Call 21112178904368581 2026-09-10 · dhruv · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly muffled at times, but the conversation is fully understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +10/−1
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and used the customer's name, but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook; instead, he went straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked. The agent immediately asked for a requirement, and the call ended when the customer said no.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, was there any requirement for sheet metals etc.?
Summary
The agent introduced himself and immediately asked for a requirement for sheet metals. The customer stated they had no immediate need but would call back when a requirement arises. The agent accepted this and ended the call without attempting any discovery or pitching any benefits.
Coaching
You skipped the hook and discovery entirely; start by offering a specific benefit, like material availability, before asking if the customer has a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I was calling from JSW One, from Jindal Steel. The agent identified himself and used the customer's name, but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook; instead, he went straight to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked. The agent immediately asked for a requirement, and the call ended when the customer said no. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done and the call was cut short. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, was there any requirement for sheet metals etc.? The agent successfully asked if the customer had a current requirement, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Done sir, done. Okay, please let me know. The agent accepted a vague 'I will tell you' from the customer instead of committing to a specific next step like a callback date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.547 | 7.6s | 6.3s | 41.1s | 1.8s | 284.2 | 0 | 8 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
agent
1.3s
Hello.
customer
1.9s
Yes?
हां जी?
agent
2.4s
Amrish ji?
अमरीश जी?
customer
3.2s
Yes, yes.
हां हां।
agent
3.8s
Sir, I was calling from JSW One, from Jindal Steel.
सर JSW One से बात कर रहा था जिंदल स्टील से।
customer
5.7s
Yes, tell me.
हां बोलिए।
agent
6.4s
Sir, was there any requirement for sheet metals etc.?
सर कुछ requirement था sheet metals वगेरा में?
customer
8.2s
No, right now, there is nothing immediate.
नहीं, अभी फिलहाल immediate में तो नहीं है।
agent
10.0s
Okay.
customer
10.4s
When it comes, I will tell you.
आएगा तो मैं बोलता हूं।
agent
11.7s
Done sir, done. Okay, please let me know.
Done है सर, done है। ठीक है, बताइएगा please.
customer
13.5s
Sure, without fail.
agent
14.4s
Okay sir, thank you.
customer
15.1s
Okay, thank you.
agent
16.0s
Yeah.