{ "ucid": "21112178910754452", "call_date": "2026-09-11", "start_time": "2026-09-11 11:49:04", "end_time": "2026-09-11 11:54:01", "duration_sec": 297, "campaign": "MSME_IS_PANIndia_NewReg_260526", "disposition": "General Enquiry", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbd1093694c918345390fe545075d143c.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 254, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178910754452__DIAbd1093694c918345390fe545075d143c.mp3", "audio_bytes": 838512, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 279.504, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Speak. (बोलिए।)\n[2s] AGENT: Uh ma'am, are you speaking from Impro Systems? (अह मैम, Impro Systems से बोलते है क्या तुम?)\n[5s] CUSTOMER: Yes, speak. (जी बोलिए।)\n[6s] AGENT: Uh ma'am, hello. I am Aditya Pandey speaking from JSW One. (अह मैम नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।)\n[8s] CUSTOMER: Yes, speak. (हां जी बोलिए।)\n[9s] AGENT: Actually, you were registered on our platform, this call was regarding that. I wanted to know a little, uh, do you have any requirement in steel, ma'am? HR, CR... (Actually हमारे platform पे आप registered थी, उसी के regarding call था। थोड़ा हमें जानना था, अह आपका कुछ steel में requirement रहता है मैम? HR, CR...)\n[14s] CUSTOMER: We always have a requirement, but the problem is that what we need right now is 355 grade steel. And we need it in UB. (हमको हमेशा requirement तो रहता है, लेकिन problem ऐसा है की हमको अभी फिलहाल जो चाहिए वो 355 grade वाला चाहिए steel. और UB में चाहिए।)\n[21s] AGENT: Three 355?\n[22s] CUSTOMER: Yes. The one that is a higher grade, high grade steel, 355. (हां। जो higher grade रहता है ना, high grade steel, 355.)\n[25s] AGENT: High carbon, for high carbon steel? (High carbon, high carbon steel के लिए?)\n[26s] CUSTOMER: Yes. Precisely, we need 355 BR. (Yes. Precisely हमको ना, 355 BR चाहिए।)\n[29s] AGENT: Yes, uh, will you repeat again, which one? (जी, अह फिर से repeat करेंगे कौनसा?)\n[31s] CUSTOMER: That your E350 BR grade? (की आपका जो E350 BR वाला grade है ना?)\n[33s] AGENT: Yes yes yes. (हां हां हां।)\n[34s] CUSTOMER: We need that. (वो चाहिए।)\n[34s] AGENT: It's available, ma'am, E350 BR... (है ना मैम, E350 BR...)\n[35s] CUSTOMER: Yes. (हां।)\n[36s] AGENT: We have available in our stockyards of Pune. I will check with my team. In which thickness do you need it, ma'am? (We have available in our stockyards of Pune. I will check with my team. कौनसी thickness में चाहिए मैम आपको?)\n[40s] CUSTOMER: See, I actually, we use UB. Okay. So in that, I have four or five options that we need in combination. So if you can convey your email ID, I can, I mean, send you an inquiry over about it. (देखिए, मुझे actually हम UB use करते हैं। Okay. तो उसमें मेरे पास चार-पांच options हैं जो combination में हमें चाहिए होते हैं। तो अगर if you can convey your email ID, I can, I mean, send you an inquiry over about it.)\n[50s] AGENT: Okay ma'am, no worries. Uh, you will share me your inquiry. Uh, I will share, one, I will do one thing. After this call, I will share you my WhatsApp number.\n[55s] CUSTOMER: Fine.\n[56s] AGENT: In that introduction, it will contain my mobile number and my email ID. So you can share me a quotation on that.\n[59s] CUSTOMER: See, you have my email ID I suppose in that profile.\n[101s] AGENT: Yeah ma'am, is this mayuri.d?\n[102s] CUSTOMER: Yes, it's that mayuri.d@improsystems.com. You can just ping me on that, so I'll just forward that inquiry to you.\n[107s] AGENT: Okay ma'am, I will do it immediately.\n[109s] CUSTOMER: Yeah, yeah, please.\n[110s] AGENT: Okay. And one last thing ma'am, can you, like, tell me how much is your monthly consumption in steel?\n[114s] CUSTOMER: See, our, we don't have regular requirement as such. But we require in very small quantity, like one ton, one and a half ton and we are retailers basically, see. And we are into OE, we are OEM, we manufacture platforms wherein we require Jindal beams. Hmm hmm. So we have some product of ours which require higher grade steel, which is E350 BR. Yeah, yeah, that. And which generally is not, not readily available around Navi Mumbai. We are situated in Navi Mumbai, okay?\n[130s] AGENT: Okay, actually in the...