{
  "ucid": "21112178910498751",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 11:06:27",
  "end_time": "2026-09-11 11:08:09",
  "duration_sec": 102,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA07751666fec858daad05aa1256a29322.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 270,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178910498751__DIA07751666fec858daad05aa1256a29322.mp3",
  "audio_bytes": 235440,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 78.48,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello.   (हॅलो.)\n[3s] AGENT: Hello Pragati Engineering?   (हेलो प्रगति इंजीनियरिंग?)\n[4s] CUSTOMER: Yes.   (हां।)\n[5s] AGENT: Sir, hello, I am Aditya Pandey calling from JSW.   (सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।)\n[8s] CUSTOMER: Yes, tell me sir.   (हां बोलिए सर।)\n[10s] AGENT: Sir, you had registered on our platform, I had called regarding that. I guess you did it two days ago. So I called regarding that, wanted to know something about you. What business do you do?   (सर जी हमारे प्लेटफार्म पर आप रजिस्टर किए थे, उसी के रिगार्डिंग कॉल किया था। आई गेस दो दिन पहले ही आपने किया था। तो उसी के रिगार्डिंग कॉल किया था, कुछ आपके बारे में जानना था। क्या बिजनेस करते हैं आप?)\n[17s] CUSTOMER: No, ours is a fabrication business. So sometimes there is a requirement for materials, so I thought I'll just have a look.   (नहीं हमारा फैब्रिकेशन का बिजनेस है। तो कभी-कभी uh मटेरियल्स का रिक्वायरमेंट रहता है तो मैंने बोला देख लेते हैं खाली।)\n[23s] AGENT: Yes, yes, no problem. So right now, okay so you don't have any requirement for now, correct?   (हां हां कोई बात नहीं। तो अभी, अच्छा तो अभी आपको फिलहाल के लिए कोई रिक्वायरमेंट नहीं है, बराबर?)\n[26s] CUSTOMER: No, not at the moment. I was just looking, someone had told me.   (नहीं फिलहाल नहीं है। जस्ट देख रहे थे, मुझे किसी ने बताया था।)\n[29s] AGENT: So, yes, no, absolutely no issue. I will also share my WhatsApp with you. If you ever have any requirement, you can tell me.   (तो हां नहीं बिल्कुल कोई इशू नहीं है। मैं आपको अपना WhatsApp भी शेयर कर दूंगा। अगर आपको कभी कोई रिक्वायरमेंट रहेगा, मुझे बता सकते हैं।)\n[35s] CUSTOMER: Absolutely, absolutely. And your minimum cost...   (बिल्कुल बिल्कुल। और आपका कोई मिनिमम कॉस्ट...)\n[36s] AGENT: We will sort it out for you...   (सॉर्ट आउट कर लेंगे आपको...)\n[37s] CUSTOMER: It's in MS only. In MS, the plate is from 6 mm to 30 mm.   (MS में ही होता है। MS में 6 mm से लेकर 30 mm तक का प्लेट रहता है।)\n[40s] AGENT: Yes, so in that, if HR material is needed, like plate material, then there is an MOQ of five, five tons.   (हां तो उसमें कैसा रहता है, अगर HR मटेरियल लगता है ना जैसे प्लेट मटेरियल, तो पांच, पांच टन का MOQ रहता है।)\n[44s] CUSTOMER: It's a five-ton MOQ, right?   (पांच टन का रहता है ना MOQ?)\n[46s] AGENT: Yes, yes.   (हां हां।)\n[46s] CUSTOMER: Minimum.   (मिनिमम।)\n[47s] CUSTOMER: Okay, no problem.   (ओके, कोई प्रॉब्लम नहीं।)\n[48s] AGENT: Yes, one, yes, per size it is five tons. You let me know, we will check.   (हां, एक, हां पर साइज वैसे पांच टन का रहता है। आप बताइएगा, हम चेक कर लेंगे।)\n[51s] CUSTOMER: Absolutely, absolutely. Okay.   (बिल्कुल बिल्कुल। ठीक।)\n[53s] AGENT: Okay, thank you sir.   (ओके, थैंक यू सर।)\n[54s] CUSTOMER: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 22,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise and crosstalk from another call is present throughout, but the main conversation remains mostly intelligible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "22 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they have no immediate need, you must still complete the discovery questions to build a profile for future follow-up instead of ending the call early.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant who runs a fabrication business. The customer clarified they were just exploring and had no immediate material requirement. The agent answered the customer's query about Minimum Order Quantity (5 tons for HR plates) but did not perform any further discovery or schedule a specific follow-up, ending the call shortly after.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, hello, I am Aditya Pandey calling from JSW. Sir, you had registered on our platform, I had called regarding that.\", \"comment\": \"The agent provided a warm, non-pushy opening that referenced the customer's registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"What business do you do?\", \"comment\": \"Agent only asked about the business type, failing to verify company name, procurement city, decision-making role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"What business do you do?\", \"comment\": \"Agent only asked about business type and did not attempt to discover monthly tonnage, brands, payment terms, or current JSW buying status.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any platform benefits like transparent pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If you ever have any requirement, you can tell me.\", \"comment\": \"After confirming no current need, the agent failed to schedule a specific callback date for a future opportunity.