{
  "ucid": "21112178910816611",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 11:59:26",
  "end_time": "2026-09-11 12:01:30",
  "duration_sec": 124,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Not_Answered",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA354a810c5a8c7af5716fed2681e67514.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 252,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178910816611__DIA354a810c5a8c7af5716fed2681e67514.mp3",
  "audio_bytes": 331128,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 110.376,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] AGENT: Hello, SKH Automotive?\n[3s] CUSTOMER: Yes.   (हां जी।)\n[4s] AGENT: Yes, hello, I am Aditya Pandya calling from JSW.   (हां जी नमस्ते, मैं आदित्य पांड्या बात कर रहा था JSW से।)\n[7s] CUSTOMER: Yes.   (हां जी।)\n[7s] AGENT: Uh sir, you were registered on our platform, I called regarding that. Did you have any requirement for HR, sir?   (अह सर हमारे प्लेटफार्म पे आप रजिस्टर्ड थे, उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायरमेंट थी सर आपकी HR में?)\n[11s] CUSTOMER: Yes.   (हां जी।)\n[12s] AGENT: Was there any requirement in HR for three months?   (HR में कुछ रिक्वायरमेंट थी सर three month के लिए?)\n[14s] CUSTOMER: There is a requirement for HR. Tell me, what is the rate?   (HR की रहती है रिक्वायरमेंट। बताओ क्या रेट है?)\n[16s] AGENT: Uh sir, where is the delivery?   (अह सर कहां है डिलीवरी?)\n[18s] CUSTOMER: Aakash cutter.   (आकाश कटर।)\n[19s] AGENT: Uh sorry, where?   (अह सॉरी, किधर?)\n[20s] CUSTOMER: Faridabad, Faridabad.   (फरीदाबाद, फरीदाबाद।)\n[21s] AGENT: Faridabad, right? Sir, my rate for HR coil is currently 62,200.   (फरीदाबाद ना? सर रेट तो मेरा HR का तो coil rate है 62 200 चल रहा है।)\n[25s] CUSTOMER: No, we need sheets, not coil. It comes after cutting.   (नहीं, हमें sheet चाहिए होती है, coil नहीं। कटिंग करके आती है।)\n[28s] AGENT: Then sir, consider it to be 62,500 then, around 62. If... what is its thickness?   (तो सर 62 500 पकड़ के चल लीजिए फिर around 62. अगर thickness क्या है इसकी?)\n[32s] CUSTOMER: 12 mm.\n[32s] AGENT: 12 mm, right?   (12 mm ना?)\n[33s] CUSTOMER: Hmm.   (हम्म।)\n[34s] AGENT: Okay. I will check, sir. I have just told you the ex-rate. Delivered rate, if you can tell me what thickness... you need 12 mm thickness. And what will be its width?   (ठीक है। चेक कर लूंगा सर। मैं तो अभी आपको ex-rate बताया हूं। Delivered rate, अगर आप मुझे बता दीजिए क्या thickness... thickness 12 mm चाहिए। और width क्या रहेगी इसकी?)\n[39s] CUSTOMER: 1500, 6300.\n[40s] AGENT: 1500... 6300. Okay. And do you need any specific grade for this? E250?   (1500... 6300. ठीक है। और इसका grade कुछ आपको चाहिए स्पेसिफिक? E250?)\n[44s] CUSTOMER: E250.\n[45s] AGENT: E250. Okay, sir. I was asking one thing, sir, you are SKH Automotive, so who are your OEMs? Tata Motors or the company's? I mean, you are in the automotive sector, right?   (E250. ठीक है सर जी। एक पूछ रहा था सर आप SKH Automotive, तो आपके OEM कौन है? Tata Motors या कंपनी के? मतलब आपके... automotive sector में है ना जैसे आप?)\n[51s] CUSTOMER: Hmm, we are in the automobile sector.   (हम्म, automobile sector में है।)\n[52s] AGENT: Yes, so I mean who are your OEMs? I mean own... I mean, as they say, original equipment manufacturers, like Tata Motors, Bajaj, Mahindra.   (हां, तो मतलब आपके OEM कोई कौन है? मतलब own... मतलब बोलते है ना original equipment manufacturers, जैसे Tata Motors हो गए, Bajaj, Mahindra.)\n[59s] AGENT: Hello?\n[100s] CUSTOMER: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 27,
  "connected": 1,
  "audio_notes": "clear: Some background chatter is audible on the customer's side, but it does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "27 turns, clean transcript (4% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the hook and discovery, jumping straight to a requirement check. Always open, create interest with a hook, then discover the customer's business before asking for an order.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted an automotive manufacturer in Faridabad who confirmed a need for HR sheets. The agent gathered key specifications (12mm thickness, E250 grade, 1500mm width) and provided a base price. The call ended abruptly during a discovery question before a full quote or next step could be established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, SKH Automotive?... I am Aditya Pandya calling from JSW.\", \"comment\": \"Agent identified himself, JSW, and the customer's company, but did not explicitly ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook and instead immediately asked if the customer had a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"I was asking one thing, sir, you are SKH Automotive, so who are your OEMs?\", \"comment\": \"Agent only attempted to discover the customer's manufacturing segment/application, missing 4 of the 6 required questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any USPs; the conversation was focused only on price and specification for an immediate need.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"where is the delivery?... Faridabad... what is its thickness?... 