\n[131s] CUSTOMER: And I find it very difficult to trace our particular size of beam in and around Navi Mumbai and we don't know how to trace out because the ones who keep stock, they say that 355 or E350 they don't keep across. Because those are not fast moving options with them. (And I find it very difficult to trace our particular size of beam in and around Navi Mumbai and we don't know how to trace out because वो जो stock रखते हैं, वो बोलते हैं कि 355 या E350 they don't keep across. Because those are not fast moving options with them.)\n[142s] AGENT: Okay ma'am, got it. I will do one thing, I will email you. And you share me your inquiry with all the grades and requirement. I will let you, I will let you know if the stock, if there is stock available.\n[148s] CUSTOMER: Yeah, we can, see, if it's in and around Navi Mumbai, in Pune, Kolhapur, whatever. In Maharashtra, we don't mind going about it.\n[153s] AGENT: Yeah, yeah.\n[154s] AGENT: Actually, my stockyards are in Taloja and in Chakan. So I can supply you by Taloja also.\n[158s] CUSTOMER: At Taloja and at where is the other one?\n[160s] AGENT: Chakan ma'am, Pune.\n[161s] CUSTOMER: Chakan, okay, Pune. No issues. I mean, both will do. If it's not in Taloja, if it's coming from Chakan, it's fine. It's fine with us. Other than importing from other countries wherein they are not able to get it, it's fine if it's in and around Maharashtra also, no no issues. If you are, I mean, traveling it, I mean transporting it from your factory like Jharkhand also, no issues.\n[172s] AGENT: No, no, okay ma'am, got it, got it.\n[174s] AGENT: Okay ma'am, I will email you immediately.\n[176s] CUSTOMER: You send me, yes. Yeah, yeah. I'll forward.\n[177s] AGENT: Okay, thank you for your time.\n[178s] CUSTOMER: Yeah, thanks. Same way.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 44, "connected": 1, "audio_notes": "clear: Some call center background noise is present on the agent's side, but it does not significantly affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "44 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:high", "pitch_type_conflict": 0, "pitch_adherence_score": 4.5, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When the customer agrees to send an inquiry, secure the next step by committing to a specific time you will respond with the stock status and quote.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 1, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": "E350 BR", "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "not_in_stockyard", "supply_details": "Agent confirmed E350 BR is a JSW product but needs to check local stockyard availability, as customer noted it's not a fast-moving item.", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, an OEM from Navi Mumbai, has a current requirement for a specific high-grade steel (E350 BR) that is difficult to source locally. The agent identified the need and confirmed the product is in the JSW catalogue, mentioning local stockyards as a solution. The call concluded with the agent promising to email his details so the customer could send a formal inquiry for a stock check.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Speak. (बोलिए।) Uh ma'am, are you speaking from Impro Systems?\", \"comment\": \"The opening was abrupt and lacked the warmth required; it went straight into verification without a proper welcome.\"}, {\"step_id\": \"NR2\", \"result\": \"full\", \"questions_hit\": 4, \"evidence\": \"AGENT: are you speaking from Impro Systems? ... CUSTOMER: We are situated in Navi Mumbai... AGENT: is this mayuri.d? ... CUSTOMER: I can, I mean, send you an inquiry over about it.\", \"comment\": \"All four points were covered: company name, procurement city (volunteered), contact person/email, and procurement involvement (implied by her detailed inquiry).\"}, {\"step_id\": \"NR3\", \"result\": \"partial\", \"questions_hit\": 5, \"evidence\": \"AGENT: how much is your monthly consumption in steel? ... CUSTOMER: we are OEM, we manufacture platforms wherein we require Jindal beams... we require in very small quantity, like one ton, one and a half ton... I find it very difficult to trace our particular size of beam\", \"comment\": \"Agent successfully discovered business type, end use, monthly tonnage, a brand used, and the reason for not buying from JSW before (availability issue). Missed payment terms and current JSW buying status.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Actually, my stockyards are in Taloja and in Chakan. So I can supply you by Taloja also.