Call 21112178910393661 2026-09-11 · Rohit Mishra · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Does_not_deal_Steel | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | new_registration (campaign_name:high) |
Audio: noisy: Significant background chatter is present throughout the call, but the primary speakers are mostly intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.38
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked; the agent immediately asked for a requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the agent asked for a requirement, he did not schedule a specific callback when the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly without a quote, a scheduled callback, or a platform walkthrough being set.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Yes Rahul ji, hello. This is Rohit Mishra speaking from JSW.
Summary
The agent contacted a new registrant, confirmed their name, and immediately asked for a current requirement for MS steel. The customer stated they had no requirement at the moment. The agent did not attempt any discovery or schedule a future follow-up, and the call ended.
Coaching
You must complete the discovery questions before asking for a requirement, as this builds rapport and helps you understand the customer's business even if they have no immediate need.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yes Rahul ji, hello. This is Rohit Mishra speaking from JSW. The agent provided a standard, professional opening and referenced the customer's registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only confirmed the customer's name/company and did not ask about procurement city, role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked; the agent immediately asked for a requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform's benefits and features were not explained to the customer. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Although the agent asked for a requirement, he did not schedule a specific callback when the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly without a quote, a scheduled callback, or a platform walkthrough being set. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.746 heavy | 10.3s | 3.5s | 47.2s | 3.8s | 244.7 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.2s
Hello.
हॅलो.
agent
6.0s
Hello.
हॅलो.
customer
6.8s
Yes?
हाँ?
agent
7.4s
Yes Rahul ji, hello. This is Rohit Mishra speaking from JSW.
हाँ राहुल जी, नमस्ते। रोहित मिश्रा बात कर रहा हूँ JSW से।
customer
10.0s
Yes, tell me.
हाँ बोलिए ना।
agent
11.0s
Rahul ji, I saw your company named Vision Enterprise. You had registered on JSW One MSME.
राहुल जी, यह Vision Enterprise करके आपकी कंपनी दिखी। आपने रजिस्टर किया था JSW One MSME पे।
customer
15.3s
Yes.
हाँ।
agent
15.8s
So, do you have any requirement right now?
तो आपका कुछ रिक्वायरमेंट है अभी?
customer
17.8s
For what?
किसके लिए?
agent
18.9s
In MS, steel?
MS में, स्टील?
customer
20.3s
No sir, not right now.
नहीं सर, अभी नहीं है कुछ।
agent
22.4s
Nothing? Okay. Alright.
नहीं है कुछ? ओके। ठीक है।