{ "ucid": "21112178910118521", "call_date": "2026-09-11", "start_time": "2026-09-11 10:03:05", "end_time": "2026-09-11 10:04:20", "duration_sec": 75, "campaign": "MSME_IS_India_ProductOpps_PROG_261225", "disposition": "General Enquiry", "agent": "Rohit Mishra", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1f2a6f5575802a58e4a9c3a8e7aa3d19.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 279, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178910118521__DIA1f2a6f5575802a58e4a9c3a8e7aa3d19.mp3", "audio_bytes": 166968, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 55.656, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[5s] CUSTOMER: Hello.\n[5s] AGENT: Hello.\n[6s] CUSTOMER: Yes. (हाँ।)\n[7s] AGENT: Yes, am I speaking with Kodihar Steel Corporation? (हाँ जी, कोडीहार स्टील कॉर्पोरेशन से बात कर रहे हैं?)\n[9s] CUSTOMER: Yes. (हाँ।)\n[10s] AGENT: Yes, good morning. This is Rohit Mishra calling from JSW One. (जी गुड मॉर्निंग। रोहित मिश्रा बात कर रहा हूँ JSW One से।)\n[12s] CUSTOMER: Hmm. (हम्म।)\n[13s] AGENT: Sir, you had posted a requirement for some CR2 on our application. Is this a requirement or were you just exploring the application? (सर जी आपने कुछ CR2 की रिक्वायरमेंट डाली थी हमारे एप्लीकेशन पे। ये रिक्वायरमेंट है या जस्ट एक्सप्लोर कर रहे थे आप एप्लीकेशन को?)\n[19s] CUSTOMER: It's a requirement. It's 1.5, right, 15 to 50. (रिक्वायरमेंट है। 1.5 है ना 15 से 50।)\n[22s] AGENT: Hmm. (हम्म।)\n[22s] CUSTOMER: Hmm. (हम्म।)\n[23s] AGENT: What are you saying? (क्या बोल रहे हैं?)\n[24s] CUSTOMER: Of 1.5. (1.5 का।)\n[26s] AGENT: Yes, 1.5 by 1250 2500. (हाँ 1.5 by 1250 2500।)\n[28s] CUSTOMER: What will be the rate? (क्या रेट पड़ेगा?)\n[28s] AGENT: How many tons, how many tons will you have? (कितना टन, कितना टन रहेगा आपका?)\n[30s] CUSTOMER: It's three tons, three tons. (तीन टन है, तीन टन।)\n[30s] CUSTOMER: Five tons. (पांच टन।)\n[31s] AGENT: Five tons. (पांच टन।)\n[32s] AGENT: Five tons. What for, is it for trading or are you making something with it? (पांच टन। किस लिए, ट्रेडिंग के लिए है या कुछ बना रहे हैं आप इसका?)\n[34s] CUSTOMER: For trading. (ट्रेडिंग के लिए।)\n[35s] AGENT: It's for trading. Right now, I mean, our office just opened at 10 o'clock. So let the rate come in once. I will tell you the delivered rate to your location. And the market opens by 10:30, 11:00. (ट्रेडिंग के लिए है। अभी तो जस्ट मतलब 10 बजे हमारा ऑफिस खुला है। तो एक बार रेट आने दीजिए। मैं आपको डिलीवर्ड रेट आपके यहां तक बताता हूं। और 10:30, 11:00 बजे तक मार्केट खुलता है।)\n[42s] CUSTOMER: Okay.\n[43s] AGENT: I'll tell you, okay? (बताता हूं मैं, हां?)\n[44s] CUSTOMER: Hmm. (हम्म।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 25, "connected": 1, "audio_notes": "clear: The audio is clear with minimal background noise.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "25 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 6.5, "pitch_score_band": "amber", "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]", "pitch_coaching_note": "You successfully identified the customer is a trader, but you must ask more discovery questions about their monthly volume and current suppliers to understand the full opportunity.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "trader", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 1, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 2, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a trader, inquired about the price for five tons of 1.5mm CR2 based on a requirement they posted on the app. The agent confirmed the specifications and quantity, and committed to providing a delivered price after the market opens at 10:30/11:00 AM.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, you had posted a requirement for some CR2 on our application.\", \"comment\": \"The agent correctly referenced the customer's action on the JSW One application.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"1.5 by 1250 2500... How many tons, how many tons will you have?\", \"comment\": \"Agent confirmed product, thickness/width, and quantity, but missed delivery location and timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"What for, is it for trading or are you making something with it?