{
  "ucid": "21112178910393661",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 10:48:56",
  "end_time": "2026-09-11 10:49:57",
  "duration_sec": 61,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "Does_not_deal_Steel",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA8e58e39b86e9bd2ffa27459b0d95f416.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 272,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178910393661__DIA8e58e39b86e9bd2ffa27459b0d95f416.mp3",
  "audio_bytes": 90072,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 30.024,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello.   (हॅलो.)\n[6s] AGENT: Hello.   (हॅलो.)\n[7s] CUSTOMER: Yes?   (हाँ?)\n[7s] AGENT: Yes Rahul ji, hello. This is Rohit Mishra speaking from JSW.   (हाँ राहुल जी, नमस्ते। रोहित मिश्रा बात कर रहा हूँ JSW से।)\n[10s] CUSTOMER: Yes, tell me.   (हाँ बोलिए ना।)\n[11s] AGENT: Rahul ji, I saw your company named Vision Enterprise. You had registered on JSW One MSME.   (राहुल जी, यह Vision Enterprise करके आपकी कंपनी दिखी। आपने रजिस्टर किया था JSW One MSME पे।)\n[15s] CUSTOMER: Yes.   (हाँ।)\n[16s] AGENT: So, do you have any requirement right now?   (तो आपका कुछ रिक्वायरमेंट है अभी?)\n[18s] CUSTOMER: For what?   (किसके लिए?)\n[19s] AGENT: In MS, steel?   (MS में, स्टील?)\n[20s] CUSTOMER: No sir, not right now.   (नहीं सर, अभी नहीं है कुछ।)\n[22s] AGENT: Nothing? Okay. Alright.   (नहीं है कुछ? ओके। ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "noisy: Significant background chatter is present throughout the call, but the primary speakers are mostly intelligible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You must complete the discovery questions before asking for a requirement, as this builds rapport and helps you understand the customer's business even if they have no immediate need.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant, confirmed their name, and immediately asked for a current requirement for MS steel. The customer stated they had no requirement at the moment. The agent did not attempt any discovery or schedule a future follow-up, and the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes Rahul ji, hello. This is Rohit Mishra speaking from JSW.\", \"comment\": \"The agent provided a standard, professional opening and referenced the customer's registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only confirmed the customer's name/company and did not ask about procurement city, role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent immediately asked for a requirement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform's benefits and features were not explained to the customer.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although the agent asked for a requirement, he did not schedule a specific callback when the customer said no.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without a quote, a scheduled callback, or a platform walkthrough being set.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must complete the discovery questions before asking for a requirement, as this builds rapport and helps you understand the customer's business even if they have no immediate need.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant, confirmed their name, and immediately asked for a current requirement for MS steel. The customer stated they had no requirement at the moment. The agent did not attempt any discovery or schedule a future follow-up, and the call ended.\"}",
  "error": null,
  "latency_ms": 29772,
  "input_tokens": 2899,
  "output_tokens": 683,
  "created_at": "2026-09-25 11:04:17",
  "sentiment": "negative",
  "sentiment_score": -0.38,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.746,
  "agent_talk_sec": 10.3,
  "customer_talk_sec": 3.5,
  "dead_air_sec": 47.2,
  "longest_monologue_sec": 3.8,
  "agent_wpm": 244.7,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 42,
  "words_customer": 13,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178910393661",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.23,
      "end_s": 5.66,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178910393661",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 6.4,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178910393661",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.83,
      "end_s": 7.13,
      "text_en": "Yes?",
      "text_native": "हाँ?"
    },
    {
      "ucid": "21112178910393661",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.4,
      "end_s": 9.64,
      "text_en": "Yes Rahul ji, hello. This is Rohit Mishra speaking from JSW.",
      "text_native": "हाँ राहुल जी, नमस्ते। रोहित मिश्रा बात कर रहा हूँ JSW से।"
    },
    {
      "ucid": "21112178910393661",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 10.54,
      "text_en": "Yes, tell me.",
      "text_native": "हाँ बोलिए ना।"
    },
    {
      "ucid": "21112178910393661",
      "idx": 5,
      "speaker": "agent",
      "start_s": 11.0,
      "end_s": 14.84,
      "text_en": "Rahul ji, I saw your company named Vision Enterprise. You had registered on JSW One MSME.",
      "text_native": "राहुल जी, यह Vision Enterprise करके आपकी कंपनी दिखी। आपने रजिस्टर किया था JSW One MSME पे।"
    },
    {
      "ucid": "21112178910393661",
      "idx": 6,
      "speaker": "customer",
      "start_s": 15.3,
      "end_s": 15.56,
      "text_en": "Yes.",
      "text_native": "हाँ।"
    },
    {
      "ucid": "21112178910393661",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.82,
      "end_s": 17.3,
      "text_en": "So, do you have any requirement right now?",
      "text_native": "तो आपका कुछ रिक्वायरमेंट है अभी?"
    },
    {
      "ucid": "21112178910393661",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.84,
      "end_s": 18.44,
      "text_en": "For what?",
      "text_native": "किसके लिए?"
    },
    {
      "ucid": "21112178910393661",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.9,
      "end_s": 19.8,
      "text_en": "In MS, steel?",
      "text_native": "MS में, स्टील?"
    },
    {
      "ucid": "21112178910393661",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.3,
      "end_s": 21.7,
      "text_en": "No sir, not right now.",
      "text_native": "नहीं सर, अभी नहीं है कुछ।"
    },
    {
      "ucid": "21112178910393661",
      "idx": 11,
      "speaker": "agent",
      "start_s": 22.4,
      "end_s": 23.8,
      "text_en": "Nothing? Okay. Alright.",
      "text_native": "नहीं है कुछ? ओके। ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178910393661",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yes Rahul ji, hello. This is Rohit Mishra speaking from JSW.",
      "comment": "The agent provided a standard, professional opening and referenced the customer's registration."
    },
    {
      "ucid": "21112178910393661",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "The agent only confirmed the customer's name/company and did not ask about procurement city, role, or contact details."
    },
    {
      "ucid": "21112178910393661",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent immediately asked for a requirement."
    },
    {
      "ucid": "21112178910393661",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform's benefits and features were not explained to the customer."
    },
    {
      "ucid": "21112178910393661",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Although the agent asked for a requirement, he did not schedule a specific callback when the customer said no."
    },
    {
      "ucid": "21112178910393661",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly without a quote, a scheduled callback, or a platform walkthrough being set."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}