{
  "ucid": "21112178910643081",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 11:30:30",
  "end_time": "2026-09-11 11:31:29",
  "duration_sec": 59,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5145fee19165bf5aa574d04fe0dde1e7.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 265,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178910643081__DIA5145fee19165bf5aa574d04fe0dde1e7.mp3",
  "audio_bytes": 108432,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 36.144,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello, hello?   (हॅलो, हॅलो?)\n[2s] AGENT: Hello?   (हॅलो?)\n[3s] CUSTOMER: Yes.   (हां।)\n[3s] AGENT: Yes, hello.   (हां जी, नमस्ते।)\n[4s] CUSTOMER: Hello.   (नमस्ते।)\n[4s] AGENT: Abhishek ji, this is Rohit Mishra speaking from JSW.   (अभिषेक जी, रोहित मिश्रा बात कर रहा हूं JSW से।)\n[7s] CUSTOMER: Brother, I am Subhash speaking. Abhishek's number is different.   (भैया मैं सुभाष बोल रहा हूं। अभिषेक का नंबर दूसरा है।)\n[9s] AGENT: Abhishek what... brother?   (अभिषेक क्या... भाई?)\n[10s] CUSTOMER: I am his father speaking.   (मैं उसके father बोल रहा हूं।)\n[11s] AGENT: Okay, what are you to him?   (अच्छा, क्या बोल रहे हैं उसके?)\n[12s] CUSTOMER: Father.\n[13s] AGENT: Father, okay. The company is in the name of Subhash Abhishek Steels Private Limited.   (Father, okay. Subhash Abhishek Steels Private Limited के नाम पे कंपनी है।)\n[16s] CUSTOMER: Yes, yes.   (हां, हां।)\n[17s] AGENT: So, is there any requirement for steel right now?   (तो अभी steel में requirement है कुछ?)\n[18s] CUSTOMER: Yes, I have his number. So talk to him.   (है, मेरे पास उनका नंबर है। तो उनसे बात करो।)\n[20s] AGENT: Okay.   (ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "clear: The customer's voice is slightly distant from the microphone compared to the agent's.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer redirects you to the correct contact person, your goal is to get that person's details and commit to a next action, not just end the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent reached the father of the intended contact. After confirming the company name, the agent skipped the opening and discovery steps, asking directly for a requirement. The customer redirected the agent to his son, and the call ended without a clear next step being established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified self and company but did not ask for permission to speak before proceeding.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook and jumped directly to a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent went straight to asking for a requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So, is there any requirement for steel right now?\", \"comment\": \"Agent successfully asked if a current requirement exists, even though the customer deflected.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay.\", \"comment\": \"Agent did not establish a committed next step after being redirected to another contact.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer redirects you to the correct contact person, your goal is to get that person's details and commit to a next action, not just end the call.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent reached the father of the intended contact. After confirming the company name, the agent skipped the opening and discovery steps, asking directly for a requirement. The customer redirected the agent to his son, and the call ended without a clear next step being established.\"}",
  "error": null,
  "latency_ms": 29503,
  "input_tokens": 2925,
  "output_tokens": 656,
  "created_at": "2026-09-25 11:03:58",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.576,
  "agent_talk_sec": 9.9,
  "customer_talk_sec": 7.3,
  "dead_air_sec": 41.8,
  "longest_monologue_sec": 3.1,
  "agent_wpm": 272.7,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 8,
  "discovery_qs": 4,
  "words_agent": 45,
  "words_customer": 30,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178910643081",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.59,
      "text_en": "Hello, hello?",
      "text_native": "हॅलो, हॅलो?"
