Call 21112178911406011 2026-09-11 · dhruv · 1:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 29 turns, clean transcript (0% inaudible) | Gujarati | 29 | supply_led (campaign_name:medium) |
Audio: clear: There is some background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.15
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions about the customer's business, what they manufacture, their monthly tonnage, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
Agent did not pitch any USPs; the conversation was limited to answering the customer's direct questions about product range and stockyard location.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Sir, I am calling from JSW One, Jindal Steel Works Mumbai.
Qualify
Sir, do you have any requirement right now in HR CR?
Summary
The agent contacted a manufacturing lead who confirmed an immediate requirement for a 20-ton vehicle of HR coils in 8, 10, and 12mm thickness. The agent skipped the hook and discovery but successfully captured the requirement details. The call ended with the agent committing to call back with a delivered price to Botad within 30 minutes.
Coaching
You successfully captured a live requirement, but you missed the critical discovery step. Before quoting, ask what the customer manufactures and their monthly usage to better understand their business and build a stronger relationship.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, I am calling from JSW One, Jindal Steel Works Mumbai. Agent greeted, identified JSW One and used the customer's name; the customer immediately engaged, providing implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions about the customer's business, what they manufacture, their monthly tonnage, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs; the conversation was limited to answering the customer's direct questions about product range and stockyard location. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, do you have any requirement right now in HR CR? Agent successfully asked for and identified a current requirement, capturing thickness (8, 10, 12mm), width (1500), and quantity (20 tons). |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Can you give me half an hour's time? I will fetch the exact pricing up to delivered... and accordingly, I will call and inform you, sir. Agent set a clear and committed next step to provide a quote with a specific turnaround time of 30 minutes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.719 | 33.2s | 13.0s | 72.8s | 8.6s | 341.6 | 0 | 16 | 13 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Hello, I am calling from the JSW One platform
નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું
customer
2.5s
Hello
હાલો
agent
3.2s
Hello
હાલો
customer
4.3s
Yes
હા
agent
5.1s
K K P sir?
કે કે પી સાહેબ?
customer
6.2s
Yes
હા
agent
6.8s
Sir, I am calling from JSW One, Jindal Steel Works Mumbai.
સાહેબ જી JSW One થી વાત કરું છું, જિંદાલ સ્ટીલ વર્ક્સ મુંબઈ.
customer
9.3s
Yes, tell me
બોલો ને
agent
10.0s
Sir, do you have any requirement right now in HR CR?
માલિક, કઈ છે રિક્વાયરમેન્ટ અત્યારે HR CR માં?
customer
12.6s
In HR, what sizes do we get?
HR માં આપણે સાઈઝ કઈ આવે?
agent
14.4s
In HR, sir, I have everything from 1.6 to what we call 100 mm, sir.
HR માં તમને સાહેબ મારા પાસે 1.6 થી લઈને શું કહેવાય આપણે 100 mm સુધી બધું મળી જાય સાહેબ.
agent
18.9s
In JSW, it will come up to 20 mm. Above that, it's either SAIL or AM/NS.
JSW માં 20 mm સુધી આવશે. એના ઉપર પછી સેલ કા તો એમેનેસ.
customer
22.2s
Okay, and where is our godown in Ahmedabad, at which location?
ઓકે અને આપણે ક્યાં ગોડાઉન અમદાવાદ છે કઈ જગ્યાએ છે?
agent
24.7s
Ahmedabad, it's in Ahmedabad. We have this Rameshwar Cutter, right?
અમદાવાદ, અમદાવાદ છે. આપણે આ રામેશ્વર કટર છે ને?
customer
27.0s
Yes
હા
agent
27.5s
Our stockyard is right next to it, and we get the processing done at Rameshwar Cutter, sir.
એના બાજુમાં જ આપણું સ્ટોક યાર્ડ છે અને રામેશ્વર કટર પર આપણે પ્રોસેસિંગ કરાવીએ સાહેબ.
customer
30.2s
Yes, I've seen it, I've seen it.
હા જોયું જોયું.
agent
31.0s
According to that.
એ પ્રમાણે.
customer
31.8s
Understand, right now I need 8, 10, and 12.
મારે સમજો ને અત્યારે 8, 10 અને 12 જોતી છે.
agent
33.8s
8, 10, 12. You'll get it, sir.
8, 10, 12. મળી જાય ને સાહેબ.
customer
35.3s
Yes.
હા.
agent
35.8s
What will be the rate?
શું રેટ પડશે?
customer
36.8s
No, but 15 to 20, I will get a 20-ton vehicle filled by combining all the pieces.
ના, પણ 15 થી 20, 20 ટનની ગાડી ભરાવીશ બધા નંગ ભેગા કરીને.
agent
39.8s
By getting it done in good sizes, right?
સરસ સાઈઝમાં કરાવીને ને?
agent
41.3s
And the length, what length will be needed, sir? The length?
અને લેન્થ, લેન્થ કેટલી લાગશે સાહેબ? લંબાઈ?
customer
43.3s
The length for us is running 1500 6300.
લંબાઈ તો આપણે રનિંગ 1500 6300.
agent
45.2s
1500 by 6300. Okay. Can you give me half an hour's time? I will fetch the exact pricing up to delivered, delivered to Botad, and accordingly, I will call and inform you, sir. In the meantime, I will send you a WhatsApp from my personal number. So if there's anything, you can contact me on that, sir.
1500 by 6300. ઠીક છે. મને તમે અડધો કલાકનો ટાઈમ આપશો? હું એકવાર પ્રાઈઝિંગ એક્ઝેક્ટ ફેચ કરી લઉં ડિલિવર્ડ સુધીનો બોટાદ સુધીનો ડિલિવર્ડ અને એ પ્રમાણે તમને કોલ કરીને જણાવી દઉં સાહેબ. મીન ટાઈમ મારા પર્સનલ નંબરથી WhatsApp નાખી દઉં તમને. તો કાંઈ પણ હોય તો તમે એના ઉપર કોન્ટેક્ટ કરી શકો માલિક.
customer
54.0s
Yes, yes.
હા, હા.
agent
54.8s
Yes sir.
હા સાહેબ.