Call 21112178904428981 2026-09-10 · sudeeps · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 11 turns, clean transcript (9% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the agent's side but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
customer wanted it next week;
we committed to 15th
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak before launching into the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead moving directly to a qualifying question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Closure with next step
I'll get back to you by 15th then, okay?
Summary
The agent contacted a manufacturing lead and asked about requirements for HR material. The customer confirmed a need for the following week. Instead of performing discovery or qualifying the requirement, the agent scheduled a callback for a future date and ended the call.
Coaching
When a customer confirms they have a requirement ('I will need it next week'), you must immediately ask discovery and qualification questions to understand their need, instead of just scheduling a callback.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak before launching into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead moving directly to a qualifying question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | fail | – | 0.0 | In steel, sir, do you have any immediate planning for HR material? The agent asked for a requirement but failed to capture any details (grade, quantity, etc.) when the customer confirmed they had one. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll get back to you by 15th then, okay? The agent successfully scheduled a specific callback date, which the customer agreed to. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.821 heavy | 17.9s | 3.9s | 32.2s | 9.9s | 258.1 | 0 | 6 | 5 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.7s
Hello.
हॅलो.
agent
2.4s
Hello, Mr. Rajesh Solanki from Shreevel Engineering?
customer
5.2s
Yes, yes.
हां हां.
agent
5.8s
Rajesh ji, a very good evening. I am Sudeep speaking from JSW One MSME. Uh sir, your company was registered on the portal with reference to your steel procurement.
राजेश जी, a very good evening. सुदीप बोल रहा हूं JSW One MSME से। uh सर, ये आपका company registered था portal पर with reference with your steel procurement.
agent
13.6s
In steel, sir, do you have any immediate planning for HR material?
Steel में सर अभी कुछ immediate planning है आपका HR material में?
customer
16.9s
[inaudible] Hello.
[inaudible] हॅलो.
agent
18.6s
Yes sir? Sorry, your voice is breaking.
जी सर? Sorry, आपकी voice break हो रही है।
customer
20.4s
Yes, I will need it next week.
हां, next week में लगेगा मुझे।
agent
22.0s
You will need it next week? Okay. Not an issue. I'll get back to you by 15th then, okay?
Next week में लगेगा? Okay. Not an issue. I'll get back to you by 15th then, okay?
customer
25.7s
Hmm hmm.
हम्म हम्म.
agent
26.6s
Yeah, thank you.