{
  "ucid": "21112178910983381",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 12:27:13",
  "end_time": "2026-09-11 12:31:12",
  "duration_sec": 239,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Does_not_deal_Steel",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7384b0038bd3101a474dc8079c99f399.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 237,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178910983381__DIA7384b0038bd3101a474dc8079c99f399.mp3",
  "audio_bytes": 635904,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 211.968,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] AGENT: Hello, I am calling from the JSW One platform   (નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું)\n[7s] UNKNOWN: In that, the longer sides will be more, here it must be raised.   (उसमें लंबे पासे ज्यादा रहेंगे इधर तो ऊपर उठी होगी।)\n[13s] UNKNOWN: Put three, those three are fine, put two here. One here in this corner, one in that corner, otherwise it will open.   (तीन लगा दिए, वो तो तीन ही ठीक है, इधर दो लगा दिए। इधर एक इस कोने में एक उस कोने में, नहीं तो वो खुल जाएगा।)\n[17s] CUSTOMER: Hello.\n[19s] AGENT: Hello Darshan ji, namaskar, I was calling from JSW One.   (Hello दर्शन जी नमस्कार, JSW One से बात कर रहा था।)\n[21s] CUSTOMER: Yes, yes.   (हांजी हांजी।)\n[21s] AGENT: Do you have two minutes to talk, sir?   (दो मिनट है सर बात करने के लिए?)\n[23s] CUSTOMER: Yes, where are you calling from?   (हां, कहां से बोल रहे हो?)\n[24s] AGENT: JSW One, Jindal Steel.\n[25s] CUSTOMER: Oh, from JSW. Okay. Yes, tell me.   (अच्छा JSW से। Okay. हांजी बोलो।)\n[28s] AGENT: Sir, this JK Electro Stamping was registered from your side for a long time, so I wanted to ask if there is any requirement right now? Are you looking for any order for HR CR?   (सर जी, ये JK Electro Stamping काफी टाइम से registered था आपका, तो थोड़ा पूछना था इसमें कुछ है requirement अभी? कुछ देख रहे हैं order का HR CR?)\n[34s] CUSTOMER: No, for CR I use its SR.   (नहीं, CR तो मैं उसकी SR की use करता हूं।)\n[38s] AGENT: Okay. Yes.   (अच्छा। हां।)\n[40s] AGENT: And, I mean, it's not necessary that you buy only JSW's. We keep other materials as well.   (और मतलब उस मतलब जरूरी नहीं है कि आप जैसे JSW का ही buy करो। हम और भी material का रखते हैं।)\n[45s] CUSTOMER: Okay, of SR?   (अच्छा, SR का?)\n[46s] AGENT: We don't keep SR. I mean, generally in CR, there's Tata and JSW, these two.   (SR का नहीं रखते। मतलब generally CR में Tata हो गया और JSW हो गया, ये दो।)\n[50s] CUSTOMER: What is the current rate for Tata?   (Tata का क्या rate चल रहा है इस समय?)\n[51s] AGENT: For Tata from Faridabad, sir, it will depend on the size. But generally, you can consider it to be 72, it's going for 72, 73.   (Tata का फरीदाबाद से तो सर इतना, depend करेगा size पे। वैसे generally आप ये 72 आप इतना मान लो, 72, 73 चल रहा है।)\n[58s] CUSTOMER: Yes, it's the same rate here as well.   (हां, इतना ही चल रहा है यहां पर भी।)\n[60s] AGENT: Sir, the market has increased. You also know it has increased.   (सर market बढ़ी है। आपको भी पता ही है बढ़ी है।)\n[62s] CUSTOMER: There it is 70, it's going for 72 only. 71, 72. The material arrived yesterday at 72.   (वहां है 70, 72 ही चल रहा है। 71, 72. 72 में कल माल आया।)\n[66s] AGENT: What is it in SR? Yes, tell me.   (SR में क्या रहता है? हां बताइए।)\n[68s] CUSTOMER: We take cut pieces, after getting them cut. We take cut, cut coils, like of 1390, 1500, we take it like that in 18 gauge.   (हमारा तो cut piece लेते हैं हम, cutting करा के। Cut, cut coil लेते हैं जैसे 1390 का, 1500, ऐसे लेते हैं 18 gauge में।)\n[73s] AGENT: Meaning you take slitting.   (मतलब slitting का लेते हो आप।)\n[74s] CUSTOMER: We take slitting and in that, there is a party here in Jalandhar that does it and takes it. We can take the coil from anywhere, they get it cut and give it to us.   (Slitting लेते हैं और उसमें यहां जालंधर में पार्टी है वो कर कर, ले लेती। जहां से मर्जी coil लें हम, वो कटवा के दे देती है।)\n[79s] AGENT: Right now only one size is being used.   (अभी एक ही size लग रहा है।)\n[80s] AGENT: So sir, do this, take the coil from me. You give the delivery address for there, I will drop the coil there. You can get it cut.   (तो आप सर ऐसा कर लो ना, मुझसे coil ले लो। आप वहां का delivery address दे दो, वहां पे छोड़ दूंगा मैं coil। आप कटवा लेना उसको।)\n[85s] CUSTOMER: To get it cut, who will get it cut? Where will we keep getting it cut? We don't have that much time to get it cut.   (वो कटवाने, कटवाए कौन है? कटवाते कहां रहेंगे? हमको तो इतना टाइम नहीं ना कटवाने का।)\n[88s] AGENT: No, you were the one saying right now, sir, that   (नहीं आप ही तो कह रहे हो सर अभी कि)\n[89s] CUSTOMER: I, that, the one who gets it cut is my supplier, the vendor.   (मैं वो, वो कटवाता वही है जो सप्लायर मेरा, vendor जो है।)\n[92s] AGENT: What, what is the width? 1300?   (क्या क्या width कितना रहता है? 1300?)\n[94s] CUSTOMER: There are many types. There are many sizes, four-five types of sizes.   (कई तरह के होते हैं। कई size होते हैं, चार-पांच तरह के size होते हैं।)\n[97s] AGENT: Okay, so is your main deal in CR or also in HR?   (अच्छा, तो CR में ही main deal रहता है आपका कि HR में भी रहता है?)\n[99s] CUSTOMER: HR is less, CR is more.   (HR का कम होता है, CR का ज्यादा होता है।)\n[100s] AGENT: Okay, okay.\n[101s] CUSTOMER: What is the rate for HR 16 gauge?   (HR का क्या हो गया rate 16 gauge का?)\n[103s] AGENT: For HR, one second.   (HR का, एक second.)\n[110s] AGENT: For HR, sir, it was 62 200 as of yesterday, ex-price from Ghaziabad. And what is that in Punjab, in Ludhiana, I have to deliver [inaudible], if you take it.   (HR का तो सर 62 200 चल रहा था कल की डेट में, ex-price from Ghaziabad. और क्या है कि पंजाब में लुधियाना में तो मैं [inaudible] deliver करना है, अगर आप ले लेते हो तो।)\n[115s] CUSTOMER: For how much?   (कितने का?)\n[115s] AGENT: This 62 200 ex-price with loading from Ghaziabad.   (ये 62 200 ex-price loading के साथ from Ghaziabad.)\n[119s] CUSTOMER: Okay, okay.   (अच्छा अच्छा।)\n[120s] CUSTOMER: The rate will increase by the time it reaches here in Ludhiana.   (वो यहां पे आके बढ़ ही जाएगा rate लुधियाने में।)\n[122s] AGENT: No, I'll see then, if you take the coil, sir.   (नहीं मैं देख लो फिर, अगर coil लोगे तो सर।)\n[126s] AGENT: Meaning in 62 200 delivered at your Ludhiana.   (मतलब 62 200 में delivered at your Ludhiana.)\n[129s] CUSTOMER: Okay.   (ठीक है।)\n[130s] CUSTOMER: Okay, I will let you know after checking.   (चलो, बता दूंगा देख के।)\n[132s] AGENT: Okay sir.   (ठीक है सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\", \"Gujarati\"]",
  "turn_count": 47,
  "connected": 1,
  "audio_notes": "noisy: The recording is noisy with significant crosstalk from other conversations in the background. The audio file appears to start with a different agent's introduction in Gujarati before the main call in Hindi begins around 18 seconds.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "47 turns, clean transcript (2% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they will 'let you know', you must propose a concrete next step like sending a formal quote immediately to maintain momentum.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturing lead (JK Electro Stamping) in Punjab. The customer, who primarily uses a competitor's CR material, drove the conversation by asking for prices on Tata CR and JSW HR. The agent successfully handled objections related to landed cost and the customer's existing vendor, but failed to establish a concrete next step, ending the call passively when the customer deferred the decision.