Call 21112178911159721 2026-09-11 · Abdul Ansari · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.46
confidence high · +0/−6
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak before proceeding.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook or reason for the call, jumping directly to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer shut down the call early.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement for steel, sir?
Summary
The agent contacted a lead from a process equipment manufacturer. After a brief introduction, the agent asked directly for requirements without providing a hook or asking for permission. The customer stated they had no current need, and the agent ended the call without establishing a next step.
Coaching
After introducing yourself, you must ask for permission to speak and then provide a strong reason (the hook) for the customer to listen before asking about their requirements.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak before proceeding. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook or reason for the call, jumping directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer shut down the call early. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for steel, sir? Agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent ended the call with "Thank you" without proposing a next step after the customer stated no current need. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.652 | 9.0s | 4.8s | 35.2s | 2.7s | 253.3 | 0 | 6 | 6 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello?
हॅलो?
agent
1.9s
Hello?
हॅलो?
customer
2.8s
Hello?
हॅलो?
agent
3.4s
Hello? Sir, Abdul speaking from JSW.
हॅलो? सर अब्दुल बात कर रहा हूं JSW से।
customer
5.7s
From where?
कहां से?
agent
6.4s
JSW, I'm calling from JSW. You are speaking from MacTech Process Equipment, right?
JSW, JSW से बात कर रहा हूं। MacTech Process Equipment से बात कर रहे हैं आप ना?
customer
9.2s
Yes.
हां।
agent
9.8s
Is there any requirement?
कुछ requirement है क्या?
customer
11.0s
Hello?
हॅलो?
agent
11.8s
Do you have any requirement for steel, sir?
कुछ requirement है क्या सर steel में आपको?
customer
14.0s
Hello? JSW? No, there is no requirement right now.
हॅलो? JSW? नहीं, अभी कोई requirement नहीं है।
agent
16.6s
Okay sir, okay sir. Thank you.