{
  "ucid": "21112178910837851",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 12:02:58",
  "end_time": "2026-09-11 12:05:28",
  "duration_sec": 150,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd0996371867063b975e8a7489452e462.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 250,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178910837851__DIAd0996371867063b975e8a7489452e462.mp3",
  "audio_bytes": 390528,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 130.176,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello   (हेलो)\n[3s] CUSTOMER: Yes sir, can you hear me?   (हां सर, आवाज आ रही है आपकी?)\n[5s] AGENT: Yes sir, please speak.   (हां जी सर, बोलिए।)\n[5s] AGENT: Yes, yes. This is Kartik calling from JSW One.   (हां जी, हां जी। कार्तिक बात कर रहा था JSW One से।)\n[8s] CUSTOMER: Yes?   (हां जी?)\n[9s] AGENT: Uh sir, do you have any requirement for steel right now, for HR etc.?   (अह सर, अभी कुछ अपना स्टील में रिक्वायरमेंट रहेगा HR वगेरा का?)\n[12s] CUSTOMER: Brother, your rates are very high.   (भैया, रेट बहुत तेज है आपके।)\n[14s] AGENT: Oh, ours? Sir, the market itself is high right now.   (अच्छा, हमारे? सर, कोई मार्केट में ही तेज है अभी तो।)\n[16s] CUSTOMER: No, the market is high. I inquired two or three times when the market wasn't high. Yes, yes. Even then it was very high, there was a difference of four to five rupees per kilo. I am directly, I mean, sourcing the material, you see, so there is no need.   (नहीं, मार्केट में ही तेज है। मैंने दो-तीन बार इंक्वायरी कर ली जब बाजार तेज नहीं था। हां हां। तब भी बहुत तेज, चार-चार, पांच-पांच रुपए किलो का फर्क था। मैं डायरेक्टली मतलब सोर्स कर रहा हूं मटेरियल ना, तो जरूरत नहीं है।)\n[24s] AGENT: Oh. Four-five, you mean what, in HR?   (अच्छा। चार-पांच मतलब क्या, HR में?)\n[25s] CUSTOMER: Four to five rupees per kilo, brother.   (चार-पांच रुपए किलो भैया।)\n[27s] AGENT: No, I mean in which segment? In HR sheet?   (नहीं, मतलब किस सेगमेंट में? HR शीट में?)\n[29s] CUSTOMER: In HR sheet.   (HR शीट में।)\n[30s] AGENT: No sir, in HR sheet, a difference of four to five rupees won't happen.   (नहीं सर, HR शीट में चार-पांच रुपए का अंतर तो नहीं आएगा।)\n[32s] CUSTOMER: Brother, at the time when I sourced material for fifty-six rupees, fifty-five rupees, fifty-seven rupees, I had taken a quotation at that time, it came for sixty-one, sixty-one rupees. A quotation for sixty-one, sixty-two rupees had come to me.   (भैया, जिस टाइम मैंने छप्पन रुपए, पचपन रुपए, सत्तावन रुपए सोर्स करा मटेरियल, उस टाइम पे कोटेशन ली थी, इकसठ-इकसठ रुपए की आई थी। इकसठ, बासठ रुपए की कोटेशन आई थी मेरे पास।)\n[39s] AGENT: No, sixty-two is today's rate.   (नहीं, जो बासठ तो आज का रेट है।)\n[42s] CUSTOMER: Yes.   (हां।)\n[42s] CUSTOMER: After the market has risen so much, this is today's rate.   (बाजार इतना चलने के बाद आज का रेट है ये।)\n[44s] AGENT: Yes, yes. Sixty-two is today's rate. Earlier...   (हां हां। बासठ आज का रेट है। पहले तो)\n[48s] CUSTOMER: 12 mm, 1250, 6300, what is the rate?   (बारह mm, साढ़े बारह सौ, त्रेसठ सौ क्या रेट है?)\n[51s] AGENT: Twelve, twelve and a half, sixty-three hundred. Yes, twelve, twelve and a half, sixty-three hundred will be our base PL only. Sixty-two two hundred.   (बारह, साढ़े बारह, त्रेसठ सौ। हां, बारह, साढ़े बारह, त्रेसठ सौ तो अपना बेस PL ही होगा। बासठ दो सौ।)\n[56s] CUSTOMER: Sixty-two two hundred. And for 60 mm?   (बासठ दो सौ। और साठ mm का?)\n[58s] AGENT: Sixty?   (साठ?)\n[58s] CUSTOMER: 6-0.\n[59s] AGENT: Sir, JSW doesn't make 6-0, you will get that in SAIL.   (सर, 6-0 JSW नहीं बनाता, वो SAIL में मिलेगा।)\n[62s] CUSTOMER: What rate?   (क्या रेट?)\n[63s] AGENT: I will have to get its rate from the seller ahead. Because it's not our product, we are not stockists for it ourselves.   (आपको उसका रेट तो मुझे आगे सेलर से लेना पड़ेगा। क्योंकि हमारा प्रोडक्ट है नहीं, हम खुद स्टॉकिस्ट है नहीं उसको।)\n[68s] CUSTOMER: Send the rate on Whatsapp, brother.   (Whatsapp डाल देना भैया रेट।)\n[69s] AGENT: Okay, I'll send today's rate for our JSW one.   (चलो, आज का ही अपना JSW का तो डाल ही देता हूं।)\n[71s] CUSTOMER: Okay.   (ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 31,
  "connected": 1,
  "audio_notes": "clear: The audio is clear, with some minor background noise on the customer's side.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "31 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "When a customer opens with a strong price objection, acknowledge it but immediately pivot to discovery to understand their needs before getting into a price debate.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "60mm HR",
  "catalogue_status": "not_available",
