{
  "ucid": "21112178911148211",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 12:54:42",
  "end_time": "2026-09-11 12:57:22",
  "duration_sec": 160,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "soumya",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA6518fa2775bc8f0e4f8bb494533e91fb.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 229,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178911148211__DIA6518fa2775bc8f0e4f8bb494533e91fb.mp3",
  "audio_bytes": 409536,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 136.512,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[2s] CUSTOMER: Hello?\n[4s] AGENT: Sir, greetings. I am Soumya speaking from the JSW One platform.   (ಸರ್, ನಮಸ್ಕಾರ. ನಾನು ಸೌಮ್ಯ ಅಂತ ಮಾತಾಡ್ತಾ ಇದೀನಿ JSW One ಪ್ಲಾಟ್‌ಫಾರ್ಮ್ ಇಂದ.)\n[7s] CUSTOMER: Greetings, madam.   (ನಮಸ್ತೆ ಮೇಡಂ.)\n[8s] AGENT: Greetings. So, you are speaking from Techno Storage Solutions, right? Kumar?   (ನಮಸ್ಕಾರ. ಸೋ, ನೀವು ಟೆಕ್ನೋ ಸ್ಟೋರೇಜ್ ಸೊಲ್ಯೂಷನ್ಸ್ ಇಂದ ಮಾತಾಡ್ತಾ ಇದ್ದೀರಾ ತಾನೇ ಕುಮಾರ್ ಅಂತ?)\n[13s] CUSTOMER: No madam, Basavaraj from Deccan Devices Private Limited.   (ಇಲ್ಲ ಮೇಡಂ, ಡೆಕ್ಕನ್ ಡಿವೈಸಸ್ ಪ್ರೈವೇಟ್ ಲಿಮಿಟೆಡ್ ಇಂದ ಬಸವರಾಜ್.)\n[16s] AGENT: Oh, okay, sorry. It was showing wrong details here. No problem. Sir, have you placed an enquiry for HR, CR material on our platforms?   (ಓ, ಓಕೆ, ಸಾರೀ. ಇಲ್ಲಿ ರಾಂಗ್ ಡೀಟೇಲ್ಸ್ ತೋರಿಸ್ತಾ ಇತ್ತು. ಪರವಾಗಿಲ್ಲ. ಸರ್, ನೀವು HR, CR ಮೆಟೀರಿಯಲ್ ಗೋಸ್ಕರ ಎನ್ಕ್ವೈರಿ ಹಾಕಿದ್ದೀರಾ ನಮ್ಮ ಪ್ಲಾಟ್‌ಫಾರ್ಮ್ಸ್ ಮೇಲೆ?)\n[22s] CUSTOMER: No madam, we haven't placed any enquiry.   (ಇಲ್ಲ ಮೇಡಂ, ನಾವು ಎನ್ಕ್ವೈರಿ ಏನು ಹಾಕಿಲ್ಲ.)\n[24s] AGENT: Yes.   (ಹಾ.)\n[24s] CUSTOMER: We used to take it directly first, now we are taking it through a contact, through a dealer.   (ನಾವು ಫಸ್ಟ್ ಡೈರೆಕ್ಟ್ ತಗೊಳ್ತಿದ್ವಿ, ಈಗ ಕಾಂಟ್ಯಾಕ್ಟ್ ಮುಖಾಂತರ ತಗೊಳ್ತಾ ಇದ್ದೀವಿ, ಡೀಲರ್ ಮುಖಾಂತರ.)\n[28s] AGENT: You are taking it through a dealer?   (ಡೀಲರ್ ಮುಖಾಂತರ ತಗೊಳ್ತಾ ಇದ್ದೀರಾ?)\n[30s] AGENT: How much... I mean, what is the end use, sir, what is the functionality? What is the material's end use?   (ಎಷ್ಟು... ಅಂದ್ರೆ ಎಂಡ್ ಯೂಸ್ ಏನಿದೆ ಸರ್, ಏನು ಫಂಕ್ಷನಾಲಿಟಿ ಅಂತ ಅಂದ್ರೆ? ಮೆಟೀರಿಯಲ್ ಎಂಡ್ ಯೂಸ್ ಏನು?)\n[34s] CUSTOMER: We only use HR, we don't use CR.   (ಬರೀ HR ಯೂಸ್ ಮಾಡ್ತೀವಿ, CR ಯೂಸ್ ಮಾಡಲ್ಲ.)\n[36s] AGENT: You only use HR, you don't use CR?   (ಬರೀ HR ಯೂಸ್ ಮಾಡ್ತೀರಾ, CR ಯೂಸ್ ಮಾಡಲ್ಲ?)\n[39s] AGENT: Okay. HR, okay. Sir, I didn't understand what you manufacture.   (ಓಕೆ. HR, ಓಕೆ. ಸರ್, ಅದೇ ಏನು ಮ್ಯಾನುಫ್ಯಾಕ್ಚರ್ ಮಾಡ್ತೀರಾ ಅಂತ ಅರ್ಥ ಆಗ್ಲಿಲ್ಲ.)\n[42s] CUSTOMER: Centring, scaffolding, madam.   (ಸೆಂಟ್ರಿಂಗ್, ಸ್ಕ್ಯಾಫೋಲ್ಡಿಂಗ್ ಮೇಡಂ.)