Call 21112178910983381 2026-09-11 · Sajal Bhaskar · 3:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Does_not_deal_Steel | full conversation 47 turns, clean transcript (2% inaudible) | Hindi | 47 | supply_led (campaign_name:medium) |
Audio: noisy: The recording is noisy with significant crosstalk from other conversations in the background. The audio file appears to start with a different agent's introduction in Gujarati before the main call in Hindi begins around 18 seconds.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.08
confidence high · +5/−1
from 14 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead jumping directly to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only managed to uncover the customer's current brand for CR (Q4), but failed to ask about manufacturing, applications, volume, JSW share, or payment terms.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Closure with next step
The call ended without a committed next step; the agent accepted the customer's vague promise to call back without proposing a quote or a follow-up call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: I have also pinged you on WhatsApp. So you can message me.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Okay, I will let you know after checking.
did well
Opener & permission
Hello Darshan ji, namaskar, I was calling from JSW One. Do you have two minutes to talk, sir?
Pitch (2-3 USPs)
Meaning in 62 200 delivered at your Ludhiana.
Summary
The agent contacted a manufacturing lead (JK Electro Stamping) in Punjab. The customer, who primarily uses a competitor's CR material, drove the conversation by asking for prices on Tata CR and JSW HR. The agent successfully handled objections related to landed cost and the customer's existing vendor, but failed to establish a concrete next step, ending the call passively when the customer deferred the decision.
Coaching
When a customer says they will 'let you know', you must propose a concrete next step like sending a formal quote immediately to maintain momentum.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello Darshan ji, namaskar, I was calling from JSW One. Do you have two minutes to talk, sir? Agent greeted, used the customer's name, identified the company, and asked for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | so I wanted to ask if there is any requirement right now? Are you looking for any order for HR CR? Agent did not lead with a supply or price hook, instead jumping directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | CR तो मैं उसकी SR की use करता हूं। Agent only managed to uncover the customer's current brand for CR (Q4), but failed to ask about manufacturing, applications, volume, JSW share, or payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | Meaning in 62 200 delivered at your Ludhiana. After the customer raised a concern about transport costs, the agent correctly pitched an all-inclusive delivered price, which is a relevant USP. |
| SL5 Qualify | 2 | pass | – | 2.0 | so I wanted to ask if there is any requirement right now? Are you looking for any order for HR CR? Agent asked if a current requirement exists at the start of the call, fulfilling the primary condition of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | CUSTOMER: Okay, I will let you know after checking. AGENT: Okay sir. The call ended without a committed next step; the agent accepted the customer's vague promise to call back without proposing a quote or a follow-up call. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | The rate will increase by the time it reaches here in Ludhiana. |
Meaning in 62 200 delivered at your Ludhiana. |
| incumbent_supplier | handled | I, that, the one who gets it cut is my supplier, the vendor. |
So sir, do this, take the coil from me. You give the delivery address for there, I will drop the coil there. You can get it cut. |
| send_price_will_think | mishandled | Okay, I will let you know after checking. |
Okay sir. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.609 | 66.5s | 42.7s | 129.8s | 6.9s | 249.9 | 0 | 24 | 21 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Hello, I am calling from the JSW One platform
નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું
unknown
7.0s
In that, the longer sides will be more, here it must be raised.
उसमें लंबे पासे ज्यादा रहेंगे इधर तो ऊपर उठी होगी।
unknown
13.0s
Put three, those three are fine, put two here. One here in this corner, one in that corner, otherwise it will open.
तीन लगा दिए, वो तो तीन ही ठीक है, इधर दो लगा दिए। इधर एक इस कोने में एक उस कोने में, नहीं तो वो खुल जाएगा।
customer
16.5s
Hello.
agent
18.6s
Hello Darshan ji, namaskar, I was calling from JSW One.
Hello दर्शन जी नमस्कार, JSW One से बात कर रहा था।
customer
20.6s
Yes, yes.
हांजी हांजी।
agent
21.3s
Do you have two minutes to talk, sir?
दो मिनट है सर बात करने के लिए?
customer
22.8s
Yes, where are you calling from?
हां, कहां से बोल रहे हो?
agent
23.8s
JSW One, Jindal Steel.
customer
25.4s
Oh, from JSW. Okay. Yes, tell me.
अच्छा JSW से। Okay. हांजी बोलो।
agent
27.5s
Sir, this JK Electro Stamping was registered from your side for a long time, so I wanted to ask if there is any requirement right now? Are you looking for any order for HR CR?
सर जी, ये JK Electro Stamping काफी टाइम से registered था आपका, तो थोड़ा पूछना था इसमें कुछ है requirement अभी? कुछ देख रहे हैं order का HR CR?
customer
33.6s
No, for CR I use its SR.
नहीं, CR तो मैं उसकी SR की use करता हूं।
agent
38.1s
Okay. Yes.
अच्छा। हां।
agent
39.6s
And, I mean, it's not necessary that you buy only JSW's. We keep other materials as well.
और मतलब उस मतलब जरूरी नहीं है कि आप जैसे JSW का ही buy करो। हम और भी material का रखते हैं।
customer
44.8s
Okay, of SR?
अच्छा, SR का?
agent
45.6s
We don't keep SR. I mean, generally in CR, there's Tata and JSW, these two.
SR का नहीं रखते। मतलब generally CR में Tata हो गया और JSW हो गया, ये दो।
customer
50.0s
What is the current rate for Tata?
Tata का क्या rate चल रहा है इस समय?
agent
51.2s
For Tata from Faridabad, sir, it will depend on the size. But generally, you can consider it to be 72, it's going for 72, 73.
Tata का फरीदाबाद से तो सर इतना, depend करेगा size पे। वैसे generally आप ये 72 आप इतना मान लो, 72, 73 चल रहा है।
customer
58.1s
Yes, it's the same rate here as well.
हां, इतना ही चल रहा है यहां पर भी।
agent
59.8s
Sir, the market has increased. You also know it has increased.
सर market बढ़ी है। आपको भी पता ही है बढ़ी है।
customer
62.0s
There it is 70, it's going for 72 only. 71, 72. The material arrived yesterday at 72.
वहां है 70, 72 ही चल रहा है। 71, 72. 72 में कल माल आया।
agent
66.0s
What is it in SR? Yes, tell me.
SR में क्या रहता है? हां बताइए।
customer
67.7s
We take cut pieces, after getting them cut. We take cut, cut coils, like of 1390, 1500, we take it like that in 18 gauge.
हमारा तो cut piece लेते हैं हम, cutting करा के। Cut, cut coil लेते हैं जैसे 1390 का, 1500, ऐसे लेते हैं 18 gauge में।
agent
72.7s
Meaning you take slitting.
मतलब slitting का लेते हो आप।
customer
73.9s
We take slitting and in that, there is a party here in Jalandhar that does it and takes it. We can take the coil from anywhere, they get it cut and give it to us.
Slitting लेते हैं और उसमें यहां जालंधर में पार्टी है वो कर कर, ले लेती। जहां से मर्जी coil लें हम, वो कटवा के दे देती है।
agent
79.1s
Right now only one size is being used.
अभी एक ही size लग रहा है।
agent
80.0s
So sir, do this, take the coil from me. You give the delivery address for there, I will drop the coil there. You can get it cut.
तो आप सर ऐसा कर लो ना, मुझसे coil ले लो। आप वहां का delivery address दे दो, वहां पे छोड़ दूंगा मैं coil। आप कटवा लेना उसको।
customer
84.7s
To get it cut, who will get it cut? Where will we keep getting it cut? We don't have that much time to get it cut.
वो कटवाने, कटवाए कौन है? कटवाते कहां रहेंगे? हमको तो इतना टाइम नहीं ना कटवाने का।
agent
87.7s
No, you were the one saying right now, sir, that
नहीं आप ही तो कह रहे हो सर अभी कि
customer
89.4s
I, that, the one who gets it cut is my supplier, the vendor.
मैं वो, वो कटवाता वही है जो सप्लायर मेरा, vendor जो है।
agent
91.8s
What, what is the width? 1300?
क्या क्या width कितना रहता है? 1300?
customer
94.1s
There are many types. There are many sizes, four-five types of sizes.
कई तरह के होते हैं। कई size होते हैं, चार-पांच तरह के size होते हैं।
agent
96.7s
Okay, so is your main deal in CR or also in HR?
अच्छा, तो CR में ही main deal रहता है आपका कि HR में भी रहता है?
customer
98.9s
HR is less, CR is more.
HR का कम होता है, CR का ज्यादा होता है।
agent
100.1s
Okay, okay.
customer
101.0s
What is the rate for HR 16 gauge?
HR का क्या हो गया rate 16 gauge का?
agent
102.8s
For HR, one second.
HR का, एक second.
agent
110.0s
For HR, sir, it was 62 200 as of yesterday, ex-price from Ghaziabad. And what is that in Punjab, in Ludhiana, I have to deliver [inaudible], if you take it.
HR का तो सर 62 200 चल रहा था कल की डेट में, ex-price from Ghaziabad. और क्या है कि पंजाब में लुधियाना में तो मैं [inaudible] deliver करना है, अगर आप ले लेते हो तो।
customer
114.7s
For how much?
कितने का?
agent
115.1s
This 62 200 ex-price with loading from Ghaziabad.
ये 62 200 ex-price loading के साथ from Ghaziabad.
customer
118.9s
Okay, okay.
अच्छा अच्छा।
customer
120.0s
The rate will increase by the time it reaches here in Ludhiana.
वो यहां पे आके बढ़ ही जाएगा rate लुधियाने में।
agent
122.1s
No, I'll see then, if you take the coil, sir.
नहीं मैं देख लो फिर, अगर coil लोगे तो सर।
agent
125.5s
Meaning in 62 200 delivered at your Ludhiana.
मतलब 62 200 में delivered at your Ludhiana.
customer
128.9s
Okay.
ठीक है।
customer
130.0s
Okay, I will let you know after checking.
चलो, बता दूंगा देख के।
agent
131.8s
Okay sir.
ठीक है सर।