  "quality_flags_total": 1,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer asked for 60mm HR, which the agent correctly stated is not a JSW product.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a direct material sourcer, immediately objected to JSW One's pricing based on past experience. The agent got into a defensive debate about market rates instead of performing discovery. The customer checked the price for 12mm HR and also inquired about 60mm HR, which the agent correctly identified as a non-JSW product. The call ended with the agent agreeing to send the current rate via WhatsApp.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not use the customer's name or ask for permission to speak, jumping directly into a requirement question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a hook, instead opening with a direct question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call was immediately derailed by a price objection which the agent did not navigate away from.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched because no discovery was conducted to make them relevant.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[9s] AGENT: Uh sir, do you have any requirement for steel right now, for HR etc.?\", \"comment\": \"The agent successfully asked if a requirement existed, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[69s] AGENT: Okay, I'll send today's rate for our JSW one.\", \"comment\": \"The agent committed to a clear next step of sending the rate on WhatsApp as requested by the customer.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer opens with a strong price objection, acknowledge it but immediately pivot to discovery to understand their needs before getting into a price debate.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"60mm HR\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer asked for 60mm HR, which the agent correctly stated is not a JSW product.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"[12s] CUSTOMER: Brother, your rates are very high.\", \"response\": \"[14s] AGENT: Oh, ours? Sir, the market itself is high right now.\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"[68s] CUSTOMER: Send the rate on Whatsapp, brother.\", \"response\": \"[69s] AGENT: Okay, I'll send today's rate for our JSW one.\"}], \"call_summary\": \"The customer, a direct material sourcer, immediately objected to JSW One's pricing based on past experience. The agent got into a defensive debate about market rates instead of performing discovery. The customer checked the price for 12mm HR and also inquired about 60mm HR, which the agent correctly identified as a non-JSW product. The call ended with the agent agreeing to send the current rate via WhatsApp.\"}",
  "error": null,
  "latency_ms": 43463,
  "input_tokens": 3749,
  "output_tokens": 942,
  "created_at": "2026-09-25 11:03:33",
  "sentiment": "neutral",
  "sentiment_score": 0.03,
  "sentiment_confidence": "high",
  "pos": 7,
  "neg": 6,
  "lex_hits": 8,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.53,
  "agent_talk_sec": 31.4,
  "customer_talk_sec": 27.8,
  "dead_air_sec": 90.8,
  "longest_monologue_sec": 4.5,
  "agent_wpm": 296.2,
  "interruptions": 0,
  "agent_turns": 15,
  "customer_turns": 16,
  "discovery_qs": 6,
  "words_agent": 155,
  "words_customer": 159,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178910837851",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.68,
      "end_s": 1.18,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178910837851",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.3,
      "end_s": 2.63,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178910837851",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.4,
      "end_s": 4.5,
      "text_en": "Yes sir, can you hear me?",
      "text_native": "हां सर, आवाज आ रही है आपकी?"
    },
    {
      "ucid": "21112178910837851",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.8,
      "end_s": 5.4,
      "text_en": "Yes sir, please speak.",
      "text_native": "हां जी सर, बोलिए।"
    },
    {
      "ucid": "21112178910837851",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.4,
      "end_s": 7.4,
      "text_en": "Yes, yes. This is Kartik calling from JSW One.",
      "text_native": "हां जी, हां जी। कार्तिक बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178910837851",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.0,
      "end_s": 8.4,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178910837851",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.7,
      "end_s": 11.1,
      "text_en": "Uh sir, do you have any requirement for steel right now, for HR etc.?",
      "text_native": "अह सर, अभी कुछ अपना स्टील में रिक्वायरमेंट रहेगा HR वगेरा का?"
