{ "ucid": "21112178910949962", "call_date": "2026-09-11", "start_time": "2026-09-11 12:21:39", "end_time": "2026-09-11 12:24:40", "duration_sec": 181, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "No_requirement", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA6b12a82422d192b86e23f01d6b78ae1f.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 242, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178910949962__DIA6b12a82422d192b86e23f01d6b78ae1f.mp3", "audio_bytes": 497232, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 165.744, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[6s] AGENT: Hello, good morning sir, I am Ronak Mehta speaking, Raghav ji, from JSW One. Uh, do you have any requirement for HR steels or CR sheets, something like that? (Hello, good morning sir, main Ronak Mehta baat kar raha hoon Raghav ji from JSW One. Uh, kuch requirement abhi aa raha hai aapko HR steels mein ya CR sheets mein, aise kuch?)\n[14s] CUSTOMER: No, not right now. (नहीं अभी।)\n[16s] AGENT: What are you... I mean, have you already procured for the month or are you planning? How is it, sir? (आप किस मतलब already procure कर लिया है महीने के लिए या plan कर रहे हैं? कैसा है सर?)\n[20s] CUSTOMER: No, not right now, I have just done it for this. (नहीं अभी, अभी किया है इसका।)\n[22s] AGENT: So what do you do? Do you do trading? What do you do, sir? (तो आप क्या करते हैं? Trading करते हैं? आप क्या करते हो सर?)\n[26s] CUSTOMER: In JSW [inaudible] (JSW में [inaudible])\n[28s] AGENT: In JSW? (JSW में?)\n[30s] CUSTOMER: Not JSW [inaudible] (JSW नहीं [inaudible])\n[32s] AGENT: Which brand do you use? Which material do you use, sir? (कौन सा brand use करते हैं? कौन सा material use करते हैं सर आप?)\n[36s] CUSTOMER: You will only provide JSW, right? (आप JSW ही दोगे ना?)\n[38s] AGENT: Sir, we, JSW One, are a B2B marketplace. We have Tata, Sail also onboarded. Because for specific manufacturing, at specific locations, those are the brands that are used. So we provide those as well. (सर हम JSW One जो है ना, B2B marketplace है। इसमें हमारे Tata, Sail भी onboarded है। क्योंकि specific manufacturing, specific location पे वही brands चलते हैं। तो हम वो भी provide करते हैं।)\n[48s] CUSTOMER: JSPL.\n[49s] AGENT: Okay. Which one in JSPL? Do you need a coil, a sheet, what do you need? (Okay. JSPL में कौन सा? आपको coil चाहिए, sheet चाहिए, क्या चाहिए आपको?)\n[54s] CUSTOMER: Coil C102.\n[56s] AGENT: Coil.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 15, "connected": 1, "audio_notes": "TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some background noise on the customer's side, but it does not significantly impact transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "15 turns, clean transcript (13% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 0.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "Your opening needs to include asking for permission to speak and a strong hook (e.g., price or availability) to create interest before you ask about requirements.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent called to check for HR/CR requirements. The customer initially stated no current need. Through discovery, the agent learned the customer uses JSPL. The customer mentioned a need for 'Coil C102', but the call ended before the agent could fully qualify the requirement or propose a next step.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Uh, do you have any requirement for HR steels or CR sheets, something like that?\", \"comment\": \"The agent did not ask for permission to speak, instead jumping directly into a requirement check.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook to create interest, instead opening with a direct question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"What do you do, sir? ... Which brand do you use?\", \"comment\": \"Only 2 of the 6 required discovery questions were attempted, which is below the threshold for a 'partial' score.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, we, JSW One, are a B2B marketplace. We have Tata, Sail also onboarded.\", \"comment\": \"The agent only pitched one USP, while the rubric requires 2-3 for a pass.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you need a coil, a sheet, what do you need?\", \"comment\": \"Although a material was mentioned ('Coil C102'), the agent did not capture the full qualifying details like thickness, width, quantity, or location.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without any discussion or agreement on a next step.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"Your opening needs to include asking for permission to speak and a strong hook (e.g., price or availability) to create interest before you ask about requirements.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called to check for HR/CR requirements. The customer initially stated no current need. Through discovery, the agent learned the customer uses JSPL. The customer mentioned a need for 'Coil C102', but the call ended before the agent could fully qualify the requirement or propose a next step.