Call 21112178910643081 2026-09-11 · Rohit Mishra · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly distant from the microphone compared to the agent's.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but did not ask for permission to speak before proceeding.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and jumped directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent went straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
So, is there any requirement for steel right now?
Summary
The agent reached the father of the intended contact. After confirming the company name, the agent skipped the opening and discovery steps, asking directly for a requirement. The customer redirected the agent to his son, and the call ended without a clear next step being established.
Coaching
When a customer redirects you to the correct contact person, your goal is to get that person's details and commit to a next action, not just end the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and company but did not ask for permission to speak before proceeding. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and jumped directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent went straight to asking for a requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | So, is there any requirement for steel right now? Agent successfully asked if a current requirement exists, even though the customer deflected. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay. Agent did not establish a committed next step after being redirected to another contact. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.576 | 9.9s | 7.3s | 41.8s | 3.1s | 272.7 | 0 | 8 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello, hello?
हॅलो, हॅलो?
agent
1.8s
Hello?
हॅलो?
customer
2.6s
Yes.
हां।
agent
3.0s
Yes, hello.
हां जी, नमस्ते।
customer
3.9s
Hello.
नमस्ते।
agent
4.5s
Abhishek ji, this is Rohit Mishra speaking from JSW.
अभिषेक जी, रोहित मिश्रा बात कर रहा हूं JSW से।
customer
6.7s
Brother, I am Subhash speaking. Abhishek's number is different.
भैया मैं सुभाष बोल रहा हूं। अभिषेक का नंबर दूसरा है।
agent
9.0s
Abhishek what... brother?
अभिषेक क्या... भाई?
customer
9.8s
I am his father speaking.
मैं उसके father बोल रहा हूं।
agent
11.1s
Okay, what are you to him?
अच्छा, क्या बोल रहे हैं उसके?
customer
12.2s
Father.
agent
12.8s
Father, okay. The company is in the name of Subhash Abhishek Steels Private Limited.
Father, okay. Subhash Abhishek Steels Private Limited के नाम पे कंपनी है।
customer
16.0s
Yes, yes.
हां, हां।
agent
16.6s
So, is there any requirement for steel right now?
तो अभी steel में requirement है कुछ?
customer
18.3s
Yes, I have his number. So talk to him.
है, मेरे पास उनका नंबर है। तो उनसे बात करो।
agent
20.3s
Okay.
ठीक है।