{
  "ucid": "21112178910909331",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 12:14:53",
  "end_time": "2026-09-11 12:15:53",
  "duration_sec": 60,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5ca0aa7bf816ae126e5d851068ea45fc.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 248,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178910909331__DIA5ca0aa7bf816ae126e5d851068ea45fc.mp3",
  "audio_bytes": 127872,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 42.624,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[4s] AGENT: Hello?   (हेलो?)\n[5s] CUSTOMER: Yes?   (हां जी?)\n[6s] AGENT: Is this Aman Gupta speaking?   (अमन गुप्ता बोल रहे?)\n[7s] CUSTOMER: Yes, speak.   (बोलिए।)\n[8s] AGENT: Sir, hello. I am Aditya Pandey calling from JSW One.   (सर जी, नमस्ते। मैं आदित्य पांडे बात कर रहा हूं JSW One से।)\n[11s] CUSTOMER: From where, sir?   (कहां से सर?)\n[12s] AGENT: Sir, JSW Jindal Steel Works.   (सर, JSW Jindal Steel Works.)\n[13s] CUSTOMER: Yes, yes.   (हां जी, हां जी।)\n[14s] AGENT: Sir, you were registered on our platform, I called regarding that. Do you have any requirement for HR this month?   (सर जी, हमारे प्लेटफार्म पर आप रजिस्टर थे, उसी के रिगार्डिंग कॉल किया था सर। कुछ रिक्वायरमेंट थी क्या सर HR में यह मंथ के लिए?)\n[18s] CUSTOMER: Sir, I do have requirements, but your prices are always high from JSW One.   (सर, रहती है पर आपके प्राइसेस हमेशा हाई मिलते हैं JSW One से।)\n[21s] AGENT: Okay.\n[22s] CUSTOMER: That's why it never works out with you, sir.   (इसलिए कभी हो नहीं पाता है सर आपके साथ।)\n[24s] AGENT: Uh, okay sir. If there is any immediate, I mean, any urgent requirement in the future, then please share it. I will WhatsApp you my number.   (अह, ठीक है सर। अगर कोई इमीडिएट, मतलब, फ्यूचर में कुछ अर्जेंट में रिक्वायरमेंट हो तो आप शेयर कर दीजिएगा। मैं आपको WhatsApp कर देता हूं अपना नंबर।)\n[29s] CUSTOMER: Okay, sir.   (ठीक है सर।)\n[30s] AGENT: Okay.\n[31s] AGENT: Yes.   (हां।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "clear: Some background office noise is present but does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer raises a price objection, you must handle it using the playbook instead of immediately ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a registered lead to check for HR material requirements. The customer confirmed they have a need but immediately raised an objection about JSW One's prices being consistently high. The agent accepted the objection without attempting to handle it, abandoned the pitch, and ended the call with a vague offer for future contact.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, hello. I am Aditya Pandey calling from JSW One.\", \"comment\": \"Agent introduced self, company, and used the customer's name, and the customer gave permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for HR this month?\", \"comment\": \"Agent did not lead with a supply or price hook, instead jumping directly to asking for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not ask any discovery questions about the customer's business, volume, or suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for HR this month?\", \"comment\": \"Agent asked if a requirement exists but did not attempt to capture any specific details like grade, quantity, or thickness.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If there is any immediate, I mean, any urgent requirement in the future, then please share it.\", \"comment\": \"The closure was a vague, non-committal offer, not a specific next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer raises a price objection, you must handle it using the playbook instead of immediately ending the call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"Sir, I do have requirements, but your prices are always high from JSW One.\", \"response\": \"Uh, okay sir. If there is any immediate, I mean, any urgent requirement in the future, then please share it.\"}], \"call_summary\": \"The agent called a registered lead to check for HR material requirements. The customer confirmed they have a need but immediately raised an objection about JSW One's prices being consistently high. The agent accepted the objection without attempting to handle it, abandoned the pitch, and ended the call with a vague offer for future contact.\"}",
  "error": null,
  "latency_ms": 34024,
  "input_tokens": 3000,
  "output_tokens": 817,
  "created_at": "2026-09-25 11:03:20",
  "sentiment": "neutral",
  "sentiment_score": 0.1,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.684,
  "agent_talk_sec": 15.6,
  "customer_talk_sec": 7.2,
  "dead_air_sec": 37.2,
  "longest_monologue_sec": 5.0,
  "agent_wpm": 269.2,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 7,
  "discovery_qs": 3,
  "words_agent": 70,
  "words_customer": 33,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178910909331",
      "idx": 0,
      "speaker": "agent",
      "start_s": 3.8,
      "end_s": 4.4,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178910909331",
      "idx": 1,
      "speaker": "customer",
      "start_s": 4.7,
      "end_s": 5.2,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178910909331",
      "idx": 2,
      "speaker": "agent",
      "start_s": 5.8,
      "end_s": 6.8,
      "text_en": "Is this Aman Gupta speaking?",
      "text_native": "अमन गुप्ता बोल रहे?"
