Call 21112178910949962 2026-09-11 · Ronak Mehta · 3:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 15 turns, clean transcript (13% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some background noise on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.33
confidence high · +0/−1
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, instead jumping directly into a requirement check.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook to create interest, instead opening with a direct question about requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Only 2 of the 6 required discovery questions were attempted, which is below the threshold for a 'partial' score.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent called to check for HR/CR requirements. The customer initially stated no current need. Through discovery, the agent learned the customer uses JSPL. The customer mentioned a need for 'Coil C102', but the call ended before the agent could fully qualify the requirement or propose a next step.
Coaching
Your opening needs to include asking for permission to speak and a strong hook (e.g., price or availability) to create interest before you ask about requirements.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh, do you have any requirement for HR steels or CR sheets, something like that? The agent did not ask for permission to speak, instead jumping directly into a requirement check. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook to create interest, instead opening with a direct question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | What do you do, sir? ... Which brand do you use? Only 2 of the 6 required discovery questions were attempted, which is below the threshold for a 'partial' score. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 | Sir, we, JSW One, are a B2B marketplace. We have Tata, Sail also onboarded. The agent only pitched one USP, while the rubric requires 2-3 for a pass. |
| SL5 Qualify | 2 | fail | – | 0.0 | Do you need a coil, a sheet, what do you need? Although a material was mentioned ('Coil C102'), the agent did not capture the full qualifying details like thickness, width, quantity, or location. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly without any discussion or agreement on a next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.734 heavy | 30.1s | 10.9s | 140.0s | 9.1s | 253.2 | 0 | 8 | 7 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
6.2s
Hello, good morning sir, I am Ronak Mehta speaking, Raghav ji, from JSW One. Uh, do you have any requirement for HR steels or CR sheets, something like that?
Hello, good morning sir, main Ronak Mehta baat kar raha hoon Raghav ji from JSW One. Uh, kuch requirement abhi aa raha hai aapko HR steels mein ya CR sheets mein, aise kuch?
customer
14.5s
No, not right now.
नहीं अभी।
agent
15.5s
What are you... I mean, have you already procured for the month or are you planning? How is it, sir?
आप किस मतलब already procure कर लिया है महीने के लिए या plan कर रहे हैं? कैसा है सर?
customer
19.5s
No, not right now, I have just done it for this.
नहीं अभी, अभी किया है इसका।
agent
22.5s
So what do you do? Do you do trading? What do you do, sir?
तो आप क्या करते हैं? Trading करते हैं? आप क्या करते हो सर?
customer
26.1s
In JSW [inaudible]
JSW में [inaudible]
agent
28.4s
In JSW?
JSW में?
customer
29.6s
Not JSW [inaudible]
JSW नहीं [inaudible]
agent
32.0s
Which brand do you use? Which material do you use, sir?
कौन सा brand use करते हैं? कौन सा material use करते हैं सर आप?
customer
35.6s
You will only provide JSW, right?
आप JSW ही दोगे ना?
agent
37.5s
Sir, we, JSW One, are a B2B marketplace. We have Tata, Sail also onboarded. Because for specific manufacturing, at specific locations, those are the brands that are used. So we provide those as well.
सर हम JSW One जो है ना, B2B marketplace है। इसमें हमारे Tata, Sail भी onboarded है। क्योंकि specific manufacturing, specific location पे वही brands चलते हैं। तो हम वो भी provide करते हैं।
customer
47.5s
JSPL.
agent
49.0s
Okay. Which one in JSPL? Do you need a coil, a sheet, what do you need?
Okay. JSPL में कौन सा? आपको coil चाहिए, sheet चाहिए, क्या चाहिए आपको?
customer
53.5s
Coil C102.
agent
55.8s
Coil.