21112178910754452 · Call

Call 21112178910754452 2026-09-11 · Aditya Pandey · 4:57

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_PANIndia_NewReg_260526	General Enquiry	full conversation 44 turns, clean transcript (0% inaudible)	Hindi	44	new_registration (campaign_name:high)

Audio: clear: Some call center background noise is present on the agent's side, but it does not significantly affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

4.5/10

no conversation

USP relevance: matched

2 · Customer quality

the LEAD we handed over

1 /4 flags

MOQ: None MT None

3 · Supply

not_in_stockyard

Agent confirmed E350 BR is a JSW product but needs to check local stockyard availability, as customer noted it's not a fast-moving item.

4 · Sentiment

the CUSTOMER

-0.14

confidence high · +20/−34 from 53 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Closure - one of three outcomes The call ended with a promise to send an email, but it did not meet any of the required closure outcomes: no quote was sent, no specific callback time was agreed, and no walkthrough was scheduled.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

−1.5 pts Full discovery (8 Qs) Agent successfully discovered business type, end use, monthly tonnage, a brand used, and the reason for not buying from JSW before (availability issue). Missed payment terms and current JSW buying status.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−1.0 pts Warm welcome opener The opening was abrupt and lacked the warmth required; it went straight into verification without a proper welcome.

How Sajal Bhaskar did it on a 10.0/10 call —

आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था, तो थोड़ा जानना था मतलब आपका सिर्फ ट्रेडिंग का ही काम है कि और भी चीजें हैं?

did well

Verify basic profile (4 Qs)

AGENT: are you speaking from Impro Systems? ... CUSTOMER: We are situated in Navi Mumbai... AGENT: is this mayuri.d? ... CUSTOMER: I can, I mean, send

First opportunity identified

CUSTOMER: what we need right now is 355 grade steel. And we need it in UB... if you can convey your email ID, I can, I mean, send you an inquiry over

Summary

The customer, an OEM from Navi Mumbai, has a current requirement for a specific high-grade steel (E350 BR) that is difficult to source locally. The agent identified the need and confirmed the product is in the JSW catalogue, mentioning local stockyards as a solution. The call concluded with the agent promising to email his details so the customer could send a formal inquiry for a stock check.

Coaching

When the customer agrees to send an inquiry, secure the next step by committing to a specific time you will respond with the stock status and quote.

Missed: NR1 Warm welcome opener NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	fail	–	0.0	AGENT: Speak. (बोलिए।) Uh ma'am, are you speaking from Impro Systems? The opening was abrupt and lacked the warmth required; it went straight into verification without a proper welcome.
NR2 Verify basic profile (4 Qs)	1	full	4	1.0	AGENT: are you speaking from Impro Systems? ... CUSTOMER: We are situated in Navi Mumbai... AGENT: is this mayuri.d? ... CUSTOMER: I can, I mean, send you an inquiry over about it. All four points were covered: company name, procurement city (volunteered), contact person/email, and procurement involvement (implied by her detailed inquiry).
NR3 Full discovery (8 Qs)	3	partial	5	1.5	AGENT: how much is your monthly consumption in steel? ... CUSTOMER: we are OEM, we manufacture platforms wherein we require Jindal beams... we require in very small quantity, like one ton, one and a half ton... I find it very difficult to trace our particular size of beam Agent successfully discovered business type, end use, monthly tonnage, a brand used, and the reason for not buying from JSW before (availability issue). Missed payment terms and current JSW buying status.
NR4 Platform education	1	fail	–	0.0	AGENT: Actually, my stockyards are in Taloja and in Chakan. So I can supply you by Taloja also. Agent mentioned stockyard locations but failed to explain the key platform benefits like transparent delivered pricing or guaranteed Test Certificates.
NR5 First opportunity identified	2	pass	–	2.0	CUSTOMER: what we need right now is 355 grade steel. And we need it in UB... if you can convey your email ID, I can, I mean, send you an inquiry over about it. A current requirement was immediately identified by the customer, and a clear plan to capture the full specification via email was agreed upon.
NR6 Closure - one of three outcomes	2	fail	–	0.0	AGENT: Okay ma'am, I will email you immediately. The call ended with a promise to send an email, but it did not meet any of the required closure outcomes: no quote was sent, no specific callback time was agreed, and no walkthrough was scheduled.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.289	48.9s	120.4s	127.7s	6.5s	330.1	0	23	21	8

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.9s

Hello.

agent

1.7s

Speak.

बोलिए।

agent

2.5s

Uh ma'am, are you speaking from Impro Systems?

अह मैम, Impro Systems से बोलते है क्या तुम?

customer

4.7s

Yes, speak.

जी बोलिए।

agent

5.6s

Uh ma'am, hello. I am Aditya Pandey speaking from JSW One.

अह मैम नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।

customer

7.9s

Yes, speak.

हां जी बोलिए।

agent

8.7s

Actually, you were registered on our platform, this call was regarding that. I wanted to know a little, uh, do you have any requirement in steel, ma'am? HR, CR...