\", \"comment\": \"Agent mentioned stockyard locations but failed to explain the key platform benefits like transparent delivered pricing or guaranteed Test Certificates.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: what we need right now is 355 grade steel. And we need it in UB... if you can convey your email ID, I can, I mean, send you an inquiry over about it.\", \"comment\": \"A current requirement was immediately identified by the customer, and a clear plan to capture the full specification via email was agreed upon.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Okay ma'am, I will email you immediately.\", \"comment\": \"The call ended with a promise to send an email, but it did not meet any of the required closure outcomes: no quote was sent, no specific callback time was agreed, and no walkthrough was scheduled.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When the customer agrees to send an inquiry, secure the next step by committing to a specific time you will respond with the stock status and quote.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": \"one ton, one and a half ton\", \"moq_severity\": null, \"material_flag\": false, \"material_detected\": \"E350 BR\", \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Agent confirmed E350 BR is a JSW product but needs to check local stockyard availability, as customer noted it's not a fast-moving item.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, an OEM from Navi Mumbai, has a current requirement for a specific high-grade steel (E350 BR) that is difficult to source locally. The agent identified the need and confirmed the product is in the JSW catalogue, mentioning local stockyards as a solution. The call concluded with the agent promising to email his details so the customer could send a formal inquiry for a stock check.\"}", "error": null, "latency_ms": 40989, "input_tokens": 4321, "output_tokens": 1029, "created_at": "2026-09-25 11:03:47", "sentiment": "neutral", "sentiment_score": -0.143, "sentiment_confidence": "high", "pos": 20, "neg": 34, "lex_hits": 53, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.289, "agent_talk_sec": 48.9, "customer_talk_sec": 120.4, "dead_air_sec": 127.7, "longest_monologue_sec": 6.5, "agent_wpm": 330.1, "interruptions": 0, "agent_turns": 23, "customer_turns": 21, "discovery_qs": 8, "words_agent": 269, "words_customer": 385, "monologue_heavy": 0, "turns": [ { "ucid": "21112178910754452", "idx": 0, "speaker": "customer", "start_s": 0.87, "end_s": 1.23, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178910754452", "idx": 1, "speaker": "agent", "start_s": 1.67, "end_s": 2.03, "text_en": "Speak.", "text_native": "बोलिए।" }, { "ucid": "21112178910754452", "idx": 2, "speaker": "agent", "start_s": 2.5, "end_s": 4.38, "text_en": "Uh ma'am, are you speaking from Impro Systems?", "text_native": "अह मैम, Impro Systems से बोलते है क्या तुम?" }, { "ucid": "21112178910754452", "idx": 3, "speaker": "customer", "start_s": 4.7, "end_s": 5.18, "text_en": "Yes, speak.", "text_native": "जी बोलिए।" }, { "ucid": "21112178910754452", "idx": 4, "speaker": "agent", "start_s": 5.58, "end_s": 7.6, "text_en": "Uh ma'am, hello. I am Aditya Pandey speaking from JSW One.", "text_native": "अह मैम नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।" }, { "ucid": "21112178910754452", "idx": 5, "speaker": "customer", "start_s": 7.92, "end_s": 8.4, "text_en": "Yes, speak.", "text_native": "हां जी बोलिए।" }, { "ucid": "21112178910754452", "idx": 6, "speaker": "agent", "start_s": 8.68, "end_s": 13.48, "text_en": "Actually, you were registered on our platform, this call was regarding that. I wanted to know a little, uh, do you have any requirement in steel, ma'am? HR, CR...", "text_native": "Actually हमारे platform पे आप registered थी, उसी के regarding call था। थोड़ा हमें जानना था, अह आपका कुछ steel में requirement रहता है मैम? HR, CR..." }, { "ucid": "21112178910754452", "idx": 7, "speaker": "customer", "start_s": 13.6, "end_s": 20.48, "text_en": "We always have a requirement, but the problem is that what we need right now is 355 grade steel. And we need it in UB.", "text_native": "हमको हमेशा requirement तो रहता है, लेकिन problem ऐसा है की हमको अभी फिलहाल जो चाहिए वो 355 grade वाला चाहिए steel. और UB में चाहिए।" }, { "ucid": "21112178910754452", "idx": 8, "speaker": "agent", "start_s": 20.8, "end_s": 21.96, "text_en": "Three 355?", "text_native": "Three 