Call 21112178910975681 2026-09-11 · Ronak Mehta · 1:25
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | supply_led (campaign_name:medium) |
Audio: clear: The audio quality is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.33
confidence high · +8/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but did not ask for permission to speak, jumping directly into a qualifying question.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
Agent did not use a supply or price-led hook to create interest, instead opening with a direct question about requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The call was immediately redirected to another person, so the agent had no opportunity to ask any of the 6 discovery questions.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Qualify
Are you planning for any material this month in MS steels?
Closure with next step
Okay sir, I'll talk to him.
Summary
Agent called Surya Scaffolding to ask about MS steel requirements. The contact person clarified that they handle pipes, while sheet metal procurement is done by a sister company, Decent Metal Industry. The agent was given the correct contact person's name and number and committed to following up with them.
Coaching
When you open the call, remember to first ask for permission to speak and then use a hook to build interest before asking if they have a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, this is Pavan speaking from JSW One. Are you planning for any material this month in MS steels? Agent identified self and company but did not ask for permission to speak, jumping directly into a qualifying question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not use a supply or price-led hook to create interest, instead opening with a direct question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 | This is Sahil Garg. He is the one looking into this, sir. The call was immediately redirected to another person, so the agent had no opportunity to ask any of the 6 discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call was redirected before any discovery could be done, leaving no opportunity to pitch relevant USPs. |
| SL5 Qualify | 2 | pass | – | 2.0 | Are you planning for any material this month in MS steels? Agent successfully asked if a current requirement exists, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay sir, I'll talk to him. Agent established and committed to a clear next step: contacting the correct person provided by the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.575 | 24.1s | 17.8s | 43.1s | 4.8s | 211.6 | 0 | 11 | 10 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello
हेलो
agent
1.4s
Hello
हेलो
agent
2.2s
Uh, am I speaking with Surya Scaffolding?
अह सूर्या स्कैफोल्डिंग से बात हो रही है मेरी?
customer
4.2s
Yes.
हांजी।
agent
4.5s
Yes, this is Pavan speaking from JSW One. Are you planning for any material this month in MS steels?
जी, पवन इस साइड से बात कर रहा हूं मैं JSW One से। अभी कुछ मटेरियल प्लान कर रहे हैं क्या अभी आप ये मंथ के लिए MS steels में?
customer
9.3s
Sir, write down a number of mine for this, write down a number.
सर एक नंबर लिखिए मेरा इसमें, एक नंबर लिखिए आप।
agent
12.1s
Yes. Yes, tell me.
हां। जी बोलिए।
customer
13.5s
99157
agent
15.4s
99157
customer
17.2s
00
agent
18.3s
00
customer
19.5s
134
agent
21.0s
134. Okay.
customer
22.1s
This is Sahil Garg. He is the one looking into this, sir.
ये साहिल गर्ग है। यही देख रहे हैं इसको सर।
agent
25.3s
Okay. And this will be in the name of your Surya Scaffolds, right, whatever future transaction happens?
Okay. और ये आपके Surya Scaffolds के नाम से ही होगी ना जो भी आगे ट्रांजैक्शन होगी तो?
customer
30.0s
No, the sheets come under the name of Decent Metal Industry.
नहीं, sheets आती Decent Metal Industry के नाम से।
agent
33.2s
Okay, from Decent. Yes, I have the mail decent@gmail.com.
Okay, Decent से। हां, मेरे पास है decent@gmail.com mail तो।
customer
36.0s
We do the sheet work in Decent. In Surya, we do the pipes work.
Sheet का काम हम Decent में ही करते हैं। Surya में हम pipes का काम करते हैं।
agent
40.2s
Understood, understood. Okay sir, I'll talk to him. So for now, okay, I'll discuss with him if there's anything. Yeah.
Understood, understood. ठीक है सर, इनसे बात कर लेता हूं। तो अभी, ठीक है, उनसे डिस्कस कर लेता हूं कुछ रहेगा तो। Yeah.
customer
45.0s
Thank you.
agent
46.2s
Thank you.