{ "ucid": "21112178910934631", "call_date": "2026-09-11", "start_time": "2026-09-11 12:19:06", "end_time": "2026-09-11 12:23:02", "duration_sec": 236, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "", "agent": "soumya", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA01b728da9d6bcbe7f23ddfa33161afe9.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 243, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178910934631__DIA01b728da9d6bcbe7f23ddfa33161afe9.mp3", "audio_bytes": 644328, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 214.776, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello?\n[1s] AGENT: Hello?\n[2s] CUSTOMER: Hello? Yes. (Hello? Ha.)\n[3s] AGENT: Sir, am I speaking to someone from Srinivas Technologies? (ಸರ್, ಶ್ರೀನಿವಾಸ್ ಟೆಕ್ನಾಲಜೀಸ್ ಇಂದ ಮಾತಾಡೋದು?)\n[6s] CUSTOMER: Okay.\n[6s] AGENT: I am calling you from JSW One platform private limited.\n[9s] CUSTOMER: Okay.\n[10s] AGENT: Yeah, I am calling you specifically to understand if you have any HR, CR, structural steel requirement. Do you procure from JSW directly?\n[15s] CUSTOMER: CR sheet is what we need.\n[17s] AGENT: CR sheet, okay.\n[19s] CUSTOMER: D2.\n[20s] AGENT: Okay. Okay. What is the end use sir? What is the application?\n[22s] CUSTOMER: We are manufacturing motor starter boxes.\n[26s] AGENT: Okay.\n[27s] CUSTOMER: Hm.\n[27s] AGENT: Hm hm hm hm.\n[28s] CUSTOMER: Monthly around ten tons is what requirement. And in case we upscale, it may go up. Yeah.\n[32s] AGENT: Okay. Which part of the, you know, city do you operate from, sir?\n[35s] CUSTOMER: We are at Kamakshipalya.\n[37s] AGENT: Kamakshipalya, okay.\n[39s] CUSTOMER: Bangalore seventy nine.\n[40s] AGENT: Hm, understood, got it.\n[42s] AGENT: Okay. So can you give me the dimension quickly so that I can get the prices if... How are you currently procuring it, sir?\n[46s] CUSTOMER: Now we are currently procuring from two, three of your own distributors.\n[49s] AGENT: Hm.\n[50s] CUSTOMER: One of them being Durga Steel and Gyan Trading Company.\n[52s] AGENT: Okay.\n[53s] CUSTOMER: And sizes is point six and point eight and point seven five. The length being two thousand six hundred.\n[57s] CUSTOMER: Twelve fifty is what standard is fine, but this thing doesn't go as two thousand five hundred. We take it at two thousand six hundred.\n[61s] CUSTOMER: Length would be two thousand six hundred, reason being we don't have any, we don't want to have that wastage, you know.\n[65s] AGENT: Yeah, correct. Plant cut material will not have wastage anyway.\n[68s] CUSTOMER: Alright. So these these people are also doing the same. What I'm procuring currently is also the same. From the coil itself, we are getting it cut.\n[73s] AGENT: Oh.\n[74s] CUSTOMER: Yeah.\n[75s] AGENT: I get it.\n[76s] CUSTOMER: Yeah, they are giving it that way.\n[79s] AGENT: Hello?\n[80s] AGENT: So, yeah, yeah, yeah, I got it, I heard it sir, I heard you. In that case, what we can do is, what is your very specific quantity for a dimension, a particular dimension? Which is the highest consumed dimension, let me know. So that...\n[85s] CUSTOMER: There are only two things which we are doing, that is point six and point eight. Usually I buy in batches of four to six ton, in between four to six ton. Sizes remain what as I as earlier discussed.\n[92s] CUSTOMER: Can you give me a moment? Can I put you on hold?\n[93s] AGENT: Sure sir, no problem. We can even connect later if you're busy.", "language": "Kannada", "languages": "[\"Kannada\", \"English\"]", "turn_count": 41, "connected": 1, "audio_notes": "clear: The conversation is a mix of Kannada and English, with English being dominant after the introduction.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "41 turns, clean transcript (0% inaudible)", "band_language": "Kannada", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "Focus on executing the full pitch structure, especially the permission-based opener and benefit-led hook. Also, listen carefully to material specifications to clarify discrepancies, like the customer's request for 'D2' grade, which is a tool steel, not a standard CR sheet.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": "Customer requested 'D2' grade for CR sheets. D2 is a tool steel, not a standard CR grade, and is likely outside the JSW One catalogue.", "catalogue_status": "not_available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a manufacturer of motor starter boxes in Bangalore, requires 10 MT/month of CR sheets but specified 'D2' grade, a tool steel. They currently buy from JSW distributors. The agent gathered detailed requirements but did not clarify the material discrepancy or follow the pitch structure. The call ended prematurely when the customer got busy, with a vague agreement to connect later.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I am calling you from JSW One platform private limited. Yeah, I am calling you specifically to understand if you have any HR, CR, structural steel requirement.