\n[44s] AGENT: Oh, okay. Scaffolding, centring material, okay.   (ಓ, ಓಕೆ. ಸ್ಕ್ಯಾಫೋಲ್ಡಿಂಗ್, ಸೆಂಟ್ರಿಂಗ್ ಮೆಟೀರಿಯಲ್, ಓಕೆ.)\n[46s] AGENT: Understood. What will be the volume, sir, your monthly buying?   (ಗೊತ್ತಾಯ್ತು. ಎಷ್ಟಿರುತ್ತೆ ವಾಲ್ಯೂಮ್ ಸರ್, ಮಂತ್ಲಿ ನಿಮ್ಮದು ಬೈಯಿಂಗ್?)\n[49s] CUSTOMER: Mine will be 20 to 40 tons, madam.   (ನಂದು 20 ಟು 40 ಟನ್ಸ್ ಇರುತ್ತೆ ಮೇಡಂ.)\n[51s] AGENT: It will be 20 to 40 tons.   (20 ಟು 40 ಟನ್ಸ್ ಇರುತ್ತೆ.)\n[53s] CUSTOMER: Sometimes it can be more, later it can be more.   (ಸಮ್‌ಟೈಮ್ಸ್ ಜಾಸ್ತಿ ಏನು ಆಗಬಹುದು, ತರವತ್ತುಮ್ ಜಾಸ್ತಿ ಆಗಬಹುದು.)\n[56s] AGENT: Hm.   (ಹ್ಮ್.)\n[61s] AGENT: Alright. Sir, if you send me the details of your specific material requirement on WhatsApp, I will share the prices. Currently, you are taking it from a dealer, right? If you purchase from us, you can get it for almost one, one to two rupees less than the dealer.   (ಆಲ್ರೈಟ್. ಸರ್, ನನಗೆ ನಿಮ್ಮ ಏನು ಮೆಟೀರಿಯಲ್ ಸ್ಪೆಸಿಫಿಕ್ ರಿಕ್ವೈರ್ಮೆಂಟ್ ಇದೆ ಅಲ್ಲ ಇವಾಗ, ಅದ್ರುದು ಡೀಟೇಲ್ಸ್ ಕಳ್ಸಿದ್ರೆ WhatsApp ಮೇಲೆ, ಪ್ರೈಸಸ್ ಶೇರ್ ಮಾಡ್ತೀನಿ. ಇವಾಗ ಕರೆಂಟ್ಲಿ ನೀವು ಡೀಲರ್ ಹತ್ರ ತಗೊಳ್ತಾ ಇದ್ದೀರಾ ಅಲ್ಲ? ನಮ್ಮ ಕಡೆ ಪರ್ಚೇಸ್ ಮಾಡಿದ್ರೆ ನಿಮಗೆ ಇನ್ನ ಆಲ್ಮೋಸ್ಟ್ ಡೀಲರ್ ಕಿಂತ ಒಂದು ಒನ್, ಒಂದರಿಂದ ಎರಡು ರೂಪಾಯಿ ಕಮ್ಮಿ ಸಿಗಬಹುದು.)\n[70s] CUSTOMER: Okay madam, which is your company, madam? JSW One platform?   (ಓಕೆ ಮೇಡಂ, ನಿಮ್ಮದು ಯಾವುದು ಮೇಡಂ ಕಂಪನಿ ಹೆಸರು? JSW One ಪ್ಲಾಟ್‌ಫಾರ್ಮ್?)\n[73s] AGENT: It's JSW's one. JSW One Platforms Private Limited, ours is an e-commerce group. It's of the JSW group, but an e-commerce business, online.   (JSW ದೆ ಒನ್. JSW One ಪ್ಲಾಟ್‌ಫಾರ್ಮ್ಸ್ ಪ್ರೈವೇಟ್ ಲಿಮಿಟೆಡ್, ಈ-ಕಾಮರ್ಸ್ ಗ್ರೂಪ್ ನಮ್ದು. JSW ಗ್ರೂಪ್ ದೆ, ಬಟ್ ಈ-ಕಾಮರ್ಸ್ ಬಿಸಿನೆಸ್, ಆನ್‌ಲೈನ್.)\n[79s] CUSTOMER: Meaning, instead of taking directly from JSW, we should purchase from JSW One?   (ಅಂದ್ರೆ ನಾವು ಡೈರೆಕ್ಟ್ JSW ತಗೊಳೋ ಬದಲು JSW One ಇಂದ ತಗೋಬೇಕು ಅಂತ ಪರ್ಚೇಸ್?)\n[82s] AGENT: Correct, correct, correct.   (ಕರೆಕ್ಟ್, ಕರೆಕ್ಟ್, ಕರೆಕ್ಟ್.)\n[83s] CUSTOMER: Okay, okay. Your name, madam?   (ಓಕೆ, ಓಕೆ. ತಮ್ಮ ಹೆಸರು ಮೇಡಂ?)\n[85s] AGENT: Soumya Arbnalli.   (ಸೌಮ್ಯ ಅರ್ಬನಳ್ಳಿ ಅಂತ.)\n[87s] CUSTOMER: Madam, please send the details, I will send the enquiry.   (ಮೇಡಂ, ಒಂದು ಡೀಟೇಲ್ಸ್ ಕಳ್ಸ್ಕೊಡಿ, ನಾನು ಎನ್ಕ್ವೈರಿ ಕಳಿಸ್ತೀನಿ.)\n[89s] AGENT: Okay sir, alright.   (ಆಯ್ತು ಸರ್, ಸರಿ.)\n[90s] CUSTOMER: Okay, okay madam.   (ಓಕೆ, ಓಕೆ ಮೇಡಂ.)\n[91s] AGENT: Done. Thank you, sir.   (ಡನ್. ಥ್ಯಾಂಕ್ ಯು, ಸರ್.)\n[93s] CUSTOMER: Thank you, madam.   (ಥ್ಯಾಂಕ್ ಯು, ಮೇಡಂ.)\n[94s] AGENT: Look sir.   (ನೋಡಿ ಸರ್.)",
  "language": "Kannada",
  "languages": "[\"Kannada\", \"English\"]",
  "turn_count": 36,
  "connected": 1,