Actually हमारे platform पे आप registered थी, उसी के regarding call था। थोड़ा हमें जानना था, अह आपका कुछ steel में requirement रहता है मैम? HR, CR...

customer

13.6s

We always have a requirement, but the problem is that what we need right now is 355 grade steel. And we need it in UB.

हमको हमेशा requirement तो रहता है, लेकिन problem ऐसा है की हमको अभी फिलहाल जो चाहिए वो 355 grade वाला चाहिए steel. और UB में चाहिए।

agent

20.8s

Three 355?

customer

22.1s

Yes. The one that is a higher grade, high grade steel, 355.

हां। जो higher grade रहता है ना, high grade steel, 355.

agent

24.9s

High carbon, for high carbon steel?

High carbon, high carbon steel के लिए?

customer

26.3s

Yes. Precisely, we need 355 BR.

Yes. Precisely हमको ना, 355 BR चाहिए।

agent

29.1s

Yes, uh, will you repeat again, which one?

जी, अह फिर से repeat करेंगे कौनसा?

customer

30.8s

That your E350 BR grade?

की आपका जो E350 BR वाला grade है ना?

agent

32.8s

Yes yes yes.

हां हां हां।

customer

33.8s

We need that.

वो चाहिए।

agent

34.3s

It's available, ma'am, E350 BR...

है ना मैम, E350 BR...

customer

35.0s

Yes.

हां।

agent

35.8s

We have available in our stockyards of Pune. I will check with my team. In which thickness do you need it, ma'am?

We have available in our stockyards of Pune. I will check with my team. कौनसी thickness में चाहिए मैम आपको?

customer

40.0s

See, I actually, we use UB. Okay. So in that, I have four or five options that we need in combination. So if you can convey your email ID, I can, I mean, send you an inquiry over about it.

देखिए, मुझे actually हम UB use करते हैं। Okay. तो उसमें मेरे पास चार-पांच options हैं जो combination में हमें चाहिए होते हैं। तो अगर if you can convey your email ID, I can, I mean, send you an inquiry over about it.

agent

50.5s

Okay ma'am, no worries. Uh, you will share me your inquiry. Uh, I will share, one, I will do one thing. After this call, I will share you my WhatsApp number.

customer

55.0s

Fine.

agent

55.5s

In that introduction, it will contain my mobile number and my email ID. So you can share me a quotation on that.

customer

58.8s

See, you have my email ID I suppose in that profile.

agent

101.0s

Yeah ma'am, is this mayuri.d?

customer

102.3s

Yes, it's that mayuri.d@improsystems.com. You can just ping me on that, so I'll just forward that inquiry to you.

agent

107.2s

Okay ma'am, I will do it immediately.

customer

109.0s

Yeah, yeah, please.

agent

110.0s

Okay. And one last thing ma'am, can you, like, tell me how much is your monthly consumption in steel?

customer

113.8s

See, our, we don't have regular requirement as such. But we require in very small quantity, like one ton, one and a half ton and we are retailers basically, see. And we are into OE, we are OEM, we manufacture platforms wherein we require Jindal beams. Hmm hmm. So we have some product of ours which require higher grade steel, which is E350 BR. Yeah, yeah, that. And which generally is not, not readily available around Navi Mumbai. We are situated in Navi Mumbai, okay?

agent

130.0s

Okay, actually in the...

customer

130.8s

And I find it very difficult to trace our particular size of beam in and around Navi Mumbai and we don't know how to trace out because the ones who keep stock, they say that 355 or E350 they don't keep across. Because those are not fast moving options with them.

And I find it very difficult to trace our particular size of beam in and around Navi Mumbai and we don't know how to trace out because वो जो stock रखते हैं, वो बोलते हैं कि 355 या E350 they don't keep across. Because those are not fast moving options with them.

agent

141.5s

Okay ma'am, got it. I will do one thing, I will email you. And you share me your inquiry with all the grades and requirement. I will let you, I will let you know if the stock, if there is stock available.

customer

148.2s

Yeah, we can, see, if it's in and around Navi Mumbai, in Pune, Kolhapur, whatever. In Maharashtra, we don't mind going about it.

agent

153.0s

Yeah, yeah.

agent

154.3s

Actually, my stockyards are in Taloja and in Chakan. So I can supply you by Taloja also.

customer

158.2s

At Taloja and at where is the other one?

agent

160.0s

Chakan ma'am, Pune.

customer

161.0s

Chakan, okay, Pune. No issues. I mean, both will do. If it's not in Taloja, if it's coming from Chakan, it's fine. It's fine with us. Other than importing from other countries wherein they are not able to get it, it's fine if it's in and around Maharashtra also, no no issues. If you are, I mean, traveling it, I mean transporting it from your factory like Jharkhand also, no issues.

agent

172.0s

No, no, okay ma'am, got it, got it.

agent

174.0s

Okay ma'am, I will email you immediately.

customer

175.5s

You send me, yes. Yeah, yeah. I'll forward.

agent

177.0s

Okay, thank you for your time.

customer

178.0s

Yeah, thanks. Same way.