{
  "ucid": "21112178910861521",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 12:06:55",
  "end_time": "2026-09-11 12:07:36",
  "duration_sec": 41,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA878f6c9f61d7fc364c1c6b63efb16008.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 249,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178910861521__DIA878f6c9f61d7fc364c1c6b63efb16008.mp3",
  "audio_bytes": 71280,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 23.76,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हॅलो)\n[2s] AGENT: Hello   (हॅलो)\n[3s] AGENT: Omkar Industries?   (ओमकार इंडस्ट्रीज?)\n[4s] CUSTOMER: Hello?   (हॅलो?)\n[5s] AGENT: Sir, hello, I'm calling from JSW One, from Jindal Steel.   (सर नमस्कार, JSW One मधून बोलतोय, जिंदाल स्टील मधून.)\n[8s] CUSTOMER: Okay.   (बर.)\n[9s] AGENT: Sir, do you have any requirement currently?   (सर, काय आहे का सध्या requirement?)\n[11s] CUSTOMER: Yes, I will let you know. I am a bit outside. I will let you know.   (हा कळवतो तुम्हाला. मी जरा बाहेर आहे. कळवतो.)\n[13s] AGENT: Okay, okay, okay sir. Thank you.\n[15s] CUSTOMER: Yes.   (हो.)\n[15s] AGENT: Thank you.",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "noisy: Significant wind and background noise on the customer's side, making their speech slightly muffled.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the opening and hook, which led to a quick dismissal; always ask for permission to speak before asking about requirements to build rapport.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced JSW One and immediately asked about requirements. The customer, who identified themselves as being 'outside', deferred the conversation, saying they would call back. The agent accepted this and ended the call without securing a specific next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement currently?\", \"comment\": \"The agent identified JSW One but failed to ask for permission to speak, instead jumping directly to a qualifying question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, moving directly from the introduction to a qualifying question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked about the customer's business, volume, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement currently?\", \"comment\": \"The agent successfully asked if the customer had a current requirement, which is the first step of qualification.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, okay, okay sir. Thank you.\", \"comment\": \"The agent accepted the customer's vague brush-off ('I will let you know') without proposing a specific callback time or other concrete next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the opening and hook, which led to a quick dismissal; always ask for permission to speak before asking about requirements to build rapport.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced JSW One and immediately asked about requirements. The customer, who identified themselves as being 'outside', deferred the conversation, saying they would call back. The agent accepted this and ended the call without securing a specific next step.\"}",
  "error": null,
  "latency_ms": 26539,
  "input_tokens": 2777,
  "output_tokens": 699,
  "created_at": "2026-09-25 11:03:14",
  "sentiment": "neutral",
  "sentiment_score": -0.033,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.661,
  "agent_talk_sec": 7.2,
  "customer_talk_sec": 3.7,
  "dead_air_sec": 30.1,
  "longest_monologue_sec": 2.7,
  "agent_wpm": 233.3,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 28,
  "words_customer": 20,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178910861521",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.29,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178910861521",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.0,
      "end_s": 2.37,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178910861521",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.94,
      "end_s": 3.84,
      "text_en": "Omkar Industries?",
      "text_native": "ओमकार इंडस्ट्रीज?"
    },
    {
      "ucid": "21112178910861521",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.1,
      "end_s": 4.5,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178910861521",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.8,
      "end_s": 7.54,
      "text_en": "Sir, hello, I'm calling from JSW One, from Jindal Steel.",
      "text_native": "सर नमस्कार, JSW One मधून बोलतोय, जिंदाल स्टील मधून."
    },
    {
      "ucid": "21112178910861521",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.2,
      "end_s": 8.54,
      "text_en": "Okay.",
      "text_native": "बर."
    },
    {
      "ucid": "21112178910861521",
      "idx": 6,
      "speaker": "agent",
      "start_s": 9.1,
      "end_s": 10.64,
      "text_en": "Sir, do you have any requirement currently?",
      "text_native": "सर, काय आहे का सध्या requirement?"
    },
    {
      "ucid": "21112178910861521",
      "idx": 7,
      "speaker": "customer",
      "start_s": 11.1,
      "end_s": 13.4,
      "text_en": "Yes, I will let you know. I am a bit outside. I will let you know.",
      "text_native": "हा कळवतो तुम्हाला. मी जरा बाहेर आहे. कळवतो."
    },
    {
      "ucid": "21112178910861521",
      "idx": 8,
      "speaker": "agent",
      "start_s": 13.4,
      "end_s": 14.7,
      "text_en": "Okay, okay, okay sir. Thank you.",
      "text_native": "Okay, okay, okay sir. Thank you."
    },
    {
      "ucid": "21112178910861521",
      "idx": 9,
      "speaker": "customer",
      "start_s": 15.0,
      "end_s": 15.2,
      "text_en": "Yes.",
      "text_native": "हो."
    },
    {
      "ucid": "21112178910861521",
      "idx": 10,
      "speaker": "agent",
      "start_s": 15.2,
      "end_s": 15.5,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178910861521",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement currently?",
      "comment": "The agent identified JSW One but failed to ask for permission to speak, instead jumping directly to a qualifying question."
    },
    {
      "ucid": "21112178910861521",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, moving directly from the introduction to a qualifying question."
    },
    {
      "ucid": "21112178910861521",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked about the customer's business, volume, or current suppliers."
    },
    {
      "ucid": "21112178910861521",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178910861521",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement currently?",
      "comment": "The agent successfully asked if the customer had a current requirement, which is the first step of qualification."
    },
    {
      "ucid": "21112178910861521",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, okay, okay sir. Thank you.",
      "comment": "The agent accepted the customer's vague brush-off ('I will let you know') without proposing a specific callback time or other concrete next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}