    },
    {
      "ucid": "21112178910837851",
      "idx": 7,
      "speaker": "customer",
      "start_s": 11.7,
      "end_s": 13.4,
      "text_en": "Brother, your rates are very high.",
      "text_native": "भैया, रेट बहुत तेज है आपके।"
    },
    {
      "ucid": "21112178910837851",
      "idx": 8,
      "speaker": "agent",
      "start_s": 13.7,
      "end_s": 15.7,
      "text_en": "Oh, ours? Sir, the market itself is high right now.",
      "text_native": "अच्छा, हमारे? सर, कोई मार्केट में ही तेज है अभी तो।"
    },
    {
      "ucid": "21112178910837851",
      "idx": 9,
      "speaker": "customer",
      "start_s": 16.0,
      "end_s": 23.0,
      "text_en": "No, the market is high. I inquired two or three times when the market wasn't high. Yes, yes. Even then it was very high, there was a difference of four to five rupees per kilo. I am directly, I mean, sourcing the material, you see, so there is no need.",
      "text_native": "नहीं, मार्केट में ही तेज है। मैंने दो-तीन बार इंक्वायरी कर ली जब बाजार तेज नहीं था। हां हां। तब भी बहुत तेज, चार-चार, पांच-पांच रुपए किलो का फर्क था। मैं डायरेक्टली मतलब सोर्स कर रहा हूं मटेरियल ना, तो जरूरत नहीं है।"
    },
    {
      "ucid": "21112178910837851",
      "idx": 10,
      "speaker": "agent",
      "start_s": 23.5,
      "end_s": 25.0,
      "text_en": "Oh. Four-five, you mean what, in HR?",
      "text_native": "अच्छा। चार-पांच मतलब क्या, HR में?"
    },
    {
      "ucid": "21112178910837851",
      "idx": 11,
      "speaker": "customer",
      "start_s": 25.4,
      "end_s": 26.7,
      "text_en": "Four to five rupees per kilo, brother.",
      "text_native": "चार-पांच रुपए किलो भैया।"
    },
    {
      "ucid": "21112178910837851",
      "idx": 12,
      "speaker": "agent",
      "start_s": 26.9,
      "end_s": 28.5,
      "text_en": "No, I mean in which segment? In HR sheet?",
      "text_native": "नहीं, मतलब किस सेगमेंट में? HR शीट में?"
    },
    {
      "ucid": "21112178910837851",
      "idx": 13,
      "speaker": "customer",
      "start_s": 28.7,
      "end_s": 29.5,
      "text_en": "In HR sheet.",
      "text_native": "HR शीट में।"
    },
    {
      "ucid": "21112178910837851",
      "idx": 14,
      "speaker": "agent",
      "start_s": 29.7,
      "end_s": 31.9,
      "text_en": "No sir, in HR sheet, a difference of four to five rupees won't happen.",
      "text_native": "नहीं सर, HR शीट में चार-पांच रुपए का अंतर तो नहीं आएगा।"
    },
    {
      "ucid": "21112178910837851",
      "idx": 15,
      "speaker": "customer",
      "start_s": 32.2,
      "end_s": 38.8,
      "text_en": "Brother, at the time when I sourced material for fifty-six rupees, fifty-five rupees, fifty-seven rupees, I had taken a quotation at that time, it came for sixty-one, sixty-one rupees. A quotation for sixty-one, sixty-two rupees had come to me.",
      "text_native": "भैया, जिस टाइम मैंने छप्पन रुपए, पचपन रुपए, सत्तावन रुपए सोर्स करा मटेरियल, उस टाइम पे कोटेशन ली थी, इकसठ-इकसठ रुपए की आई थी। इकसठ, बासठ रुपए की कोटेशन आई थी मेरे पास।"
    },
    {
      "ucid": "21112178910837851",
      "idx": 16,
      "speaker": "agent",
      "start_s": 39.2,
      "end_s": 40.8,
      "text_en": "No, sixty-two is today's rate.",
      "text_native": "नहीं, जो बासठ तो आज का रेट है।"
    },
    {
      "ucid": "21112178910837851",
      "idx": 17,
      "speaker": "customer",
      "start_s": 41.5,
      "end_s": 41.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178910837851",
      "idx": 18,
      "speaker": "customer",
      "start_s": 42.5,
      "end_s": 44.3,
      "text_en": "After the market has risen so much, this is today's rate.",
      "text_native": "बाजार इतना चलने के बाद आज का रेट है ये।"
    },
    {
      "ucid": "21112178910837851",
      "idx": 19,
      "speaker": "agent",
      "start_s": 44.5,
      "end_s": 47.8,
      "text_en": "Yes, yes. Sixty-two is today's rate. Earlier...",
      "text_native": "हां हां। बासठ आज का रेट है। पहले तो"
    },
    {
      "ucid": "21112178910837851",
      "idx": 20,
      "speaker": "customer",
      "start_s": 48.4,
      "end_s": 50.4,
      "text_en": "12 mm, 1250, 6300, what is the rate?",
      "text_native": "बारह mm, साढ़े बारह सौ, त्रेसठ सौ क्या रेट है?"
