{
  "ucid": "21112178911159721",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 12:56:37",
  "end_time": "2026-09-11 12:57:26",
  "duration_sec": 49,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7a8a737167abf9ab85888cacc0030936.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 227,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178911159721__DIA7a8a737167abf9ab85888cacc0030936.mp3",
  "audio_bytes": 96984,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 32.328,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello?   (हॅलो?)\n[3s] CUSTOMER: Hello?   (हॅलो?)\n[3s] AGENT: Hello? Sir, Abdul speaking from JSW.   (हॅलो? सर अब्दुल बात कर रहा हूं JSW से।)\n[6s] CUSTOMER: From where?   (कहां से?)\n[6s] AGENT: JSW, I'm calling from JSW. You are speaking from MacTech Process Equipment, right?   (JSW, JSW से बात कर रहा हूं। MacTech Process Equipment से बात कर रहे हैं आप ना?)\n[9s] CUSTOMER: Yes.   (हां।)\n[10s] AGENT: Is there any requirement?   (कुछ requirement है क्या?)\n[11s] CUSTOMER: Hello?   (हॅलो?)\n[12s] AGENT: Do you have any requirement for steel, sir?   (कुछ requirement है क्या सर steel में आपको?)\n[14s] CUSTOMER: Hello? JSW? No, there is no requirement right now.   (हॅलो? JSW? नहीं, अभी कोई requirement नहीं है।)\n[17s] AGENT: Okay sir, okay sir. Thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: Some minor background noise is present but does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "After introducing yourself, you must ask for permission to speak and then provide a strong reason (the hook) for the customer to listen before asking about their requirements.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead from a process equipment manufacturer. After a brief introduction, the agent asked directly for requirements without providing a hook or asking for permission. The customer stated they had no current need, and the agent ended the call without establishing a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak before proceeding.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook or reason for the call, jumping directly to asking for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer shut down the call early.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for steel, sir?\", \"comment\": \"Agent successfully asked if the customer had a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent ended the call with \\\"Thank you\\\" without proposing a next step after the customer stated no current need.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After introducing yourself, you must ask for permission to speak and then provide a strong reason (the hook) for the customer to listen before asking about their requirements.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead from a process equipment manufacturer. After a brief introduction, the agent asked directly for requirements without providing a hook or asking for permission. The customer stated they had no current need, and the agent ended the call without establishing a next step.\"}",
  "error": null,
  "latency_ms": 29492,
  "input_tokens": 2825,
  "output_tokens": 649,
  "created_at": "2026-09-25 11:01:16",
  "sentiment": "negative",
  "sentiment_score": -0.459,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 6,
  "lex_hits": 2,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.652,
  "agent_talk_sec": 9.0,
  "customer_talk_sec": 4.8,
  "dead_air_sec": 35.2,
  "longest_monologue_sec": 2.7,
  "agent_wpm": 253.3,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 5,
  "words_agent": 38,
  "words_customer": 15,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178911159721",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.97,
      "end_s": 1.47,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178911159721",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.9,
      "end_s": 2.3,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178911159721",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.8,
      "end_s": 3.2,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178911159721",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.4,
      "end_s": 5.2,
      "text_en": "Hello? Sir, Abdul speaking from JSW.",
      "text_native": "हॅलो? सर अब्दुल बात कर रहा हूं JSW से।"
    },
    {
      "ucid": "21112178911159721",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.7,
      "end_s": 6.2,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178911159721",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.4,
      "end_s": 9.1,
      "text_en": "JSW, I'm calling from JSW. You are speaking from MacTech Process Equipment, right?",
      "text_native": "JSW, JSW से बात कर रहा हूं। MacTech Process Equipment से बात कर रहे हैं आप ना?"
    },
    {
      "ucid": "21112178911159721",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.2,
      "end_s": 9.6,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178911159721",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.8,
      "end_s": 10.8,
      "text_en": "Is there any requirement?",
      "text_native": "कुछ requirement है क्या?"
    },
    {
      "ucid": "21112178911159721",
      "idx": 8,
      "speaker": "customer",
      "start_s": 11.0,
      "end_s": 11.5,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178911159721",
      "idx": 9,
      "speaker": "agent",
      "start_s": 11.8,
      "end_s": 13.5,
      "text_en": "Do you have any requirement for steel, sir?",
      "text_native": "कुछ requirement है क्या सर steel में आपको?"
    },
    {
      "ucid": "21112178911159721",
      "idx": 10,
      "speaker": "customer",
      "start_s": 14.0,
      "end_s": 16.5,
      "text_en": "Hello? JSW? No, there is no requirement right now.",
      "text_native": "हॅलो? JSW? नहीं, अभी कोई requirement नहीं है।"
    },
    {
      "ucid": "21112178911159721",
      "idx": 11,
      "speaker": "agent",
      "start_s": 16.6,
      "end_s": 18.0,
      "text_en": "Okay sir, okay sir. Thank you.",
      "text_native": "Okay sir, okay sir. Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178911159721",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak before proceeding."
    },
    {
      "ucid": "21112178911159721",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook or reason for the call, jumping directly to asking for requirements."
    },
    {
      "ucid": "21112178911159721",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer shut down the call early."
    },
    {
      "ucid": "21112178911159721",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched."
    },
    {
      "ucid": "21112178911159721",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for steel, sir?",
      "comment": "Agent successfully asked if the customer had a current requirement."
    },
    {
      "ucid": "21112178911159721",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent ended the call with \"Thank you\" without proposing a next step after the customer stated no current need."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}