{
  "ucid": "21112178911406011",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 13:37:40",
  "end_time": "2026-09-11 13:39:39",
  "duration_sec": 119,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5e6da541c56885e13da4f602e84e8690.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 219,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178911406011__DIA5e6da541c56885e13da4f602e84e8690.mp3",
  "audio_bytes": 285120,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 95.04,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] AGENT: Hello, I am calling from the JSW One platform   (નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું)\n[2s] CUSTOMER: Hello   (હાલો)\n[3s] AGENT: Hello   (હાલો)\n[4s] CUSTOMER: Yes   (હા)\n[5s] AGENT: K K P sir?   (કે કે પી સાહેબ?)\n[6s] CUSTOMER: Yes   (હા)\n[7s] AGENT: Sir, I am calling from JSW One, Jindal Steel Works Mumbai.   (સાહેબ જી JSW One થી વાત કરું છું, જિંદાલ સ્ટીલ વર્ક્સ મુંબઈ.)\n[9s] CUSTOMER: Yes, tell me   (બોલો ને)\n[10s] AGENT: Sir, do you have any requirement right now in HR CR?   (માલિક, કઈ છે રિક્વાયરમેન્ટ અત્યારે HR CR માં?)\n[13s] CUSTOMER: In HR, what sizes do we get?   (HR માં આપણે સાઈઝ કઈ આવે?)\n[14s] AGENT: In HR, sir, I have everything from 1.6 to what we call 100 mm, sir.   (HR માં તમને સાહેબ મારા પાસે 1.6 થી લઈને શું કહેવાય આપણે 100 mm સુધી બધું મળી જાય સાહેબ.)\n[19s] AGENT: In JSW, it will come up to 20 mm. Above that, it's either SAIL or AM/NS.   (JSW માં 20 mm સુધી આવશે. એના ઉપર પછી સેલ કા તો એમેનેસ.)\n[22s] CUSTOMER: Okay, and where is our godown in Ahmedabad, at which location?   (ઓકે અને આપણે ક્યાં ગોડાઉન અમદાવાદ છે કઈ જગ્યાએ છે?)\n[25s] AGENT: Ahmedabad, it's in Ahmedabad. We have this Rameshwar Cutter, right?   (અમદાવાદ, અમદાવાદ છે. આપણે આ રામેશ્વર કટર છે ને?)\n[27s] CUSTOMER: Yes   (હા)\n[28s] AGENT: Our stockyard is right next to it, and we get the processing done at Rameshwar Cutter, sir.   (એના બાજુમાં જ આપણું સ્ટોક યાર્ડ છે અને રામેશ્વર કટર પર આપણે પ્રોસેસિંગ કરાવીએ સાહેબ.)\n[30s] CUSTOMER: Yes, I've seen it, I've seen it.   (હા જોયું જોયું.)\n[31s] AGENT: According to that.   (એ પ્રમાણે.)\n[32s] CUSTOMER: Understand, right now I need 8, 10, and 12.   (મારે સમજો ને અત્યારે 8, 10 અને 12 જોતી છે.)\n[34s] AGENT: 8, 10, 12. You'll get it, sir.   (8, 10, 12. મળી જાય ને સાહેબ.)\n[35s] CUSTOMER: Yes.   (હા.)\n[36s] AGENT: What will be the rate?   (શું રેટ પડશે?)\n[37s] CUSTOMER: No, but 15 to 20, I will get a 20-ton vehicle filled by combining all the pieces.   (ના, પણ 15 થી 20, 20 ટનની ગાડી ભરાવીશ બધા નંગ ભેગા કરીને.)\n[40s] AGENT: By getting it done in good sizes, right?   (સરસ સાઈઝમાં કરાવીને ને?)\n[41s] AGENT: And the length, what length will be needed, sir? The length?   (અને લેન્થ, લેન્થ કેટલી લાગશે સાહેબ? લંબાઈ?)\n[43s] CUSTOMER: The length for us is running 1500 6300.   (લંબાઈ તો આપણે રનિંગ 1500 6300.)\n[45s] AGENT: 1500 by 6300. Okay. Can you give me half an hour's time? I will fetch the exact pricing up to delivered, delivered to Botad, and accordingly, I will call and inform you, sir. In the meantime, I will send you a WhatsApp from my personal number. So if there's anything, you can contact me on that, sir.   (1500 by 6300. ઠીક છે. મને તમે અડધો કલાકનો ટાઈમ આપશો? હું એકવાર પ્રાઈઝિંગ એક્ઝેક્ટ ફેચ કરી લઉં ડિલિવર્ડ સુધીનો બોટાદ સુધીનો ડિલિવર્ડ અને એ પ્રમાણે તમને કોલ કરીને જણાવી દઉં સાહેબ. મીન ટાઈમ મારા પર્સનલ નંબરથી WhatsApp નાખી દઉં તમને. તો કાંઈ પણ હોય તો તમે એના ઉપર કોન્ટેક્ટ કરી શકો માલિક.)\n[54s] CUSTOMER: Yes, yes.   (હા, હા.)\n[55s] AGENT: Yes sir.   (હા સાહેબ.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 29,
  "connected": 1,