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello Darshan ji, namaskar, I was calling from JSW One. Do you have two minutes to talk, sir?\", \"comment\": \"Agent greeted, used the customer's name, identified the company, and asked for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"so I wanted to ask if there is any requirement right now? Are you looking for any order for HR CR?\", \"comment\": \"Agent did not lead with a supply or price hook, instead jumping directly to asking for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"CR तो मैं उसकी SR की use करता हूं।\", \"comment\": \"Agent only managed to uncover the customer's current brand for CR (Q4), but failed to ask about manufacturing, applications, volume, JSW share, or payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Meaning in 62 200 delivered at your Ludhiana.\", \"comment\": \"After the customer raised a concern about transport costs, the agent correctly pitched an all-inclusive delivered price, which is a relevant USP.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"so I wanted to ask if there is any requirement right now? Are you looking for any order for HR CR?\", \"comment\": \"Agent asked if a current requirement exists at the start of the call, fulfilling the primary condition of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: Okay, I will let you know after checking. AGENT: Okay sir.\", \"comment\": \"The call ended without a committed next step; the agent accepted the customer's vague promise to call back without proposing a quote or a follow-up call.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When a customer says they will 'let you know', you must propose a concrete next step like sending a formal quote immediately to maintain momentum.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"The rate will increase by the time it reaches here in Ludhiana.\", \"response\": \"Meaning in 62 200 delivered at your Ludhiana.\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"I, that, the one who gets it cut is my supplier, the vendor.\", \"response\": \"So sir, do this, take the coil from me. You give the delivery address for there, I will drop the coil there. You can get it cut.\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"Okay, I will let you know after checking.\", \"response\": \"Okay sir.\"}], \"call_summary\": \"The agent contacted a manufacturing lead (JK Electro Stamping) in Punjab. The customer, who primarily uses a competitor's CR material, drove the conversation by asking for prices on Tata CR and JSW HR. The agent successfully handled objections related to landed cost and the customer's existing vendor, but failed to establish a concrete next step, ending the call passively when the customer deferred the decision.\"}",
  "error": null,
  "latency_ms": 33510,
  "input_tokens": 4549,
  "output_tokens": 1067,
  "created_at": "2026-09-25 11:02:16",
  "sentiment": "neutral",
  "sentiment_score": 0.082,
  "sentiment_confidence": "high",
  "pos": 5,
  "neg": 1,
  "lex_hits": 14,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.609,
  "agent_talk_sec": 66.5,
  "customer_talk_sec": 42.7,
  "dead_air_sec": 129.8,
  "longest_monologue_sec": 6.9,
  "agent_wpm": 249.9,
  "interruptions": 0,
  "agent_turns": 24,
  "customer_turns": 21,
  "discovery_qs": 7,
  "words_agent": 277,
  "words_customer": 210,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178910983381",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.0,
      "end_s": 4.2,
      "text_en": "Hello, I am calling from the JSW One platform",
      "text_native": "નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું"
    },
    {