  "audio_notes": "clear: A faint utterance from the agent at the very end is slightly difficult to discern but has been transcribed.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "36 turns, clean transcript (0% inaudible)",
  "band_language": "Kannada",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 7.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL3 Discovery (6 Qs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "You successfully built interest, but missed qualifying the immediate need; next time, after the customer agrees, ask for the specific grade, size, and quantity they need right now.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a lead with incorrect contact details but recovered well. The customer manufactures scaffolding, buying 20-40 MT of HR steel monthly from a dealer. The agent pitched a price advantage over dealers and secured a commitment from the customer to send his requirement via WhatsApp for a quote.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, greetings. I am Soumya speaking from the JSW One platform.\", \"comment\": \"Agent greeted and identified JSW One, but had the wrong customer name and did not explicitly ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"If you purchase from us, you can get it for almost one, one to two rupees less than the dealer.\", \"comment\": \"A clear price-based hook was delivered, although it occurred after some initial discovery questions.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"What will be the volume, sir, your monthly buying?\", \"comment\": \"Agent asked about manufacturing, end use, monthly volume, and confirmed current supplier, but missed JSW% and payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"If you purchase from us, you can get it for almost one, one to two rupees less than the dealer.\", \"comment\": \"Pitched a relevant price advantage, which directly addressed the customer's situation of buying from a dealer.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask if a current requirement exists or attempt to capture any specific details (grade, thickness, qty) on the call.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Madam, please send the details, I will send the enquiry.\", \"comment\": \"A clear next step was established, with the customer committing to send their requirement for a quote.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You successfully built interest, but missed qualifying the immediate need; next time, after the customer agrees, ask for the specific grade, size, and quantity they need right now.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a lead with incorrect contact details but recovered well. The customer manufactures scaffolding, buying 20-40 MT of HR steel monthly from a dealer. The agent pitched a price advantage over dealers and secured a commitment from the customer to send his requirement via WhatsApp for a quote.\"}",
