{
  "ucid": "21112178910745671",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 11:47:36",
  "end_time": "2026-09-11 11:48:24",
  "duration_sec": 48,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Not_Answered",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA57d369fef2915a19ab4c70b33b44884a.mp3",
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  "agent_status": null,
  "hangup_by": null,
  "excel_row": 255,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178910745671__DIA57d369fef2915a19ab4c70b33b44884a.mp3",
  "audio_bytes": 92664,
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  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 30.888,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello, Super Aluminium?\n[2s] CUSTOMER: Yeah.\n[3s] AGENT: Sir, good afternoon. This is Aditya from JSW One.\n[6s] CUSTOMER: We are already connected through Behl Buildcon.\n[9s] AGENT: Okay.\n[9s] CUSTOMER: We are purchasing your material directly at my factory in the name of Behl Buildcon.\n[13s] AGENT: Okay, so you're already buying, you're saying.\n[15s] CUSTOMER: Yeah, yeah, yeah.\n[16s] AGENT: Okay, sir.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: There is some background office noise on the agent's side.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they already buy from JSW, use that as an opening to build rapport and discover more, not as a reason to end the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself to a representative from Super Aluminium. The customer immediately stated they already purchase JSW material for their factory through another company, Behl Buildcon. The agent acknowledged this information and ended the call without attempting any further discovery or proposing a next step.",
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  "error": null,
  "latency_ms": 32808,
  "input_tokens": 2693,
  "output_tokens": 683,
  "created_at": "2026-09-25 11:03:40",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "neither signal -> neutral",
  "talk_ratio": 0.444,
  "agent_talk_sec": 5.9,
  "customer_talk_sec": 7.4,
  "dead_air_sec": 34.7,
  "longest_monologue_sec": 2.4,
  "agent_wpm": 223.7,
  "interruptions": 0,
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  "customer_turns": 5,
  "discovery_qs": 1,
  "words_agent": 22,
  "words_customer": 27,
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    {
      "ucid": "21112178910745671",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.3,
      "end_s": 0.8,
      "text_en": "Hello.",
      "text_native": "Hello."
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    {
      "ucid": "21112178910745671",
      "idx": 1,
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      "start_s": 1.21,
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      "text_en": "Hello, Super Aluminium?",
      "text_native": "Hello, Super Aluminium?"
    },
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      "ucid": "21112178910745671",
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      "speaker": "customer",
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      "text_en": "Yeah.",
      "text_native": "Yeah."
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    {
      "ucid": "21112178910745671",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.1,
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      "text_en": "Sir, good afternoon. This is Aditya from JSW One.",
      "text_native": "Sir, good afternoon. This is Aditya from JSW One."
    },
    {
      "ucid": "21112178910745671",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.1,
      "end_s": 8.8,
      "text_en": "We are already connected through Behl Buildcon.",
      "text_native": "We are already connected through Behl Buildcon."
    },
    {
      "ucid": "21112178910745671",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.0,
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      "text_en": "Okay.",
      "text_native": "Okay."
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    {
      "ucid": "21112178910745671",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.4,
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      "text_en": "We are purchasing your material directly at my factory in the name of Behl Buildcon.",
      "text_native": "We are purchasing your material directly at my factory in the name of Behl Buildcon."
    },
    {
      "ucid": "21112178910745671",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.2,
      "end_s": 14.8,
      "text_en": "Okay, so you're already buying, you're saying.",
      "text_native": "Okay, so you're already buying, you're saying."
    },
    {
      "ucid": "21112178910745671",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.0,
      "end_s": 15.8,
      "text_en": "Yeah, yeah, yeah.",
      "text_native": "Yeah, yeah, yeah."
    },
    {
      "ucid": "21112178910745671",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.2,
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      "text_en": "Okay, sir.",
      "text_native": "Okay, sir."
    }
  ],
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    {
      "ucid": "21112178910745671",
      "step_id": "SL1",
      "step_name": "Opener & permission",
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      "evidence": "Sir, good afternoon. This is Aditya from JSW One.",
      "comment": "The agent successfully greeted the customer and identified himself and the company, but did not ask for permission before the customer took control of the call."
    },
    {
      "ucid": "21112178910745671",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
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      "result": "fail",
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      "questions_hit": null,
      "evidence": "",
      "comment": "The customer interrupted after the introduction, preventing the agent from delivering the hook."
    },
    {
      "ucid": "21112178910745671",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent only confirmed the customer's statement that they were an existing buyer."
    },
    {
      "ucid": "21112178910745671",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the pitch stage as no discovery was conducted."
    },
    {
      "ucid": "21112178910745671",
      "step_id": "SL5",
      "step_name": "Qualify",
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      "result": "fail",
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      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not attempt to qualify for any current or future requirements."
    },
    {
      "ucid": "21112178910745671",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
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      "questions_hit": null,
      "evidence": "AGENT: Okay, sir.",
      "comment": "The call ended with a simple acknowledgement and no committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}