{
  "ucid": "21112178904432121",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 18:15:21",
  "end_time": "2026-09-10 18:16:11",
  "duration_sec": 50,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAade5716c8ed4d94910e24aff090b8d49.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 283,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178904432121__DIAade5716c8ed4d94910e24aff090b8d49.mp3",
  "audio_bytes": 109728,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 36.576,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Yes?   (हाँ जी?)\n[3s] AGENT: Hello?\n[5s] CUSTOMER: Hello?\n[5s] CUSTOMER: Yes, speak.   (हाँ जी बोलिए।)\n[6s] AGENT: Yes, I was [inaudible] calling from JSW One.   (हाँ जी, मैं [inaudible] बात कर रहा था JSW One से।)\n[11s] AGENT: Hello?\n[12s] AGENT: I was saying sir, in Siddharth and Gautam Engineers, will there be any HR requirement right now?   (मैं कह रहा था सर, Siddharth and Gautam Engineers में अभी कुछ HR का रिक्वायरमेंट रहेगा?)\n[17s] CUSTOMER: Requirement for what, brother?   (किस चीज का रिक्वायरमेंट भैया?)\n[18s] AGENT: Sir in HR, HR. I was calling from JSW.   (सर HR में, HR। JSW से बात कर रहा था।)\n[21s] CUSTOMER: No brother, there is nothing right now.   (नहीं भैया, अभी कुछ नहीं है।)\n[23s] AGENT: Nothing right now?   (अभी नहीं है कुछ?)\n[24s] CUSTOMER: There is nothing.   (कुछ नहीं है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "noisy: The customer's line has background noise, and the initial part of the agent's speech is muffled and overlaps with other sounds.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (8% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must follow the opening script: greet the customer, introduce yourself from JSW One, and ask for permission to speak before asking about requirements.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a contact at Siddharth and Gautam Engineers and immediately asked if they had an HR requirement. The customer stated they had no current requirement and ended the call. No discovery, pitch, or closure occurred.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not greet the customer, use their name, or ask for permission to speak before launching into the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead immediately asked for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer stated they had no requirement and the call ended.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any discovery was done, so no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I was saying sir, in Siddharth and Gautam Engineers, will there be any HR requirement right now?\", \"comment\": \"Agent successfully asked if a current requirement exists, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before any next step could be established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the opening script: greet the customer, introduce yourself from JSW One, and ask for permission to speak before asking about requirements.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a contact at Siddharth and Gautam Engineers and immediately asked if they had an HR requirement. The customer stated they had no current requirement and ended the call. No discovery, pitch, or closure occurred.\"}",
  "error": null,
  "latency_ms": 24943,
  "input_tokens": 2821,
  "output_tokens": 672,
  "created_at": "2026-09-25 11:04:43",
  "sentiment": "neutral",
  "sentiment_score": -0.12,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.712,
  "agent_talk_sec": 11.6,
  "customer_talk_sec": 4.7,
  "dead_air_sec": 33.7,
  "longest_monologue_sec": 8.0,
  "agent_wpm": 201.7,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 4,
  "words_agent": 39,
  "words_customer": 18,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178904432121",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.07,
      "end_s": 1.57,
      "text_en": "Yes?",
      "text_native": "हाँ जी?"
    },
    {
      "ucid": "21112178904432121",
      "idx": 1,
      "speaker": "agent",
      "start_s": 3.0,
      "end_s": 3.51,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178904432121",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.56,
      "end_s": 5.06,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178904432121",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.25,
      "end_s": 5.85,
      "text_en": "Yes, speak.",
      "text_native": "हाँ जी बोलिए।"
    },
    {
      "ucid": "21112178904432121",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 8.8,
      "text_en": "Yes, I was [inaudible] calling from JSW One.",
      "text_native": "हाँ जी, मैं [inaudible] बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178904432121",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.83,
      "end_s": 11.33,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178904432121",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.81,
      "end_s": 16.51,
      "text_en": "I was saying sir, in Siddharth and Gautam Engineers, will there be any HR requirement right now?",
      "text_native": "मैं कह रहा था सर, Siddharth and Gautam Engineers में अभी कुछ HR का रिक्वायरमेंट रहेगा?"
    },
    {
      "ucid": "21112178904432121",
      "idx": 7,
      "speaker": "customer",
      "start_s": 16.8,
      "end_s": 18.0,
      "text_en": "Requirement for what, brother?",
      "text_native": "किस चीज का रिक्वायरमेंट भैया?"
    },
    {
      "ucid": "21112178904432121",
      "idx": 8,
      "speaker": "agent",
      "start_s": 18.29,
      "end_s": 20.5,
      "text_en": "Sir in HR, HR. I was calling from JSW.",
      "text_native": "सर HR में, HR। JSW से बात कर रहा था।"
    },
    {
      "ucid": "21112178904432121",
      "idx": 9,
      "speaker": "customer",
      "start_s": 21.29,
      "end_s": 22.5,
      "text_en": "No brother, there is nothing right now.",
      "text_native": "नहीं भैया, अभी कुछ नहीं है।"
    },
    {
      "ucid": "21112178904432121",
      "idx": 10,
      "speaker": "agent",
      "start_s": 22.6,
      "end_s": 23.5,
      "text_en": "Nothing right now?",
      "text_native": "अभी नहीं है कुछ?"
    },
    {
      "ucid": "21112178904432121",
      "idx": 11,
      "speaker": "customer",
      "start_s": 23.8,
      "end_s": 24.5,
      "text_en": "There is nothing.",
      "text_native": "कुछ नहीं है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178904432121",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not greet the customer, use their name, or ask for permission to speak before launching into the call."
    },
    {
      "ucid": "21112178904432121",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead immediately asked for a requirement."
    },
    {
      "ucid": "21112178904432121",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer stated they had no requirement and the call ended."
    },
    {
      "ucid": "21112178904432121",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any discovery was done, so no USPs were pitched."
    },
    {
      "ucid": "21112178904432121",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I was saying sir, in Siddharth and Gautam Engineers, will there be any HR requirement right now?",
      "comment": "Agent successfully asked if a current requirement exists, which is the core intent of this step."
    },
    {
      "ucid": "21112178904432121",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was terminated by the customer before any next step could be established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}