  "error": null,
  "latency_ms": 35695,
  "input_tokens": 4236,
  "output_tokens": 788,
  "created_at": "2026-09-25 11:01:36",
  "sentiment": "positive",
  "sentiment_score": 0.585,
  "sentiment_confidence": "high",
  "pos": 11,
  "neg": 2,
  "lex_hits": 13,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.625,
  "agent_talk_sec": 49.8,
  "customer_talk_sec": 29.9,
  "dead_air_sec": 80.3,
  "longest_monologue_sec": 9.3,
  "agent_wpm": 247.0,
  "interruptions": 0,
  "agent_turns": 20,
  "customer_turns": 16,
  "discovery_qs": 9,
  "words_agent": 205,
  "words_customer": 110,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178911148211",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.6,
      "end_s": 1.1,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178911148211",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.5,
      "end_s": 1.9,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178911148211",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.4,
      "end_s": 2.8,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178911148211",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.5,
      "end_s": 6.8,
      "text_en": "Sir, greetings. I am Soumya speaking from the JSW One platform.",
      "text_native": "ಸರ್, ನಮಸ್ಕಾರ. ನಾನು ಸೌಮ್ಯ ಅಂತ ಮಾತಾಡ್ತಾ ಇದೀನಿ JSW One ಪ್ಲಾಟ್‌ಫಾರ್ಮ್ ಇಂದ."
    },
    {
      "ucid": "21112178911148211",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.3,
      "end_s": 8.2,
      "text_en": "Greetings, madam.",
      "text_native": "ನಮಸ್ತೆ ಮೇಡಂ."
    },
    {
      "ucid": "21112178911148211",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.5,
      "end_s": 12.2,
      "text_en": "Greetings. So, you are speaking from Techno Storage Solutions, right? Kumar?",
      "text_native": "ನಮಸ್ಕಾರ. ಸೋ, ನೀವು ಟೆಕ್ನೋ ಸ್ಟೋರೇಜ್ ಸೊಲ್ಯೂಷನ್ಸ್ ಇಂದ ಮಾತಾಡ್ತಾ ಇದ್ದೀರಾ ತಾನೇ ಕುಮಾರ್ ಅಂತ?"
    },
    {
      "ucid": "21112178911148211",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.6,
      "end_s": 15.2,
      "text_en": "No madam, Basavaraj from Deccan Devices Private Limited.",
      "text_native": "ಇಲ್ಲ ಮೇಡಂ, ಡೆಕ್ಕನ್ ಡಿವೈಸಸ್ ಪ್ರೈವೇಟ್ ಲಿಮಿಟೆಡ್ ಇಂದ ಬಸವರಾಜ್."
