{
  "ucid": "21112178910650062",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 11:31:40",
  "end_time": "2026-09-11 11:35:01",
  "duration_sec": 201,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAdb090d74501c0b63186b5c0ca0d04abf.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 263,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178910650062__DIAdb090d74501c0b63186b5c0ca0d04abf.mp3",
  "audio_bytes": 539136,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 179.712,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello   (हेलो)\n[2s] CUSTOMER: Yes   (हां जी)\n[3s] AGENT: Yes sir, this is Kartik speaking from JSW One.   (हां जी सर, कार्तिक बात कर रहा था JSW One से।)\n[6s] CUSTOMER: Yes, yes.   (हां जी हां जी।)\n[6s] AGENT: Uh sir, do you have any requirement for steel etc. right now?   (अह सर, अभी steel वगेरह की कुछ requirement रहती है आपकी?)\n[10s] CUSTOMER: Your voice is breaking up.   (आपकी आवाज ब्रेक हो रही है।)\n[11s] AGENT: I was saying sir, will you have any requirement for HR etc. right now?   (मैं कह रहा था सर अभी HR वगेरह का कुछ requirement रहेगा आपका?)\n[14s] CUSTOMER: Hmm, HR is always required. Will I get HR in 2.5 meter?   (हम्म, HR लगे रहता है। ये ढाई मीटर में HR मिल जाएगी क्या?)\n[17s] AGENT: In 2.5 meter, sir, JSW doesn't make it. You will get it up to 2 meter.   (ढाई मीटर में सर JSW तो नहीं बनाता। दो मीटर तक मिलेगी।)\n[20s] CUSTOMER: Yes?   (हां जी?)\n[20s] AGENT: Sir, do you make 2.5 meter etc.? JSW's only comes up to 2 meter.   (सर ढाई मीटर वगेरह बनाते हैं आप? JSW का तो दो मीटर तक ही आता है।)\n[23s] CUSTOMER: Up to 2 meter. Will E350 be available?   (दो मीटर तक। E350 हो जाएगा?)\n[25s] AGENT: Yes, 350 will be available.   (हां 350 हो जाएगा।)\n[27s] CUSTOMER: Hmm, what's the rate? 8 mm?   (हम्म, क्या रेट? 8 mm?)\n[29s] AGENT: The rate for 8 mm is 65 right now.   (8 mm का रेट 65 है अभी।)\n[31s] CUSTOMER: How much?   (कितना?)\n[32s] AGENT: 65, 65.\n[33s] CUSTOMER: And in 1500, in 1.5 meter?   (और 1500 में, 1.5 मीटर में?)\n[35s] AGENT: 1500 and 1250 have the same rate, sir.   (1500 और 1250 का same ही रेट रहता है सर।)\n[38s] CUSTOMER: Your rate compared to the local market...   (लोकल मार्केट से आपका रेट...)\n[40s] AGENT: The local market's?   (लोकल मार्केट का?)\n[41s] CUSTOMER: The rate is lower in the open market.   (बाजार ओपन मार्केट में कम है रेट।)\n[43s] AGENT: It's lower now?   (कम है अभी?)\n[44s] CUSTOMER: Hmm, your rate is very high.   (हम्म, आपको रेट तो बहुत तेज है।)\n[46s] AGENT: Hmm, sir, for 62, 250 is there. Now, the plant's 350 is three rupees higher anyway, sir.   (हम्म, सर 62 का तो 250 का है ही। अभी प्लांट का 350 तीन रुपये ऊपर तो रहता ही है सर।)\n[50s] CUSTOMER: It's even higher than 62, that's why I told you.   (62 से भी तेज है तभी तो आपको बोला मैंने।)\n[52s] AGENT: Hmm.   (हम्म।)\n[52s] CUSTOMER: Our shop is here inside Ghaziabad Loha Mandi.   (हमारे यहां गाजियाबाद लोहा मंडी के अंदर है शॉप हमारी।)\n[55s] AGENT: Okay.   (अच्छा।)\n[56s] CUSTOMER: Hmm.   (हम्म।)\n[56s] AGENT: What was the rate in Loha Mandi?   (लोहा मंडी में क्या रेट था?)\n[58s] CUSTOMER: Here we just bought yesterday for 60 500.   (यहां तो अभी हमने कल लिया है 60 500।)\n[60s] AGENT: 60 500, right?   (60 500 ना?)\n[61s] CUSTOMER: Hmm.   (हम्म।)\n[61s] AGENT: Whose? SAIL's?   (किसका? SAIL का?)\n[62s] CUSTOMER: SAIL, JSW, everything keeps coming.   (SAIL, JSW सब आता रहता है।)\n[64s] AGENT: No, which one is it now, sir?   (नहीं अभी कौनसा है सर?)\n[65s] CUSTOMER: Both keep coming to me.   (दोनों ही आते रहते हैं मेरे पास।)\n[66s] AGENT: Oh, you used to take it mixed.   (अच्छा मिक्स में ले लेते थे आप।)\n[68s] CUSTOMER: Yes, sometimes I get one, sometimes I get the other.   (हां, कभी कोई मिल जाता, कभी कोई मिल जाता।)