{
  "ucid": "21112178904428981",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 18:14:49",
  "end_time": "2026-09-10 18:15:43",
  "duration_sec": 54,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2733d9068eb4a5286046ac2fc7605c48.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 284,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178904428981__DIA2733d9068eb4a5286046ac2fc7605c48.mp3",
  "audio_bytes": 127008,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 42.336,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello, Mr. Rajesh Solanki from Shreevel Engineering?\n[5s] CUSTOMER: Yes, yes.   (हां हां.)\n[6s] AGENT: Rajesh ji, a very good evening. I am Sudeep speaking from JSW One MSME. Uh sir, your company was registered on the portal with reference to your steel procurement.   (राजेश जी, a very good evening. सुदीप बोल रहा हूं JSW One MSME से। uh सर, ये आपका company registered था portal पर with reference with your steel procurement.)\n[14s] AGENT: In steel, sir, do you have any immediate planning for HR material?   (Steel में सर अभी कुछ immediate planning है आपका HR material में?)\n[17s] CUSTOMER: [inaudible] Hello.   ([inaudible] हॅलो.)\n[19s] AGENT: Yes sir? Sorry, your voice is breaking.   (जी सर? Sorry, आपकी voice break हो रही है।)\n[20s] CUSTOMER: Yes, I will need it next week.   (हां, next week में लगेगा मुझे।)\n[22s] AGENT: You will need it next week? Okay. Not an issue. I'll get back to you by 15th then, okay?   (Next week में लगेगा? Okay. Not an issue. I'll get back to you by 15th then, okay?)\n[26s] CUSTOMER: Hmm hmm.   (हम्म हम्म.)\n[27s] AGENT: Yeah, thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: Some background chatter is audible on the agent's side but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (9% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "When a customer confirms they have a requirement ('I will need it next week'), you must immediately ask discovery and qualification questions to understand their need, instead of just scheduling a callback.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": "next week",
  "agent_committed_date": "15th",
  "call_summary": "The agent contacted a manufacturing lead and asked about requirements for HR material. The customer confirmed a need for the following week. Instead of performing discovery or qualifying the requirement, the agent scheduled a callback for a future date and ended the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak before launching into the reason for the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead moving directly to a qualifying question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business, volume, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"In steel, sir, do you have any immediate planning for HR material?\", \"comment\": \"The agent asked for a requirement but failed to capture any details (grade, quantity, etc.) when the customer confirmed they had one.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I'll get back to you by 15th then, okay?\", \"comment\": \"The agent successfully scheduled a specific callback date, which the customer agreed to.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer confirms they have a requirement ('I will need it next week'), you must immediately ask discovery and qualification questions to understand their need, instead of just scheduling a callback.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": \"next week\", \"agent_committed_date\": \"15th\", \"objections\": [], \"call_summary\": \"The agent contacted a manufacturing lead and asked about requirements for HR material. The customer confirmed a need for the following week. Instead of performing discovery or qualifying the requirement, the agent scheduled a callback for a future date and ended the call.\"}",
  "error": null,
  "latency_ms": 32261,
  "input_tokens": 2900,
  "output_tokens": 700,
  "created_at": "2026-09-25 11:05:00",
  "sentiment": "negative",
  "sentiment_score": -0.175,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.821,
  "agent_talk_sec": 17.9,
  "customer_talk_sec": 3.9,
  "dead_air_sec": 32.2,
  "longest_monologue_sec": 9.9,
  "agent_wpm": 258.1,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 5,
  "discovery_qs": 5,
  "words_agent": 77,
  "words_customer": 14,
  "monologue_heavy": 1,
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    {
      "ucid": "21112178904428981",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.68,
      "end_s": 2.18,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178904428981",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.4,
      "end_s": 4.78,
      "text_en": "Hello, Mr. Rajesh Solanki from Shreevel Engineering?",
      "text_native": "Hello, Mr. Rajesh Solanki from Shreevel Engineering?"
    },
    {
      "ucid": "21112178904428981",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.2,
      "end_s": 5.62,
      "text_en": "Yes, yes.",
      "text_native": "हां हां."
    },
    {
      "ucid": "21112178904428981",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.8,
      "end_s": 13.1,
      "text_en": "Rajesh ji, a very good evening. I am Sudeep speaking from JSW One MSME. Uh sir, your company was registered on the portal with reference to your steel procurement.",
      "text_native": "राजेश जी, a very good evening. सुदीप बोल रहा हूं JSW One MSME से। uh सर, ये आपका company registered था portal पर with reference with your steel procurement."
    },
    {
      "ucid": "21112178904428981",
      "idx": 4,
      "speaker": "agent",
      "start_s": 13.57,
      "end_s": 16.17,
      "text_en": "In steel, sir, do you have any immediate planning for HR material?",
      "text_native": "Steel में सर अभी कुछ immediate planning है आपका HR material में?"
    },
    {
      "ucid": "21112178904428981",
      "idx": 5,
      "speaker": "customer",
      "start_s": 16.9,
      "end_s": 18.2,
      "text_en": "[inaudible] Hello.",
      "text_native": "[inaudible] हॅलो."
    },
    {
      "ucid": "21112178904428981",
      "idx": 6,
      "speaker": "agent",
      "start_s": 18.6,
      "end_s": 20.1,
      "text_en": "Yes sir? Sorry, your voice is breaking.",
      "text_native": "जी सर? Sorry, आपकी voice break हो रही है।"
    },
    {
      "ucid": "21112178904428981",
      "idx": 7,
      "speaker": "customer",
      "start_s": 20.36,
      "end_s": 21.6,
      "text_en": "Yes, I will need it next week.",
      "text_native": "हां, next week में लगेगा मुझे।"
    },
    {
      "ucid": "21112178904428981",
      "idx": 8,
      "speaker": "agent",
      "start_s": 21.98,
      "end_s": 25.4,
      "text_en": "You will need it next week? Okay. Not an issue. I'll get back to you by 15th then, okay?",
      "text_native": "Next week में लगेगा? Okay. Not an issue. I'll get back to you by 15th then, okay?"
    },
    {
      "ucid": "21112178904428981",
      "idx": 9,
      "speaker": "customer",
      "start_s": 25.68,
      "end_s": 26.1,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म."
    },
    {
      "ucid": "21112178904428981",
      "idx": 10,
      "speaker": "agent",
      "start_s": 26.58,
      "end_s": 27.28,
      "text_en": "Yeah, thank you.",
      "text_native": "Yeah, thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178904428981",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission to speak before launching into the reason for the call."
    },
    {
      "ucid": "21112178904428981",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, instead moving directly to a qualifying question."
    },
    {
      "ucid": "21112178904428981",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business, volume, or current suppliers."
    },
    {
      "ucid": "21112178904428981",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178904428981",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "In steel, sir, do you have any immediate planning for HR material?",
      "comment": "The agent asked for a requirement but failed to capture any details (grade, quantity, etc.) when the customer confirmed they had one."
    },
    {
      "ucid": "21112178904428981",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I'll get back to you by 15th then, okay?",
      "comment": "The agent successfully scheduled a specific callback date, which the customer agreed to."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}