{
  "ucid": "21112178910970531",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 12:25:05",
  "end_time": "2026-09-11 12:26:04",
  "duration_sec": 59,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1c3f4a0d3f0b392fd58d2f44b85daaa4.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 240,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178910970531__DIA1c3f4a0d3f0b392fd58d2f44b85daaa4.mp3",
  "audio_bytes": 120096,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 40.032,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello   (हेलो)\n[3s] CUSTOMER: Yes sir, speak.   (यस सर बोलिए)\n[3s] AGENT: Sir, I was calling from JSW One.   (सर JSW One से बात कर रहा था।)\n[5s] CUSTOMER: Speak, sir.   (बोलिए सर।)\n[6s] AGENT: Uh sir, is there any requirement for sheet metals, etc.?   (अह सर कुछ requirement है sheet metals वगेरा में?)\n[8s] CUSTOMER: There is no requirement right now.   (Requirement अभी नहीं है।)\n[10s] AGENT: Hello?   (हेलो?)\n[11s] CUSTOMER: Yes sir.   (हां सर।)\n[11s] AGENT: Please speak, sir.   (बोलिए ना सर।)\n[12s] CUSTOMER: I was saying sir, is there any requirement for sheet metals, HR sheets, etc.?   (बोल रहा था सर, sheet metals में कुछ requirement है HR sheets वगेरा में?)\n[14s] AGENT: Uh, not right now sir, I was out of town.   (अह अभी तो नहीं है सर, अभी out of town था।)\n[16s] CUSTOMER: Alright then.   (ठीक है ना।)\n[17s] AGENT: Okay.\n[18s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 15,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise and chatter on the agent's side throughout the call.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "15 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must follow the pitch structure: after introducing yourself, deliver the supply hook to create interest *before* asking if they have a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced JSW One and immediately asked for a requirement, skipping the hook and discovery steps. The customer stated they had no current need. The call ended abruptly after a confusing exchange, with no information gathered or next steps established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I was calling from JSW One.\", \"comment\": \"agent identified the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"agent skipped the hook and went straight to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"no discovery questions were asked to understand the customer's business.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"no USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, is there any requirement for sheet metals, etc.?\", \"comment\": \"agent successfully asked if a current requirement exists, although it was premature.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"the call ended abruptly with no next step defined or agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the pitch structure: after introducing yourself, deliver the supply hook to create interest *before* asking if they have a requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced JSW One and immediately asked for a requirement, skipping the hook and discovery steps. The customer stated they had no current need. The call ended abruptly after a confusing exchange, with no information gathered or next steps established.\"}",
  "error": null,
  "latency_ms": 29253,
  "input_tokens": 2862,
  "output_tokens": 648,
  "created_at": "2026-09-25 11:02:33",
  "sentiment": "negative",
  "sentiment_score": -0.238,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 3,
  "lex_hits": 4,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.5,
  "agent_talk_sec": 6.6,
  "customer_talk_sec": 6.6,
  "dead_air_sec": 45.8,
  "longest_monologue_sec": 2.0,
  "agent_wpm": 300.0,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 8,
  "discovery_qs": 2,
  "words_agent": 33,
  "words_customer": 31,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178910970531",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.47,
      "end_s": 1.9,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178910970531",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.0,
      "end_s": 2.39,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178910970531",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.6,
      "end_s": 3.4,
      "text_en": "Yes sir, speak.",
      "text_native": "यस सर बोलिए"
    },
    {
      "ucid": "21112178910970531",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.4,
      "end_s": 4.9,
      "text_en": "Sir, I was calling from JSW One.",
      "text_native": "सर JSW One से बात कर रहा था।"
    },
    {
      "ucid": "21112178910970531",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.2,
      "end_s": 5.7,
      "text_en": "Speak, sir.",
      "text_native": "बोलिए सर।"
    },
    {
      "ucid": "21112178910970531",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 8.0,
      "text_en": "Uh sir, is there any requirement for sheet metals, etc.?",
      "text_native": "अह सर कुछ requirement है sheet metals वगेरा में?"
    },
    {
      "ucid": "21112178910970531",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.5,
      "end_s": 9.6,
      "text_en": "There is no requirement right now.",
      "text_native": "Requirement अभी नहीं है।"
    },
    {
      "ucid": "21112178910970531",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.0,
      "end_s": 10.3,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178910970531",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.6,
      "end_s": 11.0,
      "text_en": "Yes sir.",
      "text_native": "हां सर।"
    },
    {
      "ucid": "21112178910970531",
      "idx": 9,
      "speaker": "agent",
      "start_s": 11.0,
      "end_s": 11.5,
      "text_en": "Please speak, sir.",
      "text_native": "बोलिए ना सर।"
    },
    {
      "ucid": "21112178910970531",
      "idx": 10,
      "speaker": "customer",
      "start_s": 11.5,
      "end_s": 14.0,
      "text_en": "I was saying sir, is there any requirement for sheet metals, HR sheets, etc.?",
      "text_native": "बोल रहा था सर, sheet metals में कुछ requirement है HR sheets वगेरा में?"
    },
    {
      "ucid": "21112178910970531",
      "idx": 11,
      "speaker": "agent",
      "start_s": 14.0,
      "end_s": 15.5,
      "text_en": "Uh, not right now sir, I was out of town.",
      "text_native": "अह अभी तो नहीं है सर, अभी out of town था।"
    },
    {
      "ucid": "21112178910970531",
      "idx": 12,
      "speaker": "customer",
      "start_s": 15.5,
      "end_s": 16.1,
      "text_en": "Alright then.",
      "text_native": "ठीक है ना।"
    },
    {
      "ucid": "21112178910970531",
      "idx": 13,
      "speaker": "agent",
      "start_s": 16.7,
      "end_s": 17.1,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178910970531",
      "idx": 14,
      "speaker": "customer",
      "start_s": 17.8,
      "end_s": 18.1,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178910970531",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I was calling from JSW One.",
      "comment": "agent identified the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178910970531",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "agent skipped the hook and went straight to asking for a requirement."
    },
    {
      "ucid": "21112178910970531",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "no discovery questions were asked to understand the customer's business."
    },
    {
      "ucid": "21112178910970531",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "no USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178910970531",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh sir, is there any requirement for sheet metals, etc.?",
      "comment": "agent successfully asked if a current requirement exists, although it was premature."
    },
    {
      "ucid": "21112178910970531",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "the call ended abruptly with no next step defined or agreed upon."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}