\n[70s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[71s] CUSTOMER: Hmm.   (हम्म।)\n[73s] AGENT: From 60 500 to 60 900 was there on Monday. But yesterday they increased our rate by one rupee.   (60 500 से 60 900 Monday को तो था। लेकिन कल एक रुपये रेट बढ़ा दिया इन्होंने हमारा।)\n[77s] CUSTOMER: The thing is, in the local market, you can still get the previous rate, right?   (ऐसा है ना, लोकल मार्केट में अभी अभी पिछला रेट मिल जाता है ना।)\n[80s] AGENT: Okay.   (अच्छा।)\n[81s] CUSTOMER: Yes.   (हां।)\n[81s] AGENT: In the local market...   (लोकल मार्केट में...)\n[82s] CUSTOMER: People have existing deals, so they keep selling.   (लोगों में सौदा पड़ा हुआ है तो काटते रहते हैं।)\n[84s] AGENT: Yes, that can happen.   (हां, वो हो सकता है।)\n[86s] CUSTOMER: Look, if the rate falls, then we can make a deal, I feel.   (देखो चलो गिरता है रेट, तो बात बन सकती है अपनी तो मुझे लग रहा है।)\n[89s] AGENT: You, you just once, your that...   (आप आप एक बार ना, अपने वो...)\n[90s] CUSTOMER: Send a PDF introduction. Your name or send your visiting card. If there's any special requirement, I will contact you.   (PDF introduction सा डाल दो। अपने नाम या visiting card डाल दो। कोई special requirement है तो मैं आपसे contact कर लूंगा।)\n[94s] AGENT: Yes, okay sir.   (हां, okay sir.)\n[96s] CUSTOMER: Alright.   (चलिए।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 55,
  "connected": 1,
  "audio_notes": "noisy: Background office noise is present throughout. The agent's voice is slightly muffled at the beginning of the call.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "55 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must follow the call structure; the customer took control immediately because you skipped the opener, hook, and discovery, jumping straight to a requirement check.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "spec_not_available",
  "supply_details": "AGENT: In 2.5 meter, sir, JSW doesn't make it. You will get it up to 2 meter.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a steel trader who immediately requested an HR coil with a 2.5-meter width, a specification JSW does not produce. The conversation then moved to pricing for an alternative size, where the customer raised a strong objection about the price being significantly higher than the local market. The call ended with the agent agreeing to send company information without securing a concrete next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Uh sir, do you have any requirement for steel etc. right now?\", \"comment\": \"The agent identified himself and the company but did not ask for permission to speak, jumping directly into a requirement question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a hook; instead of leading with a price or availability signal, he immediately asked for the customer's requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"AGENT: Whose? SAIL's?\", \"comment\": \"The agent only managed to ask about the customer's current suppliers, failing to cover manufacturing, application, volume, or payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any USPs; the conversation was limited to a price and spec discussion without framing any benefits.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Uh sir, do you have any requirement for steel etc. right now?\", \"comment\": \"The agent successfully confirmed a requirement exists and discussed grade, thickness, and width, even though the customer initiated the spec details.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: Send a PDF introduction. Your name or send your visiting card. If there's any special requirement, I will contact you.