\", \"comment\": \"Agent only asked about the end use (trading) and missed all other discovery questions like monthly volume or current suppliers.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will tell you the delivered rate to your location. And the market opens by 10:30, 11:00.\", \"comment\": \"The agent committed to providing a delivered price and set a clear timeline for when to expect it.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, you had posted a requirement for some CR2 on our application.\", \"comment\": \"The agent kept the conversation focused on the customer's specific CR2 requirement and did not pitch other products.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You successfully identified the customer is a trader, but you must ask more discovery questions about their monthly volume and current suppliers to understand the full opportunity.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a trader, inquired about the price for five tons of 1.5mm CR2 based on a requirement they posted on the app. The agent confirmed the specifications and quantity, and committed to providing a delivered price after the market opens at 10:30/11:00 AM.\"}", "error": null, "latency_ms": 27044, "input_tokens": 3351, "output_tokens": 721, "created_at": "2026-09-25 11:04:35", "sentiment": "positive", "sentiment_score": 0.2, "sentiment_confidence": "high", "pos": 1, "neg": 0, "lex_hits": 2, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.756, "agent_talk_sec": 24.2, "customer_talk_sec": 7.8, "dead_air_sec": 43.0, "longest_monologue_sec": 6.9, "agent_wpm": 307.4, "interruptions": 0, "agent_turns": 12, "customer_turns": 13, "discovery_qs": 6, "words_agent": 124, "words_customer": 34, "monologue_heavy": 1, "turns": [ { "ucid": "21112178910118521", "idx": 0, "speaker": "customer", "start_s": 4.8, "end_s": 5.2, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178910118521", "idx": 1, "speaker": "agent", "start_s": 5.4, "end_s": 5.7, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178910118521", "idx": 2, "speaker": "customer", "start_s": 6.0, "end_s": 6.2, "text_en": "Yes.", "text_native": "हाँ।" }, { "ucid": "21112178910118521", "idx": 3, "speaker": "agent", "start_s": 6.6, "end_s": 8.8, "text_en": "Yes, am I speaking with Kodihar Steel Corporation?", "text_native": "हाँ जी, कोडीहार स्टील कॉर्पोरेशन से बात कर रहे हैं?" }, { "ucid": "21112178910118521", "idx": 4, "speaker": "customer", "start_s": 9.0, "end_s": 9.2, "text_en": "Yes.", "text_native": "हाँ।" }, { "ucid": "21112178910118521", "idx": 5, "speaker": "agent", "start_s": 9.6, "end_s": 11.8, "text_en": "Yes, good morning. This is Rohit Mishra calling from JSW One.", "text_native": "जी गुड मॉर्निंग। रोहित मिश्रा बात कर रहा हूँ JSW One से।" }, { "ucid": "21112178910118521", "idx": 6, "speaker": "customer", "start_s": 12.3, "end_s": 12.6, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "21112178910118521", "idx": 7, "speaker": "agent", "start_s": 13.2, "end_s": 18.2, "text_en": "Sir, you had posted a requirement for some CR2 on our application. Is this a requirement or were you just exploring the application?", "text_native": "सर जी आपने कुछ CR2 की रिक्वायरमेंट डाली थी हमारे एप्लीकेशन पे। ये रिक्वायरमेंट है या जस्ट एक्सप्लोर कर रहे थे आप एप्लीकेशन को?" }, { "ucid": "21112178910118521", "idx": 8, "speaker": "customer", "start_s": 18.6, "end_s": 21.2, "text_en": "It's a requirement. It's 1.5, right, 15 to 50.", "text_native": "रिक्वायरमेंट है। 