      "ucid": "21112178910983381",
      "idx": 1,
      "speaker": "unknown",
      "start_s": 7.0,
      "end_s": 10.0,
      "text_en": "In that, the longer sides will be more, here it must be raised.",
      "text_native": "उसमें लंबे पासे ज्यादा रहेंगे इधर तो ऊपर उठी होगी।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 2,
      "speaker": "unknown",
      "start_s": 13.0,
      "end_s": 16.4,
      "text_en": "Put three, those three are fine, put two here. One here in this corner, one in that corner, otherwise it will open.",
      "text_native": "तीन लगा दिए, वो तो तीन ही ठीक है, इधर दो लगा दिए। इधर एक इस कोने में एक उस कोने में, नहीं तो वो खुल जाएगा।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 3,
      "speaker": "customer",
      "start_s": 16.53,
      "end_s": 17.23,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178910983381",
      "idx": 4,
      "speaker": "agent",
      "start_s": 18.58,
      "end_s": 20.48,
      "text_en": "Hello Darshan ji, namaskar, I was calling from JSW One.",
      "text_native": "Hello दर्शन जी नमस्कार, JSW One से बात कर रहा था।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 5,
      "speaker": "customer",
      "start_s": 20.6,
      "end_s": 21.0,
      "text_en": "Yes, yes.",
      "text_native": "हांजी हांजी।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 6,
      "speaker": "agent",
      "start_s": 21.26,
      "end_s": 22.5,
      "text_en": "Do you have two minutes to talk, sir?",
      "text_native": "दो मिनट है सर बात करने के लिए?"
    },
    {
      "ucid": "21112178910983381",
      "idx": 7,
      "speaker": "customer",
      "start_s": 22.76,
      "end_s": 23.66,
      "text_en": "Yes, where are you calling from?",
      "text_native": "हां, कहां से बोल रहे हो?"
    },
    {
      "ucid": "21112178910983381",
      "idx": 8,
      "speaker": "agent",
      "start_s": 23.76,
      "end_s": 25.0,
      "text_en": "JSW One, Jindal Steel.",
      "text_native": "JSW One, Jindal Steel."
    },
    {
      "ucid": "21112178910983381",
      "idx": 9,
      "speaker": "customer",
      "start_s": 25.36,
      "end_s": 27.5,
      "text_en": "Oh, from JSW. Okay. Yes, tell me.",
      "text_native": "अच्छा JSW से। Okay. हांजी बोलो।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 10,
      "speaker": "agent",
      "start_s": 27.5,
      "end_s": 33.1,
      "text_en": "Sir, this JK Electro Stamping was registered from your side for a long time, so I wanted to ask if there is any requirement right now? Are you looking for any order for HR CR?",
      "text_native": "सर जी, ये JK Electro Stamping काफी टाइम से registered था आपका, तो थोड़ा पूछना था इसमें कुछ है requirement अभी? कुछ देख रहे हैं order का HR CR?"
    },
    {
      "ucid": "21112178910983381",
      "idx": 11,
      "speaker": "customer",
      "start_s": 33.58,
      "end_s": 37.9,
      "text_en": "No, for CR I use its SR.",
      "text_native": "नहीं, CR तो मैं उसकी SR की use करता हूं।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 12,
      "speaker": "agent",
      "start_s": 38.1,
      "end_s": 39.4,
      "text_en": "Okay. Yes.",
      "text_native": "अच्छा। हां।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 13,
      "speaker": "agent",
      "start_s": 39.6,
      "end_s": 44.4,
      "text_en": "And, I mean, it's not necessary that you buy only JSW's. We keep other materials as well.",
      "text_native": "और मतलब उस मतलब जरूरी नहीं है कि आप जैसे JSW का ही buy करो। हम और भी material का रखते हैं।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 14,
      "speaker": "customer",
      "start_s": 44.8,
      "end_s": 45.6,
      "text_en": "Okay, of SR?",
      "text_native": "अच्छा, SR का?"
