{ "ucid": "21112178910975681", "call_date": "2026-09-11", "start_time": "2026-09-11 12:25:56", "end_time": "2026-09-11 12:27:21", "duration_sec": 85, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "No_requirement", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7a06109ee8f63bf5f9811c7e3bb7c2e0.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 238, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178910975681__DIA7a06109ee8f63bf5f9811c7e3bb7c2e0.mp3", "audio_bytes": 206928, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 68.976, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello (हेलो)\n[1s] AGENT: Hello (हेलो)\n[2s] AGENT: Uh, am I speaking with Surya Scaffolding? (अह सूर्या स्कैफोल्डिंग से बात हो रही है मेरी?)\n[4s] CUSTOMER: Yes. (हांजी।)\n[4s] AGENT: Yes, this is Pavan speaking from JSW One. Are you planning for any material this month in MS steels? (जी, पवन इस साइड से बात कर रहा हूं मैं JSW One से। अभी कुछ मटेरियल प्लान कर रहे हैं क्या अभी आप ये मंथ के लिए MS steels में?)\n[9s] CUSTOMER: Sir, write down a number of mine for this, write down a number. (सर एक नंबर लिखिए मेरा इसमें, एक नंबर लिखिए आप।)\n[12s] AGENT: Yes. Yes, tell me. (हां। जी बोलिए।)\n[13s] CUSTOMER: 99157\n[15s] AGENT: 99157\n[17s] CUSTOMER: 00\n[18s] AGENT: 00\n[20s] CUSTOMER: 134\n[21s] AGENT: 134. Okay.\n[22s] CUSTOMER: This is Sahil Garg. He is the one looking into this, sir. (ये साहिल गर्ग है। यही देख रहे हैं इसको सर।)\n[25s] AGENT: Okay. And this will be in the name of your Surya Scaffolds, right, whatever future transaction happens? (Okay. और ये आपके Surya Scaffolds के नाम से ही होगी ना जो भी आगे ट्रांजैक्शन होगी तो?)\n[30s] CUSTOMER: No, the sheets come under the name of Decent Metal Industry. (नहीं, sheets आती Decent Metal Industry के नाम से।)\n[33s] AGENT: Okay, from Decent. Yes, I have the mail decent@gmail.com. (Okay, Decent से। हां, मेरे पास है decent@gmail.com mail तो।)\n[36s] CUSTOMER: We do the sheet work in Decent. In Surya, we do the pipes work. (Sheet का काम हम Decent में ही करते हैं। Surya में हम pipes का काम करते हैं।)\n[40s] AGENT: Understood, understood. Okay sir, I'll talk to him. So for now, okay, I'll discuss with him if there's anything. Yeah. (Understood, understood. ठीक है सर, इनसे बात कर लेता हूं। तो अभी, ठीक है, उनसे डिस्कस कर लेता हूं कुछ रहेगा तो। Yeah.)\n[45s] CUSTOMER: Thank you.\n[46s] AGENT: Thank you.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 21, "connected": 1, "audio_notes": "clear: The audio quality is clear with minimal background noise.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "21 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]", "pitch_coaching_note": "When you open the call, remember to first ask for permission to speak and then use a hook to build interest before asking if they have a requirement.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "Agent called Surya Scaffolding to ask about MS steel requirements. The contact person clarified that they handle pipes, while sheet metal procurement is done by a sister company, Decent Metal Industry. The agent was given the correct contact person's name and number and committed to following up with them.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes, this is Pavan speaking from JSW One. Are you planning for any material this month in MS steels?\", \"comment\": \"Agent identified self and company but did not ask for permission to speak, jumping directly into a qualifying question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not use a supply or price-led hook to create interest, instead opening with a direct question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"This is Sahil Garg. He is the one looking into this, sir.\", \"comment\": \"The call was immediately redirected to another person, so the agent had no opportunity to ask any of the 6 discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was redirected before any discovery could be done, leaving no opportunity to pitch relevant USPs.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Are you planning for any material this month in MS steels?\", \"comment\": \"Agent successfully asked if a current requirement exists, which is the primary goal of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay sir, I'll talk to him.\", \"comment\": \"Agent established and committed to a clear next step: contacting the correct person provided by the customer.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When you open the call, remember to first ask for permission to speak and then use a hook to build interest before asking if they have a requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"Agent called Surya Scaffolding to ask about MS steel requirements. The contact person clarified that they handle pipes, while sheet metal procurement is done by a sister company, Decent Metal Industry. The agent was given the correct contact person's name and number and committed to following up with them.\"}", "error": null, "latency_ms": 41253, "input_tokens": 3164, "output_tokens": 750, "created_at": "2026-09-25 11:02:37", "sentiment": "positive", "sentiment_score": 0.329, "sentiment_confidence": "high", "pos": 8, "neg": 0, "lex_hits": 3, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.575, "agent_talk_sec": 24.1, "customer_talk_sec": 17.8, "dead_air_sec": 43.1, "longest_monologue_sec": 4.8, "agent_wpm": 211.6, "interruptions": 0, "agent_turns": 11, "customer_turns": 10, "discovery_qs": 3, "words_agent": 85, "words_customer": 57, "monologue_heavy": 0, "turns": [ { "ucid": "21112178910975681", "idx": 0, "speaker": "customer", "start_s": 0.17, "end_s": 0.77, "text_en": "Hello", "text_native": "हेलो" }, { "ucid": "21112178910975681", "idx": 1, "speaker": "agent", "start_s": 1.4, "end_s": 1.84, "text_en": "Hello", "text_native": "हेलो" }, { "ucid": "21112178910975681", "idx": 2, "speaker": "agent", "start_s": 2.16, "end_s": 3.9, "text_en": "Uh, am I speaking with Surya Scaffolding?", "text_native": "अह सूर्या स्कैफोल्डिंग से बात हो रही है मेरी?" }, { "ucid": "21112178910975681", "idx": 3, "speaker": "customer", "start_s": 4.16, "end_s": 4.5, "text_en": "Yes.", "text_native": "हांजी।" }, { "ucid": "21112178910975681", "idx": 4, "speaker": "agent", "start_s": 4.5, "end_s": 9.28, "text_en": "Yes, this is Pavan speaking from JSW One. Are you planning for any material this month in MS steels?", "text_native": "जी, पवन इस साइड से बात कर रहा हूं मैं JSW One से। अभी कुछ मटेरियल प्लान कर रहे हैं क्या अभी आप ये मंथ के लिए MS steels में?" }, { "ucid": "21112178910975681", "idx": 5, "speaker": "customer", "start_s": 9.28, "end_s": 12.1, "text_en": "Sir, write down a number of mine for this, write down a number.", "text_native": "सर एक नंबर लिखिए मेरा इसमें, एक नंबर लिखिए आप।" }, { "ucid": "21112178910975681", "idx": 6, "speaker": "agent", "start_s": 12.1, "end_s": 13.2, "text_en": "Yes. Yes, tell me.", "text_native": "हां। जी बोलिए।" }, { "ucid": "21112178910975681", "idx": 7, "speaker": "customer", "start_s": 13.46, "end_s": 15.0, "text_en": "99157", "text_native": "99157" }, { "ucid": "21112178910975681", "idx": 8, "speaker": "agent", "start_s": 15.4, "end_s": 16.9, "text_en": "99157", "text_native": "99157" }, { "ucid": "21112178910975681", "idx": 9, "speaker": "customer", "start_s": 17.2, "end_s": 18.0, "text_en": "00", "text_native": "00" }, { "ucid": "21112178910975681", "idx": 10, "speaker": "agent", "start_s": 18.3, "end_s": 19.0, "text_en": "00", "text_native": "00" }, { "ucid": "21112178910975681", "idx": 11, "speaker": "customer", "start_s": 19.5, "end_s": 20.7, "text_en": "134", "text_native": "134" }, { "ucid": "21112178910975681", "idx": 12, "speaker": "agent", "start_s": 21.0, "end_s": 21.9, "text_en": "134. Okay.", "text_native": "134. Okay." }, { "ucid": "21112178910975681", "idx": 13, "speaker": "customer", "start_s": 22.1, "end_s": 24.8, "text_en": "This is Sahil Garg. He is the one looking into this, sir.", "text_native": "ये साहिल गर्ग है। यही देख रहे हैं इसको सर।" }, { "ucid": "21112178910975681", "idx": 14, "speaker": "agent", "start_s": 25.3, "end_s": 30.0, "text_en": "Okay. And this will be in the name of your Surya Scaffolds, right, whatever future transaction happens?", "text_native": "Okay. और ये आपके Surya Scaffolds के नाम से ही होगी ना जो भी आगे ट्रांजैक्शन होगी तो?" }, { "ucid": "21112178910975681", "idx": 15, "speaker": "customer", "start_s": 30.0, "end_s": 32.8, "text_en": "No, the sheets come under the name of Decent Metal Industry.", "text_native": "नहीं, sheets आती Decent Metal Industry के नाम से।" }, { "ucid": "21112178910975681", "idx": 16, "speaker": "agent", "start_s": 33.2, "end_s": 36.0, "text_en": "Okay, from Decent. Yes, I have the mail decent@gmail.com.", "text_native": "Okay, Decent से। हां, मेरे पास है decent@gmail.com mail तो।" }, { "ucid": "21112178910975681", "idx": 17, "speaker": "customer", "start_s": 36.0, "end_s": 40.2, "text_en": "We do the sheet work in Decent. In Surya, we do the pipes work.", "text_native": "Sheet का काम हम Decent में ही करते हैं। Surya में हम pipes का काम करते हैं।" }, { "ucid": "21112178910975681", "idx": 18, "speaker": "agent", "start_s": 40.2, "end_s": 45.0, "text_en": "Understood, understood. Okay sir, I'll talk to him. So for now, okay, I'll discuss with him if there's anything. Yeah.", "text_native": "Understood, understood. ठीक है सर, इनसे बात कर लेता हूं। तो अभी, ठीक है, उनसे डिस्कस कर लेता हूं कुछ रहेगा तो। Yeah." }, { "ucid": "21112178910975681", "idx": 19, "speaker": "customer", "start_s": 45.0, "end_s": 45.8, "text_en": "Thank you.", "text_native": "Thank you." }, { "ucid": "21112178910975681", "idx": 20, "speaker": "agent", "start_s": 46.2, "end_s": 46.8, "text_en": "Thank you.", "text_native": "Thank you." } ], "steps": [ { "ucid": "21112178910975681", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Yes, this is Pavan speaking from JSW One. Are you planning for any material this month in MS steels?", "comment": "Agent identified self and company but did not ask for permission to speak, jumping directly into a qualifying question." }, { "ucid": "21112178910975681", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not use a supply or price-led hook to create interest, instead opening with a direct question about requirements." }, { "ucid": "21112178910975681", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "This is Sahil Garg. He is the one looking into this, sir.", "comment": "The call was immediately redirected to another person, so the agent had no opportunity to ask any of the 6 discovery questions." }, { "ucid": "21112178910975681", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call was redirected before any discovery could be done, leaving no opportunity to pitch relevant USPs." }, { "ucid": "21112178910975681", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Are you planning for any material this month in MS steels?", "comment": "Agent successfully asked if a current requirement exists, which is the primary goal of this step." }, { "ucid": "21112178910975681", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Okay sir, I'll talk to him.", "comment": "Agent established and committed to a clear next step: contacting the correct person provided by the customer." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)" ], "objection_phrases_list": [] }