\"}", "error": null, "latency_ms": 37559, "input_tokens": 3121, "output_tokens": 768, "created_at": "2026-09-25 11:02:55", "sentiment": "negative", "sentiment_score": -0.331, "sentiment_confidence": "high", "pos": 0, "neg": 1, "lex_hits": 5, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.734, "agent_talk_sec": 30.1, "customer_talk_sec": 10.9, "dead_air_sec": 140.0, "longest_monologue_sec": 9.1, "agent_wpm": 253.2, "interruptions": 0, "agent_turns": 8, "customer_turns": 7, "discovery_qs": 11, "words_agent": 127, "words_customer": 30, "monologue_heavy": 1, "turns": [ { "ucid": "21112178910949962", "idx": 0, "speaker": "agent", "start_s": 6.2, "end_s": 14.2, "text_en": "Hello, good morning sir, I am Ronak Mehta speaking, Raghav ji, from JSW One. Uh, do you have any requirement for HR steels or CR sheets, something like that?", "text_native": "Hello, good morning sir, main Ronak Mehta baat kar raha hoon Raghav ji from JSW One. Uh, kuch requirement abhi aa raha hai aapko HR steels mein ya CR sheets mein, aise kuch?" }, { "ucid": "21112178910949962", "idx": 1, "speaker": "customer", "start_s": 14.5, "end_s": 15.2, "text_en": "No, not right now.", "text_native": "नहीं अभी।" }, { "ucid": "21112178910949962", "idx": 2, "speaker": "agent", "start_s": 15.5, "end_s": 18.6, "text_en": "What are you... I mean, have you already procured for the month or are you planning? How is it, sir?", "text_native": "आप किस मतलब already procure कर लिया है महीने के लिए या plan कर रहे हैं? कैसा है सर?" }, { "ucid": "21112178910949962", "idx": 3, "speaker": "customer", "start_s": 19.5, "end_s": 21.9, "text_en": "No, not right now, I have just done it for this.", "text_native": "नहीं अभी, अभी किया है इसका।" }, { "ucid": "21112178910949962", "idx": 4, "speaker": "agent", "start_s": 22.5, "end_s": 24.8, "text_en": "So what do you do? Do you do trading? What do you do, sir?", "text_native": "तो आप क्या करते हैं? Trading करते हैं? आप क्या करते हो सर?" }, { "ucid": "21112178910949962", "idx": 5, "speaker": "customer", "start_s": 26.1, "end_s": 28.2, "text_en": "In JSW [inaudible]", "text_native": "JSW में [inaudible]" }, { "ucid": "21112178910949962", "idx": 6, "speaker": "agent", "start_s": 28.4, "end_s": 29.0, "text_en": "In JSW?", "text_native": "JSW में?" }, { "ucid": "21112178910949962", "idx": 7, "speaker": "customer", "start_s": 29.6, "end_s": 31.9, "text_en": "Not JSW [inaudible]", "text_native": "JSW नहीं [inaudible]" }, { "ucid": "21112178910949962", "idx": 8, "speaker": "agent", "start_s": 32.0, "end_s": 34.6, "text_en": "Which brand do you use? Which material do you use, sir?", "text_native": "कौन सा brand use करते हैं? कौन सा material use करते हैं सर आप?" }, { "ucid": "21112178910949962", "idx": 9, "speaker": "customer", "start_s": 35.6, "end_s": 37.0, "text_en": "You will only provide JSW, right?", "text_native": "आप JSW ही दोगे ना?" }, { "ucid": "21112178910949962", "idx": 10, "speaker": "agent", "start_s": 37.5, "end_s": 46.6, "text_en": "Sir, we, JSW One, are a B2B marketplace. We have Tata, Sail also onboarded. Because for specific manufacturing, at specific locations, those are the brands that are used. So we provide those as well.", "text_native": "सर हम JSW One जो है ना, B2B marketplace है। इसमें हमारे Tata, Sail भी onboarded है। क्योंकि specific manufacturing, specific location पे वही brands चलते हैं। तो हम वो भी provide करते हैं।" }, { "ucid": "21112178910949962", "idx": 11, "speaker": "customer", "start_s": 47.5, "end_s": 48.1, "text_en": "JSPL.", "text_native": "JSPL." }, { "ucid": "21112178910949962", "idx": 12, "speaker": "agent", "start_s": 49.0, "end_s": 53.0, "text_en": "Okay. Which one in JSPL? Do you need a coil, a sheet, what do you need?", "text_native": "Okay. JSPL में कौन सा? आपको coil चाहिए, sheet चाहिए, क्या चाहिए आपको?" }, { "ucid": "21112178910949962", "idx": 13, "speaker": "customer", "start_s": 53.5, "end_s": 54.9, "text_en": "Coil C102.", "text_native": "Coil C102." }, { "ucid": "21112178910949962", "idx": 14, "speaker": "agent", "start_s": 55.8, "end_s": 56.2, "text_en": "Coil.", "text_native": "Coil." } ], "steps": [ { "ucid": "21112178910949962", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Uh, do you have any requirement for HR steels or CR sheets, something like that?", "comment": "The agent did not ask for permission to speak, instead jumping directly into a requirement check." }, { "ucid": "21112178910949962", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not provide a supply or price hook to create interest, instead opening with a direct question about requirements." }, { "ucid": "21112178910949962", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 2, "evidence": "What do you do, sir? ... Which brand do you use?", "comment": "Only 2 of the 6 required discovery questions were attempted, which is below the threshold for a 'partial' score." }, { "ucid": "21112178910949962", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Sir, we, JSW One, are a B2B marketplace. We have Tata, Sail also onboarded.", "comment": "The agent only pitched one USP, while the rubric requires 2-3 for a pass." }, { "ucid": "21112178910949962", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Do you need a coil, a sheet, what do you need?", "comment": "Although a material was mentioned ('Coil C102'), the agent did not capture the full qualifying details like thickness, width, quantity, or location." }, { "ucid": "21112178910949962", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended abruptly without any discussion or agreement on a next step." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL5 Qualify", "SL6 Closure with next step" ], "objection_phrases_list": [] }