355?" }, { "ucid": "21112178910754452", "idx": 9, "speaker": "customer", "start_s": 22.06, "end_s": 24.78, "text_en": "Yes. The one that is a higher grade, high grade steel, 355.", "text_native": "हां। जो higher grade रहता है ना, high grade steel, 355." }, { "ucid": "21112178910754452", "idx": 10, "speaker": "agent", "start_s": 24.88, "end_s": 26.2, "text_en": "High carbon, for high carbon steel?", "text_native": "High carbon, high carbon steel के लिए?" }, { "ucid": "21112178910754452", "idx": 11, "speaker": "customer", "start_s": 26.3, "end_s": 28.54, "text_en": "Yes. Precisely, we need 355 BR.", "text_native": "Yes. Precisely हमको ना, 355 BR चाहिए।" }, { "ucid": "21112178910754452", "idx": 12, "speaker": "agent", "start_s": 29.1, "end_s": 30.5, "text_en": "Yes, uh, will you repeat again, which one?", "text_native": "जी, अह फिर से repeat करेंगे कौनसा?" }, { "ucid": "21112178910754452", "idx": 13, "speaker": "customer", "start_s": 30.84, "end_s": 32.54, "text_en": "That your E350 BR grade?", "text_native": "की आपका जो E350 BR वाला grade है ना?" }, { "ucid": "21112178910754452", "idx": 14, "speaker": "agent", "start_s": 32.84, "end_s": 33.4, "text_en": "Yes yes yes.", "text_native": "हां हां हां।" }, { "ucid": "21112178910754452", "idx": 15, "speaker": "customer", "start_s": 33.8, "end_s": 34.2, "text_en": "We need that.", "text_native": "वो चाहिए।" }, { "ucid": "21112178910754452", "idx": 16, "speaker": "agent", "start_s": 34.28, "end_s": 35.0, "text_en": "It's available, ma'am, E350 BR...", "text_native": "है ना मैम, E350 BR..." }, { "ucid": "21112178910754452", "idx": 17, "speaker": "customer", "start_s": 35.0, "end_s": 35.4, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178910754452", "idx": 18, "speaker": "agent", "start_s": 35.8, "end_s": 39.9, "text_en": "We have available in our stockyards of Pune. I will check with my team. In which thickness do you need it, ma'am?", "text_native": "We have available in our stockyards of Pune. I will check with my team. कौनसी thickness में चाहिए मैम आपको?" }, { "ucid": "21112178910754452", "idx": 19, "speaker": "customer", "start_s": 40.0, "end_s": 50.0, "text_en": "See, I actually, we use UB. Okay. So in that, I have four or five options that we need in combination. So if you can convey your email ID, I can, I mean, send you an inquiry over about it.", "text_native": "देखिए, मुझे actually हम UB use करते हैं। Okay. तो उसमें मेरे पास चार-पांच options हैं जो combination में हमें चाहिए होते हैं। तो अगर if you can convey your email ID, I can, I mean, send you an inquiry over about it." }, { "ucid": "21112178910754452", "idx": 20, "speaker": "agent", "start_s": 50.5, "end_s": 55.0, "text_en": "Okay ma'am, no worries. Uh, you will share me your inquiry. Uh, I will share, one, I will do one thing. After this call, I will share you my WhatsApp number.", "text_native": "Okay ma'am, no worries. Uh, you will share me your inquiry. Uh, I will share, one, I will do one thing. After this call, I will share you my WhatsApp number." }, { "ucid": "21112178910754452", "idx": 21, "speaker": "customer", "start_s": 55.0, "end_s": 55.4, "text_en": "Fine.", "text_native": "Fine." }, { "ucid": "21112178910754452", "idx": 22, "speaker": "agent", "start_s": 55.5, "end_s": 58.5, "text_en": "In that introduction, it will contain my mobile number and my email ID. So you can share me a quotation on that.", "text_native": "In that introduction, it will contain my mobile number and my email ID. So you can share me a quotation on that." }, { "ucid": "21112178910754452", "idx": 23, "speaker": "customer", "start_s": 58.8, "end_s": 100.8, "text_en": "See, you have my email ID I suppose in that profile.", "text_native": "See, you have my email ID I suppose in that profile." }, { "ucid": "21112178910754452", "idx": 24, "speaker": "agent", "start_s": 101.0, "end_s": 102.2, "text_en": "Yeah ma'am, is this mayuri.d?", "text_native": "Yeah ma'am, is this mayuri.d?" }, { "ucid": "21112178910754452", "idx": 25, "speaker": "customer", "start_s": 102.3, "end_s": 107.0, "text_en": "Yes, it's that mayuri.d@improsystems.com. You can just ping me on that, so I'll just forward that inquiry to you.", "text_native": "Yes, it's that mayuri.d@improsystems.com. You can just ping me on that, so I'll just forward that inquiry to you." }, { "ucid": "21112178910754452", "idx": 26, "speaker": "agent", "start_s": 107.2, "end_s": 108.8, "text_en": "Okay ma'am, I