Call 21112178910861521 2026-09-11 · dhruv · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Marathi | 11 | supply_led (campaign_name:medium) |
Audio: noisy: Significant wind and background noise on the customer's side, making their speech slightly muffled.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.03
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified JSW One but failed to ask for permission to speak, instead jumping directly to a qualifying question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, moving directly from the introduction to a qualifying question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked about the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, do you have any requirement currently?
Summary
The agent introduced JSW One and immediately asked about requirements. The customer, who identified themselves as being 'outside', deferred the conversation, saying they would call back. The agent accepted this and ended the call without securing a specific next step.
Coaching
You skipped the opening and hook, which led to a quick dismissal; always ask for permission to speak before asking about requirements to build rapport.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, do you have any requirement currently? The agent identified JSW One but failed to ask for permission to speak, instead jumping directly to a qualifying question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, moving directly from the introduction to a qualifying question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, do you have any requirement currently? The agent successfully asked if the customer had a current requirement, which is the first step of qualification. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, okay, okay sir. Thank you. The agent accepted the customer's vague brush-off ('I will let you know') without proposing a specific callback time or other concrete next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.661 | 7.2s | 3.7s | 30.1s | 2.7s | 233.3 | 0 | 6 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
हॅलो
agent
2.0s
Hello
हॅलो
agent
2.9s
Omkar Industries?
ओमकार इंडस्ट्रीज?
customer
4.1s
Hello?
हॅलो?
agent
4.8s
Sir, hello, I'm calling from JSW One, from Jindal Steel.
सर नमस्कार, JSW One मधून बोलतोय, जिंदाल स्टील मधून.
customer
8.2s
Okay.
बर.
agent
9.1s
Sir, do you have any requirement currently?
सर, काय आहे का सध्या requirement?
customer
11.1s
Yes, I will let you know. I am a bit outside. I will let you know.
हा कळवतो तुम्हाला. मी जरा बाहेर आहे. कळवतो.
agent
13.4s
Okay, okay, okay sir. Thank you.
customer
15.0s
Yes.
हो.
agent
15.2s
Thank you.