    },
    {
      "ucid": "21112178910983381",
      "idx": 15,
      "speaker": "agent",
      "start_s": 45.6,
      "end_s": 50.0,
      "text_en": "We don't keep SR. I mean, generally in CR, there's Tata and JSW, these two.",
      "text_native": "SR का नहीं रखते। मतलब generally CR में Tata हो गया और JSW हो गया, ये दो।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 16,
      "speaker": "customer",
      "start_s": 50.0,
      "end_s": 51.0,
      "text_en": "What is the current rate for Tata?",
      "text_native": "Tata का क्या rate चल रहा है इस समय?"
    },
    {
      "ucid": "21112178910983381",
      "idx": 17,
      "speaker": "agent",
      "start_s": 51.2,
      "end_s": 58.1,
      "text_en": "For Tata from Faridabad, sir, it will depend on the size. But generally, you can consider it to be 72, it's going for 72, 73.",
      "text_native": "Tata का फरीदाबाद से तो सर इतना, depend करेगा size पे। वैसे generally आप ये 72 आप इतना मान लो, 72, 73 चल रहा है।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 18,
      "speaker": "customer",
      "start_s": 58.1,
      "end_s": 59.7,
      "text_en": "Yes, it's the same rate here as well.",
      "text_native": "हां, इतना ही चल रहा है यहां पर भी।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 19,
      "speaker": "agent",
      "start_s": 59.8,
      "end_s": 61.9,
      "text_en": "Sir, the market has increased. You also know it has increased.",
      "text_native": "सर market बढ़ी है। आपको भी पता ही है बढ़ी है।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 20,
      "speaker": "customer",
      "start_s": 62.0,
      "end_s": 66.0,
      "text_en": "There it is 70, it's going for 72 only. 71, 72. The material arrived yesterday at 72.",
      "text_native": "वहां है 70, 72 ही चल रहा है। 71, 72. 72 में कल माल आया।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 21,
      "speaker": "agent",
      "start_s": 66.0,
      "end_s": 67.7,
      "text_en": "What is it in SR? Yes, tell me.",
      "text_native": "SR में क्या रहता है? हां बताइए।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 22,
      "speaker": "customer",
      "start_s": 67.7,
      "end_s": 72.7,
      "text_en": "We take cut pieces, after getting them cut. We take cut, cut coils, like of 1390, 1500, we take it like that in 18 gauge.",
      "text_native": "हमारा तो cut piece लेते हैं हम, cutting करा के। Cut, cut coil लेते हैं जैसे 1390 का, 1500, ऐसे लेते हैं 18 gauge में।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 23,
      "speaker": "agent",
      "start_s": 72.7,
      "end_s": 73.9,
      "text_en": "Meaning you take slitting.",
      "text_native": "मतलब slitting का लेते हो आप।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 24,
      "speaker": "customer",
      "start_s": 73.9,
      "end_s": 79.1,
      "text_en": "We take slitting and in that, there is a party here in Jalandhar that does it and takes it. We can take the coil from anywhere, they get it cut and give it to us.",
      "text_native": "Slitting लेते हैं और उसमें यहां जालंधर में पार्टी है वो कर कर, ले लेती। जहां से मर्जी coil लें हम, वो कटवा के दे देती है।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 25,
      "speaker": "agent",
      "start_s": 79.1,
      "end_s": 80.0,
      "text_en": "Right now only one size is being used.",
      "text_native": "अभी एक ही size लग रहा है।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 26,
      "speaker": "agent",
      "start_s": 80.0,
      "end_s": 84.7,
      "text_en": "So sir, do this, take the coil from me. You give the delivery address for there, I will drop the coil there. You can get it cut.",