will do it immediately.", "text_native": "Okay ma'am, I will do it immediately." }, { "ucid": "21112178910754452", "idx": 27, "speaker": "customer", "start_s": 109.0, "end_s": 109.8, "text_en": "Yeah, yeah, please.", "text_native": "Yeah, yeah, please." }, { "ucid": "21112178910754452", "idx": 28, "speaker": "agent", "start_s": 110.0, "end_s": 113.5, "text_en": "Okay. And one last thing ma'am, can you, like, tell me how much is your monthly consumption in steel?", "text_native": "Okay. And one last thing ma'am, can you, like, tell me how much is your monthly consumption in steel?" }, { "ucid": "21112178910754452", "idx": 29, "speaker": "customer", "start_s": 113.8, "end_s": 130.0, "text_en": "See, our, we don't have regular requirement as such. But we require in very small quantity, like one ton, one and a half ton and we are retailers basically, see. And we are into OE, we are OEM, we manufacture platforms wherein we require Jindal beams. Hmm hmm. So we have some product of ours which require higher grade steel, which is E350 BR. Yeah, yeah, that. And which generally is not, not readily available around Navi Mumbai. We are situated in Navi Mumbai, okay?", "text_native": "See, our, we don't have regular requirement as such. But we require in very small quantity, like one ton, one and a half ton and we are retailers basically, see. And we are into OE, we are OEM, we manufacture platforms wherein we require Jindal beams. Hmm hmm. So we have some product of ours which require higher grade steel, which is E350 BR. Yeah, yeah, that. And which generally is not, not readily available around Navi Mumbai. We are situated in Navi Mumbai, okay?" }, { "ucid": "21112178910754452", "idx": 30, "speaker": "agent", "start_s": 130.0, "end_s": 130.8, "text_en": "Okay, actually in the...", "text_native": "Okay, actually in the..." }, { "ucid": "21112178910754452", "idx": 31, "speaker": "customer", "start_s": 130.8, "end_s": 141.0, "text_en": "And I find it very difficult to trace our particular size of beam in and around Navi Mumbai and we don't know how to trace out because the ones who keep stock, they say that 355 or E350 they don't keep across. Because those are not fast moving options with them.", "text_native": "And I find it very difficult to trace our particular size of beam in and around Navi Mumbai and we don't know how to trace out because वो जो stock रखते हैं, वो बोलते हैं कि 355 या E350 they don't keep across. Because those are not fast moving options with them." }, { "ucid": "21112178910754452", "idx": 32, "speaker": "agent", "start_s": 141.5, "end_s": 148.0, "text_en": "Okay ma'am, got it. I will do one thing, I will email you. And you share me your inquiry with all the grades and requirement. I will let you, I will let you know if the stock, if there is stock available.", "text_native": "Okay ma'am, got it. I will do one thing, I will email you. And you share me your inquiry with all the grades and requirement. I will let you, I will let you know if the stock, if there is stock available." }, { "ucid": "21112178910754452", "idx": 33, "speaker": "customer", "start_s": 148.2, "end_s": 153.0, "text_en": "Yeah, we can, see, if it's in and around Navi Mumbai, in Pune, Kolhapur, whatever. In Maharashtra, we don't mind going about it.", "text_native": "Yeah, we can, see, if it's in and around Navi Mumbai, in Pune, Kolhapur, whatever. In Maharashtra, we don't mind going about it." }, { "ucid": "21112178910754452", "idx": 34, "speaker": "agent", "start_s": 153.0, "end_s": 153.8, "text_en": "Yeah, yeah.", "text_native": "Yeah, yeah." }, { "ucid": "21112178910754452", "idx": 35, "speaker": "agent", "start_s": 154.3, "end_s": 158.0, "text_en": "Actually, my stockyards are in Taloja and in Chakan. So I can supply you by Taloja also.", "text_native": "Actually, my stockyards are in Taloja and in Chakan. So I can supply you by Taloja also." }, { "ucid": "21112178910754452", "idx": 36, "speaker": "customer", "start_s": 158.2, "end_s": 159.8, "text_en": "At Taloja and at where is the other one?", "text_native": "At Taloja and at where is the other one?" }, { "ucid": "21112178910754452", "idx": 37, "speaker": "agent", "start_s": 160.0, "end_s": 161.0, "text_en": "Chakan ma'am, Pune.", "text_native": "Chakan ma'am, Pune." }, { "ucid": "21112178910754452", "idx": 38, "speaker": "customer", "start_s": 161.0, "end_s": 172.0, "text_en": "Chakan, okay, Pune. No