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "full",
      "earned": 3.0,
      "questions_hit": 5,
      "evidence": "it's for CR2 sheet... GI शीट चाहिए... quantity you have put is 0.3 tons... So when do we have to finalize this?... 0.6, 1250 by 2500?... The delivery address you have given, that is for दुधेश्वर रोड... 380004 पिन कोड है आपका।",
      "comment": "The agent successfully revalidated all 5 required fields: product (CR then GI), quantity, timeline, dimensions, and delivery location."
    },
    {
      "ucid": "21112178911570711",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 2,
      "evidence": "आपका ये ट्रेडिंग फर्म है क्या सर?... So are you okay with the payment terms? 100% advance?",
      "comment": "The agent asked about the business type (manufacturing/trading) and confirmed payment terms, but did not ask about monthly tonnage, current brands, or share of wallet."
    },
    {
      "ucid": "21112178911570711",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a price despite the customer asking multiple times, instead deflecting the request to an offline WhatsApp exchange."
    },
    {
      "ucid": "21112178911570711",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "GI शीट चाहिए। कितनी क्वांटिटी थी आपकी?",
      "comment": "The agent correctly pivoted to the customer's actual requirement (GI sheet) and did not waste time pitching other products."
    }
  ],
  "objections": [
    {
      "ucid": "21112178911570711",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "चलो उसका कोई दिक्कत नहीं है पर रेट वगेरा मेरेको मालूम पड़ता तो मैं आगे कुछ सोच सकता था ना।",
      "response": "तो आप मेरेको साइजेस लिख के भेज दो, तीन-तीन टन के हिसाब से। मैं आपको इमीडिएटली इसके ऊपर कोट दे दूंगा..."
    }
  ],
  "missed_steps": [
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}