    },
    {
      "ucid": "21112178911148211",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.6,
      "end_s": 21.2,
      "text_en": "Oh, okay, sorry. It was showing wrong details here. No problem. Sir, have you placed an enquiry for HR, CR material on our platforms?",
      "text_native": "ಓ, ಓಕೆ, ಸಾರೀ. ಇಲ್ಲಿ ರಾಂಗ್ ಡೀಟೇಲ್ಸ್ ತೋರಿಸ್ತಾ ಇತ್ತು. ಪರವಾಗಿಲ್ಲ. ಸರ್, ನೀವು HR, CR ಮೆಟೀರಿಯಲ್ ಗೋಸ್ಕರ ಎನ್ಕ್ವೈರಿ ಹಾಕಿದ್ದೀರಾ ನಮ್ಮ ಪ್ಲಾಟ್‌ಫಾರ್ಮ್ಸ್ ಮೇಲೆ?"
    },
    {
      "ucid": "21112178911148211",
      "idx": 8,
      "speaker": "customer",
      "start_s": 21.7,
      "end_s": 23.8,
      "text_en": "No madam, we haven't placed any enquiry.",
      "text_native": "ಇಲ್ಲ ಮೇಡಂ, ನಾವು ಎನ್ಕ್ವೈರಿ ಏನು ಹಾಕಿಲ್ಲ."
    },
    {
      "ucid": "21112178911148211",
      "idx": 9,
      "speaker": "agent",
      "start_s": 24.0,
      "end_s": 24.2,
      "text_en": "Yes.",
      "text_native": "ಹಾ."
    },
    {
      "ucid": "21112178911148211",
      "idx": 10,
      "speaker": "customer",
      "start_s": 24.5,
      "end_s": 28.2,
      "text_en": "We used to take it directly first, now we are taking it through a contact, through a dealer.",
      "text_native": "ನಾವು ಫಸ್ಟ್ ಡೈರೆಕ್ಟ್ ತಗೊಳ್ತಿದ್ವಿ, ಈಗ ಕಾಂಟ್ಯಾಕ್ಟ್ ಮುಖಾಂತರ ತಗೊಳ್ತಾ ಇದ್ದೀವಿ, ಡೀಲರ್ ಮುಖಾಂತರ."
    },
    {
      "ucid": "21112178911148211",
      "idx": 11,
      "speaker": "agent",
      "start_s": 28.5,
      "end_s": 29.8,
      "text_en": "You are taking it through a dealer?",
      "text_native": "ಡೀಲರ್ ಮುಖಾಂತರ ತಗೊಳ್ತಾ ಇದ್ದೀರಾ?"
    },
    {
      "ucid": "21112178911148211",
      "idx": 12,
      "speaker": "agent",
      "start_s": 30.0,
      "end_s": 33.2,
      "text_en": "How much... I mean, what is the end use, sir, what is the functionality? What is the material's end use?",
      "text_native": "ಎಷ್ಟು... ಅಂದ್ರೆ ಎಂಡ್ ಯೂಸ್ ಏನಿದೆ ಸರ್, ಏನು ಫಂಕ್ಷನಾಲಿಟಿ ಅಂತ ಅಂದ್ರೆ? ಮೆಟೀರಿಯಲ್ ಎಂಡ್ ಯೂಸ್ ಏನು?"
    },
    {
      "ucid": "21112178911148211",
      "idx": 13,
      "speaker": "customer",
      "start_s": 33.5,
      "end_s": 35.8,
      "text_en": "We only use HR, we don't use CR.",
      "text_native": "ಬರೀ HR ಯೂಸ್ ಮಾಡ್ತೀವಿ, CR ಯೂಸ್ ಮಾಡಲ್ಲ."