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, thank you sir.\", \"comment\": \"The call was ended without a quote, a specific callback confirmation, or a platform walkthrough being scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no immediate need, you must still complete the discovery questions to build a profile for future follow-up instead of ending the call early.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"just_registered_to_check\", \"state\": \"handled\", \"evidence\": \"I was just looking, someone had told me.\", \"response\": \"absolutely no issue. I will also share my WhatsApp with you. If you ever have any requirement, you can tell me.\"}], \"call_summary\": \"The agent contacted a new registrant who runs a fabrication business. The customer clarified they were just exploring and had no immediate material requirement. The agent answered the customer's query about Minimum Order Quantity (5 tons for HR plates) but did not perform any further discovery or schedule a specific follow-up, ending the call shortly after.\"}",
  "error": null,
  "latency_ms": 26810,
  "input_tokens": 3446,
  "output_tokens": 841,
  "created_at": "2026-09-25 11:04:09",
  "sentiment": "positive",
  "sentiment_score": 0.46,
  "sentiment_confidence": "high",
  "pos": 14,
  "neg": 6,
  "lex_hits": 13,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.606,
  "agent_talk_sec": 28.2,
  "customer_talk_sec": 18.3,
  "dead_air_sec": 55.5,
  "longest_monologue_sec": 6.5,
  "agent_wpm": 295.7,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 12,
  "discovery_qs": 3,
  "words_agent": 139,
  "words_customer": 76,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178910498751",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.58,
      "end_s": 2.08,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178910498751",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.8,
      "end_s": 4.01,
      "text_en": "Hello Pragati Engineering?",
      "text_native": "हेलो प्रगति इंजीनियरिंग?"
    },
    {
      "ucid": "21112178910498751",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.3,
      "end_s": 4.6,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178910498751",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.48,
      "end_s": 8.0,
      "text_en": "Sir, hello, I am Aditya Pandey calling from JSW.",
      "text_native": "सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।"
    },
    {
      "ucid": "21112178910498751",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.38,
      "end_s": 9.2,
      "text_en": "Yes, tell me sir.",
      "text_native": "हां बोलिए सर।"
    },
    {
      "ucid": "21112178910498751",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.5,
      "end_s": 16.0,
      "text_en": "Sir, you had registered on our platform, I had called regarding that. I guess you did it two days ago. So I called regarding that, wanted to know something about you. What business do you do?",
      "text_native": "सर जी हमारे प्लेटफार्म पर आप रजिस्टर किए थे, उसी के रिगार्डिंग कॉल किया था। आई गेस दो दिन पहले ही आपने किया था। तो उसी के रिगार्डिंग कॉल किया था, कुछ आपके बारे में जानना था। क्या बिजनेस करते हैं आप?"
    },
    {
      "ucid": "21112178910498751",
      "idx": 6,
      "speaker": "customer",
      "start_s": 16.6,
      "end_s": 22.4,
      "text_en": "No, ours is a fabrication business. So sometimes there is a requirement for materials, so I thought I'll just have a look.",
      "text_native": "नहीं हमारा फैब्रिकेशन का बिजनेस है। तो कभी-कभी uh मटेरियल्स का रिक्वायरमेंट रहता है तो मैंने बोला देख लेते हैं खाली।"
    },
    {
      "ucid": "21112178910498751",
      "idx": 7,
      "speaker": "agent",
      "start_s": 22.6,
      "end_s": 26.2,
      "text_en": "Yes, yes, no problem. So right now, okay so you don't have any requirement for now, correct?",
      "text_native": "हां हां कोई बात नहीं। तो अभी, अच्छा तो अभी आपको फिलहाल के लिए कोई रिक्वायरमेंट नहीं है, बराबर?"
    },
    {
      "ucid": "21112178910498751",
      "idx": 8,
      "speaker": "customer",
      "start_s": 26.4,
      "end_s": 29.2,
      "text_en": "No, not at the moment. I was just looking, someone had told me.",
      "text_native": "नहीं फिलहाल नहीं है। जस्ट देख रहे थे, मुझे किसी ने बताया था।"
    },
    {
      "ucid": "21112178910498751",
      "idx": 9,
      "speaker": "agent",
      "start_s": 29.3,
      "end_s": 34.5,
      "text_en": "So, yes, no, absolutely no issue. I will also share my WhatsApp with you. If you ever have any requirement, you can tell me.",
      "text_native": "तो हां नहीं बिल्कुल कोई इशू नहीं है। मैं आपको अपना WhatsApp भी शेयर कर दूंगा। अगर आपको कभी कोई रिक्वायरमेंट रहेगा, मुझे बता सकते हैं।"
    },
    {
      "ucid": "21112178910498751",
      "idx": 10,
      "speaker": "customer",
      "start_s": 34.7,
      "end_s": 36.2,
      "text_en": "Absolutely, absolutely. And your minimum cost...",
      "text_native": "बिल्कुल बिल्कुल। और आपका कोई मिनिमम कॉस्ट..."