\", \"comment\": \"The agent accepted the customer's request to send general information, failing to establish a committed next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the call structure; the customer took control immediately because you skipped the opener, hook, and discovery, jumping straight to a requirement check.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"AGENT: In 2.5 meter, sir, JSW doesn't make it. You will get it up to 2 meter.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"CUSTOMER: The rate is lower in the open market.\", \"response\": \"AGENT: Hmm, sir, for 62, 250 is there. Now, the plant's 350 is three rupees higher anyway, sir.\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"CUSTOMER: Send a PDF introduction. Your name or send your visiting card. If there's any special requirement, I will contact you.\", \"response\": \"AGENT: Yes, okay sir.\"}], \"call_summary\": \"The agent contacted a steel trader who immediately requested an HR coil with a 2.5-meter width, a specification JSW does not produce. The conversation then moved to pricing for an alternative size, where the customer raised a strong objection about the price being significantly higher than the local market. The call ended with the agent agreeing to send company information without securing a concrete next step.\"}",
  "error": null,
  "latency_ms": 41292,
  "input_tokens": 4219,
  "output_tokens": 1003,
  "created_at": "2026-09-25 11:04:01",
  "sentiment": "positive",
  "sentiment_score": 0.4,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.484,
  "agent_talk_sec": 35.7,
  "customer_talk_sec": 38.0,
  "dead_air_sec": 127.3,
  "longest_monologue_sec": 4.2,
  "agent_wpm": 305.9,
  "interruptions": 0,
  "agent_turns": 27,
  "customer_turns": 28,
  "discovery_qs": 10,
  "words_agent": 182,
  "words_customer": 174,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178910650062",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.38,
      "end_s": 0.8,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178910650062",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.6,
      "end_s": 1.98,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178910650062",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.4,
      "end_s": 2.73,
      "text_en": "Yes",
      "text_native": "हां जी"
    },
    {
      "ucid": "21112178910650062",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.0,
      "end_s": 5.2,
      "text_en": "Yes sir, this is Kartik speaking from JSW One.",
      "text_native": "हां जी सर, कार्तिक बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.7,
      "end_s": 6.2,
      "text_en": "Yes, yes.",
      "text_native": "हां जी हां जी।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.48,
      "end_s": 8.8,
      "text_en": "Uh sir, do you have any requirement for steel etc. right now?",
      "text_native": "अह सर, अभी steel वगेरह की कुछ requirement रहती है आपकी?"
    },
    {
      "ucid": "21112178910650062",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.5,
      "end_s": 10.6,
      "text_en": "Your voice is breaking up.",
      "text_native": "आपकी आवाज ब्रेक हो रही है।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.0,
      "end_s": 13.1,
      "text_en": "I was saying sir, will you have any requirement for HR etc. right now?",
      "text_native": "मैं कह रहा था सर अभी HR वगेरह का कुछ requirement रहेगा आपका?"
    },
    {
      "ucid": "21112178910650062",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.6,
      "end_s": 16.5,
      "text_en": "Hmm, HR is always required. Will I get HR in 2.5 meter?",
      "text_native": "हम्म, HR लगे रहता है। ये ढाई मीटर में HR मिल जाएगी क्या?"
