{
  "ucid": "21112178910128641",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 10:04:46",
  "end_time": "2026-09-11 10:07:49",
  "duration_sec": 183,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAca3dab128327dc4c0c2a712cd14fe835.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 278,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178910128641__DIAca3dab128327dc4c0c2a712cd14fe835.mp3",
  "audio_bytes": 482760,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 160.92,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello.\n[6s] AGENT: Hello.\n[7s] CUSTOMER: Uh, are you speaking from Fast Food?   (Uh, Fast Food से बात कर रहे हैं?)\n[8s] AGENT: Yes, tell me.   (हां बोलिए।)\n[9s] AGENT: Yes, hello, this is Rohit Mishra speaking from JSW One.   (जी नमस्कार, रोहित मिश्रा बात कर रहा हूं JSW One से।)\n[11s] CUSTOMER: From where?   (कहां से?)\n[12s] AGENT: From JSW, Mumbai, Jindal Steel.   (JSW से, मुंबई, Jindal Steel.)\n[13s] CUSTOMER: Yes yes, tell me.   (हां हां, बताइए।)\n[14s] AGENT: From my application, from the JSW One MSME application, you had created a requirement for GP sheets.   (आपने मेरे application से, JSW One MSME के application से कुछ requirement बनाई थी GP sheets की।)\n[18s] CUSTOMER: Yes yes yes yes.   (हां हां हां हां।)\n[19s] AGENT: This you mean GP, you have put GP 300 grade.   (ये आप मतलब GP, GP 300 grade आपने डाला है।)\n[20s] CUSTOMER: Yes yes.   (हां हां।)\n[21s] AGENT: 0.8 into 1000 regular spangle. So, what do you do? Will you tell me a little?   (0.8 into 1000 regular spangle. तो मतलब क्या करते हैं आप? थोड़ा बताएंगे?)\n[25s] CUSTOMER: I am a contractor.   (मैं ठेकेदार हूं।)\n[27s] AGENT: Okay, so you have a trading business?   (अच्छा, मतलब trading का काम है?)\n[29s] CUSTOMER: It's not a trading business. This con- I actually we do construction work   (Trading का काम नहीं है। ये con- मैं actually हम लोग construction का काम)\n[31s] AGENT: You are a contractor. Contractor. Yes yes.   (Contractor है आप। Contractor। हां हां।)\n[32s] CUSTOMER: Okay.   (अच्छा।)\n[32s] AGENT: So, I didn't understand the requirement for GP sheets. Where will you use GP sheets?   (तो GP sheets का requirement मतलब समझ नहीं आया। GP sheets कहां पे आप use करेंगे?)\n[35s] CUSTOMER: See, actually I wanted that, that congruent sheet, you know? Congruent sheet.   (देखिए actual में ना मेरेको चाहिए था वो, वो congruent sheet होता है ना? Congruent sheet.)\n[38s] AGENT: Yes yes.   (हां हां।)\n[39s] CUSTOMER: I wanted that. And actually, that A G M of yours, I wanted it in 275 only, the zinc coated one.   (वो चाहिए था। और वो actual में वो A G M जो है ना आपका, 275 का ही चाहिए था, zinc coated वाला।)\n[42s] CUSTOMER: And I am not finding it in the market, I mean, that type of sheet is not available. So I, yes, so I am thinking of taking that plain sheet and getting it made by some manufacturer, that's the plan.   (और वो मेरेको मिल नहीं रही है मार्केट में, वो मतलब उस टाइप की sheet नहीं मिल रही। तो मैं, हां तो मैं सोच रहा हूं वो plain sheet लेके ना और कोई manufacturer उसको देके बनवाने का, ऐसा कुछ प्लान है।)\n[47s] AGENT: Understood. You need 275 GSM.   (समझ गया। 275 GSM का चाहिए आपको।)\n[49s] CUSTOMER: Yes, yes, if I get that sheet, or a profile sheet, that would be better for me. I will take that.   (हां हां, अगर उसका sheet मिल जाएगी मेरेको वो, या profile sheet मिल जाएगी, तो भी मेरे लिए better है। मैं वो वो वो ले लूंगा।)\n[53s] AGENT: Yes, okay. GP sheet, right?   (हां, ठीक है। GP sheet ना?)\n[55s] CUSTOMER: You are saying GI GP sheet, right?   (GI GP sheet आप बोल रहे हो, है ना?)\n[56s] AGENT: Yes, GI's, yes, 0.8 with 275 A G M.   (हां, GI का, हां, 0.8 का 275 A G M.)\n[58s] AGENT: If the width is 1250 or 1220, is there any problem?   (अगर width 1250 या 1220 रहेगा तो कोई दिक्कत है?)\n[60s] CUSTOMER: No no no, there is no problem with that.   (नहीं नहीं नहीं, उसमें कोई दिक्कत नहीं है।)\n[61s] AGENT: No problem. And what length do you need per sheet? 2500?   (कोई दिक्कत नहीं है। और length कितना चाहिए per sheet में? 2500?)