12 mm... And what will be its width?... 1500, 6300... grade... E250?\", \"comment\": \"Agent successfully captured the location, thickness, width, and grade for the customer's stated requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly before any next step could be discussed or committed to.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook and discovery, jumping straight to a requirement check. Always open, create interest with a hook, then discover the customer's business before asking for an order.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted an automotive manufacturer in Faridabad who confirmed a need for HR sheets. The agent gathered key specifications (12mm thickness, E250 grade, 1500mm width) and provided a base price. The call ended abruptly during a discovery question before a full quote or next step could be established.\"}",
  "error": null,
  "latency_ms": 31222,
  "input_tokens": 3517,
  "output_tokens": 776,
  "created_at": "2026-09-25 11:03:31",
  "sentiment": "negative",
  "sentiment_score": -0.2,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.732,
  "agent_talk_sec": 39.3,
  "customer_talk_sec": 14.4,
  "dead_air_sec": 70.3,
  "longest_monologue_sec": 6.0,
  "agent_wpm": 280.9,
  "interruptions": 0,
  "agent_turns": 14,
  "customer_turns": 13,
  "discovery_qs": 16,
  "words_agent": 184,
  "words_customer": 43,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178910816611",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.53,
      "end_s": 2.86,
      "text_en": "Hello, SKH Automotive?",
      "text_native": "Hello, SKH Automotive?"
    },
    {
      "ucid": "21112178910816611",
      "idx": 1,
      "speaker": "customer",
      "start_s": 3.09,
      "end_s": 3.5,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178910816611",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.8,
      "end_s": 6.29,
      "text_en": "Yes, hello, I am Aditya Pandya calling from JSW.",
      "text_native": "हां जी नमस्ते, मैं आदित्य पांड्या बात कर रहा था JSW से।"
    },
    {
      "ucid": "21112178910816611",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.56,
      "end_s": 6.99,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178910816611",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.26,
      "end_s": 11.0,
      "text_en": "Uh sir, you were registered on our platform, I called regarding that. Did you have any requirement for HR, sir?",
      "text_native": "अह सर हमारे प्लेटफार्म पे आप रजिस्टर्ड थे, उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायरमेंट थी सर आपकी HR में?"
    },
    {
      "ucid": "21112178910816611",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.21,
      "end_s": 11.75,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178910816611",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.8,
      "end_s": 13.48,
      "text_en": "Was there any requirement in HR for three months?",
      "text_native": "HR में कुछ रिक्वायरमेंट थी सर three month के लिए?"
    },
    {
      "ucid": "21112178910816611",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.7,
      "end_s": 15.84,
      "text_en": "There is a requirement for HR. Tell me, what is the rate?",
      "text_native": "HR की रहती है रिक्वायरमेंट। बताओ क्या रेट है?"
    },
    {
      "ucid": "21112178910816611",
      "idx": 8,
      "speaker": "agent",
      "start_s": 16.25,
      "end_s": 17.5,
      "text_en": "Uh sir, where is the delivery?",
      "text_native": "अह सर कहां है डिलीवरी?"
    },
    {
      "ucid": "21112178910816611",
      "idx": 9,
      "speaker": "customer",
      "start_s": 17.88,
      "end_s": 18.8,
      "text_en": "Aakash cutter.",
      "text_native": "आकाश कटर।"
    },
    {
      "ucid": "21112178910816611",
      "idx": 10,
      "speaker": "agent",
      "start_s": 19.08,
      "end_s": 19.8,
      "text_en": "Uh sorry, where?",
      "text_native": "अह सॉरी, किधर?"
    },
    {
      "ucid": "21112178910816611",
      "idx": 11,
      "speaker": "customer",
      "start_s": 20.0,
      "end_s": 20.8,
      "text_en": "Faridabad, Faridabad.",
      "text_native": "फरीदाबाद, फरीदाबाद।"
    },
    {
      "ucid": "21112178910816611",
      "idx": 12,
      "speaker": "agent",
      "start_s": 21.0,
      "end_s": 24.8,
      "text_en": "Faridabad, right? Sir, my rate for HR coil is currently 62,200.",
      "text_native": "फरीदाबाद ना? सर रेट तो मेरा HR का तो coil rate है 62 200 चल रहा है।"
    },
    {
      "ucid": "21112178910816611",
      "idx": 13,
      "speaker": "customer",
      "start_s": 25.26,
      "end_s": 28.0,
      "text_en": "No, we need sheets, not coil. It comes after cutting.",
      "text_native": "नहीं, हमें sheet चाहिए होती है, coil नहीं। कटिंग करके आती है।"
    },
    {
      "ucid": "21112178910816611",
      "idx": 14,
      "speaker": "agent",
      "start_s": 28.2,
      "end_s": 31.5,
      "text_en": "Then sir, consider it to be 62,500 then, around 62. If... what is its thickness?",
      "text_native": "तो सर 62 500 पकड़ के चल लीजिए फिर around 62. अगर thickness क्या है इसकी?"