1.5 है ना 15 से 50।" }, { "ucid": "21112178910118521", "idx": 9, "speaker": "agent", "start_s": 21.7, "end_s": 22.0, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "21112178910118521", "idx": 10, "speaker": "customer", "start_s": 22.5, "end_s": 22.8, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "21112178910118521", "idx": 11, "speaker": "agent", "start_s": 23.4, "end_s": 23.9, "text_en": "What are you saying?", "text_native": "क्या बोल रहे हैं?" }, { "ucid": "21112178910118521", "idx": 12, "speaker": "customer", "start_s": 24.4, "end_s": 25.2, "text_en": "Of 1.5.", "text_native": "1.5 का।" }, { "ucid": "21112178910118521", "idx": 13, "speaker": "agent", "start_s": 25.6, "end_s": 27.4, "text_en": "Yes, 1.5 by 1250 2500.", "text_native": "हाँ 1.5 by 1250 2500।" }, { "ucid": "21112178910118521", "idx": 14, "speaker": "customer", "start_s": 27.5, "end_s": 28.2, "text_en": "What will be the rate?", "text_native": "क्या रेट पड़ेगा?" }, { "ucid": "21112178910118521", "idx": 15, "speaker": "agent", "start_s": 28.3, "end_s": 29.5, "text_en": "How many tons, how many tons will you have?", "text_native": "कितना टन, कितना टन रहेगा आपका?" }, { "ucid": "21112178910118521", "idx": 16, "speaker": "customer", "start_s": 29.6, "end_s": 30.2, "text_en": "It's three tons, three tons.", "text_native": "तीन टन है, तीन टन।" }, { "ucid": "21112178910118521", "idx": 17, "speaker": "customer", "start_s": 30.3, "end_s": 30.7, "text_en": "Five tons.", "text_native": "पांच टन।" }, { "ucid": "21112178910118521", "idx": 18, "speaker": "agent", "start_s": 30.8, "end_s": 31.2, "text_en": "Five tons.", "text_native": "पांच टन।" }, { "ucid": "21112178910118521", "idx": 19, "speaker": "agent", "start_s": 31.6, "end_s": 34.2, "text_en": "Five tons. What for, is it for trading or are you making something with it?", "text_native": "पांच टन। किस लिए, ट्रेडिंग के लिए है या कुछ बना रहे हैं आप इसका?" }, { "ucid": "21112178910118521", "idx": 20, "speaker": "customer", "start_s": 34.3, "end_s": 35.0, "text_en": "For trading.", "text_native": "ट्रेडिंग के लिए।" }, { "ucid": "21112178910118521", "idx": 21, "speaker": "agent", "start_s": 35.3, "end_s": 42.2, "text_en": "It's for trading. Right now, I mean, our office just opened at 10 o'clock. So let the rate come in once. I will tell you the delivered rate to your location. And the market opens by 10:30, 11:00.", "text_native": "ट्रेडिंग के लिए है। अभी तो जस्ट मतलब 10 बजे हमारा ऑफिस खुला है। तो एक बार रेट आने दीजिए। मैं आपको डिलीवर्ड रेट आपके यहां तक बताता हूं। और 10:30, 11:00 बजे तक मार्केट खुलता है।" }, { "ucid": "21112178910118521", "idx": 22, "speaker": "customer", "start_s": 42.3, "end_s": 42.6, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178910118521", "idx": 23, "speaker": "agent", "start_s": 42.8, "end_s": 43.6, "text_en": "I'll tell you, okay?", "text_native": "बताता हूं मैं, हां?" }, { "ucid": "21112178910118521", "idx": 24, "speaker": "customer", "start_s": 44.1, "end_s": 44.4, "text_en": "Hmm.", "text_native": "हम्म।" } ], "steps": [ { "ucid": "21112178910118521", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Sir, you had posted a requirement for some CR2 on our application.", "comment": "The agent correctly referenced the customer's action on the JSW One application." }, { "ucid": "21112178910118521", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "partial", "earned": 1.5, "questions_hit": 3, "evidence": "1.5 by 1250 2500... How many tons, how many tons will you have?", "comment": "Agent confirmed product, thickness/width, and quantity, but missed delivery location and timeline." }, { "ucid": "21112178910118521", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "What for, is it for trading or are you making something with it?", "comment": "Agent only asked about the end use (trading) and missed all other discovery questions like monthly volume or current suppliers." }, { "ucid": "21112178910118521", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "I will tell you the delivered rate to your location. And the market opens by 10:30, 11:00.", "comment": "The agent committed to providing a delivered price and set a clear timeline for when to expect it." }, { "ucid": "21112178910118521", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Sir, you had posted a requirement for some CR2 on our application.", "comment": "The agent kept the conversation focused on the customer's specific CR2 requirement and did not pitch other products." } ], "objections": [], "missed_steps": [ "CL2 Revalidate every field", "CL3 Discovery (5 Qs, woven naturally)" ], "objection_phrases_list": [] }