Call 21112178910498751 2026-09-11 · Aditya Pandey · 1:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Interested | full conversation 22 turns, clean transcript (0% inaudible) | Hindi | 22 | new_registration (campaign_name:high) |
Audio: noisy: Significant background noise and crosstalk from another call is present throughout, but the main conversation remains mostly intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.46
confidence high · +14/−6
from 13 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent only asked about business type and did not attempt to discover monthly tonnage, brands, payment terms, or current JSW buying status.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After confirming no current need, the agent failed to schedule a specific callback date for a future opportunity.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was ended without a quote, a specific callback confirmation, or a platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, hello, I am Aditya Pandey calling from JSW. Sir, you had registered on our platform, I had called regarding that.
Summary
The agent contacted a new registrant who runs a fabrication business. The customer clarified they were just exploring and had no immediate material requirement. The agent answered the customer's query about Minimum Order Quantity (5 tons for HR plates) but did not perform any further discovery or schedule a specific follow-up, ending the call shortly after.
Coaching
When a customer says they have no immediate need, you must still complete the discovery questions to build a profile for future follow-up instead of ending the call early.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, hello, I am Aditya Pandey calling from JSW. Sir, you had registered on our platform, I had called regarding that. The agent provided a warm, non-pushy opening that referenced the customer's registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | What business do you do? Agent only asked about the business type, failing to verify company name, procurement city, decision-making role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | What business do you do? Agent only asked about business type and did not attempt to discover monthly tonnage, brands, payment terms, or current JSW buying status. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any platform benefits like transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | If you ever have any requirement, you can tell me. After confirming no current need, the agent failed to schedule a specific callback date for a future opportunity. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay, thank you sir. The call was ended without a quote, a specific callback confirmation, or a platform walkthrough being scheduled. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | handled | I was just looking, someone had told me. |
absolutely no issue. I will also share my WhatsApp with you. If you ever have any requirement, you can tell me. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.606 | 28.2s | 18.3s | 55.5s | 6.5s | 295.7 | 0 | 10 | 12 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello.
हॅलो.
agent
2.8s
Hello Pragati Engineering?
हेलो प्रगति इंजीनियरिंग?
customer
4.3s
Yes.
हां।
agent
5.5s
Sir, hello, I am Aditya Pandey calling from JSW.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।
customer
8.4s
Yes, tell me sir.
हां बोलिए सर।
agent
9.5s
Sir, you had registered on our platform, I had called regarding that. I guess you did it two days ago. So I called regarding that, wanted to know something about you. What business do you do?
सर जी हमारे प्लेटफार्म पर आप रजिस्टर किए थे, उसी के रिगार्डिंग कॉल किया था। आई गेस दो दिन पहले ही आपने किया था। तो उसी के रिगार्डिंग कॉल किया था, कुछ आपके बारे में जानना था। क्या बिजनेस करते हैं आप?
customer
16.6s
No, ours is a fabrication business. So sometimes there is a requirement for materials, so I thought I'll just have a look.
नहीं हमारा फैब्रिकेशन का बिजनेस है। तो कभी-कभी uh मटेरियल्स का रिक्वायरमेंट रहता है तो मैंने बोला देख लेते हैं खाली।
agent
22.6s
Yes, yes, no problem. So right now, okay so you don't have any requirement for now, correct?
हां हां कोई बात नहीं। तो अभी, अच्छा तो अभी आपको फिलहाल के लिए कोई रिक्वायरमेंट नहीं है, बराबर?
customer
26.4s
No, not at the moment. I was just looking, someone had told me.
नहीं फिलहाल नहीं है। जस्ट देख रहे थे, मुझे किसी ने बताया था।
agent
29.3s
So, yes, no, absolutely no issue. I will also share my WhatsApp with you. If you ever have any requirement, you can tell me.
तो हां नहीं बिल्कुल कोई इशू नहीं है। मैं आपको अपना WhatsApp भी शेयर कर दूंगा। अगर आपको कभी कोई रिक्वायरमेंट रहेगा, मुझे बता सकते हैं।
customer
34.7s
Absolutely, absolutely. And your minimum cost...
बिल्कुल बिल्कुल। और आपका कोई मिनिमम कॉस्ट...
agent
36.2s
We will sort it out for you...
सॉर्ट आउट कर लेंगे आपको...
customer
37.2s
It's in MS only. In MS, the plate is from 6 mm to 30 mm.
MS में ही होता है। MS में 6 mm से लेकर 30 mm तक का प्लेट रहता है।
agent
40.0s
Yes, so in that, if HR material is needed, like plate material, then there is an MOQ of five, five tons.
हां तो उसमें कैसा रहता है, अगर HR मटेरियल लगता है ना जैसे प्लेट मटेरियल, तो पांच, पांच टन का MOQ रहता है।
customer
44.2s
It's a five-ton MOQ, right?
पांच टन का रहता है ना MOQ?
agent
45.7s
Yes, yes.
हां हां।
customer
46.5s
Minimum.
मिनिमम।
customer
47.2s
Okay, no problem.
ओके, कोई प्रॉब्लम नहीं।
agent
48.1s
Yes, one, yes, per size it is five tons. You let me know, we will check.
हां, एक, हां पर साइज वैसे पांच टन का रहता है। आप बताइएगा, हम चेक कर लेंगे।
customer
51.2s
Absolutely, absolutely. Okay.
बिल्कुल बिल्कुल। ठीक।
agent
52.6s
Okay, thank you sir.
ओके, थैंक यू सर।
customer
53.8s
Okay.
ओके।