Call 21112178910909331 2026-09-11 · Aditya Pandey · 1:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.10
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead jumping directly to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any discovery questions about the customer's business, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent asked if a requirement exists but did not attempt to capture any specific details like grade, quantity, or thickness.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
objection
The customer raised 1 objection
you did not answer:
price
Sir, I do have requirements, but your prices are always high from JSW One.
did well
Opener & permission
Sir, hello. I am Aditya Pandey calling from JSW One.
Summary
The agent called a registered lead to check for HR material requirements. The customer confirmed they have a need but immediately raised an objection about JSW One's prices being consistently high. The agent accepted the objection without attempting to handle it, abandoned the pitch, and ended the call with a vague offer for future contact.
Coaching
When a customer raises a price objection, you must handle it using the playbook instead of immediately ending the call.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, hello. I am Aditya Pandey calling from JSW One. Agent introduced self, company, and used the customer's name, and the customer gave permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Do you have any requirement for HR this month? Agent did not lead with a supply or price hook, instead jumping directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any discovery questions about the customer's business, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | Do you have any requirement for HR this month? Agent asked if a requirement exists but did not attempt to capture any specific details like grade, quantity, or thickness. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If there is any immediate, I mean, any urgent requirement in the future, then please share it. The closure was a vague, non-committal offer, not a specific next step like a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Sir, I do have requirements, but your prices are always high from JSW One. |
Uh, okay sir. If there is any immediate, I mean, any urgent requirement in the future, then please share it. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.684 | 15.6s | 7.2s | 37.2s | 5.0s | 269.2 | 0 | 9 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
3.8s
Hello?
हेलो?
customer
4.7s
Yes?
हां जी?
agent
5.8s
Is this Aman Gupta speaking?
अमन गुप्ता बोल रहे?
customer
7.0s
Yes, speak.
बोलिए।
agent
7.8s
Sir, hello. I am Aditya Pandey calling from JSW One.
सर जी, नमस्ते। मैं आदित्य पांडे बात कर रहा हूं JSW One से।
customer
10.9s
From where, sir?
कहां से सर?
agent
11.7s
Sir, JSW Jindal Steel Works.
सर, JSW Jindal Steel Works.
customer
13.3s
Yes, yes.
हां जी, हां जी।
agent
14.2s
Sir, you were registered on our platform, I called regarding that. Do you have any requirement for HR this month?
सर जी, हमारे प्लेटफार्म पर आप रजिस्टर थे, उसी के रिगार्डिंग कॉल किया था सर। कुछ रिक्वायरमेंट थी क्या सर HR में यह मंथ के लिए?
customer
18.1s
Sir, I do have requirements, but your prices are always high from JSW One.
सर, रहती है पर आपके प्राइसेस हमेशा हाई मिलते हैं JSW One से।
agent
21.0s
Okay.
customer
21.6s
That's why it never works out with you, sir.
इसलिए कभी हो नहीं पाता है सर आपके साथ।
agent
23.8s
Uh, okay sir. If there is any immediate, I mean, any urgent requirement in the future, then please share it. I will WhatsApp you my number.
अह, ठीक है सर। अगर कोई इमीडिएट, मतलब, फ्यूचर में कुछ अर्जेंट में रिक्वायरमेंट हो तो आप शेयर कर दीजिएगा। मैं आपको WhatsApp कर देता हूं अपना नंबर।
customer
29.0s
Okay, sir.
ठीक है सर।
agent
29.9s
Okay.
agent
31.0s
Yes.
हां।