{
  "ucid": "21112178904420551",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 18:13:25",
  "end_time": "2026-09-10 18:14:17",
  "duration_sec": 52,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3933d105252fcfb34004f57f54ed3975.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 286,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178904420551__DIA3933d105252fcfb34004f57f54ed3975.mp3",
  "audio_bytes": 84456,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 28.152,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Hello?\n[3s] CUSTOMER: Yes?   (हाँ जी?)\n[4s] AGENT: Yes sir, good evening. This is Kartik speaking from JSW One.   (हाँ जी सर, good evening. कार्तिक ये बात कर रहा था JSW One से।)\n[7s] CUSTOMER: Yes sir?   (हाँ जी सर?)\n[8s] AGENT: Sir, will there be any requirement for your HR in Shyam Strips Tubes right now?   (सर, अभी श्याम स्ट्रिप्स ट्यूब्स में कुछ requirement रहेगा अपना HR में?)\n[12s] CUSTOMER: No, not right now sir, nothing like that.   (नहीं अभी तो नहीं है सर कोई ऐसा।)\n[15s] AGENT: If something comes up, please let me know, sir.   (कुछ आता है तो सर बताना।)\n[16s] CUSTOMER: Huh?   (हैं?)\n[17s] AGENT: I said sir, if something comes up, share it through our application.   (मैंने कहा सर कुछ आता है तो share करना हमारे application के through.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: The customer's side has some slight background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the opening permission and hook, jumping straight to asking for a requirement; build rapport first to avoid an immediate shutdown.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a representative from Shyam Strips Tubes and immediately asked about a current requirement for HR material. The customer replied that they had no need at the moment. The call concluded with the agent suggesting the customer use the application for future needs.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, will there be any requirement for your HR in Shyam Strips Tubes right now?\", \"comment\": \"The agent did not ask for permission to speak, jumping directly into a question about requirements.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No hook was delivered; the agent went straight to a qualification question instead of leading with a price or availability benefit.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The customer stated no requirement, and the agent made no attempt to ask any discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was conducted, and consequently, no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, will there be any requirement for your HR in Shyam Strips Tubes right now?\", \"comment\": \"The agent successfully executed the first part of this step by asking if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"if something comes up, share it through our application.\", \"comment\": \"This is a passive suggestion, not a committed next step like scheduling a specific callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the opening permission and hook, jumping straight to asking for a requirement; build rapport first to avoid an immediate shutdown.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a representative from Shyam Strips Tubes and immediately asked about a current requirement for HR material. The customer replied that they had no need at the moment. The call concluded with the agent suggesting the customer use the application for future needs.\"}",
  "error": null,
  "latency_ms": 28298,
  "input_tokens": 2791,
  "output_tokens": 701,
  "created_at": "2026-09-25 11:05:01",
  "sentiment": "negative",
  "sentiment_score": -0.3,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.761,
  "agent_talk_sec": 10.8,
  "customer_talk_sec": 3.4,
  "dead_air_sec": 37.8,
  "longest_monologue_sec": 3.5,
  "agent_wpm": 266.7,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 48,
  "words_customer": 13,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178904420551",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.41,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178904420551",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.1,
      "end_s": 2.56,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178904420551",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.2,
      "end_s": 3.56,
      "text_en": "Yes?",
      "text_native": "हाँ जी?"
    },
    {
      "ucid": "21112178904420551",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.8,
      "end_s": 6.5,
      "text_en": "Yes sir, good evening. This is Kartik speaking from JSW One.",
      "text_native": "हाँ जी सर, good evening. कार्तिक ये बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178904420551",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.07,
      "end_s": 7.6,
      "text_en": "Yes sir?",
      "text_native": "हाँ जी सर?"
    },
    {
      "ucid": "21112178904420551",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.88,
      "end_s": 11.4,
      "text_en": "Sir, will there be any requirement for your HR in Shyam Strips Tubes right now?",
      "text_native": "सर, अभी श्याम स्ट्रिप्स ट्यूब्स में कुछ requirement रहेगा अपना HR में?"
    },
    {
      "ucid": "21112178904420551",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.5,
      "end_s": 14.2,
      "text_en": "No, not right now sir, nothing like that.",
      "text_native": "नहीं अभी तो नहीं है सर कोई ऐसा।"
    },
    {
      "ucid": "21112178904420551",
      "idx": 7,
      "speaker": "agent",
      "start_s": 14.6,
      "end_s": 15.8,
      "text_en": "If something comes up, please let me know, sir.",
      "text_native": "कुछ आता है तो सर बताना।"
    },
    {
      "ucid": "21112178904420551",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.3,
      "end_s": 16.6,
      "text_en": "Huh?",
      "text_native": "हैं?"
    },
    {
      "ucid": "21112178904420551",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.9,
      "end_s": 19.8,
      "text_en": "I said sir, if something comes up, share it through our application.",
      "text_native": "मैंने कहा सर कुछ आता है तो share करना हमारे application के through."
    }
  ],
  "steps": [
    {
      "ucid": "21112178904420551",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, will there be any requirement for your HR in Shyam Strips Tubes right now?",
      "comment": "The agent did not ask for permission to speak, jumping directly into a question about requirements."
    },
    {
      "ucid": "21112178904420551",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No hook was delivered; the agent went straight to a qualification question instead of leading with a price or availability benefit."
    },
    {
      "ucid": "21112178904420551",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The customer stated no requirement, and the agent made no attempt to ask any discovery questions."
    },
    {
      "ucid": "21112178904420551",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was conducted, and consequently, no USPs were pitched."
    },
    {
      "ucid": "21112178904420551",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, will there be any requirement for your HR in Shyam Strips Tubes right now?",
      "comment": "The agent successfully executed the first part of this step by asking if a current requirement exists."
    },
    {
      "ucid": "21112178904420551",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "if something comes up, share it through our application.",
      "comment": "This is a passive suggestion, not a committed next step like scheduling a specific callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}