\", \"comment\": \"The agent identified themself and the company but did not ask for permission to speak at the start of the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yeah, I am calling you specifically to understand if you have any HR, CR, structural steel requirement. Do you procure from JSW directly?\", \"comment\": \"The agent did not provide a price or availability hook, instead moving directly into discovery questions.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"What is the end use sir? What is the application? ... How are you currently procuring it, sir?\", \"comment\": \"Agent discovered what the customer manufactures, their application, current suppliers, and monthly tonnage (volunteered by customer), but missed JSW % and payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched. The agent made a single comment about plant-cut material reducing wastage, but did not build this into a pitch.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So can you give me the dimension quickly so that I can get the prices if... ... what is your very specific quantity for a dimension, a particular dimension?\", \"comment\": \"The agent successfully captured the required material type, dimensions, quantity, and location from the customer.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sure sir, no problem. We can even connect later if you're busy.\", \"comment\": \"The call ended with a vague offer to connect later, not a committed next step with a specific time or action.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Focus on executing the full pitch structure, especially the permission-based opener and benefit-led hook. Also, listen carefully to material specifications to clarify discrepancies, like the customer's request for 'D2' grade, which is a tool steel, not a standard CR sheet.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Customer requested 'D2' grade for CR sheets. D2 is a tool steel, not a standard CR grade, and is likely outside the JSW One catalogue.\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a manufacturer of motor starter boxes in Bangalore, requires 10 MT/month of CR sheets but specified 'D2' grade, a tool steel. They currently buy from JSW distributors. The agent gathered detailed requirements but did not clarify the material discrepancy or follow the pitch structure. The call ended prematurely when the customer got busy, with a vague agreement to connect later.\"}", "error": null, "latency_ms": 43535, "input_tokens": 3447, "output_tokens": 918, "created_at": "2026-09-25 11:03:04", "sentiment": "negative", "sentiment_score": -0.5, "sentiment_confidence": "high", "pos": 2, "neg": 8, "lex_hits": 10, "objection_phrases": "[]", "sentiment_method": "lexical only", "talk_ratio": 0.445, "agent_talk_sec": 33.8, "customer_talk_sec": 42.1, "dead_air_sec": 160.1, "longest_monologue_sec": 6.3, "agent_wpm": 319.5, "interruptions": 0, "agent_turns": 20, "customer_turns": 21, "discovery_qs": 9, "words_agent": 180, "words_customer": 218, "monologue_heavy": 0, "turns": [ { "ucid": "21112178910934631", "idx": 0, "speaker": "customer", "start_s": 0.21, "end_s": 0.71, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178910934631", "idx": 1, "speaker": "agent", "start_s": 1.4, "end_s": 1.84, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178910934631", "idx": 2, "speaker": "customer", "start_s": 2.0, "end_s": 2.7, "text_en": "Hello? Yes.", "text_native": "Hello? Ha." }, { "ucid": "21112178910934631", "idx": 3, "speaker": "agent", "start_s": 3.28, "end_s": 5.1, "text_en": "Sir, am I speaking to someone from Srinivas Technologies?", "text_native": "ಸರ್, ಶ್ರೀನಿವಾಸ್ ಟೆಕ್ನಾಲಜೀಸ್ ಇಂದ ಮಾತಾಡೋದು?" }, { "ucid": "21112178910934631", "idx": 4, "speaker": "customer", "start_s": 5.5, "end_s": 5.97, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178910934631", "idx": 5, "speaker": "agent", "start_s": 6.5, "end_s": 8.8, "text_en": "I am calling you from JSW One platform private limited.", "text_native": "I am calling you from JSW One platform private limited." }, { "ucid": "21112178910934631", "idx": 6, "speaker": "customer", "start_s": 9.2, "end_s": 9.7, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178910934631", "idx": 7, "speaker": "agent", "start_s": 10.28, "end_s": 14.8, "text_en": "Yeah, I am calling you specifically to understand if you have any HR, CR, structural steel requirement. Do you procure from JSW directly?", "text_native": "Yeah, I am calling you specifically to understand if you have any HR, CR, structural steel requirement. Do you procure from JSW directly?" }, { "ucid": "21112178910934631", "idx": 8, "speaker": "customer", "start_s": 15.3, "end_s": 16.8, "text_en": "CR sheet is what we need.", "text_native": "CR sheet is what we need." }, { "ucid": "21112178910934631", "idx": 