{
  "ucid": "21112178910916781",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 12:16:07",
  "end_time": "2026-09-11 12:16:58",
  "duration_sec": 51,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Does_not_deal_Steel",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1002ad4697f3c3dffc7bdb4e3c53ff59.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 246,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178910916781__DIA1002ad4697f3c3dffc7bdb4e3c53ff59.mp3",
  "audio_bytes": 90720,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 30.24,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?\n[3s] AGENT: Hello.\n[4s] CUSTOMER: Hmm.\n[5s] AGENT: Uh sir, I'm calling to [inaudible]\n[6s] CUSTOMER: Hmm.\n[7s] AGENT: [inaudible]\n[10s] CUSTOMER: Yes?\n[11s] AGENT: Uh, sir, I'm calling to know if you have any HR sheet requirement currently?\n[16s] CUSTOMER: I'm sorry?\n[17s] AGENT: Uh, sir, do you procure steel as a raw material now?\n[20s] CUSTOMER: No, no, no, no.\n[21s] AGENT: Thank you.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "muffled: The agent's voice is very muffled and distorted in the middle of the call, making some turns unintelligible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (17% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Always start your calls by introducing yourself and JSW One, and asking for permission to speak before jumping into questions.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "wrong_product",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "Customer does not procure steel",
  "catalogue_status": "unknown",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent attempted to qualify the customer for HR sheet requirements. The customer immediately stated that they do not procure steel as a raw material. The agent thanked them and ended the call, correctly identifying the lead as not relevant.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not introduce themselves, the company (JSW One), or ask for permission to speak before asking questions.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent opened with a qualifying question about requirements, not a supply or price hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions from the rubric were asked; the customer disqualified themselves immediately.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh, sir, do you procure steel as a raw material now?\", \"comment\": \"Agent successfully asked if a current requirement exists, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with 'Thank you' and no next step was proposed.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always start your calls by introducing yourself and JSW One, and asking for permission to speak before jumping into questions.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Customer does not procure steel\", \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent attempted to qualify the customer for HR sheet requirements. The customer immediately stated that they do not procure steel as a raw material. The agent thanked them and ended the call, correctly identifying the lead as not relevant.\"}",
  "error": null,
  "latency_ms": 28276,
  "input_tokens": 2718,
  "output_tokens": 658,
  "created_at": "2026-09-25 11:03:07",
  "sentiment": "negative",
  "sentiment_score": -0.66,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 8,
  "lex_hits": 10,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.755,
  "agent_talk_sec": 10.5,
  "customer_talk_sec": 3.4,
  "dead_air_sec": 37.1,
  "longest_monologue_sec": 3.8,
  "agent_wpm": 200.0,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 2,
  "words_agent": 35,
  "words_customer": 10,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178910916781",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.63,
      "end_s": 2.18,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178910916781",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.83,
      "end_s": 3.26,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178910916781",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.63,
      "end_s": 3.98,
      "text_en": "Hmm.",
      "text_native": "Hmm."
    },
    {
      "ucid": "21112178910916781",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.63,
      "end_s": 5.4,
      "text_en": "Uh sir, I'm calling to [inaudible]",
      "text_native": "Uh sir, I'm calling to [inaudible]"
    },
    {
      "ucid": "21112178910916781",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.0,
      "end_s": 6.36,
      "text_en": "Hmm.",
      "text_native": "Hmm."
    },
    {
      "ucid": "21112178910916781",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.0,
      "end_s": 9.4,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "21112178910916781",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.2,
      "end_s": 10.6,
      "text_en": "Yes?",
      "text_native": "Yes?"
    },
    {
      "ucid": "21112178910916781",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.0,
      "end_s": 14.8,
      "text_en": "Uh, sir, I'm calling to know if you have any HR sheet requirement currently?",
      "text_native": "Uh, sir, I'm calling to know if you have any HR sheet requirement currently?"
    },
    {
      "ucid": "21112178910916781",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.8,
      "end_s": 16.4,
      "text_en": "I'm sorry?",
      "text_native": "I'm sorry?"
    },
    {
      "ucid": "21112178910916781",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.8,
      "end_s": 19.4,
      "text_en": "Uh, sir, do you procure steel as a raw material now?",
      "text_native": "Uh, sir, do you procure steel as a raw material now?"
    },
    {
      "ucid": "21112178910916781",
      "idx": 10,
      "speaker": "customer",
      "start_s": 19.5,
      "end_s": 20.6,
      "text_en": "No, no, no, no.",
      "text_native": "No, no, no, no."
    },
    {
      "ucid": "21112178910916781",
      "idx": 11,
      "speaker": "agent",
      "start_s": 21.2,
      "end_s": 21.7,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178910916781",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not introduce themselves, the company (JSW One), or ask for permission to speak before asking questions."
    },
    {
      "ucid": "21112178910916781",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent opened with a qualifying question about requirements, not a supply or price hook."
    },
    {
      "ucid": "21112178910916781",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions from the rubric were asked; the customer disqualified themselves immediately."
    },
    {
      "ucid": "21112178910916781",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178910916781",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh, sir, do you procure steel as a raw material now?",
      "comment": "Agent successfully asked if a current requirement exists, which is the core intent of this step."
    },
    {
      "ucid": "21112178910916781",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with 'Thank you' and no next step was proposed."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}