  "audio_notes": "clear: There is some background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "29 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You successfully captured a live requirement, but you missed the critical discovery step. Before quoting, ask what the customer manufactures and their monthly usage to better understand their business and build a stronger relationship.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturing lead who confirmed an immediate requirement for a 20-ton vehicle of HR coils in 8, 10, and 12mm thickness. The agent skipped the hook and discovery but successfully captured the requirement details. The call ended with the agent committing to call back with a delivered price to Botad within 30 minutes.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, I am calling from JSW One, Jindal Steel Works Mumbai.\", \"comment\": \"Agent greeted, identified JSW One and used the customer's name; the customer immediately engaged, providing implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked zero discovery questions about the customer's business, what they manufacture, their monthly tonnage, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any USPs; the conversation was limited to answering the customer's direct questions about product range and stockyard location.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement right now in HR CR?\", \"comment\": \"Agent successfully asked for and identified a current requirement, capturing thickness (8, 10, 12mm), width (1500), and quantity (20 tons).\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Can you give me half an hour's time? I will fetch the exact pricing up to delivered... and accordingly, I will call and inform you, sir.\", \"comment\": \"Agent set a clear and committed next step to provide a quote with a specific turnaround time of 30 minutes.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You successfully captured a live requirement, but you missed the critical discovery step. Before quoting, ask what the customer manufactures and their monthly usage to better understand their business and build a stronger relationship.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a manufacturing lead who confirmed an immediate requirement for a 20-ton vehicle of HR coils in 8, 10, and 12mm thickness. The agent skipped the hook and discovery but successfully captured the requirement details. The call ended with the agent committing to call back with a delivered price to Botad within 30 minutes.\"}",
  "error": null,
  "latency_ms": 38802,
  "input_tokens": 3722,
  "output_tokens": 804,
  "created_at": "2026-09-25 11:00:22",
  "sentiment": "negative",
  "sentiment_score": -0.155,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.719,
  "agent_talk_sec": 33.2,
  "customer_talk_sec": 13.0,
  "dead_air_sec": 72.8,
  "longest_monologue_sec": 8.6,
  "agent_wpm": 341.6,
  "interruptions": 0,
  "agent_turns": 16,
  "customer_turns": 13,
  "discovery_qs": 8,
  "words_agent": 189,
  "words_customer": 70,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178911406011",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.0,
      "end_s": 1.8,
      "text_en": "Hello, I am calling from the JSW One platform",
      "text_native": "નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું"
    },
    {
      "ucid": "21112178911406011",
      "idx": 1,
      "speaker": "customer",
      "start_s": 2.5,
      "end_s": 2.9,
      "text_en": "Hello",
      "text_native": "હાલો"
    },
    {
      "ucid": "21112178911406011",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.2,
      "end_s": 3.6,
      "text_en": "Hello",
      "text_native": "હાલો"
    },
    {
      "ucid": "21112178911406011",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.3,
      "end_s": 4.6,
      "text_en": "Yes",
      "text_native": "હા"
    },
    {
      "ucid": "21112178911406011",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.1,
      "end_s": 5.8,
      "text_en": "K K P sir?",
      "text_native": "કે કે પી સાહેબ?"
    },
    {
      "ucid": "21112178911406011",
      "idx": 5,
      "speaker": "customer",
      "start_s": 6.2,
      "end_s": 6.5,
      "text_en": "Yes",
      "text_native": "હા"
    },
    {
      "ucid": "21112178911406011",
      "idx": 6,
      "speaker": "agent",
      "start_s": 6.8,
      "end_s": 9.2,
      "text_en": "Sir, I am calling from JSW One, Jindal Steel Works Mumbai.",
      "text_native": "સાહેબ જી JSW One થી વાત કરું છું, જિંદાલ સ્ટીલ વર્ક્સ મુંબઈ."
