Call 21112178910816611 2026-09-11 · Aditya Pandey · 2:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Not_Answered | full conversation 27 turns, clean transcript (4% inaudible) | Hindi | 27 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−0
from 2 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook and instead immediately asked if the customer had a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only attempted to discover the customer's manufacturing segment/application, missing 4 of the 6 required questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
Agent did not pitch any USPs; the conversation was focused only on price and specification for an immediate need.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
Hello, SKH Automotive?... I am Aditya Pandya calling from JSW.
Qualify
where is the delivery?... Faridabad... what is its thickness?... 12 mm... And what will be its width?... 1500, 6300... grade... E250?
Summary
The agent contacted an automotive manufacturer in Faridabad who confirmed a need for HR sheets. The agent gathered key specifications (12mm thickness, E250 grade, 1500mm width) and provided a base price. The call ended abruptly during a discovery question before a full quote or next step could be established.
Coaching
You skipped the hook and discovery, jumping straight to a requirement check. Always open, create interest with a hook, then discover the customer's business before asking for an order.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, SKH Automotive?... I am Aditya Pandya calling from JSW. Agent identified himself, JSW, and the customer's company, but did not explicitly ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook and instead immediately asked if the customer had a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | I was asking one thing, sir, you are SKH Automotive, so who are your OEMs? Agent only attempted to discover the customer's manufacturing segment/application, missing 4 of the 6 required questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs; the conversation was focused only on price and specification for an immediate need. |
| SL5 Qualify | 2 | pass | – | 2.0 | where is the delivery?... Faridabad... what is its thickness?... 12 mm... And what will be its width?... 1500, 6300... grade... E250? Agent successfully captured the location, thickness, width, and grade for the customer's stated requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly before any next step could be discussed or committed to. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.732 heavy | 39.3s | 14.4s | 70.3s | 6.0s | 280.9 | 0 | 14 | 13 | 16 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.5s
Hello, SKH Automotive?
customer
3.1s
Yes.
हां जी।
agent
3.8s
Yes, hello, I am Aditya Pandya calling from JSW.
हां जी नमस्ते, मैं आदित्य पांड्या बात कर रहा था JSW से।
customer
6.6s
Yes.
हां जी।
agent
7.3s
Uh sir, you were registered on our platform, I called regarding that. Did you have any requirement for HR, sir?
अह सर हमारे प्लेटफार्म पे आप रजिस्टर्ड थे, उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायरमेंट थी सर आपकी HR में?
customer
11.2s
Yes.
हां जी।
agent
11.8s
Was there any requirement in HR for three months?
HR में कुछ रिक्वायरमेंट थी सर three month के लिए?
customer
13.7s
There is a requirement for HR. Tell me, what is the rate?
HR की रहती है रिक्वायरमेंट। बताओ क्या रेट है?
agent
16.2s
Uh sir, where is the delivery?
अह सर कहां है डिलीवरी?
customer
17.9s
Aakash cutter.
आकाश कटर।
agent
19.1s
Uh sorry, where?
अह सॉरी, किधर?
customer
20.0s
Faridabad, Faridabad.
फरीदाबाद, फरीदाबाद।
agent
21.0s
Faridabad, right? Sir, my rate for HR coil is currently 62,200.
फरीदाबाद ना? सर रेट तो मेरा HR का तो coil rate है 62 200 चल रहा है।
customer
25.3s
No, we need sheets, not coil. It comes after cutting.
नहीं, हमें sheet चाहिए होती है, coil नहीं। कटिंग करके आती है।
agent
28.2s
Then sir, consider it to be 62,500 then, around 62. If... what is its thickness?
तो सर 62 500 पकड़ के चल लीजिए फिर around 62. अगर thickness क्या है इसकी?
customer
31.6s
12 mm.
agent
32.4s
12 mm, right?
12 mm ना?
customer
33.2s
Hmm.
हम्म।
agent
33.8s
Okay. I will check, sir. I have just told you the ex-rate. Delivered rate, if you can tell me what thickness... you need 12 mm thickness. And what will be its width?
ठीक है। चेक कर लूंगा सर। मैं तो अभी आपको ex-rate बताया हूं। Delivered rate, अगर आप मुझे बता दीजिए क्या thickness... thickness 12 mm चाहिए। और width क्या रहेगी इसकी?
customer
39.0s
1500, 6300.
agent
40.4s
1500... 6300. Okay. And do you need any specific grade for this? E250?
1500... 6300. ठीक है। और इसका grade कुछ आपको चाहिए स्पेसिफिक? E250?
customer
44.4s
E250.
agent
45.2s
E250. Okay, sir. I was asking one thing, sir, you are SKH Automotive, so who are your OEMs? Tata Motors or the company's? I mean, you are in the automotive sector, right?
E250. ठीक है सर जी। एक पूछ रहा था सर आप SKH Automotive, तो आपके OEM कौन है? Tata Motors या कंपनी के? मतलब आपके... automotive sector में है ना जैसे आप?
customer
51.0s
Hmm, we are in the automobile sector.
हम्म, automobile sector में है।
agent
52.4s
Yes, so I mean who are your OEMs? I mean own... I mean, as they say, original equipment manufacturers, like Tata Motors, Bajaj, Mahindra.
हां, तो मतलब आपके OEM कोई कौन है? मतलब own... मतलब बोलते है ना original equipment manufacturers, जैसे Tata Motors हो गए, Bajaj, Mahindra.
agent
59.2s
Hello?
customer
100.0s
[inaudible]