      "text_native": "तो आप सर ऐसा कर लो ना, मुझसे coil ले लो। आप वहां का delivery address दे दो, वहां पे छोड़ दूंगा मैं coil। आप कटवा लेना उसको।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 27,
      "speaker": "customer",
      "start_s": 84.7,
      "end_s": 87.7,
      "text_en": "To get it cut, who will get it cut? Where will we keep getting it cut? We don't have that much time to get it cut.",
      "text_native": "वो कटवाने, कटवाए कौन है? कटवाते कहां रहेंगे? हमको तो इतना टाइम नहीं ना कटवाने का।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 28,
      "speaker": "agent",
      "start_s": 87.7,
      "end_s": 89.4,
      "text_en": "No, you were the one saying right now, sir, that",
      "text_native": "नहीं आप ही तो कह रहे हो सर अभी कि"
    },
    {
      "ucid": "21112178910983381",
      "idx": 29,
      "speaker": "customer",
      "start_s": 89.4,
      "end_s": 91.7,
      "text_en": "I, that, the one who gets it cut is my supplier, the vendor.",
      "text_native": "मैं वो, वो कटवाता वही है जो सप्लायर मेरा, vendor जो है।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 30,
      "speaker": "agent",
      "start_s": 91.8,
      "end_s": 94.1,
      "text_en": "What, what is the width? 1300?",
      "text_native": "क्या क्या width कितना रहता है? 1300?"
    },
    {
      "ucid": "21112178910983381",
      "idx": 31,
      "speaker": "customer",
      "start_s": 94.1,
      "end_s": 96.7,
      "text_en": "There are many types. There are many sizes, four-five types of sizes.",
      "text_native": "कई तरह के होते हैं। कई size होते हैं, चार-पांच तरह के size होते हैं।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 32,
      "speaker": "agent",
      "start_s": 96.7,
      "end_s": 98.9,
      "text_en": "Okay, so is your main deal in CR or also in HR?",
      "text_native": "अच्छा, तो CR में ही main deal रहता है आपका कि HR में भी रहता है?"
    },
    {
      "ucid": "21112178910983381",
      "idx": 33,
      "speaker": "customer",
      "start_s": 98.9,
      "end_s": 100.1,
      "text_en": "HR is less, CR is more.",
      "text_native": "HR का कम होता है, CR का ज्यादा होता है।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 34,
      "speaker": "agent",
      "start_s": 100.1,
      "end_s": 100.9,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    },
    {
      "ucid": "21112178910983381",
      "idx": 35,
      "speaker": "customer",
      "start_s": 101.0,
      "end_s": 102.7,
      "text_en": "What is the rate for HR 16 gauge?",
      "text_native": "HR का क्या हो गया rate 16 gauge का?"
    },
    {
      "ucid": "21112178910983381",
      "idx": 36,
      "speaker": "agent",
      "start_s": 102.8,
      "end_s": 103.8,
      "text_en": "For HR, one second.",
      "text_native": "HR का, एक second."
    },
    {
      "ucid": "21112178910983381",
      "idx": 37,
      "speaker": "agent",
      "start_s": 110.0,
      "end_s": 114.7,
      "text_en": "For HR, sir, it was 62 200 as of yesterday, ex-price from Ghaziabad. And what is that in Punjab, in Ludhiana, I have to deliver [inaudible], if you take it.",
      "text_native": "HR का तो सर 62 200 चल रहा था कल की डेट में, ex-price from Ghaziabad. और क्या है कि पंजाब में लुधियाना में तो मैं [inaudible] deliver करना है, अगर आप ले लेते हो तो।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 38,
      "speaker": "customer",
      "start_s": 114.7,
      "end_s": 115.1,
      "text_en": "For how much?",
      "text_native": "कितने का?"
    },
    {
      "ucid": "21112178910983381",
      "idx": 39,
      "speaker": "agent",
      "start_s": 115.1,
      "end_s": 118.9,
      "text_en": "This 62 200 ex-price with loading from Ghaziabad.",
      "text_native": "ये 62 200 ex-price loading के साथ from Ghaziabad."