\n[63s] CUSTOMER: Length, our length is 6 meters.   (Length, length है 6 meter का है हमारा।)\n[65s] AGENT: Okay, you need it in 6 meters?   (अच्छा, 6 meter में चाहिए आपको?)\n[66s] CUSTOMER: Yes, I need it in 6 meters.   (हां, 6 meter में चाहिए।)\n[67s] AGENT: And how many tons, what will be the quantity?   (और कितना ton, कितना रहेगा quantity?)\n[69s] CUSTOMER: This is ours, 3600 square meters is the total area.   (ये है हमारा 3600 square meter है total area.)\n[72s] AGENT: Okay, it's 3600 square meters?   (अच्छा, 3600 square meter है?)\n[73s] CUSTOMER: Yes.   (हां।)\n[74s] AGENT: Hmm. Now this I... square meter... so how many sheets will you need? Okay, I will calculate it. And I'll see how it is. And your length will be 1220 by 6 meters, right?   (हम्म। अब इसको मैं square meter तो कितना आपका लगेगा sheet? ठीक है, मैं calculate कर लूंगा। और देखूंगा कैसा। और length आपका रहेगा 1220 by 6 meter, है ना?)\n[80s] CUSTOMER: 1220 by 6 meters, yes.   (1220 by 6 meter, हां।)\n[81s] AGENT: Correct?   (बराबर?)\n[82s] CUSTOMER: Correct.   (बराबर।)\n[83s] AGENT: I will tell you, I will quote. Let the market open once at 10:30. And where do you need it?   (मैं आपको बताता हूं, quote करता हूं। एक बार मार्केट खुलने दीजिए 10:30 बजे। और कहां पे चाहिए आपको?)\n[86s] CUSTOMER: Raigarh, Chhattisgarh.   (रायगढ़, छत्तीसगढ़।)\n[88s] AGENT: Oh my god. In Chhattisgarh. Okay, I will get it done, let's go.   (अरे बाप रे। छत्तीसगढ़ में। ठीक है, मैं कराता हूं चलिए।)\n[90s] CUSTOMER: Ho, okay.   (हो, okay.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 46,
  "connected": 1,
  "audio_notes": "clear: The customer mispronounces 'GSM' as 'AGM' and 'corrugated' as 'congruent', which has been transcribed as spoken.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "46 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 6.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "You revalidated the technical specs well, but you missed asking key discovery questions about the customer's total monthly requirement and current suppliers, which are crucial for sizing the opportunity.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a contractor, requires a large quantity of 275 GSM GI sheets for a project in Raigarh, Chhattisgarh. They are looking for profiled sheets but are willing to buy plain sheets and process them further. The agent clarified the technical specifications (thickness, width, length) and committed to providing a price quote later in the day.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"From my application, from the JSW One MSME application, you had created a requirement for GP sheets.\", \"comment\": \"The agent correctly opened by referencing the customer's action on the JSW One MSME platform.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"you have put GP 300 grade. 0.8 into 1000 regular spangle... If the width is 1250 or 1220, is there any problem?... And how many tons, what will be the quantity?... And where do you need it?\", \"comment\": \"The agent successfully revalidated product, specs, quantity, and location, but failed to ask about the customer's required delivery timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"So, what do you do? Will you tell me a little?\", \"comment\": \"The agent only asked about the customer's business/end use, missing all other discovery questions (monthly MT, brands, JSW%, payment terms).\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will tell you, I will quote. Let the market open once at 10:30.\", \"comment\": \"The agent committed to a specific timeline for providing the price quote, which is an appropriate closure for this type of call.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes, GI's, yes, 0.8 with 275 A G M.\", \"comment\": \"The agent remained focused on the customer's specific need for GI/GP sheets and did not waste time pitching irrelevant products.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You revalidated the technical specs well, but you missed asking key discovery questions about the customer's total monthly requirement and current suppliers, which are crucial for sizing the opportunity.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a contractor, requires a large quantity of 275 GSM GI sheets for a project in Raigarh, Chhattisgarh. They are looking for profiled sheets but are willing to buy plain sheets and process them further. The agent clarified the technical specifications (thickness, width, length) and committed to providing a price quote later in the day.\"}",
  "error": null,
  "latency_ms": 30238,
  "input_tokens": 4303,
  "output_tokens": 801,
  "created_at": "2026-09-25 11:04:33",
  "sentiment": "neutral",
  "sentiment_score": 0.144,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 6,
  "lex_hits": 18,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.546,
  "agent_talk_sec": 39.4,
  "customer_talk_sec": 32.7,
  "dead_air_sec": 110.9,
  "longest_monologue_sec": 5.6,
  "agent_wpm": 344.2,
  "interruptions": 0,
  "agent_turns": 23,
  "customer_turns": 23,
  "discovery_qs": 15,
  "words_agent": 226,
  "words_customer": 182,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178910128641",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.28,
      "end_s": 5.68,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178910128641",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.9,
      "end_s": 6.23,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178910128641",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.58,
      "end_s": 7.7,
      "text_en": "Uh, are you speaking from Fast Food?",
      "text_native": "Uh, Fast Food से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178910128641",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.1,
      "end_s": 8.46,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178910128641",
      "idx": 4,
      "speaker": "agent",
      "start_s": 8.66,
      "end_s": 10.5,
      "text_en": "Yes, hello, this is Rohit Mishra speaking from JSW One.",
      "text_native": "जी नमस्कार, रोहित मिश्रा बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178910128641",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.0,
      "end_s": 11.44,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178910128641",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.6,
      "end_s": 12.98,
      "text_en": "From JSW, Mumbai, Jindal Steel.",
      "text_native": "JSW से, मुंबई, Jindal Steel."
    },
    {
      "ucid": "21112178910128641",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.06,
      "end_s": 13.76,
      "text_en": "Yes yes, tell me.",
      "text_native": "हां हां, बताइए।"
    },
    {
      "ucid": "21112178910128641",
      "idx": 8,
      "speaker": "agent",
      "start_s": 13.92,
      "end_s": 17.3,
      "text_en": "From my application, from the JSW One MSME application, you had created a requirement for GP sheets.",
      "text_native": "आपने मेरे application से, JSW One MSME के application से कुछ requirement बनाई थी GP sheets की।"
    },
    {
      "ucid": "21112178910128641",
      "idx": 9,
      "speaker": "customer",
      "start_s": 17.66,
      "end_s": 18.4,
      "text_en": "Yes yes yes yes.",
      "text_native": "हां हां हां हां।"
    },
    {
      "ucid": "21112178910128641",
      "idx": 10,
      "speaker": "agent",
      "start_s": 18.56,
      "end_s": 20.2,
      "text_en": "This you mean GP, you have put GP 300 grade.",
      "text_native": "ये आप मतलब GP, GP 300 grade आपने डाला है।"
    },
    {
      "ucid": "21112178910128641",
      "idx": 11,
      "speaker": "customer",
      "start_s": 20.5,
      "end_s": 20.88,
      "text_en": "Yes yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178910128641",
      "idx": 12,
      "speaker": "agent",
      "start_s": 21.0,
      "end_s": 24.0,
      "text_en": "0.8 into 1000 regular spangle. So, what do you do? Will you tell me a little?",
      "text_native": "0.8 into 1000 regular spangle. तो मतलब क्या करते हैं आप? थोड़ा बताएंगे?"
    },
    {
      "ucid": "21112178910128641",
      "idx": 13,
      "speaker": "customer",
      "start_s": 24.9,
      "end_s": 26.0,
      "text_en": "I am a contractor.",
      "text_native": "मैं ठेकेदार हूं।"
    },
    {
      "ucid": "21112178910128641",
      "idx": 14,
      "speaker": "agent",
      "start_s": 26.7,
      "end_s": 28.2,
      "text_en": "Okay, so you have a trading business?",
      "text_native": "अच्छा, मतलब trading का काम है?"
    },
    {
      "ucid": "21112178910128641",
      "idx": 15,
      "speaker": "customer",
      "start_s": 28.6,
      "end_s": 30.8,
      "text_en": "It's not a trading business. This con- I actually we do construction work",
      "text_native": "Trading का काम नहीं है। ये con- मैं actually हम लोग construction का काम"
    },
    {
      "ucid": "21112178910128641",
      "idx": 16,
      "speaker": "agent",
      "start_s": 30.8,
      "end_s": 31.8,
      "text_en": "You are a contractor. Contractor. Yes yes.",
      "text_native": "Contractor है आप। Contractor। हां हां।"
    },
    {
      "ucid": "21112178910128641",
      "idx": 17,
      "speaker": "customer",
      "start_s": 31.8,
      "end_s": 32.1,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178910128641",
      "idx": 18,
      "speaker": "agent",
      "start_s": 32.1,
      "end_s": 34.4,
      "text_en": "So, I didn't understand the requirement for GP sheets. Where will you use GP sheets?",
      "text_native": "तो GP sheets का requirement मतलब समझ नहीं आया। GP sheets कहां पे आप use करेंगे?"
    },
    {
      "ucid": "21112178910128641",
      "idx": 19,
      "speaker": "customer",
      "start_s": 35.1,
      "end_s": 38.0,
      "text_en": "See, actually I wanted that, that congruent sheet, you know? Congruent sheet.",
      "text_native": "देखिए actual में ना मेरेको चाहिए था वो, वो congruent sheet होता है ना? Congruent sheet."
    },
    {
      "ucid": "21112178910128641",
      "idx": 20,
      "speaker": "agent",
      "start_s": 38.0,
      "end_s": 38.4,
      "text_en": "Yes yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178910128641",
      "idx": 21,
      "speaker": "customer",
      "start_s": 38.6,
      "end_s": 41.8,
      "text_en": "I wanted that. And actually, that A G M of yours, I wanted it in 275 only, the zinc coated one.",
      "text_native": "वो चाहिए था। और वो actual में वो A G M जो है ना आपका, 275 का ही चाहिए था, zinc coated वाला।"
    },
    {
      "ucid": "21112178910128641",
      "idx": 22,
      "speaker": "customer",
      "start_s": 42.2,
      "end_s": 47.2,
      "text_en": "And I am not finding it in the market, I mean, that type of sheet is not available. So I, yes, so I am thinking of taking that plain sheet and getting it made by some manufacturer, that's the plan.",
      "text_native": "और वो मेरेको मिल नहीं रही है मार्केट में, वो मतलब उस टाइप की sheet नहीं मिल रही। तो मैं, हां तो मैं सोच रहा हूं वो plain sheet लेके ना और कोई manufacturer उसको देके बनवाने का, ऐसा कुछ प्लान है।"
    },
    {
      "ucid": "21112178910128641",
      "idx": 23,
      "speaker": "agent",
      "start_s": 47.2,
      "end_s": 48.8,
      "text_en": "Understood. You need 275 GSM.",
      "text_native": "समझ गया। 275 GSM का चाहिए आपको।"
    },
    {
      "ucid": "21112178910128641",
      "idx": 24,
      "speaker": "customer",
      "start_s": 48.9,
      "end_s": 52.6,
      "text_en": "Yes, yes, if I get that sheet, or a profile sheet, that would be better for me. I will take that.",
      "text_native": "हां हां, अगर उसका sheet मिल जाएगी मेरेको वो, या profile sheet मिल जाएगी, तो भी मेरे लिए better है। मैं वो वो वो ले लूंगा।"
    },
    {
      "ucid": "21112178910128641",
      "idx": 25,
      "speaker": "agent",
      "start_s": 53.2,
      "end_s": 54.0,
      "text_en": "Yes, okay. GP sheet, right?",
      "text_native": "हां, ठीक है। GP sheet ना?"
    },
    {
      "ucid": "21112178910128641",
      "idx": 26,
      "speaker": "customer",
      "start_s": 54.6,
      "end_s": 55.8,
      "text_en": "You are saying GI GP sheet, right?",
      "text_native": "GI GP sheet आप बोल रहे हो, है ना?"
    },
    {
      "ucid": "21112178910128641",
      "idx": 27,
      "speaker": "agent",
      "start_s": 55.8,
      "end_s": 57.6,
      "text_en": "Yes, GI's, yes, 0.8 with 275 A G M.",
      "text_native": "हां, GI का, हां, 0.8 का 275 A G M."
    },
    {
      "ucid": "21112178910128641",
      "idx": 28,
      "speaker": "agent",
      "start_s": 57.9,
      "end_s": 59.6,
      "text_en": "If the width is 1250 or 1220, is there any problem?",
      "text_native": "अगर width 1250 या 1220 रहेगा तो कोई दिक्कत है?"
    },
    {
      "ucid": "21112178910128641",
      "idx": 29,
      "speaker": "customer",
      "start_s": 59.8,
      "end_s": 61.2,
      "text_en": "No no no, there is no problem with that.",
      "text_native": "नहीं नहीं नहीं, उसमें कोई दिक्कत नहीं है।"
    },
    {
      "ucid": "21112178910128641",
      "idx": 30,
      "speaker": "agent",
      "start_s": 61.3,
      "end_s": 63.0,
      "text_en": "No problem. And what length do you need per sheet? 2500?",
      "text_native": "कोई दिक्कत नहीं है। और length कितना चाहिए per sheet में? 2500?"
    },
    {
      "ucid": "21112178910128641",
      "idx": 31,
      "speaker": "customer",
      "start_s": 63.2,
      "end_s": 64.8,
      "text_en": "Length, our length is 6 meters.",
      "text_native": "Length, length है 6 meter का है हमारा।"
    },
    {
      "ucid": "21112178910128641",
      "idx": 32,
      "speaker": "agent",
      "start_s": 65.0,
      "end_s": 66.0,
      "text_en": "Okay, you need it in 6 meters?",
      "text_native": "अच्छा, 6 meter में चाहिए आपको?"
    },
    {
      "ucid": "21112178910128641",
      "idx": 33,
      "speaker": "customer",
      "start_s": 66.3,
      "end_s": 67.1,
      "text_en": "Yes, I need it in 6 meters.",
      "text_native": "हां, 6 meter में चाहिए।"
    },
    {
      "ucid": "21112178910128641",
      "idx": 34,
      "speaker": "agent",
      "start_s": 67.2,
      "end_s": 68.4,
      "text_en": "And how many tons, what will be the quantity?",
      "text_native": "और कितना ton, कितना रहेगा quantity?"
    },
    {
      "ucid": "21112178910128641",
      "idx": 35,
      "speaker": "customer",
      "start_s": 68.8,
      "end_s": 70.8,
      "text_en": "This is ours, 3600 square meters is the total area.",
      "text_native": "ये है हमारा 3600 square meter है total area."
    },
    {
      "ucid": "21112178910128641",
      "idx": 36,
      "speaker": "agent",
      "start_s": 71.5,
      "end_s": 72.6,
      "text_en": "Okay, it's 3600 square meters?",
      "text_native": "अच्छा, 3600 square meter है?"
    },
    {
      "ucid": "21112178910128641",
      "idx": 37,
      "speaker": "customer",
      "start_s": 72.8,
      "end_s": 73.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178910128641",
      "idx": 38,
      "speaker": "agent",
      "start_s": 73.8,
      "end_s": 79.4,
      "text_en": "Hmm. Now this I... square meter... so how many sheets will you need? Okay, I will calculate it. And I'll see how it is. And your length will be 1220 by 6 meters, right?",
      "text_native": "हम्म। अब इसको मैं square meter तो कितना आपका लगेगा sheet? ठीक है, मैं calculate कर लूंगा। और देखूंगा कैसा। और length आपका रहेगा 1220 by 6 meter, है ना?"
    },
    {
      "ucid": "21112178910128641",
      "idx": 39,
      "speaker": "customer",
      "start_s": 79.8,
      "end_s": 80.8,
      "text_en": "1220 by 6 meters, yes.",
      "text_native": "1220 by 6 meter, हां।"
    },
    {
      "ucid": "21112178910128641",
      "idx": 40,
      "speaker": "agent",
      "start_s": 81.2,
      "end_s": 81.6,
      "text_en": "Correct?",
      "text_native": "बराबर?"
    },
    {
      "ucid": "21112178910128641",
      "idx": 41,
      "speaker": "customer",
      "start_s": 81.8,
      "end_s": 82.2,
      "text_en": "Correct.",
      "text_native": "बराबर।"
    },
    {
      "ucid": "21112178910128641",
      "idx": 42,
      "speaker": "agent",
      "start_s": 82.6,
      "end_s": 85.8,
      "text_en": "I will tell you, I will quote. Let the market open once at 10:30. And where do you need it?",
      "text_native": "मैं आपको बताता हूं, quote करता हूं। एक बार मार्केट खुलने दीजिए 10:30 बजे। और कहां पे चाहिए आपको?"
    },
    {
      "ucid": "21112178910128641",
      "idx": 43,
      "speaker": "customer",
      "start_s": 86.0,
      "end_s": 87.2,
      "text_en": "Raigarh, Chhattisgarh.",
      "text_native": "रायगढ़, छत्तीसगढ़।"
    },
    {
      "ucid": "21112178910128641",
      "idx": 44,
      "speaker": "agent",
      "start_s": 87.6,
      "end_s": 89.8,
      "text_en": "Oh my god. In Chhattisgarh. Okay, I will get it done, let's go.",
      "text_native": "अरे बाप रे। छत्तीसगढ़ में। ठीक है, मैं कराता हूं चलिए।"
    },
    {
      "ucid": "21112178910128641",
      "idx": 45,
      "speaker": "customer",
      "start_s": 90.0,
      "end_s": 90.6,
      "text_en": "Ho, okay.",
      "text_native": "हो, okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178910128641",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "From my application, from the JSW One MSME application, you had created a requirement for GP sheets.",
      "comment": "The agent correctly opened by referencing the customer's action on the JSW One MSME platform."
    },
    {
      "ucid": "21112178910128641",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 4,
      "evidence": "you have put GP 300 grade. 0.8 into 1000 regular spangle... If the width is 1250 or 1220, is there any problem?... And how many tons, what will be the quantity?... And where do you need it?",
      "comment": "The agent successfully revalidated product, specs, quantity, and location, but failed to ask about the customer's required delivery timeline."
    },
    {
      "ucid": "21112178910128641",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "So, what do you do? Will you tell me a little?",
      "comment": "The agent only asked about the customer's business/end use, missing all other discovery questions (monthly MT, brands, JSW%, payment terms)."
    },
    {
      "ucid": "21112178910128641",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I will tell you, I will quote. Let the market open once at 10:30.",
      "comment": "The agent committed to a specific timeline for providing the price quote, which is an appropriate closure for this type of call."
    },
    {
      "ucid": "21112178910128641",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yes, GI's, yes, 0.8 with 275 A G M.",
      "comment": "The agent remained focused on the customer's specific need for GI/GP sheets and did not waste time pitching irrelevant products."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}