    },
    {
      "ucid": "21112178910498751",
      "idx": 11,
      "speaker": "agent",
      "start_s": 36.2,
      "end_s": 37.2,
      "text_en": "We will sort it out for you...",
      "text_native": "सॉर्ट आउट कर लेंगे आपको..."
    },
    {
      "ucid": "21112178910498751",
      "idx": 12,
      "speaker": "customer",
      "start_s": 37.2,
      "end_s": 39.8,
      "text_en": "It's in MS only. In MS, the plate is from 6 mm to 30 mm.",
      "text_native": "MS में ही होता है। MS में 6 mm से लेकर 30 mm तक का प्लेट रहता है।"
    },
    {
      "ucid": "21112178910498751",
      "idx": 13,
      "speaker": "agent",
      "start_s": 40.0,
      "end_s": 44.0,
      "text_en": "Yes, so in that, if HR material is needed, like plate material, then there is an MOQ of five, five tons.",
      "text_native": "हां तो उसमें कैसा रहता है, अगर HR मटेरियल लगता है ना जैसे प्लेट मटेरियल, तो पांच, पांच टन का MOQ रहता है।"
    },
    {
      "ucid": "21112178910498751",
      "idx": 14,
      "speaker": "customer",
      "start_s": 44.2,
      "end_s": 45.5,
      "text_en": "It's a five-ton MOQ, right?",
      "text_native": "पांच टन का रहता है ना MOQ?"
    },
    {
      "ucid": "21112178910498751",
      "idx": 15,
      "speaker": "agent",
      "start_s": 45.7,
      "end_s": 46.1,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178910498751",
      "idx": 16,
      "speaker": "customer",
      "start_s": 46.5,
      "end_s": 47.0,
      "text_en": "Minimum.",
      "text_native": "मिनिमम।"
    },
    {
      "ucid": "21112178910498751",
      "idx": 17,
      "speaker": "customer",
      "start_s": 47.2,
      "end_s": 48.0,
      "text_en": "Okay, no problem.",
      "text_native": "ओके, कोई प्रॉब्लम नहीं।"
    },
    {
      "ucid": "21112178910498751",
      "idx": 18,
      "speaker": "agent",
      "start_s": 48.1,
      "end_s": 51.0,
      "text_en": "Yes, one, yes, per size it is five tons. You let me know, we will check.",
      "text_native": "हां, एक, हां पर साइज वैसे पांच टन का रहता है। आप बताइएगा, हम चेक कर लेंगे।"
    },
    {
      "ucid": "21112178910498751",
      "idx": 19,
      "speaker": "customer",
      "start_s": 51.2,
      "end_s": 52.2,
      "text_en": "Absolutely, absolutely. Okay.",
      "text_native": "बिल्कुल बिल्कुल। ठीक।"
    },
    {
      "ucid": "21112178910498751",
      "idx": 20,
      "speaker": "agent",
      "start_s": 52.6,
      "end_s": 53.5,
      "text_en": "Okay, thank you sir.",
      "text_native": "ओके, थैंक यू सर।"
    },
    {
      "ucid": "21112178910498751",
      "idx": 21,
      "speaker": "customer",
      "start_s": 53.8,
      "end_s": 54.2,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178910498751",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, hello, I am Aditya Pandey calling from JSW. Sir, you had registered on our platform, I had called regarding that.",
      "comment": "The agent provided a warm, non-pushy opening that referenced the customer's registration."
    },
    {
      "ucid": "21112178910498751",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "What business do you do?",
      "comment": "Agent only asked about the business type, failing to verify company name, procurement city, decision-making role, or contact details."
    },
    {
      "ucid": "21112178910498751",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "What business do you do?",
      "comment": "Agent only asked about business type and did not attempt to discover monthly tonnage, brands, payment terms, or current JSW buying status."
    },
    {
      "ucid": "21112178910498751",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any platform benefits like transparent pricing, test certificates, or stock availability."
    },
    {
      "ucid": "21112178910498751",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If you ever have any requirement, you can tell me.",
      "comment": "After confirming no current need, the agent failed to schedule a specific callback date for a future opportunity."
    },
    {
      "ucid": "21112178910498751",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, thank you sir.",
      "comment": "The call was ended without a quote, a specific callback confirmation, or a platform walkthrough being scheduled."
    }
  ],
  "objections": [
    {
      "ucid": "21112178910498751",
      "obj_type": "just_registered_to_check",
      "state": "handled",
      "evidence": "I was just looking, someone had told me.",
      "response": "absolutely no issue. I will also share my WhatsApp with you. If you ever have any requirement, you can tell me."
    }
  ],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}