    },
    {
      "ucid": "21112178910650062",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.9,
      "end_s": 19.2,
      "text_en": "In 2.5 meter, sir, JSW doesn't make it. You will get it up to 2 meter.",
      "text_native": "ढाई मीटर में सर JSW तो नहीं बनाता। दो मीटर तक मिलेगी।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 10,
      "speaker": "customer",
      "start_s": 19.5,
      "end_s": 19.9,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178910650062",
      "idx": 11,
      "speaker": "agent",
      "start_s": 20.2,
      "end_s": 22.6,
      "text_en": "Sir, do you make 2.5 meter etc.? JSW's only comes up to 2 meter.",
      "text_native": "सर ढाई मीटर वगेरह बनाते हैं आप? JSW का तो दो मीटर तक ही आता है।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 12,
      "speaker": "customer",
      "start_s": 23.1,
      "end_s": 24.9,
      "text_en": "Up to 2 meter. Will E350 be available?",
      "text_native": "दो मीटर तक। E350 हो जाएगा?"
    },
    {
      "ucid": "21112178910650062",
      "idx": 13,
      "speaker": "agent",
      "start_s": 25.2,
      "end_s": 26.2,
      "text_en": "Yes, 350 will be available.",
      "text_native": "हां 350 हो जाएगा।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 14,
      "speaker": "customer",
      "start_s": 26.8,
      "end_s": 28.2,
      "text_en": "Hmm, what's the rate? 8 mm?",
      "text_native": "हम्म, क्या रेट? 8 mm?"
    },
    {
      "ucid": "21112178910650062",
      "idx": 15,
      "speaker": "agent",
      "start_s": 28.7,
      "end_s": 30.8,
      "text_en": "The rate for 8 mm is 65 right now.",
      "text_native": "8 mm का रेट 65 है अभी।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 16,
      "speaker": "customer",
      "start_s": 31.1,
      "end_s": 31.6,
      "text_en": "How much?",
      "text_native": "कितना?"
    },
    {
      "ucid": "21112178910650062",
      "idx": 17,
      "speaker": "agent",
      "start_s": 31.7,
      "end_s": 32.4,
      "text_en": "65, 65.",
      "text_native": "65, 65."
    },
    {
      "ucid": "21112178910650062",
      "idx": 18,
      "speaker": "customer",
      "start_s": 33.1,
      "end_s": 34.7,
      "text_en": "And in 1500, in 1.5 meter?",
      "text_native": "और 1500 में, 1.5 मीटर में?"
    },
    {
      "ucid": "21112178910650062",
      "idx": 19,
      "speaker": "agent",
      "start_s": 35.2,
      "end_s": 37.1,
      "text_en": "1500 and 1250 have the same rate, sir.",
      "text_native": "1500 और 1250 का same ही रेट रहता है सर।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 20,
      "speaker": "customer",
      "start_s": 37.6,
      "end_s": 39.5,
      "text_en": "Your rate compared to the local market...",
      "text_native": "लोकल मार्केट से आपका रेट..."
    },
    {
      "ucid": "21112178910650062",
      "idx": 21,
      "speaker": "agent",
      "start_s": 39.5,
      "end_s": 40.2,
      "text_en": "The local market's?",
      "text_native": "लोकल मार्केट का?"
    },
    {
      "ucid": "21112178910650062",
      "idx": 22,
      "speaker": "customer",
      "start_s": 40.8,
      "end_s": 42.2,
      "text_en": "The rate is lower in the open market.",
      "text_native": "बाजार ओपन मार्केट में कम है रेट।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 23,
      "speaker": "agent",
      "start_s": 42.6,
      "end_s": 43.2,
      "text_en": "It's lower now?",
      "text_native": "कम है अभी?"