9, "speaker": "agent", "start_s": 17.3, "end_s": 18.2, "text_en": "CR sheet, okay.", "text_native": "CR sheet, okay." }, { "ucid": "21112178910934631", "idx": 10, "speaker": "customer", "start_s": 18.8, "end_s": 19.4, "text_en": "D2.", "text_native": "D2." }, { "ucid": "21112178910934631", "idx": 11, "speaker": "agent", "start_s": 19.9, "end_s": 22.1, "text_en": "Okay. Okay. What is the end use sir? What is the application?", "text_native": "Okay. Okay. What is the end use sir? What is the application?" }, { "ucid": "21112178910934631", "idx": 12, "speaker": "customer", "start_s": 22.4, "end_s": 24.6, "text_en": "We are manufacturing motor starter boxes.", "text_native": "We are manufacturing motor starter boxes." }, { "ucid": "21112178910934631", "idx": 13, "speaker": "agent", "start_s": 25.6, "end_s": 26.0, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178910934631", "idx": 14, "speaker": "customer", "start_s": 26.8, "end_s": 27.1, "text_en": "Hm.", "text_native": "Hm." }, { "ucid": "21112178910934631", "idx": 15, "speaker": "agent", "start_s": 27.4, "end_s": 28.2, "text_en": "Hm hm hm hm.", "text_native": "Hm hm hm hm." }, { "ucid": "21112178910934631", "idx": 16, "speaker": "customer", "start_s": 28.3, "end_s": 31.6, "text_en": "Monthly around ten tons is what requirement. And in case we upscale, it may go up. Yeah.", "text_native": "Monthly around ten tons is what requirement. And in case we upscale, it may go up. Yeah." }, { "ucid": "21112178910934631", "idx": 17, "speaker": "agent", "start_s": 32.0, "end_s": 34.5, "text_en": "Okay. Which part of the, you know, city do you operate from, sir?", "text_native": "Okay. Which part of the, you know, city do you operate from, sir?" }, { "ucid": "21112178910934631", "idx": 18, "speaker": "customer", "start_s": 35.2, "end_s": 37.0, "text_en": "We are at Kamakshipalya.", "text_native": "We are at Kamakshipalya." }, { "ucid": "21112178910934631", "idx": 19, "speaker": "agent", "start_s": 37.4, "end_s": 38.3, "text_en": "Kamakshipalya, okay.", "text_native": "Kamakshipalya, okay." }, { "ucid": "21112178910934631", "idx": 20, "speaker": "customer", "start_s": 38.9, "end_s": 40.0, "text_en": "Bangalore seventy nine.", "text_native": "Bangalore seventy nine." }, { "ucid": "21112178910934631", "idx": 21, "speaker": "agent", "start_s": 40.4, "end_s": 41.4, "text_en": "Hm, understood, got it.", "text_native": "Hm, understood, got it." }, { "ucid": "21112178910934631", "idx": 22, "speaker": "agent", "start_s": 42.0, "end_s": 45.4, "text_en": "Okay. So can you give me the dimension quickly so that I can get the prices if... How are you currently procuring it, sir?", "text_native": "Okay. So can you give me the dimension quickly so that I can get the prices if... How are you currently procuring it, sir?" }, { "ucid": "21112178910934631", "idx": 23, "speaker": "customer", "start_s": 45.8, "end_s": 48.4, "text_en": "Now we are currently procuring from two, three of your own distributors.", "text_native": "Now we are currently procuring from two, three of your own distributors." }, { "ucid": "21112178910934631", "idx": 24, "speaker": "agent", "start_s": 48.8, "end_s": 49.1, "text_en": "Hm.", "text_native": "Hm." }, { "ucid": "21112178910934631", "idx": 25, "speaker": "customer", "start_s": 49.7, "end_s": 52.0, "text_en": "One of them being Durga Steel and Gyan Trading Company.", "text_native": "One of them being Durga Steel and Gyan Trading Company." }, { "ucid": "21112178910934631", "idx": 26, "speaker": "agent", "start_s": 52.4, "end_s": 52.8, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178910934631", "idx": 27, "speaker": "customer", "start_s": 53.2, "end_s": 56.8, "text_en": "And sizes is point six and point eight and point seven five. The length being two thousand six hundred.", "text_native": "And sizes is point six and point eight and point seven five. The length being two thousand six hundred." }, { "ucid": "21112178910934631", "idx": 28, "speaker": "customer", "start_s": 57.4, "end_s": 61.0, "text_en": "Twelve fifty is what standard is fine, but this thing doesn't go as two thousand five hundred. We take it at two thousand six hundred.", "text_native": "Twelve fifty is what standard is fine, but this thing doesn't go as two thousand five hundred. We take it at two thousand six hundred." }, { "ucid": "21112178910934631", "idx": 29, "speaker": "customer", "start_s": 61.4, "end_s": 65.0, "text_en": "Length would be two thousand six hundred, reason being we don't have any, we don't want to have that wastage, you know.", "text_native": "Length would be two thousand six hundred, reason being we don't have any, we don't want to have that wastage, you know." }, { "ucid": "21112178910934631", "idx": 30, "speaker": "agent", "start_s": 65.4, "end_s": 67.6, "text_en": "Yeah, correct. Plant cut material will not have wastage anyway.", "text_native": "Yeah, correct. Plant