    },
    {
      "ucid": "21112178911148211",
      "idx": 14,
      "speaker": "agent",
      "start_s": 36.5,
      "end_s": 38.2,
      "text_en": "You only use HR, you don't use CR?",
      "text_native": "ಬರೀ HR ಯೂಸ್ ಮಾಡ್ತೀರಾ, CR ಯೂಸ್ ಮಾಡಲ್ಲ?"
    },
    {
      "ucid": "21112178911148211",
      "idx": 15,
      "speaker": "agent",
      "start_s": 38.8,
      "end_s": 41.8,
      "text_en": "Okay. HR, okay. Sir, I didn't understand what you manufacture.",
      "text_native": "ಓಕೆ. HR, ಓಕೆ. ಸರ್, ಅದೇ ಏನು ಮ್ಯಾನುಫ್ಯಾಕ್ಚರ್ ಮಾಡ್ತೀರಾ ಅಂತ ಅರ್ಥ ಆಗ್ಲಿಲ್ಲ."
    },
    {
      "ucid": "21112178911148211",
      "idx": 16,
      "speaker": "customer",
      "start_s": 42.0,
      "end_s": 43.6,
      "text_en": "Centring, scaffolding, madam.",
      "text_native": "ಸೆಂಟ್ರಿಂಗ್, ಸ್ಕ್ಯಾಫೋಲ್ಡಿಂಗ್ ಮೇಡಂ."
    },
    {
      "ucid": "21112178911148211",
      "idx": 17,
      "speaker": "agent",
      "start_s": 43.8,
      "end_s": 46.0,
      "text_en": "Oh, okay. Scaffolding, centring material, okay.",
      "text_native": "ಓ, ಓಕೆ. ಸ್ಕ್ಯಾಫೋಲ್ಡಿಂಗ್, ಸೆಂಟ್ರಿಂಗ್ ಮೆಟೀರಿಯಲ್, ಓಕೆ."
    },
    {
      "ucid": "21112178911148211",
      "idx": 18,
      "speaker": "agent",
      "start_s": 46.0,
      "end_s": 48.5,
      "text_en": "Understood. What will be the volume, sir, your monthly buying?",
      "text_native": "ಗೊತ್ತಾಯ್ತು. ಎಷ್ಟಿರುತ್ತೆ ವಾಲ್ಯೂಮ್ ಸರ್, ಮಂತ್ಲಿ ನಿಮ್ಮದು ಬೈಯಿಂಗ್?"
    },
    {
      "ucid": "21112178911148211",
      "idx": 19,
      "speaker": "customer",
      "start_s": 48.8,
      "end_s": 50.8,
      "text_en": "Mine will be 20 to 40 tons, madam.",
      "text_native": "ನಂದು 20 ಟು 40 ಟನ್ಸ್ ಇರುತ್ತೆ ಮೇಡಂ."
    },
    {
      "ucid": "21112178911148211",
      "idx": 20,
      "speaker": "agent",
      "start_s": 51.2,
      "end_s": 52.6,
      "text_en": "It will be 20 to 40 tons.",
      "text_native": "20 ಟು 40 ಟನ್ಸ್ ಇರುತ್ತೆ."
    },
    {
      "ucid": "21112178911148211",
      "idx": 21,
      "speaker": "customer",
      "start_s": 52.9,
      "end_s": 55.5,
      "text_en": "Sometimes it can be more, later it can be more.",
      "text_native": "ಸಮ್‌ಟೈಮ್ಸ್ ಜಾಸ್ತಿ ಏನು ಆಗಬಹುದು, ತರವತ್ತುಮ್ ಜಾಸ್ತಿ ಆಗಬಹುದು."
    },
    {
      "ucid": "21112178911148211",
      "idx": 22,
      "speaker": "agent",
      "start_s": 56.2,
      "end_s": 56.5,
      "text_en": "Hm.",
      "text_native": "ಹ್ಮ್."
    },
    {
      "ucid": "21112178911148211",
      "idx": 23,
      "speaker": "agent",
      "start_s": 60.8,
      "end_s": 69.8,
      "text_en": "Alright. Sir, if you send me the details of your specific material requirement on WhatsApp, I will share the prices. Currently, you are taking it from a dealer, right? If you purchase from us, you can get it for almost one, one to two rupees less than the dealer.",
      "text_native": "ಆಲ್ರೈಟ್. ಸರ್, ನನಗೆ ನಿಮ್ಮ ಏನು ಮೆಟೀರಿಯಲ್ ಸ್ಪೆಸಿಫಿಕ್ ರಿಕ್ವೈರ್ಮೆಂಟ್ ಇದೆ ಅಲ್ಲ ಇವಾಗ, ಅದ್ರುದು ಡೀಟೇಲ್ಸ್ ಕಳ್ಸಿದ್ರೆ WhatsApp ಮೇಲೆ, ಪ್ರೈಸಸ್ ಶೇರ್ ಮಾಡ್ತೀನಿ. ಇವಾಗ ಕರೆಂಟ್ಲಿ ನೀವು ಡೀಲರ್ ಹತ್ರ ತಗೊಳ್ತಾ ಇದ್ದೀರಾ ಅಲ್ಲ? ನಮ್ಮ ಕಡೆ ಪರ್ಚೇಸ್ ಮಾಡಿದ್ರೆ ನಿಮಗೆ ಇನ್ನ ಆಲ್ಮೋಸ್ಟ್ ಡೀಲರ್ ಕಿಂತ ಒಂದು ಒನ್, ಒಂದರಿಂದ ಎರಡು ರೂಪಾಯಿ ಕಮ್ಮಿ ಸಿಗಬಹುದು."
    },
    {
      "ucid": "21112178911148211",
      "idx": 24,
      "speaker": "customer",
      "start_s": 70.0,
      "end_s": 72.8,
      "text_en": "Okay madam, which is your company, madam? JSW One platform?",
      "text_native": "ಓಕೆ ಮೇಡಂ, ನಿಮ್ಮದು ಯಾವುದು ಮೇಡಂ ಕಂಪನಿ ಹೆಸರು? JSW One ಪ್ಲಾಟ್‌ಫಾರ್ಮ್?"
    },
    {
      "ucid": "21112178911148211",
      "idx": 25,
      "speaker": "agent",
      "start_s": 73.0,
      "end_s": 78.8,
      "text_en": "It's JSW's one. JSW One Platforms Private Limited, ours is an e-commerce group. It's of the JSW group, but an e-commerce business, online.",
      "text_native": "JSW ದೆ ಒನ್. JSW One ಪ್ಲಾಟ್‌ಫಾರ್ಮ್ಸ್ ಪ್ರೈವೇಟ್ ಲಿಮಿಟೆಡ್, ಈ-ಕಾಮರ್ಸ್ ಗ್ರೂಪ್ ನಮ್ದು. JSW ಗ್ರೂಪ್ ದೆ, ಬಟ್ ಈ-ಕಾಮರ್ಸ್ ಬಿಸಿನೆಸ್, ಆನ್‌ಲೈನ್."
    },
    {
      "ucid": "21112178911148211",
      "idx": 26,
      "speaker": "customer",
      "start_s": 78.9,
      "end_s": 82.0,
      "text_en": "Meaning, instead of taking directly from JSW, we should purchase from JSW One?",
      "text_native": "ಅಂದ್ರೆ ನಾವು ಡೈರೆಕ್ಟ್ JSW ತಗೊಳೋ ಬದಲು JSW One ಇಂದ ತಗೋಬೇಕು ಅಂತ ಪರ್ಚೇಸ್?"
    },
    {
      "ucid": "21112178911148211",
      "idx": 27,
      "speaker": "agent",
      "start_s": 82.1,
      "end_s": 83.0,
      "text_en": "Correct, correct, correct.",
      "text_native": "ಕರೆಕ್ಟ್, ಕರೆಕ್ಟ್, ಕರೆಕ್ಟ್."