    },
    {
      "ucid": "21112178910643081",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.83,
      "end_s": 2.29,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178910643081",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.58,
      "end_s": 2.88,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178910643081",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.0,
      "end_s": 3.68,
      "text_en": "Yes, hello.",
      "text_native": "हां जी, नमस्ते।"
    },
    {
      "ucid": "21112178910643081",
      "idx": 4,
      "speaker": "customer",
      "start_s": 3.88,
      "end_s": 4.29,
      "text_en": "Hello.",
      "text_native": "नमस्ते।"
    },
    {
      "ucid": "21112178910643081",
      "idx": 5,
      "speaker": "agent",
      "start_s": 4.46,
      "end_s": 6.49,
      "text_en": "Abhishek ji, this is Rohit Mishra speaking from JSW.",
      "text_native": "अभिषेक जी, रोहित मिश्रा बात कर रहा हूं JSW से।"
    },
    {
      "ucid": "21112178910643081",
      "idx": 6,
      "speaker": "customer",
      "start_s": 6.68,
      "end_s": 8.89,
      "text_en": "Brother, I am Subhash speaking. Abhishek's number is different.",
      "text_native": "भैया मैं सुभाष बोल रहा हूं। अभिषेक का नंबर दूसरा है।"
    },
    {
      "ucid": "21112178910643081",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.0,
      "end_s": 9.83,
      "text_en": "Abhishek what... brother?",
      "text_native": "अभिषेक क्या... भाई?"
    },
    {
      "ucid": "21112178910643081",
      "idx": 8,
      "speaker": "customer",
      "start_s": 9.83,
      "end_s": 10.89,
      "text_en": "I am his father speaking.",
      "text_native": "मैं उसके father बोल रहा हूं।"
    },
    {
      "ucid": "21112178910643081",
      "idx": 9,
      "speaker": "agent",
      "start_s": 11.1,
      "end_s": 11.99,
      "text_en": "Okay, what are you to him?",
      "text_native": "अच्छा, क्या बोल रहे हैं उसके?"
    },
    {
      "ucid": "21112178910643081",
      "idx": 10,
      "speaker": "customer",
      "start_s": 12.23,
      "end_s": 12.63,
      "text_en": "Father.",
      "text_native": "Father."
    },
    {
      "ucid": "21112178910643081",
      "idx": 11,
      "speaker": "agent",
      "start_s": 12.8,
      "end_s": 15.88,
      "text_en": "Father, okay. The company is in the name of Subhash Abhishek Steels Private Limited.",
      "text_native": "Father, okay. Subhash Abhishek Steels Private Limited के नाम पे कंपनी है।"
    },
    {
      "ucid": "21112178910643081",
      "idx": 12,
      "speaker": "customer",
      "start_s": 15.97,
      "end_s": 16.38,
      "text_en": "Yes, yes.",
      "text_native": "हां, हां।"
    },
    {
      "ucid": "21112178910643081",
      "idx": 13,
      "speaker": "agent",
      "start_s": 16.6,
      "end_s": 18.19,
      "text_en": "So, is there any requirement for steel right now?",
      "text_native": "तो अभी steel में requirement है कुछ?"
    },
    {
      "ucid": "21112178910643081",
      "idx": 14,
      "speaker": "customer",
      "start_s": 18.28,
      "end_s": 20.08,
      "text_en": "Yes, I have his number. So talk to him.",
      "text_native": "है, मेरे पास उनका नंबर है। तो उनसे बात करो।"
    },
    {
      "ucid": "21112178910643081",
      "idx": 15,
      "speaker": "agent",
      "start_s": 20.26,
      "end_s": 20.59,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178910643081",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified self and company but did not ask for permission to speak before proceeding."
    },
    {
      "ucid": "21112178910643081",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook and jumped directly to a qualification question."
    },
    {
      "ucid": "21112178910643081",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent went straight to asking for a requirement."
    },
    {
      "ucid": "21112178910643081",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs were pitched."
    },
    {
      "ucid": "21112178910643081",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So, is there any requirement for steel right now?",
      "comment": "Agent successfully asked if a current requirement exists, even though the customer deflected."
    },
    {
      "ucid": "21112178910643081",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay.",
      "comment": "Agent did not establish a committed next step after being redirected to another contact."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}