21112178910745671 · Call

Call 21112178910745671 2026-09-11 · Aditya Pandey · 0:48

Data-quality flag. Disposition logged as Not_Answered but the transcript has 10 turns. Scored on the transcript; the label is flagged, not trusted.

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	Not_Answered	full conversation 10 turns, clean transcript (0% inaudible)	English	10	supply_led (campaign_name:medium)

Audio: clear: There is some background office noise on the agent's side.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.00

confidence high · +0/−0 from 0 hits
neither signal -> neutral

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) The customer interrupted after the introduction, preventing the agent from delivering the hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked; the agent only confirmed the customer's statement that they were an existing buyer.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−2.0 pts Qualify The agent did not attempt to qualify for any current or future requirements.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

did well

Opener & permission

Sir, good afternoon. This is Aditya from JSW One.

Summary

The agent introduced himself to a representative from Super Aluminium. The customer immediately stated they already purchase JSW material for their factory through another company, Behl Buildcon. The agent acknowledged this information and ended the call without attempting any further discovery or proposing a next step.

Coaching

When a customer says they already buy from JSW, use that as an opening to build rapport and discover more, not as a reason to end the call.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	Sir, good afternoon. This is Aditya from JSW One. The agent successfully greeted the customer and identified himself and the company, but did not ask for permission before the customer took control of the call.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The customer interrupted after the introduction, preventing the agent from delivering the hook.
SL3 Discovery (6 Qs)	2	fail	0	0.0	No discovery questions were asked; the agent only confirmed the customer's statement that they were an existing buyer.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The call did not progress to the pitch stage as no discovery was conducted.
SL5 Qualify	2	fail	–	0.0	The agent did not attempt to qualify for any current or future requirements.
SL6 Closure with next step	1	fail	–	0.0	AGENT: Okay, sir. The call ended with a simple acknowledgement and no committed next step.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.444	5.9s	7.4s	34.7s	2.4s	223.7	0	5	5	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.3s

Hello.

agent

1.2s

Hello, Super Aluminium?

customer

2.5s

Yeah.

agent

3.1s

Sir, good afternoon. This is Aditya from JSW One.

customer

6.1s

We are already connected through Behl Buildcon.

agent

9.0s

Okay.

customer

9.4s

We are purchasing your material directly at my factory in the name of Behl Buildcon.

agent

13.2s

Okay, so you're already buying, you're saying.

customer

15.0s

Yeah, yeah, yeah.

agent

16.2s

Okay, sir.