    },
    {
      "ucid": "21112178911406011",
      "idx": 7,
      "speaker": "customer",
      "start_s": 9.3,
      "end_s": 9.8,
      "text_en": "Yes, tell me",
      "text_native": "બોલો ને"
    },
    {
      "ucid": "21112178911406011",
      "idx": 8,
      "speaker": "agent",
      "start_s": 10.0,
      "end_s": 12.0,
      "text_en": "Sir, do you have any requirement right now in HR CR?",
      "text_native": "માલિક, કઈ છે રિક્વાયરમેન્ટ અત્યારે HR CR માં?"
    },
    {
      "ucid": "21112178911406011",
      "idx": 9,
      "speaker": "customer",
      "start_s": 12.6,
      "end_s": 14.0,
      "text_en": "In HR, what sizes do we get?",
      "text_native": "HR માં આપણે સાઈઝ કઈ આવે?"
    },
    {
      "ucid": "21112178911406011",
      "idx": 10,
      "speaker": "agent",
      "start_s": 14.4,
      "end_s": 18.5,
      "text_en": "In HR, sir, I have everything from 1.6 to what we call 100 mm, sir.",
      "text_native": "HR માં તમને સાહેબ મારા પાસે 1.6 થી લઈને શું કહેવાય આપણે 100 mm સુધી બધું મળી જાય સાહેબ."
    },
    {
      "ucid": "21112178911406011",
      "idx": 11,
      "speaker": "agent",
      "start_s": 18.9,
      "end_s": 21.8,
      "text_en": "In JSW, it will come up to 20 mm. Above that, it's either SAIL or AM/NS.",
      "text_native": "JSW માં 20 mm સુધી આવશે. એના ઉપર પછી સેલ કા તો એમેનેસ."
    },
    {
      "ucid": "21112178911406011",
      "idx": 12,
      "speaker": "customer",
      "start_s": 22.2,
      "end_s": 24.5,
      "text_en": "Okay, and where is our godown in Ahmedabad, at which location?",
      "text_native": "ઓકે અને આપણે ક્યાં ગોડાઉન અમદાવાદ છે કઈ જગ્યાએ છે?"
    },
    {
      "ucid": "21112178911406011",
      "idx": 13,
      "speaker": "agent",
      "start_s": 24.7,
      "end_s": 26.8,
      "text_en": "Ahmedabad, it's in Ahmedabad. We have this Rameshwar Cutter, right?",
      "text_native": "અમદાવાદ, અમદાવાદ છે. આપણે આ રામેશ્વર કટર છે ને?"
    },
    {
      "ucid": "21112178911406011",
      "idx": 14,
      "speaker": "customer",
      "start_s": 27.0,
      "end_s": 27.3,
      "text_en": "Yes",
      "text_native": "હા"
    },
    {
      "ucid": "21112178911406011",
      "idx": 15,
      "speaker": "agent",
      "start_s": 27.5,
      "end_s": 30.2,
      "text_en": "Our stockyard is right next to it, and we get the processing done at Rameshwar Cutter, sir.",
      "text_native": "એના બાજુમાં જ આપણું સ્ટોક યાર્ડ છે અને રામેશ્વર કટર પર આપણે પ્રોસેસિંગ કરાવીએ સાહેબ."
    },
    {
      "ucid": "21112178911406011",
      "idx": 16,
      "speaker": "customer",
      "start_s": 30.2,
      "end_s": 30.8,
      "text_en": "Yes, I've seen it, I've seen it.",
      "text_native": "હા જોયું જોયું."
    },
    {
      "ucid": "21112178911406011",
      "idx": 17,
      "speaker": "agent",
      "start_s": 31.0,
      "end_s": 31.4,
      "text_en": "According to that.",
      "text_native": "એ પ્રમાણે."
    },
    {
      "ucid": "21112178911406011",
      "idx": 18,
      "speaker": "customer",
      "start_s": 31.8,
      "end_s": 33.5,
      "text_en": "Understand, right now I need 8, 10, and 12.",
      "text_native": "મારે સમજો ને અત્યારે 8, 10 અને 12 જોતી છે."
    },
    {
      "ucid": "21112178911406011",
      "idx": 19,
      "speaker": "agent",
      "start_s": 33.8,
      "end_s": 35.0,
      "text_en": "8, 10, 12. You'll get it, sir.",
      "text_native": "8, 10, 12. મળી જાય ને સાહેબ."
    },
    {
      "ucid": "21112178911406011",
      "idx": 20,
      "speaker": "customer",
      "start_s": 35.3,
      "end_s": 35.6,
      "text_en": "Yes.",
      "text_native": "હા."
    },
    {
      "ucid": "21112178911406011",
      "idx": 21,
      "speaker": "agent",
      "start_s": 35.8,
      "end_s": 36.5,
      "text_en": "What will be the rate?",
      "text_native": "શું રેટ પડશે?"
    },
    {
      "ucid": "21112178911406011",
      "idx": 22,
      "speaker": "customer",
      "start_s": 36.8,
      "end_s": 39.5,
      "text_en": "No, but 15 to 20, I will get a 20-ton vehicle filled by combining all the pieces.",
      "text_native": "ના, પણ 15 થી 20, 20 ટનની ગાડી ભરાવીશ બધા નંગ ભેગા કરીને."
    },
    {
      "ucid": "21112178911406011",
      "idx": 23,
      "speaker": "agent",
      "start_s": 39.8,
      "end_s": 40.8,
      "text_en": "By getting it done in good sizes, right?",
      "text_native": "સરસ સાઈઝમાં કરાવીને ને?"
    },
    {
      "ucid": "21112178911406011",
      "idx": 24,
      "speaker": "agent",
      "start_s": 41.3,
      "end_s": 43.0,
      "text_en": "And the length, what length will be needed, sir? The length?",
      "text_native": "અને લેન્થ, લેન્થ કેટલી લાગશે સાહેબ? લંબાઈ?"
    },
    {
      "ucid": "21112178911406011",
      "idx": 25,
      "speaker": "customer",
      "start_s": 43.3,
      "end_s": 45.0,
      "text_en": "The length for us is running 1500 6300.",
      "text_native": "લંબાઈ તો આપણે રનિંગ 1500 6300."
    },
    {
      "ucid": "21112178911406011",
      "idx": 26,
      "speaker": "agent",
      "start_s": 45.2,
      "end_s": 53.8,
      "text_en": "1500 by 6300. Okay. Can you give me half an hour's time? I will fetch the exact pricing up to delivered, delivered to Botad, and accordingly, I will call and inform you, sir. In the meantime, I will send you a WhatsApp from my personal number. So if there's anything, you can contact me on that, sir.",
      "text_native": "1500 by 6300. ઠીક છે. મને તમે અડધો કલાકનો ટાઈમ આપશો? હું એકવાર પ્રાઈઝિંગ એક્ઝેક્ટ ફેચ કરી લઉં ડિલિવર્ડ સુધીનો બોટાદ સુધીનો ડિલિવર્ડ અને એ પ્રમાણે તમને કોલ કરીને જણાવી દઉં સાહેબ. મીન ટાઈમ મારા પર્સનલ નંબરથી WhatsApp નાખી દઉં તમને. તો કાંઈ પણ હોય તો તમે એના ઉપર કોન્ટેક્ટ કરી શકો માલિક."
    },
    {
      "ucid": "21112178911406011",
      "idx": 27,
      "speaker": "customer",
      "start_s": 54.0,
      "end_s": 54.5,
      "text_en": "Yes, yes.",
      "text_native": "હા, હા."
    },
    {
      "ucid": "21112178911406011",
      "idx": 28,
      "speaker": "agent",
      "start_s": 54.8,
      "end_s": 55.3,
      "text_en": "Yes sir.",
      "text_native": "હા સાહેબ."
    }
  ],
  "steps": [
    {
      "ucid": "21112178911406011",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, I am calling from JSW One, Jindal Steel Works Mumbai.",
      "comment": "Agent greeted, identified JSW One and used the customer's name; the customer immediately engaged, providing implicit permission to proceed."
    },
    {
      "ucid": "21112178911406011",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178911406011",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked zero discovery questions about the customer's business, what they manufacture, their monthly tonnage, or current suppliers."
    },
    {
      "ucid": "21112178911406011",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not pitch any USPs; the conversation was limited to answering the customer's direct questions about product range and stockyard location."
    },
    {
      "ucid": "21112178911406011",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement right now in HR CR?",
      "comment": "Agent successfully asked for and identified a current requirement, capturing thickness (8, 10, 12mm), width (1500), and quantity (20 tons)."
    },
    {
      "ucid": "21112178911406011",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Can you give me half an hour's time? I will fetch the exact pricing up to delivered... and accordingly, I will call and inform you, sir.",
      "comment": "Agent set a clear and committed next step to provide a quote with a specific turnaround time of 30 minutes."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}