issues. I mean, both will do. If it's not in Taloja, if it's coming from Chakan, it's fine. It's fine with us. Other than importing from other countries wherein they are not able to get it, it's fine if it's in and around Maharashtra also, no no issues. If you are, I mean, traveling it, I mean transporting it from your factory like Jharkhand also, no issues.", "text_native": "Chakan, okay, Pune. No issues. I mean, both will do. If it's not in Taloja, if it's coming from Chakan, it's fine. It's fine with us. Other than importing from other countries wherein they are not able to get it, it's fine if it's in and around Maharashtra also, no no issues. If you are, I mean, traveling it, I mean transporting it from your factory like Jharkhand also, no issues." }, { "ucid": "21112178910754452", "idx": 39, "speaker": "agent", "start_s": 172.0, "end_s": 173.5, "text_en": "No, no, okay ma'am, got it, got it.", "text_native": "No, no, okay ma'am, got it, got it." }, { "ucid": "21112178910754452", "idx": 40, "speaker": "agent", "start_s": 174.0, "end_s": 175.5, "text_en": "Okay ma'am, I will email you immediately.", "text_native": "Okay ma'am, I will email you immediately." }, { "ucid": "21112178910754452", "idx": 41, "speaker": "customer", "start_s": 175.5, "end_s": 177.0, "text_en": "You send me, yes. Yeah, yeah. I'll forward.", "text_native": "You send me, yes. Yeah, yeah. I'll forward." }, { "ucid": "21112178910754452", "idx": 42, "speaker": "agent", "start_s": 177.0, "end_s": 178.0, "text_en": "Okay, thank you for your time.", "text_native": "Okay, thank you for your time." }, { "ucid": "21112178910754452", "idx": 43, "speaker": "customer", "start_s": 178.0, "end_s": 179.5, "text_en": "Yeah, thanks. Same way.", "text_native": "Yeah, thanks. Same way." } ], "steps": [ { "ucid": "21112178910754452", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: Speak. (बोलिए।) Uh ma'am, are you speaking from Impro Systems?", "comment": "The opening was abrupt and lacked the warmth required; it went straight into verification without a proper welcome." }, { "ucid": "21112178910754452", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "full", "earned": 1.0, "questions_hit": 4, "evidence": "AGENT: are you speaking from Impro Systems? ... CUSTOMER: We are situated in Navi Mumbai... AGENT: is this mayuri.d? ... CUSTOMER: I can, I mean, send you an inquiry over about it.", "comment": "All four points were covered: company name, procurement city (volunteered), contact person/email, and procurement involvement (implied by her detailed inquiry)." }, { "ucid": "21112178910754452", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "partial", "earned": 1.5, "questions_hit": 5, "evidence": "AGENT: how much is your monthly consumption in steel? ... CUSTOMER: we are OEM, we manufacture platforms wherein we require Jindal beams... we require in very small quantity, like one ton, one and a half ton... I find it very difficult to trace our particular size of beam", "comment": "Agent successfully discovered business type, end use, monthly tonnage, a brand used, and the reason for not buying from JSW before (availability issue). Missed payment terms and current JSW buying status." }, { "ucid": "21112178910754452", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: Actually, my stockyards are in Taloja and in Chakan. So I can supply you by Taloja also.", "comment": "Agent mentioned stockyard locations but failed to explain the key platform benefits like transparent delivered pricing or guaranteed Test Certificates." }, { "ucid": "21112178910754452", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "CUSTOMER: what we need right now is 355 grade steel. And we need it in UB... if you can convey your email ID, I can, I mean, send you an inquiry over about it.", "comment": "A current requirement was immediately identified by the customer, and a clear plan to capture the full specification via email was agreed upon." }, { "ucid": "21112178910754452", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: Okay ma'am, I will email you immediately.", "comment": "The call ended with a promise to send an email, but it did not meet any of the required closure outcomes: no quote was sent, no specific callback time was agreed, and no walkthrough was scheduled." } ], "objections": [], "missed_steps": [ "NR1 Warm welcome opener", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }