Call 21112178910970531 2026-09-11 · dhruv · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter on the agent's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.24
confidence high · +2/−3
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
agent identified the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
agent skipped the hook and went straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
no discovery questions were asked to understand the customer's business.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Uh sir, is there any requirement for sheet metals, etc.?
Summary
The agent introduced JSW One and immediately asked for a requirement, skipping the hook and discovery steps. The customer stated they had no current need. The call ended abruptly after a confusing exchange, with no information gathered or next steps established.
Coaching
You must follow the pitch structure: after introducing yourself, deliver the supply hook to create interest *before* asking if they have a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I was calling from JSW One. agent identified the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
agent skipped the hook and went straight to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
no discovery questions were asked to understand the customer's business. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
no USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, is there any requirement for sheet metals, etc.? agent successfully asked if a current requirement exists, although it was premature. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
the call ended abruptly with no next step defined or agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.5 | 6.6s | 6.6s | 45.8s | 2.0s | 300.0 | 0 | 7 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello
हेलो
agent
2.0s
Hello
हेलो
customer
2.6s
Yes sir, speak.
यस सर बोलिए
agent
3.4s
Sir, I was calling from JSW One.
सर JSW One से बात कर रहा था।
customer
5.2s
Speak, sir.
बोलिए सर।
agent
6.0s
Uh sir, is there any requirement for sheet metals, etc.?
अह सर कुछ requirement है sheet metals वगेरा में?
customer
8.5s
There is no requirement right now.
Requirement अभी नहीं है।
agent
10.0s
Hello?
हेलो?
customer
10.6s
Yes sir.
हां सर।
agent
11.0s
Please speak, sir.
बोलिए ना सर।
customer
11.5s
I was saying sir, is there any requirement for sheet metals, HR sheets, etc.?
बोल रहा था सर, sheet metals में कुछ requirement है HR sheets वगेरा में?
agent
14.0s
Uh, not right now sir, I was out of town.
अह अभी तो नहीं है सर, अभी out of town था।
customer
15.5s
Alright then.
ठीक है ना।
agent
16.7s
Okay.
customer
17.8s
Okay.