{
  "ucid": "21112178904368581",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 18:04:45",
  "end_time": "2026-09-10 18:05:40",
  "duration_sec": 55,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7de6be7cc44420c88e660ceda891cb96.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 290,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178904368581__DIA7de6be7cc44420c88e660ceda891cb96.mp3",
  "audio_bytes": 87264,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 29.088,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Yes?   (हां जी?)\n[2s] AGENT: Amrish ji?   (अमरीश जी?)\n[3s] CUSTOMER: Yes, yes.   (हां हां।)\n[4s] AGENT: Sir, I was calling from JSW One, from Jindal Steel.   (सर JSW One से बात कर रहा था जिंदल स्टील से।)\n[6s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[6s] AGENT: Sir, was there any requirement for sheet metals etc.?   (सर कुछ requirement था sheet metals वगेरा में?)\n[8s] CUSTOMER: No, right now, there is nothing immediate.   (नहीं, अभी फिलहाल immediate में तो नहीं है।)\n[10s] AGENT: Okay.\n[10s] CUSTOMER: When it comes, I will tell you.   (आएगा तो मैं बोलता हूं।)\n[12s] AGENT: Done sir, done. Okay, please let me know.   (Done है सर, done है। ठीक है, बताइएगा please.)\n[14s] CUSTOMER: Sure, without fail.\n[14s] AGENT: Okay sir, thank you.\n[15s] CUSTOMER: Okay, thank you.\n[16s] AGENT: Yeah.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "clear: The customer's voice is slightly muffled at times, but the conversation is fully understandable.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the hook and discovery entirely; start by offering a specific benefit, like material availability, before asking if the customer has a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and immediately asked for a requirement for sheet metals. The customer stated they had no immediate need but would call back when a requirement arises. The agent accepted this and ended the call without attempting any discovery or pitching any benefits.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I was calling from JSW One, from Jindal Steel.\", \"comment\": \"The agent identified himself and used the customer's name, but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a hook; instead, he went straight to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked. The agent immediately asked for a requirement, and the call ended when the customer said no.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was done and the call was cut short.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, was there any requirement for sheet metals etc.?\", \"comment\": \"The agent successfully asked if the customer had a current requirement, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Done sir, done. Okay, please let me know.\", \"comment\": \"The agent accepted a vague 'I will tell you' from the customer instead of committing to a specific next step like a callback date.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook and discovery entirely; start by offering a specific benefit, like material availability, before asking if the customer has a requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and immediately asked for a requirement for sheet metals. The customer stated they had no immediate need but would call back when a requirement arises. The agent accepted this and ended the call without attempting any discovery or pitching any benefits.\"}",
  "error": null,
  "latency_ms": 27229,
  "input_tokens": 2855,
  "output_tokens": 716,
  "created_at": "2026-09-25 11:05:04",
  "sentiment": "positive",
  "sentiment_score": 0.296,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 1,
  "lex_hits": 8,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.547,
  "agent_talk_sec": 7.6,
  "customer_talk_sec": 6.3,
  "dead_air_sec": 41.1,
  "longest_monologue_sec": 1.8,
  "agent_wpm": 284.2,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 8,
  "discovery_qs": 2,
  "words_agent": 36,
  "words_customer": 27,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178904368581",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.47,
      "end_s": 1.01,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178904368581",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.27,
      "end_s": 1.67,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178904368581",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.9,
      "end_s": 2.23,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178904368581",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.4,
      "end_s": 3.0,
      "text_en": "Amrish ji?",
      "text_native": "अमरीश जी?"
    },
    {
      "ucid": "21112178904368581",
      "idx": 4,
      "speaker": "customer",
      "start_s": 3.23,
      "end_s": 3.63,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178904368581",
      "idx": 5,
      "speaker": "agent",
      "start_s": 3.76,
      "end_s": 5.5,
      "text_en": "Sir, I was calling from JSW One, from Jindal Steel.",
      "text_native": "सर JSW One से बात कर रहा था जिंदल स्टील से।"
    },
    {
      "ucid": "21112178904368581",
      "idx": 6,
      "speaker": "customer",
      "start_s": 5.7,
      "end_s": 6.2,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178904368581",
      "idx": 7,
      "speaker": "agent",
      "start_s": 6.37,
      "end_s": 8.07,
      "text_en": "Sir, was there any requirement for sheet metals etc.?",
      "text_native": "सर कुछ requirement था sheet metals वगेरा में?"
    },
    {
      "ucid": "21112178904368581",
      "idx": 8,
      "speaker": "customer",
      "start_s": 8.19,
      "end_s": 10.03,
      "text_en": "No, right now, there is nothing immediate.",
      "text_native": "नहीं, अभी फिलहाल immediate में तो नहीं है।"
    },
    {
      "ucid": "21112178904368581",
      "idx": 9,
      "speaker": "agent",
      "start_s": 10.03,
      "end_s": 10.39,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178904368581",
      "idx": 10,
      "speaker": "customer",
      "start_s": 10.42,
      "end_s": 11.6,
      "text_en": "When it comes, I will tell you.",
      "text_native": "आएगा तो मैं बोलता हूं।"
    },
    {
      "ucid": "21112178904368581",
      "idx": 11,
      "speaker": "agent",
      "start_s": 11.7,
      "end_s": 13.47,
      "text_en": "Done sir, done. Okay, please let me know.",
      "text_native": "Done है सर, done है। ठीक है, बताइएगा please."
    },
    {
      "ucid": "21112178904368581",
      "idx": 12,
      "speaker": "customer",
      "start_s": 13.5,
      "end_s": 14.3,
      "text_en": "Sure, without fail.",
      "text_native": "Sure, without fail."
    },
    {
      "ucid": "21112178904368581",
      "idx": 13,
      "speaker": "agent",
      "start_s": 14.4,
      "end_s": 15.1,
      "text_en": "Okay sir, thank you.",
      "text_native": "Okay sir, thank you."
    },
    {
      "ucid": "21112178904368581",
      "idx": 14,
      "speaker": "customer",
      "start_s": 15.1,
      "end_s": 15.8,
      "text_en": "Okay, thank you.",
      "text_native": "Okay, thank you."
    },
    {
      "ucid": "21112178904368581",
      "idx": 15,
      "speaker": "agent",
      "start_s": 16.0,
      "end_s": 16.3,
      "text_en": "Yeah.",
      "text_native": "Yeah."
    }
  ],
  "steps": [
    {
      "ucid": "21112178904368581",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I was calling from JSW One, from Jindal Steel.",
      "comment": "The agent identified himself and used the customer's name, but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178904368581",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not deliver a hook; instead, he went straight to asking for a requirement."
    },
    {
      "ucid": "21112178904368581",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked. The agent immediately asked for a requirement, and the call ended when the customer said no."
    },
    {
      "ucid": "21112178904368581",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was done and the call was cut short."
    },
    {
      "ucid": "21112178904368581",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, was there any requirement for sheet metals etc.?",
      "comment": "The agent successfully asked if the customer had a current requirement, which is the core intent of this step."
    },
    {
      "ucid": "21112178904368581",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Done sir, done. Okay, please let me know.",
      "comment": "The agent accepted a vague 'I will tell you' from the customer instead of committing to a specific next step like a callback date."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}