    },
    {
      "ucid": "21112178910837851",
      "idx": 21,
      "speaker": "agent",
      "start_s": 50.9,
      "end_s": 55.2,
      "text_en": "Twelve, twelve and a half, sixty-three hundred. Yes, twelve, twelve and a half, sixty-three hundred will be our base PL only. Sixty-two two hundred.",
      "text_native": "बारह, साढ़े बारह, त्रेसठ सौ। हां, बारह, साढ़े बारह, त्रेसठ सौ तो अपना बेस PL ही होगा। बासठ दो सौ।"
    },
    {
      "ucid": "21112178910837851",
      "idx": 22,
      "speaker": "customer",
      "start_s": 55.7,
      "end_s": 57.2,
      "text_en": "Sixty-two two hundred. And for 60 mm?",
      "text_native": "बासठ दो सौ। और साठ mm का?"
    },
    {
      "ucid": "21112178910837851",
      "idx": 23,
      "speaker": "agent",
      "start_s": 57.5,
      "end_s": 58.0,
      "text_en": "Sixty?",
      "text_native": "साठ?"
    },
    {
      "ucid": "21112178910837851",
      "idx": 24,
      "speaker": "customer",
      "start_s": 58.2,
      "end_s": 58.7,
      "text_en": "6-0.",
      "text_native": "6-0."
    },
    {
      "ucid": "21112178910837851",
      "idx": 25,
      "speaker": "agent",
      "start_s": 58.9,
      "end_s": 61.5,
      "text_en": "Sir, JSW doesn't make 6-0, you will get that in SAIL.",
      "text_native": "सर, 6-0 JSW नहीं बनाता, वो SAIL में मिलेगा।"
    },
    {
      "ucid": "21112178910837851",
      "idx": 26,
      "speaker": "customer",
      "start_s": 62.1,
      "end_s": 62.6,
      "text_en": "What rate?",
      "text_native": "क्या रेट?"
    },
    {
      "ucid": "21112178910837851",
      "idx": 27,
      "speaker": "agent",
      "start_s": 62.9,
      "end_s": 67.4,
      "text_en": "I will have to get its rate from the seller ahead. Because it's not our product, we are not stockists for it ourselves.",
      "text_native": "आपको उसका रेट तो मुझे आगे सेलर से लेना पड़ेगा। क्योंकि हमारा प्रोडक्ट है नहीं, हम खुद स्टॉकिस्ट है नहीं उसको।"
    },
    {
      "ucid": "21112178910837851",
      "idx": 28,
      "speaker": "customer",
      "start_s": 67.6,
      "end_s": 68.9,
      "text_en": "Send the rate on Whatsapp, brother.",
      "text_native": "Whatsapp डाल देना भैया रेट।"
    },
    {
      "ucid": "21112178910837851",
      "idx": 29,
      "speaker": "agent",
      "start_s": 69.2,
      "end_s": 71.2,
      "text_en": "Okay, I'll send today's rate for our JSW one.",
      "text_native": "चलो, आज का ही अपना JSW का तो डाल ही देता हूं।"
    },
    {
      "ucid": "21112178910837851",
      "idx": 30,
      "speaker": "customer",
      "start_s": 71.4,
      "end_s": 71.9,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178910837851",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not use the customer's name or ask for permission to speak, jumping directly into a requirement question."
    },
    {
      "ucid": "21112178910837851",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not deliver a hook, instead opening with a direct question about requirements."
    },
    {
      "ucid": "21112178910837851",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call was immediately derailed by a price objection which the agent did not navigate away from."
    },
    {
      "ucid": "21112178910837851",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched because no discovery was conducted to make them relevant."
    },
    {
      "ucid": "21112178910837851",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "[9s] AGENT: Uh sir, do you have any requirement for steel right now, for HR etc.?",
      "comment": "The agent successfully asked if a requirement existed, which is the core intent of this step."
    },
    {
      "ucid": "21112178910837851",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "[69s] AGENT: Okay, I'll send today's rate for our JSW one.",
      "comment": "The agent committed to a clear next step of sending the rate on WhatsApp as requested by the customer."
    }
  ],
  "objections": [
    {
      "ucid": "21112178910837851",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "[12s] CUSTOMER: Brother, your rates are very high.",
      "response": "[14s] AGENT: Oh, ours? Sir, the market itself is high right now."
    },
    {
      "ucid": "21112178910837851",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "[68s] CUSTOMER: Send the rate on Whatsapp, brother.",
      "response": "[69s] AGENT: Okay, I'll send today's rate for our JSW one."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}