    },
    {
      "ucid": "21112178910909331",
      "idx": 3,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 7.4,
      "text_en": "Yes, speak.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178910909331",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.8,
      "end_s": 10.6,
      "text_en": "Sir, hello. I am Aditya Pandey calling from JSW One.",
      "text_native": "सर जी, नमस्ते। मैं आदित्य पांडे बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178910909331",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.9,
      "end_s": 11.5,
      "text_en": "From where, sir?",
      "text_native": "कहां से सर?"
    },
    {
      "ucid": "21112178910909331",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.7,
      "end_s": 13.1,
      "text_en": "Sir, JSW Jindal Steel Works.",
      "text_native": "सर, JSW Jindal Steel Works."
    },
    {
      "ucid": "21112178910909331",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.3,
      "end_s": 13.9,
      "text_en": "Yes, yes.",
      "text_native": "हां जी, हां जी।"
    },
    {
      "ucid": "21112178910909331",
      "idx": 8,
      "speaker": "agent",
      "start_s": 14.2,
      "end_s": 18.0,
      "text_en": "Sir, you were registered on our platform, I called regarding that. Do you have any requirement for HR this month?",
      "text_native": "सर जी, हमारे प्लेटफार्म पर आप रजिस्टर थे, उसी के रिगार्डिंग कॉल किया था सर। कुछ रिक्वायरमेंट थी क्या सर HR में यह मंथ के लिए?"
    },
    {
      "ucid": "21112178910909331",
      "idx": 9,
      "speaker": "customer",
      "start_s": 18.1,
      "end_s": 20.8,
      "text_en": "Sir, I do have requirements, but your prices are always high from JSW One.",
      "text_native": "सर, रहती है पर आपके प्राइसेस हमेशा हाई मिलते हैं JSW One से।"
    },
    {
      "ucid": "21112178910909331",
      "idx": 10,
      "speaker": "agent",
      "start_s": 21.0,
      "end_s": 21.4,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178910909331",
      "idx": 11,
      "speaker": "customer",
      "start_s": 21.6,
      "end_s": 23.2,
      "text_en": "That's why it never works out with you, sir.",
      "text_native": "इसलिए कभी हो नहीं पाता है सर आपके साथ।"
    },
    {
      "ucid": "21112178910909331",
      "idx": 12,
      "speaker": "agent",
      "start_s": 23.8,
      "end_s": 28.8,
      "text_en": "Uh, okay sir. If there is any immediate, I mean, any urgent requirement in the future, then please share it. I will WhatsApp you my number.",
      "text_native": "अह, ठीक है सर। अगर कोई इमीडिएट, मतलब, फ्यूचर में कुछ अर्जेंट में रिक्वायरमेंट हो तो आप शेयर कर दीजिएगा। मैं आपको WhatsApp कर देता हूं अपना नंबर।"
    },
    {
      "ucid": "21112178910909331",
      "idx": 13,
      "speaker": "customer",
      "start_s": 29.0,
      "end_s": 29.8,
      "text_en": "Okay, sir.",
      "text_native": "ठीक है सर।"
    },
    {
      "ucid": "21112178910909331",
      "idx": 14,
      "speaker": "agent",
      "start_s": 29.9,
      "end_s": 30.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178910909331",
      "idx": 15,
      "speaker": "agent",
      "start_s": 31.0,
      "end_s": 31.3,
      "text_en": "Yes.",
      "text_native": "हां।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178910909331",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, hello. I am Aditya Pandey calling from JSW One.",
      "comment": "Agent introduced self, company, and used the customer's name, and the customer gave permission to proceed."
    },
    {
      "ucid": "21112178910909331",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for HR this month?",
      "comment": "Agent did not lead with a supply or price hook, instead jumping directly to asking for requirements."
    },
    {
      "ucid": "21112178910909331",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent did not ask any discovery questions about the customer's business, volume, or suppliers."
    },
    {
      "ucid": "21112178910909331",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, and no USPs were pitched."
    },
    {
      "ucid": "21112178910909331",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for HR this month?",
      "comment": "Agent asked if a requirement exists but did not attempt to capture any specific details like grade, quantity, or thickness."
    },
    {
      "ucid": "21112178910909331",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If there is any immediate, I mean, any urgent requirement in the future, then please share it.",
      "comment": "The closure was a vague, non-committal offer, not a specific next step like a quote or a scheduled callback."
    }
  ],
  "objections": [
    {
      "ucid": "21112178910909331",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "Sir, I do have requirements, but your prices are always high from JSW One.",
      "response": "Uh, okay sir. If there is any immediate, I mean, any urgent requirement in the future, then please share it."
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}