    },
    {
      "ucid": "21112178910983381",
      "idx": 40,
      "speaker": "customer",
      "start_s": 118.9,
      "end_s": 119.7,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 41,
      "speaker": "customer",
      "start_s": 120.0,
      "end_s": 122.1,
      "text_en": "The rate will increase by the time it reaches here in Ludhiana.",
      "text_native": "वो यहां पे आके बढ़ ही जाएगा rate लुधियाने में।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 42,
      "speaker": "agent",
      "start_s": 122.1,
      "end_s": 125.4,
      "text_en": "No, I'll see then, if you take the coil, sir.",
      "text_native": "नहीं मैं देख लो फिर, अगर coil लोगे तो सर।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 43,
      "speaker": "agent",
      "start_s": 125.5,
      "end_s": 128.9,
      "text_en": "Meaning in 62 200 delivered at your Ludhiana.",
      "text_native": "मतलब 62 200 में delivered at your Ludhiana."
    },
    {
      "ucid": "21112178910983381",
      "idx": 44,
      "speaker": "customer",
      "start_s": 128.9,
      "end_s": 129.7,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 45,
      "speaker": "customer",
      "start_s": 130.0,
      "end_s": 131.7,
      "text_en": "Okay, I will let you know after checking.",
      "text_native": "चलो, बता दूंगा देख के।"
    },
    {
      "ucid": "21112178910983381",
      "idx": 46,
      "speaker": "agent",
      "start_s": 131.8,
      "end_s": 132.9,
      "text_en": "Okay sir.",
      "text_native": "ठीक है सर।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178910983381",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Hello Darshan ji, namaskar, I was calling from JSW One. Do you have two minutes to talk, sir?",
      "comment": "Agent greeted, used the customer's name, identified the company, and asked for permission to speak."
    },
    {
      "ucid": "21112178910983381",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "so I wanted to ask if there is any requirement right now? Are you looking for any order for HR CR?",
      "comment": "Agent did not lead with a supply or price hook, instead jumping directly to asking for requirements."
    },
    {
      "ucid": "21112178910983381",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "CR तो मैं उसकी SR की use करता हूं।",
      "comment": "Agent only managed to uncover the customer's current brand for CR (Q4), but failed to ask about manufacturing, applications, volume, JSW share, or payment terms."
    },
    {
      "ucid": "21112178910983381",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Meaning in 62 200 delivered at your Ludhiana.",
      "comment": "After the customer raised a concern about transport costs, the agent correctly pitched an all-inclusive delivered price, which is a relevant USP."
    },
    {
      "ucid": "21112178910983381",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "so I wanted to ask if there is any requirement right now? Are you looking for any order for HR CR?",
      "comment": "Agent asked if a current requirement exists at the start of the call, fulfilling the primary condition of this step."
    },
    {
      "ucid": "21112178910983381",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: Okay, I will let you know after checking. AGENT: Okay sir.",
      "comment": "The call ended without a committed next step; the agent accepted the customer's vague promise to call back without proposing a quote or a follow-up call."
    }
  ],
  "objections": [
    {
      "ucid": "21112178910983381",
      "obj_type": "price",
      "state": "handled",
      "evidence": "The rate will increase by the time it reaches here in Ludhiana.",
      "response": "Meaning in 62 200 delivered at your Ludhiana."
    },
    {
      "ucid": "21112178910983381",
      "obj_type": "incumbent_supplier",
      "state": "handled",
      "evidence": "I, that, the one who gets it cut is my supplier, the vendor.",
      "response": "So sir, do this, take the coil from me. You give the delivery address for there, I will drop the coil there. You can get it cut."
    },
    {
      "ucid": "21112178910983381",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "Okay, I will let you know after checking.",
      "response": "Okay sir."
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}