cut material will not have wastage anyway." }, { "ucid": "21112178910934631", "idx": 31, "speaker": "customer", "start_s": 68.2, "end_s": 72.6, "text_en": "Alright. So these these people are also doing the same. What I'm procuring currently is also the same. From the coil itself, we are getting it cut.", "text_native": "Alright. So these these people are also doing the same. What I'm procuring currently is also the same. From the coil itself, we are getting it cut." }, { "ucid": "21112178910934631", "idx": 32, "speaker": "agent", "start_s": 73.0, "end_s": 73.4, "text_en": "Oh.", "text_native": "Oh." }, { "ucid": "21112178910934631", "idx": 33, "speaker": "customer", "start_s": 74.0, "end_s": 74.4, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178910934631", "idx": 34, "speaker": "agent", "start_s": 74.8, "end_s": 75.3, "text_en": "I get it.", "text_native": "I get it." }, { "ucid": "21112178910934631", "idx": 35, "speaker": "customer", "start_s": 76.0, "end_s": 77.4, "text_en": "Yeah, they are giving it that way.", "text_native": "Yeah, they are giving it that way." }, { "ucid": "21112178910934631", "idx": 36, "speaker": "agent", "start_s": 78.8, "end_s": 79.2, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178910934631", "idx": 37, "speaker": "agent", "start_s": 79.5, "end_s": 85.4, "text_en": "So, yeah, yeah, yeah, I got it, I heard it sir, I heard you. In that case, what we can do is, what is your very specific quantity for a dimension, a particular dimension? Which is the highest consumed dimension, let me know. So that...", "text_native": "So, yeah, yeah, yeah, I got it, I heard it sir, I heard you. In that case, what we can do is, what is your very specific quantity for a dimension, a particular dimension? Which is the highest consumed dimension, let me know. So that..." }, { "ucid": "21112178910934631", "idx": 38, "speaker": "customer", "start_s": 85.4, "end_s": 91.2, "text_en": "There are only two things which we are doing, that is point six and point eight. Usually I buy in batches of four to six ton, in between four to six ton. Sizes remain what as I as earlier discussed.", "text_native": "There are only two things which we are doing, that is point six and point eight. Usually I buy in batches of four to six ton, in between four to six ton. Sizes remain what as I as earlier discussed." }, { "ucid": "21112178910934631", "idx": 39, "speaker": "customer", "start_s": 91.6, "end_s": 93.0, "text_en": "Can you give me a moment? Can I put you on hold?", "text_native": "Can you give me a moment? Can I put you on hold?" }, { "ucid": "21112178910934631", "idx": 40, "speaker": "agent", "start_s": 93.3, "end_s": 95.8, "text_en": "Sure sir, no problem. We can even connect later if you're busy.", "text_native": "Sure sir, no problem. We can even connect later if you're busy." } ], "steps": [ { "ucid": "21112178910934631", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I am calling you from JSW One platform private limited. Yeah, I am calling you specifically to understand if you have any HR, CR, structural steel requirement.", "comment": "The agent identified themself and the company but did not ask for permission to speak at the start of the call." }, { "ucid": "21112178910934631", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Yeah, I am calling you specifically to understand if you have any HR, CR, structural steel requirement. Do you procure from JSW directly?", "comment": "The agent did not provide a price or availability hook, instead moving directly into discovery questions." }, { "ucid": "21112178910934631", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "partial", "earned": 1.0, "questions_hit": 4, "evidence": "What is the end use sir? What is the application? ... How are you currently procuring it, sir?", "comment": "Agent discovered what the customer manufactures, their application, current suppliers, and monthly tonnage (volunteered by customer), but missed JSW % and payment terms." }, { "ucid": "21112178910934631", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched. The agent made a single comment about plant-cut material reducing wastage, but did not build this into a pitch." }, { "ucid": "21112178910934631", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "So can you give me the dimension quickly so that I can get the prices if... ... what is your very specific quantity for a dimension, a particular dimension?", "comment": "The agent successfully captured the required material type, dimensions, quantity, and location from the customer." }, { "ucid": "21112178910934631", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Sure sir, no problem. We can even connect later if you're busy.", "comment": "The call ended with a vague offer to connect later, not a committed next step with a specific time or action." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }