{
  "ucid": "21112178911546471",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 14:01:04",
  "end_time": "2026-09-11 14:01:53",
  "duration_sec": 49,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA8d8c38cc8cf28364b8ca31d129105d0b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 217,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178911546471__DIA8d8c38cc8cf28364b8ca31d129105d0b.mp3",
  "audio_bytes": 104328,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 34.776,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Yes.   (Ha.)\n[2s] AGENT: P K Bhai Engineering?\n[4s] CUSTOMER: Yes.\n[4s] AGENT: Sir, calling from JSW One MSME.\n[7s] CUSTOMER: Sir, my order quantity is a mistake.   (Sir, I order quantity is mistake.)\n[10s] AGENT: So what is the quantity you require?\n[13s] CUSTOMER: One MT.\n[14s] AGENT: Okay, no sir, actually that we can't serve.\n[17s] CUSTOMER: Okay.\n[18s] AGENT: Yeah, thank you.\n[19s] CUSTOMER: Yeah.",
  "language": "English",
  "languages": "[\"English\", \"Hindi\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise (a baby crying) on the customer's side throughout the call.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "You correctly identified that the 1 MT requirement was below our MOQ and ended the call efficiently; this was the right action for this lead.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted the customer regarding a platform submission. The customer immediately clarified their requirement was only 1 MT, which was a mistake in the submission. The agent correctly identified this was below the minimum order quantity and professionally ended the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"P K Bhai Engineering?\", \"comment\": \"The agent confirmed the company name, implicitly acknowledging the platform submission.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"So what is the quantity you require?\", \"comment\": \"The agent only asked about quantity before the call ended due to an MOQ mismatch; other fields were not validated.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended due to the MOQ issue before any discovery questions could be asked.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The lead was correctly disqualified for low quantity, so no price or timeline was offered.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay, no sir, actually that we can't serve.\", \"comment\": \"The agent correctly ended the call after disqualifying the lead, without any unnecessary pitching.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You correctly identified that the 1 MT requirement was below our MOQ and ended the call efficiently; this was the right action for this lead.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted the customer regarding a platform submission. The customer immediately clarified their requirement was only 1 MT, which was a mistake in the submission. The agent correctly identified this was below the minimum order quantity and professionally ended the call.\"}",
  "error": null,
  "latency_ms": 47977,
  "input_tokens": 2791,
  "output_tokens": 613,
  "created_at": "2026-09-25 11:00:19",
  "sentiment": "neutral",
  "sentiment_score": 0.1,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.571,
  "agent_talk_sec": 7.6,
  "customer_talk_sec": 5.7,
  "dead_air_sec": 35.7,
  "longest_monologue_sec": 2.0,
  "agent_wpm": 228.9,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 7,
  "discovery_qs": 2,
  "words_agent": 29,
  "words_customer": 14,
  "monologue_heavy": 0,
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    {
      "ucid": "21112178911546471",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
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      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178911546471",
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      "text_en": "Hello.",
      "text_native": "Hello."
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    {
      "ucid": "21112178911546471",
      "idx": 2,
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      "start_s": 1.54,
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      "text_en": "Yes.",
      "text_native": "Ha."
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      "ucid": "21112178911546471",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.0,
      "end_s": 3.24,
      "text_en": "P K Bhai Engineering?",
      "text_native": "P K Bhai Engineering?"
    },
    {
      "ucid": "21112178911546471",
      "idx": 4,
      "speaker": "customer",
      "start_s": 3.54,
      "end_s": 3.86,
      "text_en": "Yes.",
      "text_native": "Yes."
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    {
      "ucid": "21112178911546471",
      "idx": 5,
      "speaker": "agent",
      "start_s": 4.24,
      "end_s": 5.86,
      "text_en": "Sir, calling from JSW One MSME.",
      "text_native": "Sir, calling from JSW One MSME."
    },
    {
      "ucid": "21112178911546471",
      "idx": 6,
      "speaker": "customer",
      "start_s": 6.8,
      "end_s": 9.5,
      "text_en": "Sir, my order quantity is a mistake.",
      "text_native": "Sir, I order quantity is mistake."
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    {
      "ucid": "21112178911546471",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.2,
      "end_s": 11.84,
      "text_en": "So what is the quantity you require?",
      "text_native": "So what is the quantity you require?"
    },
    {
      "ucid": "21112178911546471",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.8,
      "end_s": 13.8,
      "text_en": "One MT.",
      "text_native": "One MT."
    },
    {
      "ucid": "21112178911546471",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.2,
      "end_s": 16.2,
      "text_en": "Okay, no sir, actually that we can't serve.",
      "text_native": "Okay, no sir, actually that we can't serve."
    },
    {
      "ucid": "21112178911546471",
      "idx": 10,
      "speaker": "customer",
      "start_s": 16.8,
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      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178911546471",
      "idx": 11,
      "speaker": "agent",
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      "text_en": "Yeah, thank you.",
      "text_native": "Yeah, thank you."
    },
    {
      "ucid": "21112178911546471",
      "idx": 12,
      "speaker": "customer",
      "start_s": 18.8,
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      "text_en": "Yeah.",
      "text_native": "Yeah."
    }
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    {
      "ucid": "21112178911546471",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "P K Bhai Engineering?",
      "comment": "The agent confirmed the company name, implicitly acknowledging the platform submission."
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    {
      "ucid": "21112178911546471",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "So what is the quantity you require?",
      "comment": "The agent only asked about quantity before the call ended due to an MOQ mismatch; other fields were not validated."
    },
    {
      "ucid": "21112178911546471",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended due to the MOQ issue before any discovery questions could be asked."
    },
    {
      "ucid": "21112178911546471",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The lead was correctly disqualified for low quantity, so no price or timeline was offered."
    },
    {
      "ucid": "21112178911546471",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Okay, no sir, actually that we can't serve.",
      "comment": "The agent correctly ended the call after disqualifying the lead, without any unnecessary pitching."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}