    },
    {
      "ucid": "21112178910650062",
      "idx": 24,
      "speaker": "customer",
      "start_s": 43.6,
      "end_s": 45.3,
      "text_en": "Hmm, your rate is very high.",
      "text_native": "हम्म, आपको रेट तो बहुत तेज है।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 25,
      "speaker": "agent",
      "start_s": 45.8,
      "end_s": 49.2,
      "text_en": "Hmm, sir, for 62, 250 is there. Now, the plant's 350 is three rupees higher anyway, sir.",
      "text_native": "हम्म, सर 62 का तो 250 का है ही। अभी प्लांट का 350 तीन रुपये ऊपर तो रहता ही है सर।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 26,
      "speaker": "customer",
      "start_s": 49.5,
      "end_s": 51.1,
      "text_en": "It's even higher than 62, that's why I told you.",
      "text_native": "62 से भी तेज है तभी तो आपको बोला मैंने।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 27,
      "speaker": "agent",
      "start_s": 51.6,
      "end_s": 51.8,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 28,
      "speaker": "customer",
      "start_s": 52.1,
      "end_s": 54.6,
      "text_en": "Our shop is here inside Ghaziabad Loha Mandi.",
      "text_native": "हमारे यहां गाजियाबाद लोहा मंडी के अंदर है शॉप हमारी।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 29,
      "speaker": "agent",
      "start_s": 55.0,
      "end_s": 55.4,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 30,
      "speaker": "customer",
      "start_s": 55.8,
      "end_s": 56.0,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 31,
      "speaker": "agent",
      "start_s": 56.3,
      "end_s": 57.2,
      "text_en": "What was the rate in Loha Mandi?",
      "text_native": "लोहा मंडी में क्या रेट था?"
    },
    {
      "ucid": "21112178910650062",
      "idx": 32,
      "speaker": "customer",
      "start_s": 57.8,
      "end_s": 59.4,
      "text_en": "Here we just bought yesterday for 60 500.",
      "text_native": "यहां तो अभी हमने कल लिया है 60 500।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 33,
      "speaker": "agent",
      "start_s": 59.7,
      "end_s": 60.3,
      "text_en": "60 500, right?",
      "text_native": "60 500 ना?"
    },
    {
      "ucid": "21112178910650062",
      "idx": 34,
      "speaker": "customer",
      "start_s": 60.6,
      "end_s": 60.8,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 35,
      "speaker": "agent",
      "start_s": 61.1,
      "end_s": 61.9,
      "text_en": "Whose? SAIL's?",
      "text_native": "किसका? SAIL का?"
    },
    {
      "ucid": "21112178910650062",
      "idx": 36,
      "speaker": "customer",
      "start_s": 62.2,
      "end_s": 63.6,
      "text_en": "SAIL, JSW, everything keeps coming.",
      "text_native": "SAIL, JSW सब आता रहता है।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 37,
      "speaker": "agent",
      "start_s": 63.9,
      "end_s": 64.9,
      "text_en": "No, which one is it now, sir?",
      "text_native": "नहीं अभी कौनसा है सर?"
    },
    {
      "ucid": "21112178910650062",
      "idx": 38,
      "speaker": "customer",
      "start_s": 65.4,
      "end_s": 66.4,
      "text_en": "Both keep coming to me.",
      "text_native": "दोनों ही आते रहते हैं मेरे पास।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 39,
      "speaker": "agent",
      "start_s": 66.5,
      "end_s": 67.6,
      "text_en": "Oh, you used to take it mixed.",
      "text_native": "अच्छा मिक्स में ले लेते थे आप।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 40,
      "speaker": "customer",
      "start_s": 67.8,
      "end_s": 69.6,
      "text_en": "Yes, sometimes I get one, sometimes I get the other.",
      "text_native": "हां, कभी कोई मिल जाता, कभी कोई मिल जाता।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 41,
      "speaker": "agent",
      "start_s": 69.9,
      "end_s": 70.3,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 42,
      "speaker": "customer",
      "start_s": 71.4,
      "end_s": 71.6,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 43,
      "speaker": "agent",
      "start_s": 72.6,
      "end_s": 76.8,
      "text_en": "From 60 500 to 60 900 was there on Monday. But yesterday they increased our rate by one rupee.",
      "text_native": "60 500 से 60 900 Monday को तो था। लेकिन कल एक रुपये रेट बढ़ा दिया इन्होंने हमारा।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 44,
      "speaker": "customer",
      "start_s": 77.2,
      "end_s": 79.4,
      "text_en": "The thing is, in the local market, you can still get the previous rate, right?",
      "text_native": "ऐसा है ना, लोकल मार्केट में अभी अभी पिछला रेट मिल जाता है ना।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 45,
      "speaker": "agent",
      "start_s": 79.7,
      "end_s": 80.1,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 46,
      "speaker": "customer",
      "start_s": 80.7,
      "end_s": 80.9,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 47,
      "speaker": "agent",
      "start_s": 81.0,
      "end_s": 81.6,
      "text_en": "In the local market...",
      "text_native": "लोकल मार्केट में..."