    },
    {
      "ucid": "21112178910816611",
      "idx": 15,
      "speaker": "customer",
      "start_s": 31.6,
      "end_s": 32.2,
      "text_en": "12 mm.",
      "text_native": "12 mm."
    },
    {
      "ucid": "21112178910816611",
      "idx": 16,
      "speaker": "agent",
      "start_s": 32.4,
      "end_s": 33.0,
      "text_en": "12 mm, right?",
      "text_native": "12 mm ना?"
    },
    {
      "ucid": "21112178910816611",
      "idx": 17,
      "speaker": "customer",
      "start_s": 33.2,
      "end_s": 33.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178910816611",
      "idx": 18,
      "speaker": "agent",
      "start_s": 33.8,
      "end_s": 38.8,
      "text_en": "Okay. I will check, sir. I have just told you the ex-rate. Delivered rate, if you can tell me what thickness... you need 12 mm thickness. And what will be its width?",
      "text_native": "ठीक है। चेक कर लूंगा सर। मैं तो अभी आपको ex-rate बताया हूं। Delivered rate, अगर आप मुझे बता दीजिए क्या thickness... thickness 12 mm चाहिए। और width क्या रहेगी इसकी?"
    },
    {
      "ucid": "21112178910816611",
      "idx": 19,
      "speaker": "customer",
      "start_s": 39.0,
      "end_s": 40.2,
      "text_en": "1500, 6300.",
      "text_native": "1500, 6300."
    },
    {
      "ucid": "21112178910816611",
      "idx": 20,
      "speaker": "agent",
      "start_s": 40.4,
      "end_s": 44.2,
      "text_en": "1500... 6300. Okay. And do you need any specific grade for this? E250?",
      "text_native": "1500... 6300. ठीक है। और इसका grade कुछ आपको चाहिए स्पेसिफिक? E250?"
    },
    {
      "ucid": "21112178910816611",
      "idx": 21,
      "speaker": "customer",
      "start_s": 44.4,
      "end_s": 45.0,
      "text_en": "E250.",
      "text_native": "E250."
    },
    {
      "ucid": "21112178910816611",
      "idx": 22,
      "speaker": "agent",
      "start_s": 45.2,
      "end_s": 50.8,
      "text_en": "E250. Okay, sir. I was asking one thing, sir, you are SKH Automotive, so who are your OEMs? Tata Motors or the company's? I mean, you are in the automotive sector, right?",
      "text_native": "E250. ठीक है सर जी। एक पूछ रहा था सर आप SKH Automotive, तो आपके OEM कौन है? Tata Motors या कंपनी के? मतलब आपके... automotive sector में है ना जैसे आप?"
    },
    {
      "ucid": "21112178910816611",
      "idx": 23,
      "speaker": "customer",
      "start_s": 51.0,
      "end_s": 52.2,
      "text_en": "Hmm, we are in the automobile sector.",
      "text_native": "हम्म, automobile sector में है।"
    },
    {
      "ucid": "21112178910816611",
      "idx": 24,
      "speaker": "agent",
      "start_s": 52.4,
      "end_s": 57.8,
      "text_en": "Yes, so I mean who are your OEMs? I mean own... I mean, as they say, original equipment manufacturers, like Tata Motors, Bajaj, Mahindra.",
      "text_native": "हां, तो मतलब आपके OEM कोई कौन है? मतलब own... मतलब बोलते है ना original equipment manufacturers, जैसे Tata Motors हो गए, Bajaj, Mahindra."
    },
    {
      "ucid": "21112178910816611",
      "idx": 25,
      "speaker": "agent",
      "start_s": 59.2,
      "end_s": 59.8,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178910816611",
      "idx": 26,
      "speaker": "customer",
      "start_s": 100.0,
      "end_s": 102.5,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178910816611",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Hello, SKH Automotive?... I am Aditya Pandya calling from JSW.",
      "comment": "Agent identified himself, JSW, and the customer's company, but did not explicitly ask for permission to speak."
    },
    {
      "ucid": "21112178910816611",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook and instead immediately asked if the customer had a requirement."
    },
    {
      "ucid": "21112178910816611",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "I was asking one thing, sir, you are SKH Automotive, so who are your OEMs?",
      "comment": "Agent only attempted to discover the customer's manufacturing segment/application, missing 4 of the 6 required questions."
    },
    {
      "ucid": "21112178910816611",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not pitch any USPs; the conversation was focused only on price and specification for an immediate need."
    },
    {
      "ucid": "21112178910816611",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "where is the delivery?... Faridabad... what is its thickness?... 12 mm... And what will be its width?... 1500, 6300... grade... E250?",
      "comment": "Agent successfully captured the location, thickness, width, and grade for the customer's stated requirement."
    },
    {
      "ucid": "21112178910816611",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly before any next step could be discussed or committed to."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}