    },
    {
      "ucid": "21112178911148211",
      "idx": 28,
      "speaker": "customer",
      "start_s": 83.1,
      "end_s": 84.5,
      "text_en": "Okay, okay. Your name, madam?",
      "text_native": "ಓಕೆ, ಓಕೆ. ತಮ್ಮ ಹೆಸರು ಮೇಡಂ?"
    },
    {
      "ucid": "21112178911148211",
      "idx": 29,
      "speaker": "agent",
      "start_s": 84.8,
      "end_s": 86.2,
      "text_en": "Soumya Arbnalli.",
      "text_native": "ಸೌಮ್ಯ ಅರ್ಬನಳ್ಳಿ ಅಂತ."
    },
    {
      "ucid": "21112178911148211",
      "idx": 30,
      "speaker": "customer",
      "start_s": 86.8,
      "end_s": 89.0,
      "text_en": "Madam, please send the details, I will send the enquiry.",
      "text_native": "ಮೇಡಂ, ಒಂದು ಡೀಟೇಲ್ಸ್ ಕಳ್ಸ್ಕೊಡಿ, ನಾನು ಎನ್ಕ್ವೈರಿ ಕಳಿಸ್ತೀನಿ."
    },
    {
      "ucid": "21112178911148211",
      "idx": 31,
      "speaker": "agent",
      "start_s": 89.2,
      "end_s": 90.2,
      "text_en": "Okay sir, alright.",
      "text_native": "ಆಯ್ತು ಸರ್, ಸರಿ."
    },
    {
      "ucid": "21112178911148211",
      "idx": 32,
      "speaker": "customer",
      "start_s": 90.3,
      "end_s": 91.0,
      "text_en": "Okay, okay madam.",
      "text_native": "ಓಕೆ, ಓಕೆ ಮೇಡಂ."
    },
    {
      "ucid": "21112178911148211",
      "idx": 33,
      "speaker": "agent",
      "start_s": 91.2,
      "end_s": 92.5,
      "text_en": "Done. Thank you, sir.",
      "text_native": "ಡನ್. ಥ್ಯಾಂಕ್ ಯು, ಸರ್."
    },
    {
      "ucid": "21112178911148211",
      "idx": 34,
      "speaker": "customer",
      "start_s": 92.8,
      "end_s": 93.8,
      "text_en": "Thank you, madam.",
      "text_native": "ಥ್ಯಾಂಕ್ ಯು, ಮೇಡಂ."
    },
    {
      "ucid": "21112178911148211",
      "idx": 35,
      "speaker": "agent",
      "start_s": 94.2,
      "end_s": 95.8,
      "text_en": "Look sir.",
      "text_native": "ನೋಡಿ ಸರ್."
    }
  ],
  "steps": [
    {
      "ucid": "21112178911148211",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, greetings. I am Soumya speaking from the JSW One platform.",
      "comment": "Agent greeted and identified JSW One, but had the wrong customer name and did not explicitly ask for permission to speak."
    },
    {
      "ucid": "21112178911148211",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "If you purchase from us, you can get it for almost one, one to two rupees less than the dealer.",
      "comment": "A clear price-based hook was delivered, although it occurred after some initial discovery questions."
    },
    {
      "ucid": "21112178911148211",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 4,
      "evidence": "What will be the volume, sir, your monthly buying?",
      "comment": "Agent asked about manufacturing, end use, monthly volume, and confirmed current supplier, but missed JSW% and payment terms."
    },
    {
      "ucid": "21112178911148211",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "If you purchase from us, you can get it for almost one, one to two rupees less than the dealer.",
      "comment": "Pitched a relevant price advantage, which directly addressed the customer's situation of buying from a dealer."
    },
    {
      "ucid": "21112178911148211",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask if a current requirement exists or attempt to capture any specific details (grade, thickness, qty) on the call."
    },
    {
      "ucid": "21112178911148211",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Madam, please send the details, I will send the enquiry.",
      "comment": "A clear next step was established, with the customer committing to send their requirement for a quote."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL3 Discovery (6 Qs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}