    },
    {
      "ucid": "21112178910650062",
      "idx": 48,
      "speaker": "customer",
      "start_s": 81.9,
      "end_s": 83.6,
      "text_en": "People have existing deals, so they keep selling.",
      "text_native": "लोगों में सौदा पड़ा हुआ है तो काटते रहते हैं।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 49,
      "speaker": "agent",
      "start_s": 84.1,
      "end_s": 85.2,
      "text_en": "Yes, that can happen.",
      "text_native": "हां, वो हो सकता है।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 50,
      "speaker": "customer",
      "start_s": 86.1,
      "end_s": 88.8,
      "text_en": "Look, if the rate falls, then we can make a deal, I feel.",
      "text_native": "देखो चलो गिरता है रेट, तो बात बन सकती है अपनी तो मुझे लग रहा है।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 51,
      "speaker": "agent",
      "start_s": 88.8,
      "end_s": 89.8,
      "text_en": "You, you just once, your that...",
      "text_native": "आप आप एक बार ना, अपने वो..."
    },
    {
      "ucid": "21112178910650062",
      "idx": 52,
      "speaker": "customer",
      "start_s": 89.8,
      "end_s": 94.2,
      "text_en": "Send a PDF introduction. Your name or send your visiting card. If there's any special requirement, I will contact you.",
      "text_native": "PDF introduction सा डाल दो। अपने नाम या visiting card डाल दो। कोई special requirement है तो मैं आपसे contact कर लूंगा।"
    },
    {
      "ucid": "21112178910650062",
      "idx": 53,
      "speaker": "agent",
      "start_s": 94.2,
      "end_s": 95.1,
      "text_en": "Yes, okay sir.",
      "text_native": "हां, okay sir."
    },
    {
      "ucid": "21112178910650062",
      "idx": 54,
      "speaker": "customer",
      "start_s": 95.5,
      "end_s": 95.9,
      "text_en": "Alright.",
      "text_native": "चलिए।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178910650062",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Uh sir, do you have any requirement for steel etc. right now?",
      "comment": "The agent identified himself and the company but did not ask for permission to speak, jumping directly into a requirement question."
    },
    {
      "ucid": "21112178910650062",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not deliver a hook; instead of leading with a price or availability signal, he immediately asked for the customer's requirement."
    },
    {
      "ucid": "21112178910650062",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "AGENT: Whose? SAIL's?",
      "comment": "The agent only managed to ask about the customer's current suppliers, failing to cover manufacturing, application, volume, or payment terms."
    },
    {
      "ucid": "21112178910650062",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch any USPs; the conversation was limited to a price and spec discussion without framing any benefits."
    },
    {
      "ucid": "21112178910650062",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: Uh sir, do you have any requirement for steel etc. right now?",
      "comment": "The agent successfully confirmed a requirement exists and discussed grade, thickness, and width, even though the customer initiated the spec details."
    },
    {
      "ucid": "21112178910650062",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: Send a PDF introduction. Your name or send your visiting card. If there's any special requirement, I will contact you.",
      "comment": "The agent accepted the customer's request to send general information, failing to establish a committed next step like a quote or a scheduled callback."
    }
  ],
  "objections": [
    {
      "ucid": "21112178910650062",
      "obj_type": "price",
      "state": "handled",
      "evidence": "CUSTOMER: The rate is lower in the open market.",
      "response": "AGENT: Hmm, sir, for 62, 250 is there. Now, the plant's 350 is three rupees higher anyway, sir."
    },
    {
      "ucid": "21112178910650062",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "CUSTOMER: Send a PDF introduction. Your name or send your visiting card. If there's any special requirement, I will contact you.",
      "response": "AGENT: Yes, okay sir."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}